{"meta":{"exportedAt":"2026-10-04T09:46:48.364Z","formatVersion":2,"selection":{"q":"refund","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":2,"coverage":{"cases":2,"countries":1,"languages":2,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":1,"minors":0,"coreRelations":2,"contextualRelations":1,"mixedRelations":1,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-openai-ai-support-assistant-refused-chatgpt-pro-refund-requested-minutes-after-renewal-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'my ChatGPT Pro plan renewed for $200'; 'I forgot to cancel beforehand and did not intend to renew'; '13:32:55'","relation":"supports","source_id":"s2"},{"locator":"'approximately six minutes after the charge'; 'Tbilisi, UTC+4'","relation":"supports","source_id":"s1"}],"assertion":"The poster says their ChatGPT Pro plan renewed for $200 on 3 October 2026 after they forgot to cancel, and that they requested a refund in the Help Center about six minutes after the charge.","causal_attribution":"Poster's account."},{"id":"c2","status":"reported","evidence":[{"locator":"'The AI declined without giving a reason specific to my account'; 'This case is closed. Create a new case to receive support.'","relation":"supports","source_id":"s1"},{"locator":"'The Help Center assistant gave a generic refusal without identifying which eligibility requirement I failed'; 'When I asked for escalation, the case was closed'","relation":"supports","source_id":"s2"}],"assertion":"The poster says the Help Center AI assistant declined the refund without a reason specific to their account and, when they asked for escalation, the chat showed the case as closed.","causal_attribution":"Poster attributes the refusal to an AI assistant; whether the decision followed fixed policy rules or human configuration is not known."},{"id":"c3","status":"reported","evidence":[{"locator":"'I opened another case specifically requesting a human billing specialist. Same generic refusal.'; 'another refusal arrived, explicitly marked as generated with AI support'; 'That also received an AI-generated refusal'","relation":"supports","source_id":"s1"},{"locator":"'A second chat specifically asking for a human produced the same refusal'; 'also received responses explicitly labeled as AI-generated'","relation":"supports","source_id":"s2"}],"assertion":"The poster says a second chat asking for a human billing specialist produced the same refusal, and that two email requests received refusals marked as AI-generated.","causal_attribution":"Poster's account."},{"id":"c4","status":"reported","evidence":[{"locator":"'seven-day discretionary refund policy is conditional, not an automatic entitlement'; 'I still have no explanation specific to my case and no confirmed human review'","relation":"supports","source_id":"s2"},{"locator":"'I also explicitly agreed that refunded subscription access would end'; 'I find this an appalling way to treat a paying customer'","relation":"supports","source_id":"s1"}],"assertion":"The poster acknowledges that the refund policy is discretionary and conditional, says they agreed that refunded access would end, and says they still had no case-specific explanation or confirmed human review.","causal_attribution":"Poster's account."}],"effects":[{"label":"refund of an unwanted $200 renewal refused by an AI support assistant without a case-specific reason (poster's account)","claim_id":"c2","direction":"negative"},{"label":"requests for a human review closed or answered by further AI-generated refusals (poster's account)","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ChatGPT/comments/1wwjs10/i_requested_a_chatgpt_refund_6_minutes_after_a/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-04: full self-text and the thread's 6 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. The attached screenshots were not retrieved. The poster handle is not recorded.","independence_group":"reddit-chatgpt-pro-refund-poster"},{"id":"s2","url":"https://www.reddit.com/r/OpenAI/comments/1wwjyfk/chatgpt_pro_renewal_refund_request_within_minutes/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-04: full self-text and the thread's 15 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. Same poster as s1, posted about eleven minutes later and linking s1; not independent.","independence_group":"reddit-chatgpt-pro-refund-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["finance","everyday_life"],"unknowns":["Whether the poster was eligible for a refund under OpenAI's discretionary policy, including any usage in the minutes after renewal.","Whether any human reviewed or set the refusals, and whether a later human review or bank chargeback recovered the $200.","Where the poster lives; the timeline is given in Tbilisi time only."],"geography":{"basis":"The poster gives their timeline in Tbilisi time (UTC+4) but does not say where they were or live; no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of an AI support system refusing a refund and blocking escalation to a human, described