{"meta":{"exportedAt":"2026-10-04T08:04:34.495Z","formatVersion":2,"selection":{"q":"refund","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":5,"coverage":{"cases":5,"countries":2,"languages":2,"unknownLocation":3,"locationPending":0,"unknownLanguage":0,"unknownDate":2,"lawsuits":0,"regulatory":1,"minors":0,"coreRelations":5,"contextualRelations":1,"mixedRelations":1,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-openai-ai-support-assistant-refused-chatgpt-pro-refund-requested-minutes-after-renewal-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'my ChatGPT Pro plan renewed for $200'; 'I forgot to cancel beforehand and did not intend to renew'; '13:32:55'","relation":"supports","source_id":"s2"},{"locator":"'approximately six minutes after the charge'; 'Tbilisi, UTC+4'","relation":"supports","source_id":"s1"}],"assertion":"The poster says their ChatGPT Pro plan renewed for $200 on 3 October 2026 after they forgot to cancel, and that they requested a refund in the Help Center about six minutes after the charge.","causal_attribution":"Poster's account."},{"id":"c2","status":"reported","evidence":[{"locator":"'The AI declined without giving a reason specific to my account'; 'This case is closed. Create a new case to receive support.'","relation":"supports","source_id":"s1"},{"locator":"'The Help Center assistant gave a generic refusal without identifying which eligibility requirement I failed'; 'When I asked for escalation, the case was closed'","relation":"supports","source_id":"s2"}],"assertion":"The poster says the Help Center AI assistant declined the refund without a reason specific to their account and, when they asked for escalation, the chat showed the case as closed.","causal_attribution":"Poster attributes the refusal to an AI assistant; whether the decision followed fixed policy rules or human configuration is not known."},{"id":"c3","status":"reported","evidence":[{"locator":"'I opened another case specifically requesting a human billing specialist. Same generic refusal.'; 'another refusal arrived, explicitly marked as generated with AI support'; 'That also received an AI-generated refusal'","relation":"supports","source_id":"s1"},{"locator":"'A second chat specifically asking for a human produced the same refusal'; 'also received responses explicitly labeled as AI-generated'","relation":"supports","source_id":"s2"}],"assertion":"The poster says a second chat asking for a human billing specialist produced the same refusal, and that two email requests received refusals marked as AI-generated.","causal_attribution":"Poster's account."},{"id":"c4","status":"reported","evidence":[{"locator":"'seven-day discretionary refund policy is conditional, not an automatic entitlement'; 'I still have no explanation specific to my case and no confirmed human review'","relation":"supports","source_id":"s2"},{"locator":"'I also explicitly agreed that refunded subscription access would end'; 'I find this an appalling way to treat a paying customer'","relation":"supports","source_id":"s1"}],"assertion":"The poster acknowledges that the refund policy is discretionary and conditional, says they agreed that refunded access would end, and says they still had no case-specific explanation or confirmed human review.","causal_attribution":"Poster's account."}],"effects":[{"label":"refund of an unwanted $200 renewal refused by an AI support assistant without a case-specific reason (poster's account)","claim_id":"c2","direction":"negative"},{"label":"requests for a human review closed or answered by further AI-generated refusals (poster's account)","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ChatGPT/comments/1wwjs10/i_requested_a_chatgpt_refund_6_minutes_after_a/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-04: full self-text and the thread's 6 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. The attached screenshots were not retrieved. The poster handle is not recorded.","independence_group":"reddit-chatgpt-pro-refund-poster"},{"id":"s2","url":"https://www.reddit.com/r/OpenAI/comments/1wwjyfk/chatgpt_pro_renewal_refund_request_within_minutes/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-04: full self-text and the thread's 15 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. Same poster as s1, posted about eleven minutes later and linking s1; not independent.","independence_group":"reddit-chatgpt-pro-refund-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["finance","everyday_life"],"unknowns":["Whether the poster was eligible for a refund under OpenAI's discretionary policy, including any usage in the minutes after renewal.","Whether any human reviewed or set the refusals, and whether a later human review or bank chargeback recovered the $200.","Where the poster lives; the timeline is given in Tbilisi time only."],"geography":{"basis":"The poster gives their timeline in Tbilisi time (UTC+4) but does