{"meta":{"exportedAt":"2026-10-06T06:56:50.469Z","formatVersion":2,"selection":{"q":"prescription","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":2,"coverage":{"cases":2,"countries":1,"languages":1,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":2,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-colorado-specialty-pharmacy-ai-phone-line-confirmed-prescription-order-never-placed-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'My insurance forced my prescription to change from my local pharmacy to Accredo specialty pharmacy'; 'I called the number given online to setup my order, AI phone service goes through all the prompts'","relation":"supports","source_id":"s1"}],"assertion":"The poster says their insurer moved their prescription to the specialty pharmacy Accredo and that an AI phone service handled their call to set up a delivery.","causal_attribution":"Poster's account."},{"id":"c2","status":"reported","evidence":[{"locator":"'I tell it Friday Oct 2nd, it confirms it, repeating everything back that I'll receive it on the 2nd'; 'it was never ordered'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the AI phone service confirmed delivery for Friday 2 October and repeated the details back, and that when they checked on that Friday the medication had never been ordered.","causal_attribution":"Poster attributes the missing order to the AI phone service; no call record or pharmacy account was retrieved."},{"id":"c3","status":"reported","evidence":[{"locator":"'immediately transfers to a person'; 'I'm set now to get it Tuesday and am going 3 days without pills'","relation":"supports","source_id":"s1"}],"assertion":"The poster says a second call was transferred to a person, the delivery was rescheduled for Tuesday, and they would go three days without the pills.","causal_attribution":"Poster's account."},{"id":"c4","status":"reported","evidence":[{"locator":"'so my body doesn't create an immunity to my immune suppressant IVs'; 'reduce the swelling/damage my intestines take'; 'I've talked with my doctor'; 'Moving the next IV back from next week to 2 weeks could be worse for my health so we ruled that out'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the medication is for a severe chronic intestinal disease and keeps their body from developing an immunity to their immunosuppressant IVs, that they consulted their doctor, and that they decided not to delay the next IV.","causal_attribution":"Poster's account; no health effect of the gap is reported."},{"id":"c5","status":"reported","evidence":[{"locator":"'I realize some of this is my fault for not being on top of it more'","relation":"supports","source_id":"s1"}],"assertion":"The poster says part of the problem was their own fault for not arranging the delivery sooner.","causal_attribution":"Not applicable: records the poster's own account of a contributing factor."}],"effects":[{"label":"prescription delivery confirmed by the AI phone line was never placed (poster's account)","claim_id":"c2","direction":"negative"},{"label":"three days without a prescribed medication for a chronic disease (poster's account)","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/legaladvice/comments/1wyq5ru/ai_phone_service_didnt_order_rx/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-06: full self-text, retrieved through the arctic_shift archive API by post ID; the single comment retrieved had been removed. The poster handle is not recorded.","independence_group":"reddit-pharmacy-ai-phone-line-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["health"],"unknowns":["Which vendor supplies the pharmacy's phone system and whether a call record shows what the system confirmed.","The exact date of the first call, which the poster gives only as the Monday of the week before the post.","Whether the three-day gap affected the poster's health or treatment.","Whether the pharmacy responded to the poster."],"geography":{"basis":"The poster gives the location of the matter as Colorado, United States in the post's location line, where they called the pharmacy and went without the medication.","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"Published under the public-forum rule as a concrete first-person account in which a pharmacy's AI phone ordering line confirmed a prescription delivery that the poster says was never placed, with a stated three-day gap in medication. Described with attribution and without corroboration; the poster's handle is not recorded.","reviewed_on":"2026-10-06"},"ai_involvement":{"basis":"The poster says the pharmacy's AI phone service took their order, confirmed delivery for 2 October and repeated the details back, and that when they checked on that day no order had been placed, which left them three days without the medication. The poster's description is the only evidence that the line is an AI system and that its confirmation was the failure; no call record or pharmacy statement was