with attribution and without corroboration. The poster's handle is not recorded.","reviewed_on":"2026-10-04"},"ai_involvement":{"basis":"The poster says the Help Center refusals came from an AI assistant and that the email replies were explicitly labelled as generated with AI support; the screenshots they describe were not retrieved. Whether a human reviewed or set the refusal is not known.","status":"reported"},"person_relations":["communicated_with","made_decision_about"]},"name":"First-person forum account: a ChatGPT Pro subscriber says OpenAI's AI support assistant refused a refund they requested about six minutes after an unwanted $200 renewal, closed the case when they asked for escalation, and answered further chat and email requests for a human review with more AI-generated refusals","summary":"In public posts to r/ChatGPT and r/OpenAI on 3 October 2026, a person says their ChatGPT Pro subscription renewed for $200 that day after they forgot to cancel, and that they cancelled auto-renewal and requested a refund in OpenAI's Help Center about six minutes after the charge. They say the Help Center's AI assistant declined without giving a reason specific to their account, and that when they asked for escalation the chat showed that the case was closed. A second chat asking specifically for a human billing specialist produced the same refusal, they write, and two email requests, one with five redacted screenshots, received replies marked as generated with AI support. The poster acknowledges that OpenAI's seven-day refund policy is discretionary and conditional, and says the unresolved problem is that they received no case-specific explanation and no confirmed human review. OpenAI's handling is described only by the poster, and the account is uncorroborated.","incidentDate":"2026-10-03","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"repeated_interactions","reportedDate":"2026-10-03","aiSystem":"OpenAI Help Center AI support assistant (chat) and AI-generated email support replies handling a ChatGPT Pro refund request","aiProduct":"OpenAI Help Center assistant","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"The poster says OpenAI's AI support assistant refused a refund of an unwanted $200 ChatGPT Pro renewal that they requested within minutes, closed the case when they asked for escalation, and that further chat and email requests for a human review produced only AI-generated refusals, leaving them without the $200, a case-specific reason or human review (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster. A commenter who says they had the same refund problem is not counted. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/ChatGPT/comments/1wwjs10/i_requested_a_chatgpt_refund_6_minutes_after_a/","primarySourceLabel":"r/ChatGPT, 3 October 2026: \"I requested a ChatGPT refund 6 minutes after a $200 renewal. The AI rejected it and closed the case.\"","firstPublishedAt":"2026-10-04T03:22:06.262385+00:00","updatedAt":"2026-10-04T03:22:06.262385+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","openai","chatgpt","ai-customer-support","refund","billing","no-human-review","made-decision-about","communicated-with"]},{"id":"2026-picos-piaui-ai-voice-clone-uncle-car-purchase-fraud","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Os golpistas utilizaram foto e áudios com voz clonada por inteligência artificial para se passar pelo tio'; 'iniciou negociação na segunda-feira (10), após encontrar um anúncio na internet com venda em Fortaleza (CE)'; 'Eles usaram a foto do familiar do influenciador e enviaram áudios que imitavam a voz dele'; 'usando algum tipo de inteligência artificial e a voz idêntica'","relation":"supports","source_id":"s1"}],"assertion":"On 10-11 August 2026 fraudsters contacted the influencer from a different number using his uncle's photo and sent audios imitating the uncle's voice, generated with AI, to pose as the uncle who was supposed to inspect a car advertised for sale in Fortaleza.","causal_attribution":"Victim's account as reported by G1."},{"id":"c2","status":"reported","evidence":[{"locator":"'perdeu mais de R$ 56 mil ao cair em um golpe durante a compra de um carro'; 'o golpista afirmou que o carro estava em boas condições e o orientou a realizar a transferência bancária'; 'entrou em contato com o número verdadeiro do tio descobriu que havia sido vítima de um golpe. O prejuízo ultrapassou R$ 56 mil'","relation":"supports","source_id":"s1"}],"assertion":"Believing the audios came from his uncle, he made the bank transfer; the loss exceeded R$56,000, and he discovered the fraud when he called the uncle's real number.","causal_attribution":"Victim's account; the loss is attributed to the fraudsters."},{"id":"c3","status":"reported","evidence":[{"locator":"'Um boletim de ocorrência foi registrado na terça-feira (11) e o caso é investigado pela Delegacia Especializada em Crimes contra o Patrimônio (Depatri)'; 'também tenta, junto aos bancos, o reembolso do valor pago'","relation":"supports","source_id":"s1"}],"assertion":"A police report was registered on Tuesday 11 August 2026; the case is under investigation by Depatri; the victim is seeking reimbursement from the banks.","causal_attribution":"G1 report; the police unit had not responded to G1."