not say where they were or live; no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of an AI support system refusing a refund and blocking escalation to a human, described with attribution and without corroboration. The poster's handle is not recorded.","reviewed_on":"2026-10-04"},"ai_involvement":{"basis":"The poster says the Help Center refusals came from an AI assistant and that the email replies were explicitly labelled as generated with AI support; the screenshots they describe were not retrieved. Whether a human reviewed or set the refusal is not known.","status":"reported"},"person_relations":["communicated_with","made_decision_about"]},"name":"First-person forum account: a ChatGPT Pro subscriber says OpenAI's AI support assistant refused a refund they requested about six minutes after an unwanted $200 renewal, closed the case when they asked for escalation, and answered further chat and email requests for a human review with more AI-generated refusals","summary":"In public posts to r/ChatGPT and r/OpenAI on 3 October 2026, a person says their ChatGPT Pro subscription renewed for $200 that day after they forgot to cancel, and that they cancelled auto-renewal and requested a refund in OpenAI's Help Center about six minutes after the charge. They say the Help Center's AI assistant declined without giving a reason specific to their account, and that when they asked for escalation the chat showed that the case was closed. A second chat asking specifically for a human billing specialist produced the same refusal, they write, and two email requests, one with five redacted screenshots, received replies marked as generated with AI support. The poster acknowledges that OpenAI's seven-day refund policy is discretionary and conditional, and says the unresolved problem is that they received no case-specific explanation and no confirmed human review. OpenAI's handling is described only by the poster, and the account is uncorroborated.","incidentDate":"2026-10-03","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"repeated_interactions","reportedDate":"2026-10-03","aiSystem":"OpenAI Help Center AI support assistant (chat) and AI-generated email support replies handling a ChatGPT Pro refund request","aiProduct":"OpenAI Help Center assistant","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"The poster says OpenAI's AI support assistant refused a refund of an unwanted $200 ChatGPT Pro renewal that they requested within minutes, closed the case when they asked for escalation, and that further chat and email requests for a human review produced only AI-generated refusals, leaving them without the $200, a case-specific reason or human review (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster. A commenter who says they had the same refund problem is not counted. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/ChatGPT/comments/1wwjs10/i_requested_a_chatgpt_refund_6_minutes_after_a/","primarySourceLabel":"r/ChatGPT, 3 October 2026: \"I requested a ChatGPT refund 6 minutes after a $200 renewal. The AI rejected it and closed the case.\"","firstPublishedAt":"2026-10-04T03:22:06.262385+00:00","updatedAt":"2026-10-04T03:22:06.262385+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","openai","chatgpt","ai-customer-support","refund","billing","no-human-review","made-decision-about","communicated-with"]},{"id":"2025-montreal-icu-chief-francois-marquis-ai-deepfake-ads-scam-victim-icu","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'he said there has been a proliferation of artificial intelligence (AI) generated deepfakes on people’s social media feeds.'; 'It’s all people calling me and telling me there’s some deepfakes, you know, running around.'; 'he’s talking about joint pain and selling supplements. But more seriously, he said he’s seen videos where he is peddling cures for cancer and anti-pharmaceutical propaganda.'","relation":"supports","source_id":"s1"},{"locator":"'Marquis said he was in disbelief when he first learned his image was being used in a deepfake video.'; 'He received phone calls from people saying \"you're all over Facebook,\"'","relation":"supports","source_id":"s2"},{"locator":"'said he's heard from multiple patients and colleagues that videos featuring his likeness — all selling a range of pills or products — keep popping up on Facebook.'; 'referring to the latest AI-generated ad.'","relation":"supports","source_id":"s3"}],"assertion":"Dr. François Marquis, chief of intensive care at Montreal's Maisonneuve-Rosemont Hospital, says AI-generated deepfake videos using his likeness have circulated on Facebook since at least August 2025, selling joint supplements, pills and cancer cures and spreading anti-pharmaceutical claims; he learns of them from people who call him because he is not on social media.","causal_attribution":"The doctor's own account in three interviews (CBC 2025, CTV and CBC 2026); no inspected source reproduces or analyses a video."