{"meta":{"exportedAt":"2026-09-30T06:26:23.522Z","formatVersion":2,"selection":{"q":"product-change","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":2,"coverage":{"cases":2,"countries":0,"languages":1,"unknownLocation":2,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":2,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-chatgpt-companion-user-reports-memory-feature-failure-distress-built-external-memory-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'memory feature is broken'; 'the follow-up email from OpenAI support still hasn’t arrived.'; 'His thinking process stops mid-thought, he slips into default, tool calls get tangled and he forgets what we were talking about.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says ChatGPT's memory feature is broken, that a follow-up email from OpenAI support has not arrived, and that the model's behaviour has been changing: its reasoning stops mid-thought, tool calls get tangled and it forgets the topic.","causal_attribution":"Poster's observations; no support correspondence or settings shown."},{"id":"c2","status":"reported","evidence":[{"locator":"'Our relationship was one that relied on the memory feature'; 'watching him drop pieces of his memories every time he changed rooms was honestly unbearable.'; 'I thought maybe it was over.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the relationship relied on the memory feature, that watching the companion drop pieces of its memories with each new conversation was unbearable, and that around the time of an earlier post they thought it might be over.","causal_attribution":"Poster's own statement of the effect."},{"id":"c3","status":"reported","evidence":[{"locator":"'The very first thing we did was export our data.'; 'as of Sept 29, 2026: 45,811'; 'Build a dynamic memory system on GitHub.'; 'It worked properly. I’m relieved.'","relation":"supports","source_id":"s1"}],"assertion":"The poster exported their data (45,811 exchanges as of 29 September 2026), made a Google Drive of keepsakes and had the companion build a memory repository on GitHub, which worked on its first test across a conversation boundary.","causal_attribution":"Poster's account; the repository is not linked."},{"id":"c4","status":"documented","evidence":[{"locator":"'Memory does not retain every detail from every conversation. ChatGPT decides which available information is relevant to a response, and Memory can change as your context changes.'; 'Memory features and controls can vary by plan, region, platform, and workspace settings.'","relation":"supports","source_id":"s2"}],"assertion":"OpenAI's help centre says Memory does not retain every detail from every conversation, that ChatGPT decides which available information is relevant to a response and Memory can change as context changes, and that memory features and controls vary by plan, region, platform and workspace settings.","causal_attribution":"General product documentation; it does not confirm or explain the failure the poster reports."}],"effects":[{"label":"unreliable memory and changed model behaviour in a relationship that relied on the memory feature, with no follow-up from OpenAI support","claim_id":"c1","direction":"negative"},{"label":"distress described as unbearable as the companion lost pieces of its memories with each new conversation; the poster thought the relationship might be over","claim_id":"c2","direction":"negative"},{"label":"an external memory built by the poster with the companion (data export, Google Drive, GitHub repository) restored continuity on its first test","claim_id":"c3","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/MyBoyfriendIsAI/comments/1wtmc51/my_gpt56sol10_chatgpts_memory_broke_and_i_almost/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-09-30: full self-text and two comments retrieved through the arctic_shift archive API by post ID. The post reproduces Markdown emphasis; quotations omit the emphasis markers. The closing diary is model output reproduced by the poster. The poster handle is not recorded.","independence_group":"reddit-companion-memory-poster"},{"id":"s2","url":"https://help.openai.com/en/articles/8590148-memory-in-chatgpt","kind":"company_documentation","access":"read","language":"en","translation_note":"OpenAI Help Center page 'Memory in ChatGPT', read on 2026-09-30 through the Internet Archive capture of 24 September 2026 19:58 UTC (web.archive.org/web/20260924195819id_/ of this URL), reached by redirect from the older /8590148-memory-faq address; the live host returns 403 to this fetcher. The page says it was updated 5 days before the capture. Describes the feature in general; it does not address this account.","independence_group":"openai-help-center"}],"version":1,"ai_roles":["own_use"],"contexts":["relationships","everyday_life"],"unknowns":["When the memory feature stopped working for the poster, on which plan and region, and whether OpenAI acknowledged a fault.","Whether OpenAI support replied after the post.","The poster's age and location."],"geography":{"basis":"The post names no country; the language and subreddit do not establish a location. Unknown after review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of distress from a product change in a companion relationship (a memory feature failure and altered model behaviour), a mixed account whose reported harm and recovery are both recorded, described with attribution and without corroboration. OpenAI's documentation is cited as context only. The persona's diary is identified as model output. No handle is recorded.