{"meta":{"exportedAt":"2026-10-04T09:46:53.864Z","formatVersion":2,"selection":{"q":"refund","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2025","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":0,"languages":1,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2025-cursor-ai-support-false-login-policy-cancellation","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"Archived original post body, device-switching account.","relation":"supports","source_id":"s1"},{"locator":"Original author comment mn2acyg, cancellation statement.","relation":"supports","source_id":"s2"}],"assertion":"The user described repeated logouts disrupting work and reported cancelling under the belief that Cursor had introduced a one-device restriction.","causal_attribution":"The company attributed logouts to a session bug; its AI support reply misdescribed the behavior as a policy. Other grievances also appear in the thread."},{"id":"c2","status":"reported","evidence":[{"locator":"Cofounder comment mn2vlbr, full body.","relation":"supports","source_id":"s3"},{"locator":"Cofounder comment 43700931, refund and session-race-condition explanation.","relation":"supports","source_id":"s4"}],"assertion":"A Cursor cofounder said there was no such policy, identified an incorrect AI support response, and subsequently reported a refund, bug fix and clearer AI labelling.","causal_attribution":"Company response; the user’s final experience and refund receipt are not independently verified."}],"effects":[{"label":"Disrupted work and cancellation amid misleading advice","claim_id":"c1","direction":"negative"},{"label":"Company reports refund and technical fix","claim_id":"c2","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_now_restricts_logins_to_a_single/","kind":"first_person_forum","access":"read","language":"en","translation_note":"","independence_group":"cursor-user-complaint"},{"id":"s2","url":"https://www.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_now_restricts_logins_to_a_single/mn2acyg/","kind":"first_person_forum","access":"read","language":"en","translation_note":"","independence_group":"cursor-user-complaint"},{"id":"s3","url":"https://www.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_now_restricts_logins_to_a_single/mn2vlbr/","kind":"company_statement","access":"read","language":"en","translation_note":"","independence_group":"cursor-company-response"},{"id":"s4","url":"https://news.ycombinator.com/item?id=43700931","kind":"company_statement","access":"read","language":"en","translation_note":"","independence_group":"cursor-company-response"}],"version":1,"ai_roles":["own_use","institutional_use"],"contexts":["work","everyday_life"],"unknowns":["Underlying support model, refund receipt and final user resolution are unknown."],"geography":{"basis":"The original user’s location is not established.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Original user account and company response inspected, with recovery claims attributed.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"Company cofounder identifies the incorrect support reply as AI-generated.","status":"supported"},"person_relations":["communicated_with"]},"name":"Cursor user reports cancellation amid false login-policy advice from AI support","summary":"A Cursor user reported disrupted multi-device work and cancelling their subscription while believing a one-device rule had been introduced. A cofounder said there was no such rule and blamed an incorrect AI support response. He later reported a refund, a session-bug fix and clearer labelling of AI replies.","incidentDate":"2025-04-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"unknown","reportedDate":"2025-04-14","aiSystem":"Cursor AI support bot","aiProduct":"Cursor support bot","aiCompany":"Anysphere","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"The user reported disruption and cancellation amid misleading support information; the cofounder subsequently reported a refund and bug fix.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"One original complainant; forum readership and other commenters are not counted.","victimAgeRange":"unknown","platformType":"assistant","primarySourceUrl":"https://www.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_now_restricts_logins_to_a_single/","primarySourceLabel":"Original Cursor user post and follow-up comments, April 2025","firstPublishedAt":"2026-09-29T10:57:19.380098+00:00","updatedAt":"2026-09-30T01:17:00.158901+00:00","scopeVersion":"facts-v3","tags":["historical-2025"]}]}