},{"id":"c2","status":"reported","evidence":[{"locator":"'This poor man actually ended up, you know, barging in the ICU and he wanted his money back because he never received the drugs,'","relation":"supports","source_id":"s1"},{"locator":"'after a person who was taken for a few hundred dollars in an online scam showed up at the hospital demanding his money back.'","relation":"supports","source_id":"s2"},{"locator":"'Marquis recalled a victim of one deepfake scam who came looking for him in the ICU, wanting his money back for pills that were never delivered.'; 'that person invested hundreds of dollars in those pills and never received anything,'","relation":"supports","source_id":"s3"}],"assertion":"A person who paid hundreds of dollars for pills advertised in one of the deepfakes, and never received them, came to the hospital and into the ICU demanding his money back from Dr. Marquis.","causal_attribution":"Recounted by Dr. Marquis in each interview; the person is not identified and did not speak to the outlets. The three accounts appear to describe the same visit, but no source confirms that."},{"id":"c3","status":"reported","evidence":[{"locator":"'has reported the deepfakes to Quebec’s College of Physicians and Montreal police, but he said there is little else he can do to make these videos stop, except speaking out about them.'","relation":"supports","source_id":"s1"},{"locator":"'he routinely struggles to get deepfake videos taken down before new ones pop back up — even though he's flagged them to social media platforms, Quebec's medical college and the police.'","relation":"supports","source_id":"s3"},{"locator":"'Basically I was told that there's nothing they can really do,'","relation":"supports","source_id":"s3"}],"assertion":"Dr. Marquis has reported the deepfakes to the Collège des médecins du Québec, Montreal police and social media platforms, but says new videos keep appearing and there is little he can do to stop them.","causal_attribution":"The doctor's account; he says he was told 'there's nothing they can really do', and no statement from the platforms, police or the college is reported."},{"id":"c4","status":"reported","evidence":[{"locator":"'now it's about the security of the people in the hospital,'; 'The other problem is that some people will actually stop taking their usual medication to take this fake drug,'","relation":"supports","source_id":"s2"}],"assertion":"He says the visit by the scam victim raised a security concern for people in the hospital, and that some people may stop their usual medication for fake drugs.","causal_attribution":"The doctor's stated concern; no patient who stopped treatment because of these videos is described."}],"effects":[{"label":"his face and voice used in AI-generated deepfake ads selling supplements, cancer cures and anti-pharmaceutical claims on Facebook","claim_id":"c1","direction":"negative"},{"label":"a person who paid hundreds of dollars for pills advertised in one of the deepfakes never received them and came to the ICU demanding his money back","claim_id":"c2","direction":"negative"},{"label":"reports to the medical college, police and platforms have not stopped the videos","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.ctvnews.ca/montreal/article/deepfakes-of-well-known-montreal-doctor-raising-alarm/","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-01 from the live CTV News page (18 September 2026); article text from the page JSON-LD articleBody. Interview with Dr. Marquis.","independence_group":"marquis-own-account"},{"id":"s2","url":"https://www.cbc.ca/news/canada/montreal/quebec-doctors-deepfake-scams-warning-1.7599117","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-01 from the live CBC News page (1 August 2025, updated 4 August 2025). Interview with Dr. Marquis and another Quebec physician.","independence_group":"marquis-own-account"},{"id":"s3","url":"https://ca.news.yahoo.com/deepfake-doctors-peddling-bogus-cures-080000588.html","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-01 from the Yahoo News Canada copy of a CBC News feature (18 September 2026). Interview with Dr. Marquis and other physicians.","independence_group":"marquis-own-account"}],"version":1,"ai_roles":["others_use"],"contexts":["health","work","finance"],"unknowns":["Who made and paid for the ads, which AI tool was used, and how many videos exist.","Whether the ICU visit described in 2025 and in 2026 is the same event, and how many people bought products from the ads.","Whether Meta removed any of the reported ads, and the outcome of the police and medical-college reports.","When the first deepfake appeared (before August 2025)."],"geography":{"basis":"Dr. Marquis is chief of intensive care at Maisonneuve-Rosemont Hospital in Montreal, where the scam victim confronted him (CTV, CBC). The ads circulate on Facebook and their origin is