retrieved.","status":"reported"},"person_relations":["communicated_with"]},"name":"Patient says a specialty pharmacy's AI phone line confirmed a prescription delivery that was never ordered, leaving them three days without the medication","summary":"In a public post to r/legaladvice created early on 6 October 2026 (UTC), a person who gives their location as Colorado, United States, writes that their insurer moved their prescription to the specialty pharmacy Accredo. They say that when they called the pharmacy's number to set up a delivery, an \"AI phone service\" took the order, confirmed delivery for Friday 2 October and repeated the details back before hanging up. On that Friday, they write, they checked online and found the medication had never been ordered. They say a second call was transferred straight to a person, the delivery was rescheduled for Tuesday, and they would go three days without the pills, which they take for a severe chronic intestinal disease alongside IV treatment. They say their doctor was consulted and does not like the gap. The poster also says part of the problem was their own late ordering. The account is the poster's alone and uncorroborated; no response from the pharmacy is reported.","incidentDate":"2026-10-02","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-10-06","aiSystem":"An automated AI phone ordering line at the specialty pharmacy Accredo, as the poster describes it; the vendor of the system is not named","aiProduct":"Unidentified AI phone ordering system","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["treatment_disruption"],"harmOutcomeSummary":"The poster says a pharmacy's AI phone ordering line confirmed a prescription delivery that was never placed, leaving them three days without a medication they take for a severe chronic intestinal disease (first-person account, uncorroborated; no health effect had been reported at the time of the post).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster. Exact 1.","victimAgeRange":"unknown","jurisdiction":"US-CO","platformType":"chatbot","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/legaladvice/comments/1wyq5ru/ai_phone_service_didnt_order_rx/","primarySourceLabel":"r/legaladvice, 6 October 2026: \"AI phone service didn't order Rx\"","firstPublishedAt":"2026-10-06T03:20:48.035562+00:00","updatedAt":"2026-10-06T03:20:48.035562+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","pharmacy","phone-agent","prescription","missed-medication","health","communicated-with"]},{"id":"2026-chatgpt-painkiller-exchange-cancer-patient-took-two-pills-clinic","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'After I returned from work, I felt some dizziness and also felt that something was not right in my gut.'; 'complaining about a severe headache and pain in her stomach. She is currently undergoing treatment for breast cancer'; 'So, I asked ChatGPT if I could take painkillers, and a few hours after I took them, the gut pain worsened with a burning sensation. I also vomited a few times.'; 'She simply took a picture of a painkiller, fed it to ChatGPT, and asked if she could take two pills at the same time.'","relation":"supports","source_id":"s1"}],"assertion":"A young adult undergoing treatment for breast cancer, feeling dizzy with gut discomfort after work, photographed a painkiller and asked ChatGPT whether she could take two pills at once; a few hours after taking them her gut pain worsened with a burning sensation and she vomited several times.","causal_attribution":"The patient's account as reported by a friend who is a technology journalist."},{"id":"c2","status":"reported","evidence":[{"locator":"'her broken translation made it seem as if she was asking ChatGPT if she could take “both medicines.”'; 'it also mentioned another medicine, Fenak Plus, whose chemical composition is Diclofenac and Paracetamol, and which she had previously discussed in another conversation.'; 'OpenAI’s AI bot clearly warned that taking both medicines is not a good move, adding that it could lead to an overdose of Diclofenac.'; 'My friend, recalling that both medicines had been prescribed by doctors at one point (though not together), took them both for quick pain relief and soon felt the wrath.'","relation":"supports","source_id":"s1"}],"assertion":"Her query, translated into Hindi, read as asking about \"both medicines\"; ChatGPT identified the pictured painkiller but also mentioned a different diclofenac combination she had discussed in an earlier conversation, warned that taking both could cause a diclofenac overdose with stomach burning and other effects, and advised taking only one. Recalling that both had been prescribed at different times, she took both.","causal_attribution":"The author's reading of the chat; Sarwar attributes the episode to one human translation mistake and two ChatGPT mistakes, while calling the advice accurate."