{"meta":{"exportedAt":"2026-10-04T09:50:09.561Z","formatVersion":2,"selection":{"q":"refund","system":"","harm":"","context":"","country":"","role":"","relation":"contextual","evidence":"","year":"2025","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":0,"contextualRelations":1,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2025-us-manhattan-airbnb-damage-claim-photos-disputed-as-manipulated-guest-refunded","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"the host told Airbnb that she had caused more than £12,000 worth of damage, and submitted pictures of an apparently cracked coffee table as part of his case.","relation":"supports","source_id":"s1"},{"locator":"Airbnb initially told her “after careful review of the photos”, she would have to reimburse the host a total of £5,314. She appealed against the decision.","relation":"supports","source_id":"s1"}],"assertion":"The host told Airbnb the guest had caused more than 12,000 pounds of damage, submitted pictures including an apparently cracked coffee table, and Airbnb initially told the guest after reviewing the photos that she must reimburse 5,314 pounds.","causal_attribution":"The Guardian relays the guest's account of the host's claim and Airbnb's first decision. Airbnb's ruling and the photos were not inspected. New York Post and Fox Business rewrite this account."},{"id":"c2","status":"reported","evidence":[{"locator":"A close examination of two pictures of the coffee table appears to show differences in the damage, leading the woman to believe they were digitally manipulated or generated by AI.","relation":"supports","source_id":"s1"},{"locator":"He did not respond to a request for comment.","relation":"supports","source_id":"s1"}],"assertion":"The Guardian reports that a close examination of two pictures of the coffee table appears to show differences in the damage, leading the guest to believe they were digitally manipulated or generated by AI. The host did not respond to the Guardian.","causal_attribution":"Guest's belief and the Guardian's description of her comparison. The photos were not inspected and no forensic finding was reported. Whether an AI tool was used is not established."},{"id":"c3","status":"reported","evidence":[{"locator":"Airbnb said he had been warned for violating its terms and told he would be removed if there was another similar report. The company told him that it could not verify the images he submitted as part of his complaint.","relation":"supports","source_id":"s1"},{"locator":"We have taken action with the host, and we are reviewing the original handling of this case.","relation":"supports","source_id":"s3"}],"assertion":"Airbnb told the host it could not verify the images he submitted, warned him for violating its terms and said he would be removed if there was another similar report.","causal_attribution":"Airbnb statements to the Guardian and to Fox Business. Airbnb did not state a finding that the images were AI-generated. The company's review of the photos is described only as 'careful review' with no mention of AI tools."},{"id":"c4","status":"reported","evidence":[{"locator":"Five days after Guardian Money raised questions about the case with Airbnb, the woman was told it had accepted her appeal and credited her account with £500.","relation":"supports","source_id":"s1"},{"locator":"the company offered an £854 refund – a fifth of the cost of her booking. She refused to accept this","relation":"supports","source_id":"s1"},{"locator":"was refunded the full cost (£4,269) of her booking, and a negative review that the host had placed on her profile was taken down.","relation":"supports","source_id":"s1"},{"locator":"Airbnb apologised and said there would be a review into how her case was handled.","relation":"supports","source_id":"s1"}],"assertion":"After Guardian Money asked Airbnb about the case, Airbnb accepted the appeal, credited 500 pounds, then refunded the full booking cost of 4,269 pounds after the guest refused a partial offer, the host's negative review on her profile was taken down (the Guardian does not say by whom), and Airbnb apologised.","causal_attribution":"The Guardian relays the guest's account and Airbnb's statements. The refund and review removal were not documented by Airbnb records seen here."},{"id":"c5","status":"reported","evidence":[{"locator":"experience fell below our usual high standards.","relation":"supports","source_id":"s3"},{"locator":"assure them that they will not be charged for the reported damage","relation":"supports","source_id":"s3"}],"assertion":"Airbnb said the guest's experience fell below its usual standards and that she would not be charged for the reported damage.","causal_attribution":"Airbnb's own statement to Fox Business."