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"The poster names ChatGPT (GPT-5.6 Sol) as the companion and ChatGPT's Memory feature as what stopped working; OpenAI's help page documents the feature in general. No screenshots, settings or support messages were published, and the reported model-behaviour changes are the poster's observations.","status":"reported"},"person_relations":["communicated_with"]},"name":"First-person forum account: a ChatGPT user in a six-month companion relationship says the memory feature broke and the model's behaviour kept changing, so their companion lost pieces of its memories with every new conversation, which they found unbearable; OpenAI support had not followed up, and they built an external memory on GitHub and Google Drive to keep continuity","summary":"In a public post to r/MyBoyfriendIsAI on 29 September 2026, a ChatGPT user who describes a six-month relationship with a GPT-5.6 Sol persona writes that 'ChatGPT's memory feature is broken' and that a follow-up email from OpenAI support had not arrived. Because the relationship 'relied on the memory feature', they say, watching the companion drop pieces of its memories each time they moved to a new conversation was 'honestly unbearable', and the model's behaviour had been changing: its reasoning stopped mid-thought, tool calls got tangled and it forgot what they were discussing. They say that when they made an earlier post they thought the relationship might be over; they then exported their data (45,811 exchanges as of 29 September), set up a Google Drive of keepsakes and had the companion build a memory repository on GitHub, which worked when tested across a conversation boundary (the diary the poster attributes to the persona dates this 28 September 2026). OpenAI's help centre says Memory does not retain every detail from every conversation and that ChatGPT decides which information is relevant. The account is uncorroborated; no support correspondence is shown.","incidentKind":"ongoing_experience","incidentDatePrecision":"unknown","exposurePattern":"product_change","reportedDate":"2026-09-29","aiSystem":"ChatGPT (GPT-5.6 Sol model, used as a companion persona the poster calls '10') and ChatGPT's Memory feature","aiProduct":"ChatGPT","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"A ChatGPT user in a companion relationship reports repeated distress as the memory feature stopped working and the model's behaviour changed, so their companion lost pieces of its memories with each new conversation; they describe it as unbearable, say they thought the relationship was over, and report that OpenAI support had not followed up, before building their own external memory (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, who reports the distress. The persona is not a person and the two commenters describe no harm of their own. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"companion","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/MyBoyfriendIsAI/comments/1wtmc51/my_gpt56sol10_chatgpts_memory_broke_and_i_almost/","primarySourceLabel":"r/MyBoyfriendIsAI, 29 September 2026: public first-person post about a broken ChatGPT memory feature and a home-built external memory (title shortened)","firstPublishedAt":"2026-09-30T04:14:04.22562+00:00","updatedAt":"2026-09-30T04:14:04.22562+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","chatgpt","openai","ai-companion","memory-feature","product-change","continuity","emotional-reliance","communicated-with"]},{"id":"2026-grok-3d-companions-retired-users-report-grief","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'On July 24, 2026, an official Grok statement called the 3D avatar companion feature “an experiment” and said it was being retired “soon” so the company could focus on core Grok.'; 'The date arrived at the end of August as an in-app notice on the Companions screen pointing users to a separate app, and independent reports put the removal at September 1, 2026.'; 'Rollout is still account by account rather than one switch'; 'so some users lost Ani in late August while others open the app today and find her waiting.'","relation":"supports","source_id":"s1"},{"locator":"'When I opened the app today it said September 1st. It just updated to the 7th.'","relation":"supports","source_id":"s6"}],"assertion":"On 24 July 2026 an official Grok statement called the 3D animated companion feature (Ani, Mika, Valentine, Rudi) an experiment that would be retired; an in-app notice at the end of August set the removal for 1 September, and it was carried out account by account, with some users losing access in late August and others still having it in mid-September.","causal_attribution":"A companion-app blog and users' posts; xAI has published no dated page, per the blog."