}],"effects":[{"label":"a bank transfer of more than R$56,000 lost after audios in a relative's AI-cloned voice 'confirmed' the purchase","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://g1.globo.com/pi/piaui/noticia/2026/08/13/influenciador-golpe-com-voz-clonada.ghtml","kind":"news_report","access":"read","language":"pt","translation_note":"Read live in Portuguese on 2026-09-20 (HTTP 200). Based on the victim's social-media account and an interview with G1; quotations translated by the reviewer.","independence_group":"g1-piaui-2026-08-13"}],"version":1,"ai_roles":["others_use"],"contexts":["finance","everyday_life"],"unknowns":["The voice-cloning tool is not identified and no police or technical confirmation of the AI element is reported.","The exact amount beyond 'more than R$56,000' and whether any money was recovered are not stated.","Whether the uncle's number or accounts were compromised, or how the fraudsters obtained his photo and voice, is not reported.","No later coverage of the investigation was found.","An embedded video title on the G1 page gives the loss as R$ 50 mil; the article text says more than R$ 56 mil, which this record follows."],"geography":{"basis":"Victim in Picos, Piauí; the car was advertised in Fortaleza, Ceará, where the impersonated uncle lives; police report with the Piauí Depatri (G1 Piauí). No court proceeding.","court_countries":[],"event_countries":["BR"],"affected_person_countries":["BR"]},"publication":{"basis":"Published under the 2026-09-15 charter as an impersonation-fraud case with a concrete financial loss reported by the victim in a public account and a registered police report. One source (G1 Piauí) read in full; claims recorded as reported and attributed. The victim is a public influencer who reported the case under his own name; he is not named in this record.","reviewed_on":"2026-09-20"},"ai_involvement":{"basis":"The victim states that the fraudsters sent audios imitating his uncle's voice 'usando algum tipo de inteligência artificial e a voz idêntica' together with the uncle's photo; G1 reports this as his account. No police or technical confirmation of the AI element is reported and the tool is unknown.","status":"reported"},"person_relations":["depicted_or_impersonated"]},"name":"Picos, Piauí, Brazil: a digital influencer lost more than R$56,000 when fraudsters sent him audio messages in his uncle's AI-cloned voice 'confirming' a car he was buying in Fortaleza","summary":"On Monday 10 August 2026 a digital influencer from Picos, in the centre-south of Piauí, began negotiating a car advertised online for sale in Fortaleza (Ceará), where an uncle of his lives, and asked the sellers to take the car to the uncle so he could inspect it. On Tuesday 11 August a contact using a different number but the uncle's photo sent him audio messages in a voice identical to his uncle's, generated with artificial intelligence, saying the car was in good condition and telling him to make the bank transfer. Believing he was speaking to his uncle, he transferred the money; when he then called the uncle's real number he learned he had been defrauded. The loss exceeded R$56,000, money he says he had saved for years. He registered a police report on 11 August; the Piauí property-crimes unit (Depatri) is investigating and he is seeking a refund from the banks. The account is the victim's own, reported by G1 Piauí on 13 August 2026 from his social-media posts and an interview; the police unit did not respond to G1 before publication.","incidentDate":"2026-08-11","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-08-13","aiSystem":"AI voice cloning (tool not identified)","aiProduct":"Unidentified voice-cloning tool","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"One person lost more than R$56,000 in a bank transfer made after receiving audios in his uncle's cloned voice; the victim attributes the persuasion to AI voice cloning and the loss to the fraudsters.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"One victim who made the transfer (G1 Piauí). No loss is reported for the uncle whose photo and voice were imitated, so he is not counted. Exact 1.","victimAgeRange":"adult","jurisdiction":"BR","platformType":"other","outcomeType":"investigation_opened","outcomeStatus":"ongoing","primarySourceUrl":"https://g1.globo.com/pi/piaui/noticia/2026/08/13/influenciador-golpe-com-voz-clonada.ghtml","primarySourceLabel":"G1 Piauí, 13 August 2026: Influenciador do PI perde R$ 56 mil em golpe com voz clonada por IA durante compra de carro","firstPublishedAt":"2026-09-20T03:28:14.49159+00:00","updatedAt":"2026-09-30T01:17:48.925543+00:00","scopeVersion":"facts-v3","tags":["voice-cloning","impersonation","car-purchase-fraud","brazil","piaui","financial-loss","first-person-account"]}]}