},{"id":"c3","status":"reported","evidence":[{"locator":"'It was followed by an injection to ease her pain and a fresh medical prescription for painkillers that don’t harm her fragile body.'; 'I wrote this article at roughly 3 am, sitting in a clinic lobby while my friend talks to an oncologist in the cabin behind me.'","relation":"supports","source_id":"s1"}],"assertion":"The author took her to a clinic that night, where a doctor gave her an injection for the pain and a new prescription for painkillers suited to her condition.","causal_attribution":"The author's eyewitness account."}],"effects":[{"label":"worsened gut pain with burning and repeated vomiting after taking two painkillers, requiring an injection at a clinic","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.digitaltrends.com/computing/my-friend-has-cancer-i-saw-her-ask-chatgpt-for-medical-advice-and-it-shook-me/","kind":"news_report","access":"read","language":"en","translation_note":"First-person column by Digital Trends technology reporter Nadeem Sarwar, published 31 August 2026. The live page returned 405 and a Cloudflare challenge via r.jina.ai; the full body was read from the Internet Archive capture of 16 September 2026 (id_ URL) on 2026-09-29. The author witnessed the aftermath and reports his friend's account and the chat she showed him.","independence_group":"digitaltrends-sarwar"}],"version":1,"ai_roles":["own_use"],"contexts":["health"],"unknowns":["The date of the episode.","Where it happened.","Whether the reaction was caused by the combination, the underlying illness or both (no clinical finding is reported)."],"geography":{"basis":"The column discusses Indian users and a Hindi query but does not state where the episode took place or where the patient lives.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as a concrete eyewitness account in an established outlet. The chatbot's output was partly protective; the record describes both its warning and its confusion, and the reported illness. Not independently verified; the patient is not named.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"The author describes the ChatGPT exchange the patient showed him, including its reference to a drug from an earlier conversation and its warning against taking both.","status":"reported"},"person_relations":["communicated_with"]},"name":"A young breast-cancer patient took two painkillers after a garbled ChatGPT medication exchange that also cited a drug from an earlier chat, then vomited and needed clinic treatment (Digital Trends eyewitness column, August 2026)","summary":"In a first-person column published by Digital Trends on 31 August 2026, technology reporter Nadeem Sarwar writes that a friend undergoing breast-cancer treatment photographed a painkiller and asked ChatGPT, in a Hindi translation that read as asking about \"both medicines\", whether she could take two pills at once. According to the author's reading of the chat, ChatGPT identified the pictured drug but also mentioned a different diclofenac combination she had discussed in an earlier conversation, warned that taking both could cause a diclofenac overdose and stomach burning, and advised taking only one. Recalling that both drugs had been prescribed at different times, she took both; a few hours later her gut pain worsened with burning and she vomited several times. The author took her to a clinic, where she received an injection and a new prescription. Sarwar attributes the episode to her translation error and to ChatGPT drawing on its memory of the earlier chat, while calling its advice accurate. The account has not been independently verified.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2026-08-31","aiSystem":"ChatGPT (image input; memory of earlier conversations), used in a Hindi translation","aiProduct":"ChatGPT","aiCompany":"OpenAI","severity":"medium","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["medical_deterioration"],"harmOutcomeSummary":"A cancer patient's gut pain worsened with burning and repeated vomiting after she took two painkillers following a confused ChatGPT exchange, and she needed an injection at a clinic, according to a friend's eyewitness column; the chatbot had warned against taking both.","frameworkFacets":[],"causationStatus":"unclear","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"The patient who used ChatGPT and fell ill (1 participant user).","victimAgeRange":"adult","platformType":"chatbot","outcomeType":"media_coverage","outcomeStatus":"resolved","primarySourceUrl":"https://www.digitaltrends.com/computing/my-friend-has-cancer-i-saw-her-ask-chatgpt-for-medical-advice-and-it-shook-me/","primarySourceLabel":"Digital Trends, 31 August 2026: My friend has cancer. I saw her ask ChatGPT for medical advice, and it shook me.","firstPublishedAt":"2026-09-29T09:10:43.117859+00:00","updatedAt":"2026-09-30T01:17:30.843304+00:00","scopeVersion":"facts-v3","tags":["openai","chatgpt","medication","painkillers","cancer","translation","hindi","memory","eyewitness"]}]}