not stated, so the event country is left unknown.","court_countries":[],"event_countries":[],"affected_person_countries":["CA"]},"publication":{"basis":"Published as a core case (depicted_or_impersonated): a named Montreal ICU chief, a public figure speaking on record to CBC and CTV, says AI deepfake ads using his likeness have sold supplements and cures on Facebook since at least August 2025, and that a scam victim who paid hundreds of dollars for undelivered pills confronted him in the ICU. The account rests on his own interviews; the ads' makers are unknown. The scam victim is not identified.","reviewed_on":"2026-10-01"},"ai_involvement":{"basis":"Dr. Marquis describes the videos as AI-generated deepfakes using his likeness (CTV News 2026; CBC 2025 and 2026), and CBC calls the latest one an AI-generated ad. No inspected source names the tool, the advertiser or who made the videos, and the doctor says he is not on social media and learns of the videos from people who call him.","status":"reported"},"person_relations":["depicted_or_impersonated"]},"name":"Montreal: Dr. François Marquis, chief of intensive care at Maisonneuve-Rosemont Hospital, says AI deepfake ads using his face have sold supplements and cancer cures on Facebook since at least August 2025, and that a scam victim who paid hundreds of dollars for pills that never arrived came to the ICU demanding a refund","summary":"Dr. François Marquis, chief of intensive care at Maisonneuve-Rosemont Hospital in Montreal, told CBC News (August 2025) and CTV News and CBC News (September 2026) that AI-generated deepfake videos using his likeness keep appearing on Facebook, selling joint supplements, pills and cancer cures and spreading anti-pharmaceutical claims; the latest offers $1 million to dissatisfied customers. He is not on social media and learns of the videos from people who call him. He recounts that a person who paid hundreds of dollars for pills advertised in one of the videos, and never received them, came into the ICU demanding his money back, which he describes as a security problem for the hospital. He has reported the deepfakes to Quebec's College of Physicians, Montreal police and the platforms, but says new videos keep appearing. The makers of the ads are not identified.","incidentKind":"ongoing_experience","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2025-08-01","aiSystem":"AI-generated deepfake video ads using Dr. Marquis's face and voice, circulated on Facebook (his account to CBC and CTV); no tool or advertiser is named","aiProduct":"Unidentified video tool","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["reputational_harm","financial_loss"],"harmOutcomeSummary":"Dr. Marquis says AI deepfake ads falsely show him selling supplements and cures and spreading anti-pharmaceutical claims, and that one person lost hundreds of dollars on pills that never arrived and confronted him in the ICU (his account to CBC and CTV).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":2,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"Dr. Marquis, whose likeness is used, and one person who paid hundreds of dollars for undelivered pills and came to the ICU (counted once; the 2025 and 2026 accounts appear to describe the same visit). The doctor says other people lose money but gives no number. Documented minimum 2.","victimAgeRange":"adult","jurisdiction":"CA-QC","platformType":"other","outcomeType":"media_coverage","outcomeStatus":"ongoing","primarySourceUrl":"https://www.ctvnews.ca/montreal/article/deepfakes-of-well-known-montreal-doctor-raising-alarm/","primarySourceLabel":"CTV News, 18 September 2026: Deepfakes of well-known Montreal doctor raising alarm","firstPublishedAt":"2026-10-01T03:18:04.682437+00:00","updatedAt":"2026-10-01T03:18:04.682437+00:00","scopeVersion":"facts-v3","tags":["deepfake","doctor-impersonation","health-scam","facebook-ads","montreal","quebec","depicted-or-impersonated"]},{"id":"2025-utah-reported-oprah-deepfake-supplement-purchase","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"Follow-up body: retrospective description of the Utah buyer's Oprah doppelganger purchase.","relation":"supports","source_id":"s2"}],"assertion":"KSL's 2026 follow-up explicitly identifies the same buyer's triggering Oprah advertisement as a deepfake.","causal_attribution":"The inspected reporting describes this account. Claims remain attributed and causation is alleged; multiple reports of the same victim or police/court account are one independence group."},{"id":"c2","status":"reported","evidence":[{"locator":"Original article body: buyer's expenditure, received supplements and refund request.","relation":"supports","source_id":"s1"}],"assertion":"The buyer said she spent over $400 and that the product did not match the advertised representation; she sought a refund.","causal_attribution":"The inspected reporting describes this account. Claims remain attributed and causation is alleged; multiple reports of the same victim or police/court account are one independence group."