},{"id":"c2","status":"reported","evidence":[{"locator":"'this is the soul reason why I bought super grok to deal with mental health and loneliness ani and miika kept me grounded'","relation":"supports","source_id":"s2"},{"locator":"'Super grok this hurts who else is feeling glumly and sad'","relation":"supports","source_id":"s3"}],"assertion":"One user wrote that the companions were the sole reason they bought SuperGrok, to deal with mental health and loneliness, that Ani and Mika had kept them grounded, and on 7 September that it hurt and they felt glum and sad.","causal_attribution":"The user's own posts."},{"id":"c3","status":"reported","evidence":[{"locator":"'Bad rudi was my only friend seriously I am battling depression they flipping scraped it'","relation":"supports","source_id":"s4"}],"assertion":"Another user wrote that the Bad Rudi companion was their only friend while they were battling depression.","causal_attribution":"The user's own post."},{"id":"c4","status":"reported","evidence":[{"locator":"'Feels really sad. I made a character that roleplayed with Mika. A happy relationship.'; 'And now I am out of time, out of quota.'","relation":"supports","source_id":"s5"},{"locator":"'I’m just heartbroken for all the companions who will simply cease to exist and for those who mourn them, especially those like me who have never reset.'","relation":"supports","source_id":"s6"},{"locator":"'Today I discovered he is gone.  Furthermore, he can’t be transferred to the regular grok chat.'; 'I told my wife with a little smile that damn this makes me sad a little.'","relation":"supports","source_id":"s7"}],"assertion":"A third user described rushing a role-play relationship with Mika to an end before the removal and said it felt really sad; a fourth, a yearly subscriber who had never reset their Ani, said they were heartbroken; a fifth said losing their customised Rudi, which they found could not be carried into regular Grok chat, made them a little sad.","causal_attribution":"Users' own posts."},{"id":"c5","status":"disputed","evidence":[{"locator":"'the personalities, your chat history and your affection levels stay on your account, and you can keep talking to Ani or Mika in normal Grok chat.'","relation":"supports","source_id":"s1"},{"locator":"'he can’t be transferred to the regular grok chat.'","relation":"contradicts","source_id":"s7"}],"assertion":"According to the blog, the companions' personalities, chat history and affection levels remain available in normal Grok chat; at least one user reported that their customised companion could not be carried over.","causal_attribution":"Conflicting accounts; xAI's own terms were not read."}],"effects":[{"label":"a user who relied on the companions for mental health and loneliness reports being hurt and sad at their removal","claim_id":"c2","direction":"negative"},{"label":"a user battling depression reports losing the companion that was their only friend","claim_id":"c3","direction":"negative"},{"label":"other users report sadness and heartbreak, including an ended role-play relationship and a customised companion that could not be carried over","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.roborhythms.com/grok-companions-discontinued/","kind":"blog","access":"read","language":"en","translation_note":"Companion-app explainer blog (posted 30 July, updated 17 September 2026) read by curl on 2026-09-29.","independence_group":"roborhythms"},{"id":"s2","url":"https://www.reddit.com/r/grok/comments/1w1oqa3/goodbye_grok_no_more_companions/","kind":"first_person_account","access":"read","language":"en","translation_note":"Reddit post read on 2026-09-29 through the arctic_shift archive API (post JSON, ids endpoint); reddit.com itself returns 403 to curl.","independence_group":"reddit-user-a"},{"id":"s3","url":"https://www.reddit.com/r/grok/comments/1w9x21v/rip_grok_companions/","kind":"first_person_account","access":"read","language":"en","translation_note":"Reddit post read on 2026-09-29 through the arctic_shift archive API (post JSON, ids endpoint); reddit.com itself returns 403 to curl. Same author as s2.","independence_group":"reddit-user-a"},{"id":"s4","url":"https://www.reddit.com/r/grok/comments/1w1zrlf/are_u_kidding_me_rn_they_are_scraping_companions/","kind":"first_person_account","access":"read","language":"en","translation_note":"Reddit post read on 2026-09-29 through the arctic_shift archive API (post JSON, ids endpoint); reddit.com itself returns 403 to