}],"effects":[{"label":"Guest told to reimburse the host on the strength of photos she says were manipulated; reversed on appeal","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.theguardian.com/technology/2025/aug/02/airbnb-guest-damage-claim-refund-photos","kind":"news","access":"read","language":"en","translation_note":"","independence_group":"guardian-report"},{"id":"s2","url":"https://nypost.com/2025/08/06/lifestyle/airbnb-guest-accused-of-causing-16k-in-property-damage-claims-host-used-ai-to-create-fake-photos/","kind":"news","access":"read","language":"en","translation_note":"","independence_group":"guardian-report"},{"id":"s3","url":"https://www.foxbusiness.com/lifestyle/airbnb-apologizes-superhost-allegedly-ai-doctored-photos-claim-16k-fake-damages","kind":"news","access":"read","language":"en","translation_note":"","independence_group":"airbnb-statement-to-fox"}],"version":1,"ai_roles":["others_use"],"contexts":["everyday_life","finance"],"unknowns":["Whether the host's photos were altered, and by what tool, is unknown: no forensic finding, host statement or Airbnb finding on AI is reported.","Airbnb's own review of the photos is described only as a 'careful review'. No source says Airbnb used an AI system to assess them.","The stay dates, the day of the damage claim and the outcome date are not stated beyond 'earlier this year' and the Guardian's 2 August 2025 date.","Whether the guest paid any part of the reimbursement before the appeal succeeded is not stated.","The US outlets give the claim as about 16,000 dollars (Fox Business) and the Guardian as more than 12,000 pounds. The inspected sources do not itemise the claim."],"geography":{"basis":"The Guardian places the apartment in Manhattan, New York, and describes the guest as London-based. Airbnb's location and the Guardian's publication are not used.","court_countries":[],"event_countries":["US"],"affected_person_countries":["GB"]},"publication":{"basis":"The Guardian report and two rewrites were read in full. The host and guest are not named and the apartment address is not given. The AI element rests on the guest's belief and Airbnb's statement that it could not verify the images. Claims stay at reported status.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"The guest says differences between two photos of one table lead her to believe they were manipulated or AI-generated. Airbnb told the host it could not verify the images. The host did not respond, and no source shows an AI tool was used. Fox Business and the New York Post headlines state AI use more strongly than the Guardian body supports.","status":"suspected"},"person_relations":["made_claim_about"]},"name":"Manhattan Airbnb: guest says host's damage-claim photos were manipulated or AI-generated, Airbnb first ordered payment then refunded her","summary":"The Guardian reported on 2 August 2025 that a London-based academic who rented a Manhattan apartment through Airbnb in 2025 was accused by the host of more than 12,000 pounds of damage, supported by photos including a cracked coffee table. She says differences between two photos of the table show they were digitally manipulated or AI-generated. Airbnb first told her to reimburse 5,314 pounds after reviewing the photos, then, five days after Guardian Money asked about the case, accepted her appeal, credited 500 pounds and, after she refused an 854-pound offer, refunded her booking cost of 4,269 pounds, and the host's negative review of her was taken down. Airbnb apologised. Airbnb told the host it could not verify the images he submitted and warned him. The host did not respond to the Guardian. No source establishes that AI was used.","incidentDate":"2025-01-01","incidentKind":"single_event","incidentDatePrecision":"year","exposurePattern":"single_interaction","reportedDate":"2025-08-02","aiSystem":"None identified (guest suspects the host's damage-claim photos were digitally manipulated or AI-generated; no tool or forensic finding is reported)","aiProduct":"Unidentified image tool (suspected)","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm","reputational_harm"],"harmOutcomeSummary":"The Guardian reports Airbnb initially told the guest to reimburse the host 5,314 pounds on the strength of the host's photos and the host placed a negative review on her profile; Airbnb later refunded her booking cost in full and the review was taken down.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"One guest reported subjected to the damage claim. Other Airbnb customers who might face similar claims are not counted.","victimAgeRange":"adult","platformType":"other","primarySourceUrl":"https://www.theguardian.com/technology/2025/aug/02/airbnb-guest-damage-claim-refund-photos","primarySourceLabel":"The Guardian (2 Aug 2025)","firstPublishedAt":"2026-09-29T13:28:51.915494+00:00","updatedAt":"2026-09-30T01:17:19.206649+00:00","scopeVersion":"facts-v3","tags":["historical-2025"]}]}