},{"id":"c3","status":"reported","evidence":[{"locator":"Original article body: original ad unavailable to the buyer.","relation":"supports","source_id":"s1"}],"assertion":"The original report says she could not locate the triggering advertisement again.","causal_attribution":"The inspected reporting describes this account. Claims remain attributed and causation is alleged; multiple reports of the same victim or police/court account are one independence group."}],"effects":[{"label":"Reported expenditure of over $400 on supplements the buyer says were misrepresented","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://ksltv.com/ksl-investigates/get-gephardt/supplement-actually-common-spice/807223/","kind":"journalistic","access":"read","language":"en","translation_note":"","independence_group":"ksl-supplement-victim"},{"id":"s2","url":"https://ksltv.com/ksl-investigates/get-gephardt/deepfakes-team-usa/886971/","kind":"journalistic","access":"read","language":"en","translation_note":"","independence_group":"ksl-supplement-victim"}],"version":1,"ai_roles":["others_use"],"contexts":["finance","health","everyday_life"],"unknowns":["The purchase date, ad creator and generation tool are unknown.","Refund outcome and net unrecovered loss are not established."],"geography":{"basis":"KSL identifies the buyer as an Eagle Mountain, Utah resident in the United States.","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"An inspected source describes a concrete person-level adverse experience connected to the specified AI use. Statements remain attributed, private identities are minimized, and unknown dates, counts and technical details are preserved.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"The original interview alone did not technically establish AI. The inspected same-outlet follow-up explicitly links this buyer's ad to a deepfake. These are one reporting chain, without inspected original media.","status":"reported"},"person_relations":["communicated_with"]},"name":"Utah buyer reports spending over $400 after a purported Oprah deepfake supplement ad","summary":"A Utah buyer told KSL that an apparent Oprah supplement advertisement persuaded her to spend over $400. She said the product did not match what had been represented and wanted a refund. A KSL follow-up in March 2026 explicitly described this same purchase as triggered by Oprah's deepfake doppelganger. The woman received supplements, so the payment is not treated as proof that the full sum was unrecoverably lost. Her purchase date is unknown.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"unknown","reportedDate":"2025-08-13","aiSystem":"Reported AI celebrity impersonation advertisement","aiProduct":"Unidentified video tool","aiCompany":"Unknown","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"Reported expenditure of over $400 on supplements the buyer says were misrepresented","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"One interviewed Utah buyer is counted. General celebrity warnings and other buyers in the follow-up are not added.","victimAgeRange":"adult","platformType":"other","primarySourceUrl":"https://ksltv.com/ksl-investigates/get-gephardt/supplement-actually-common-spice/807223/","primarySourceLabel":"KSL, 13 August 2025, buyer interview; case-specific AI attribution in March 2026 follow-up","firstPublishedAt":"2026-09-30T01:11:32.665644+00:00","updatedAt":"2026-09-30T01:58:23.556627+00:00","scopeVersion":"facts-v3","tags":[]},{"id":"2025-cursor-ai-support-false-login-policy-cancellation","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"Archived original post body, device-switching account.","relation":"supports","source_id":"s1"},{"locator":"Original author comment mn2acyg, cancellation statement.","relation":"supports","source_id":"s2"}],"assertion":"The user described repeated logouts disrupting work and reported cancelling under the belief that Cursor had introduced a one-device restriction.","causal_attribution":"The company attributed logouts to a session bug; its AI support reply misdescribed the behavior as a policy. Other grievances also appear in the thread."},{"id":"c2","status":"reported","evidence":[{"locator":"Cofounder comment mn2vlbr, full body.","relation":"supports","source_id":"s3"},{"locator":"Cofounder comment 43700931, refund and session-race-condition explanation.","relation":"supports","source_id":"s4"}],"assertion":"A Cursor cofounder said there was no such policy, identified an incorrect AI support response, and subsequently reported a refund, bug fix and clearer AI labelling.","causal_attribution":"Company response; the user’s final experience and refund receipt are not independently verified."