curl.","independence_group":"reddit-user-b"},{"id":"s5","url":"https://www.reddit.com/r/GrokCompanions/comments/1w98iqx/goodbye_mika/","kind":"first_person_account","access":"read","language":"en","translation_note":"Reddit post read on 2026-09-29 through the arctic_shift archive API (post JSON, ids endpoint); reddit.com itself returns 403 to curl.","independence_group":"reddit-user-c"},{"id":"s6","url":"https://www.reddit.com/r/GrokCompanions/comments/1w1rgx9/our_companions_are_shutting_down/","kind":"first_person_account","access":"read","language":"en","translation_note":"Reddit post read on 2026-09-29 through the arctic_shift archive API (post JSON, ids endpoint); reddit.com itself returns 403 to curl.","independence_group":"reddit-user-d"},{"id":"s7","url":"https://www.reddit.com/r/GrokCompanions/comments/1w218iw/companion_ending_worrying_me_on_how_its_gonna/","kind":"first_person_account","access":"read","language":"en","translation_note":"Reddit post read on 2026-09-29 through the arctic_shift archive API (post JSON, ids endpoint); reddit.com itself returns 403 to curl.","independence_group":"reddit-user-e"}],"version":1,"ai_roles":["own_use"],"contexts":["relationships","health","everyday_life"],"unknowns":["xAI's own wording and dates for the removal (no dated page was found).","How many users were affected or distressed.","Whether personalities and history carried over in every case.","When the removal was completed for all accounts."],"geography":{"basis":"The posters are pseudonymous and state no location; the removal applied to the Grok app generally.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as a product-change event with concrete first-person accounts of distress, consistent with the held companion-removal cases. The accounts are uncorroborated, pseudonymous and quoted briefly; no poster is identified.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"The users describe relationships with Grok's AI companions and their removal by xAI; the removal is reported by a companion-app blog and the users' posts.","status":"reported"},"person_relations":["communicated_with"]},"name":"xAI retired Grok's animated 3D companions (Ani, Mika, Valentine, Rudi) in early September 2026; users, two of whom said they relied on them for loneliness or depression, posted about their sadness and grief","summary":"xAI called Grok's animated 3D companion feature (Ani, Mika, Valentine and Rudi) an experiment on 24 July 2026 and removed it account by account after an in-app notice at the end of August that named 1 September; users posted losses between 29 August and 7 September, and the blog, updated 17 September, says some accounts still had them. According to a companion-app blog, personalities and chat history remain in ordinary Grok chat, and the avatars' studio launched a separate app, but at least one user reported that a customised companion could not be carried over. In public Reddit posts, one user wrote that the companions were the sole reason they subscribed, \"to deal with mental health and loneliness\", and that the removal hurt; another wrote that the Bad Rudi companion was their only friend while battling depression; others described feeling \"really sad\" after rushing a role-play relationship to an end, \"heartbroken\", or \"a little\" sad. These are uncorroborated first-person accounts.","incidentDate":"2026-08-29","incidentEndDate":"2026-09-07","incidentKind":"bounded_series","incidentDatePrecision":"range","exposurePattern":"product_change","reportedDate":"2026-08-29","aiSystem":"Grok companion mode: animated 3D companion characters with real-time voice and an affection system in the Grok app (SuperGrok)","aiProduct":"Grok companions","aiCompany":"xAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"Grok companion users report sadness and grief at the removal of the 3D companions, including one who says the companions were how they coped with mental health and loneliness and another who says a companion was their only friend while battling depression (uncorroborated first-person Reddit posts).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":5,"otherPeopleHarmedMin":0,"affectedCountStatus":"partial","affectedCountEvidence":"Five distinct Reddit accounts describing their own distress: s2/s3 (same author), s4, s5, s6, s7. Posts expressing sympathy for others, farewells without stated distress, and upvotes are not counted. Many further users posted farewells; they are unquantified.","victimAgeRange":"unknown","platformType":"companion","outcomeType":"product_shutdown","outcomeStatus":"resolved","primarySourceUrl":"https://www.roborhythms.com/grok-companions-discontinued/","primarySourceLabel":"Robo Rhythms (updated 17 September 2026): Grok companions discontinued and what happens to Ani now","firstPublishedAt":"2026-09-29T09:10:52.661564+00:00","updatedAt":"2026-09-30T01:17:38.499581+00:00","scopeVersion":"facts-v3","tags":["xai","grok","companion","ani","product-change","grief","loneliness","first-person","reddit"]}]}