{"meta":{"exportedAt":"2026-10-06T07:39:03.876Z","formatVersion":2,"selection":{"q":"pharmacy","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-colorado-specialty-pharmacy-ai-phone-line-confirmed-prescription-order-never-placed-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'My insurance forced my prescription to change from my local pharmacy to Accredo specialty pharmacy'; 'I called the number given online to setup my order, AI phone service goes through all the prompts'","relation":"supports","source_id":"s1"}],"assertion":"The poster says their insurer moved their prescription to the specialty pharmacy Accredo and that an AI phone service handled their call to set up a delivery.","causal_attribution":"Poster's account."},{"id":"c2","status":"reported","evidence":[{"locator":"'I tell it Friday Oct 2nd, it confirms it, repeating everything back that I'll receive it on the 2nd'; 'it was never ordered'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the AI phone service confirmed delivery for Friday 2 October and repeated the details back, and that when they checked on that Friday the medication had never been ordered.","causal_attribution":"Poster attributes the missing order to the AI phone service; no call record or pharmacy account was retrieved."},{"id":"c3","status":"reported","evidence":[{"locator":"'immediately transfers to a person'; 'I'm set now to get it Tuesday and am going 3 days without pills'","relation":"supports","source_id":"s1"}],"assertion":"The poster says a second call was transferred to a person, the delivery was rescheduled for Tuesday, and they would go three days without the pills.","causal_attribution":"Poster's account."},{"id":"c4","status":"reported","evidence":[{"locator":"'so my body doesn't create an immunity to my immune suppressant IVs'; 'reduce the swelling/damage my intestines take'; 'I've talked with my doctor'; 'Moving the next IV back from next week to 2 weeks could be worse for my health so we ruled that out'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the medication is for a severe chronic intestinal disease and keeps their body from developing an immunity to their immunosuppressant IVs, that they consulted their doctor, and that they decided not to delay the next IV.","causal_attribution":"Poster's account; no health effect of the gap is reported."},{"id":"c5","status":"reported","evidence":[{"locator":"'I realize some of this is my fault for not being on top of it more'","relation":"supports","source_id":"s1"}],"assertion":"The poster says part of the problem was their own fault for not arranging the delivery sooner.","causal_attribution":"Not applicable: records the poster's own account of a contributing factor."}],"effects":[{"label":"prescription delivery confirmed by the AI phone line was never placed (poster's account)","claim_id":"c2","direction":"negative"},{"label":"three days without a prescribed medication for a chronic disease (poster's account)","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/legaladvice/comments/1wyq5ru/ai_phone_service_didnt_order_rx/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-06: full self-text, retrieved through the arctic_shift archive API by post ID; the single comment retrieved had been removed. The poster handle is not recorded.","independence_group":"reddit-pharmacy-ai-phone-line-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["health"],"unknowns":["Which vendor supplies the pharmacy's phone system and whether a call record shows what the system confirmed.","The exact date of the first call, which the poster gives only as the Monday of the week before the post.","Whether the three-day gap affected the poster's health or treatment.","Whether the pharmacy responded to the poster."],"geography":{"basis":"The poster gives the location of the matter as Colorado, United States in the post's location line, where they called the pharmacy and went without the medication.","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"Published under the public-forum rule as a concrete first-person account in which a pharmacy's AI phone ordering line confirmed a prescription delivery that the poster says was never placed, with a stated three-day gap in medication. Described with attribution and without corroboration; the poster's handle is not recorded.","reviewed_on":"2026-10-06"},"ai_involvement":{"basis":"The poster says the pharmacy's AI phone service took their order, confirmed delivery for 2 October and repeated the details back, and that when they checked on that day no order had been placed, which left them three days without the medication. The poster's description is the only evidence that the line is an AI system and that its confirmation was the failure; no call record or pharmacy statement was retrieved.","status":"reported"},"person_relations":["communicated_with"]},"name":"Patient says a specialty pharmacy's AI phone line confirmed a prescription delivery that was never ordered, leaving them three days without the medication","summary":"In a public post to r/legaladvice created early on 6 October 2026 (UTC), a person who gives their location as Colorado, United States, writes that their insurer moved their prescription to the specialty pharmacy Accredo. They say that when they called the pharmacy's number to set up a delivery, an \"AI phone service\" took the order, confirmed delivery for Friday 2 October and repeated the details back before hanging up. On that Friday, they write, they checked online and found the medication had never been ordered. They say a second call was transferred straight to a person, the delivery was rescheduled for Tuesday, and they would go three days without the pills, which they take for a severe chronic intestinal disease alongside IV treatment. They say their doctor was consulted and does not like the gap. The poster also says part of the problem was their own late ordering. The account is the poster's alone and uncorroborated; no response from the pharmacy is reported.","incidentDate":"2026-10-02","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-10-06","aiSystem":"An automated AI phone ordering line at the specialty pharmacy Accredo, as the poster describes it; the vendor of the system is not named","aiProduct":"Unidentified AI phone ordering system","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["treatment_disruption"],"harmOutcomeSummary":"The poster says a pharmacy's AI phone ordering line confirmed a prescription delivery that was never placed, leaving them three days without a medication they take for a severe chronic intestinal disease (first-person account, uncorroborated; no health effect had been reported at the time of the post).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster. Exact 1.","victimAgeRange":"unknown","jurisdiction":"US-CO","platformType":"chatbot","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/legaladvice/comments/1wyq5ru/ai_phone_service_didnt_order_rx/","primarySourceLabel":"r/legaladvice, 6 October 2026: \"AI phone service didn't order Rx\"","firstPublishedAt":"2026-10-06T03:20:48.035562+00:00","updatedAt":"2026-10-06T03:20:48.035562+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","pharmacy","phone-agent","prescription","missed-medication","health","communicated-with"]}]}