}],"effects":[{"label":"Disrupted work and cancellation amid misleading advice","claim_id":"c1","direction":"negative"},{"label":"Company reports refund and technical fix","claim_id":"c2","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_now_restricts_logins_to_a_single/","kind":"first_person_forum","access":"read","language":"en","translation_note":"","independence_group":"cursor-user-complaint"},{"id":"s2","url":"https://www.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_now_restricts_logins_to_a_single/mn2acyg/","kind":"first_person_forum","access":"read","language":"en","translation_note":"","independence_group":"cursor-user-complaint"},{"id":"s3","url":"https://www.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_now_restricts_logins_to_a_single/mn2vlbr/","kind":"company_statement","access":"read","language":"en","translation_note":"","independence_group":"cursor-company-response"},{"id":"s4","url":"https://news.ycombinator.com/item?id=43700931","kind":"company_statement","access":"read","language":"en","translation_note":"","independence_group":"cursor-company-response"}],"version":1,"ai_roles":["own_use","institutional_use"],"contexts":["work","everyday_life"],"unknowns":["Underlying support model, refund receipt and final user resolution are unknown."],"geography":{"basis":"The original user’s location is not established.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Original user account and company response inspected, with recovery claims attributed.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"Company cofounder identifies the incorrect support reply as AI-generated.","status":"supported"},"person_relations":["communicated_with"]},"name":"Cursor user reports cancellation amid false login-policy advice from AI support","summary":"A Cursor user reported disrupted multi-device work and cancelling their subscription while believing a one-device rule had been introduced. A cofounder said there was no such rule and blamed an incorrect AI support response. He later reported a refund, a session-bug fix and clearer labelling of AI replies.","incidentDate":"2025-04-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"unknown","reportedDate":"2025-04-14","aiSystem":"Cursor AI support bot","aiProduct":"Cursor support bot","aiCompany":"Anysphere","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"The user reported disruption and cancellation amid misleading support information; the cofounder subsequently reported a refund and bug fix.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"One original complainant; forum readership and other commenters are not counted.","victimAgeRange":"unknown","platformType":"assistant","primarySourceUrl":"https://www.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_now_restricts_logins_to_a_single/","primarySourceLabel":"Original Cursor user post and follow-up comments, April 2025","firstPublishedAt":"2026-09-29T10:57:19.380098+00:00","updatedAt":"2026-09-30T01:17:00.158901+00:00","scopeVersion":"facts-v3","tags":["historical-2025"]},{"id":"2026-picos-piaui-ai-voice-clone-uncle-car-purchase-fraud","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Os golpistas utilizaram foto e áudios com voz clonada por inteligência artificial para se passar pelo tio'; 'iniciou negociação na segunda-feira (10), após encontrar um anúncio na internet com venda em Fortaleza (CE)'; 'Eles usaram a foto do familiar do influenciador e enviaram áudios que imitavam a voz dele'; 'usando algum tipo de inteligência artificial e a voz idêntica'","relation":"supports","source_id":"s1"}],"assertion":"On 10-11 August 2026 fraudsters contacted the influencer from a different number using his uncle's photo and sent audios imitating the uncle's voice, generated with AI, to pose as the uncle who was supposed to inspect a car advertised for sale in Fortaleza.","causal_attribution":"Victim's account as reported by G1."},{"id":"c2","status":"reported","evidence":[{"locator":"'perdeu mais de R$ 56 mil ao cair em um golpe durante a compra de um carro'; 'o golpista afirmou que o carro estava em boas condições e o orientou a realizar a transferência bancária'; 'entrou em contato com o número verdadeiro do tio descobriu que havia sido vítima de um golpe. O prejuízo ultrapassou R$ 56 mil'","relation":"supports","source_id":"s1"}],"assertion":"Believing the audios came from his uncle, he made the bank transfer; the loss exceeded R$56,000, and he discovered the fraud when he called the uncle's real number.","causal_attribution":"Victim's account; the loss is attributed to the fraudsters."},{"id":"c3","status":"reported","evidence":[{"locator":"'Um boletim de ocorrência foi registrado na terça-feira (11) e o caso é investigado pela Delegacia Especializada em Crimes contra o Patrimônio (Depatri)'; 'também tenta, junto aos bancos, o reembolso do valor pago'","relation":"supports","source_id":"s1"}],"assertion":"A police report was registered on Tuesday 11 August 2026; the case is under investigation by Depatri; the victim is seeking reimbursement from the banks.","causal_attribution":"G1 report; the police unit had not responded to G1."}],"effects":[{"label":"a bank transfer of more than R$56,000 lost after audios in a relative's AI-cloned voice 'confirmed' the purchase","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://g1.globo.com/pi/piaui/noticia/2026/08/13/influenciador-golpe-com-voz-clonada.ghtml","kind":"news_report","access":"read","language":"pt","translation_note":"Read live in Portuguese on 2026-09-20 (HTTP 200). Based on the victim's social-media account and an interview with G1; quotations translated by the reviewer.","independence_group":"g1-piaui-2026-08-13"}],"version":1,"ai_roles":["others_use"],"contexts":["finance","everyday_life"],"unknowns":["The voice-cloning tool is not identified and no police or technical confirmation of the AI element is reported.","The exact amount beyond 'more than R$56,000' and whether any money was recovered are not stated.","Whether the uncle's number or accounts were compromised, or how the fraudsters obtained his photo and voice, is not reported.","No later coverage of the investigation was found.","An embedded video title on the G1 page gives the loss as R$ 50 mil; the article text says more than R$ 56 mil, which this record follows."],"geography":{"basis":"Victim in Picos, Piauí; the car was advertised in Fortaleza, Ceará, where the impersonated uncle lives; police report with the Piauí Depatri (G1 Piauí). No court proceeding.","court_countries":[],"event_countries":["BR"],"affected_person_countries":["BR"]},"publication":{"basis":"Published under the 2026-09-15 charter as an impersonation-fraud case with a concrete financial loss reported by the victim in a public account and a registered police report. One source (G1 Piauí) read in full; claims recorded as reported and attributed. The victim is a public influencer who reported the case under his own name; he is not named in this record.","reviewed_on":"2026-09-20"},"ai_involvement":{"basis":"The victim states that the fraudsters sent audios imitating his uncle's voice 'usando algum tipo de inteligência artificial e a voz idêntica' together with the uncle's photo; G1 reports this as his account. No police or technical confirmation of the AI element is reported and the tool is unknown.","status":"reported"},"person_relations":["depicted_or_impersonated"]},"name":"Picos, Piauí, Brazil: a digital influencer lost more than R$56,000 when fraudsters sent him audio messages in his uncle's AI-cloned voice 'confirming' a car he was buying in Fortaleza","summary":"On Monday 10 August 2026 a digital influencer from Picos, in the centre-south of Piauí, began negotiating a car advertised online for sale in Fortaleza (Ceará), where an uncle of his lives, and asked the sellers to take the car to the uncle so he could inspect it. On Tuesday 11 August a contact using a different number but the uncle's photo sent him audio messages in a voice identical to his uncle's, generated with artificial intelligence, saying the car was in good condition and telling him to make the bank transfer. Believing he was speaking to his uncle, he transferred the money; when he then called the uncle's real number he learned he had been defrauded. The loss exceeded R$56,000, money he says he had saved for years. He registered a police report on 11 August; the Piauí property-crimes unit (Depatri) is investigating and he is seeking a refund from the banks. The account is the victim's own, reported by G1 Piauí on 13 August 2026 from his social-media posts and an interview; the police unit did not respond to G1 before publication.","incidentDate":"2026-08-11","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-08-13","aiSystem":"AI voice cloning (tool not identified)","aiProduct":"Unidentified voice-cloning tool","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"One person lost more than R$56,000 in a bank transfer made after receiving audios in his uncle's cloned voice; the victim attributes the persuasion to AI voice cloning and the loss to the fraudsters.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"One victim who made the transfer (G1 Piauí). No loss is reported for the uncle whose photo and voice were imitated, so he is not counted. Exact 1.","victimAgeRange":"adult","jurisdiction":"BR","platformType":"other","outcomeType":"investigation_opened","outcomeStatus":"ongoing","primarySourceUrl":"https://g1.globo.com/pi/piaui/noticia/2026/08/13/influenciador-golpe-com-voz-clonada.ghtml","primarySourceLabel":"G1 Piauí, 13 August 2026: Influenciador do PI perde R$ 56 mil em golpe com voz clonada por IA durante compra de carro","firstPublishedAt":"2026-09-20T03:28:14.49159+00:00","updatedAt":"2026-09-30T01:17:48.925543+00:00","scopeVersion":"facts-v3","tags":["voice-cloning","impersonation","car-purchase-fraud","brazil","piaui","financial-loss","first-person-account"]}]}