{"meta":{"exportedAt":"2026-10-13T07:00:37.120Z","formatVersion":2,"selection":{"q":"palantir","system":"","harm":"","context":"","country":"","role":"","relation":"contextual","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":0,"contextualRelations":1,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-us-hospital-nurses-say-ai-scheduling-tool-overrode-shift-requests-and-assigned-days-off","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Since 2023, HCA has rolled out an AI scheduling tool it co-developed with Palantir called Timpani at roughly 130 of its 190 locations.'; 'it uses algorithmic forecasts of patient volumes and staffing needs to automatically build nursing schedules'; 'The efficiency comes from AI generating stronger initial schedules,'","relation":"supports","source_id":"s1"}],"assertion":"HCA co-developed Timpani with Palantir as an AI scheduling tool, has rolled it out at roughly 130 of 190 locations since 2023, and uses it to build nursing schedules automatically from algorithmic forecasts; an HCA executive wrote that its efficiency comes from AI generating stronger initial schedules.","causal_attribution":"WIRED's description and the executive's paper as quoted; this establishes the AI scheduling role."},{"id":"c2","status":"reported","evidence":[{"locator":"'Over the past four months, Amber Retzloff, a critical care nurse in Florida, requested to work 50 specific 12-hour shifts. But over half the time, she says her hospital'; 'Palantir-powered scheduling software assigned her to different shifts, often putting her on back-to-back-to-back days and leaving her mentally drained.'","relation":"supports","source_id":"s1"}],"assertion":"A Florida critical care nurse said that over four months the scheduling software assigned her different shifts for over half of the 50 she requested, often back-to-back days that left her mentally drained.","causal_attribution":"The nurse's own account to WIRED."},{"id":"c3","status":"reported","evidence":[{"locator":"'Barker says now essentially every nurse has been assigned to work on a day they were supposed to be off. Barker delayed a long-planned doctor'; 'appointment for a chronic condition after struggling to trade an assigned red day.'","relation":"supports","source_id":"s1"}],"assertion":"A Missouri nurse said the tool assigned essentially every nurse at the facility to work a requested day off, and that the nurse delayed a long-planned doctor's appointment for a chronic condition after struggling to trade such a day.","causal_attribution":"The nurse's own account to WIRED."},{"id":"c4","status":"reported","evidence":[{"locator":"'says that nursing leaders, not Timpani, make final scheduling decisions'; 'On average, Timpani schedules nurses for 1 percent of their requested days off, or what are known as red days, according to HCA.'","relation":"supports","source_id":"s1"}],"assertion":"HCA says nursing leaders, not Timpani, make final scheduling decisions, that the tool schedules nurses on 1 percent of requested days off on average, and that it keeps improving the tool on nurses' feedback.","causal_attribution":"HCA's statements, preserved as counterevidence on who decides."}],"effects":[{"label":"nurses say an AI scheduling tool overrode their shift requests and days off, leaving one exhausted and leading another to delay a medical appointment","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.wired.com/story/ai-making-mess-of-nurses-schedules-they-say-its-a-safety-issue/","kind":"news_report","access":"read","language":"en","translation_note":"Read in full in English on 2026-10-13 (HTTP 200); no translation. WIRED reports interviews with nurses, HCA's and Palantir's statements and an HCA executive's paper.","independence_group":"wired-nurse-interviews"}],"version":1,"ai_roles":["institutional_use"],"contexts":["work","health"],"unknowns":["The dates of the specific assignments described; WIRED reports the four months before its October 2026 article for the Florida nurse.","Whether managers reviewed or edited the specific schedules the nurses describe.","The outcome of the Missouri union grievance."],"geography":{"basis":"WIRED places the nurses at HCA hospitals in Florida and Missouri, United States.","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"Published under the approved AI workforce-scheduling class: two named nurses told WIRED that HCA's AI scheduling tool, which builds schedules automatically, assigned them shifts and a requested day off against their preferences, with exhaustion and a delayed medical appointment as consequences. HCA disputes that the tool makes final decisions.","reviewed_on":"2026-10-13"},"ai_involvement":{"basis":"WIRED describes Timpani as an AI scheduling tool that builds nursing schedules automatically from algorithmic forecasts of patient volumes and staffing, and quotes HCA's innovation executive writing that its efficiency comes from AI generating stronger initial schedules, which distinguishes it from ordinary rota software by the operator's own account. The nurses say the tool assigned them shifts and days off against their requests, with the consequences they describe. HCA says nursing leaders make the final decisions, so the allocation is recorded both as the tool's decision (nurses' account) and as an AI output informing managers' decisions (HCA's account).","status":"reported"},"person_relations":["made_decision_about","informed_decision_about"]},"name":"US: HCA nurses tell WIRED its AI scheduling tool overrode their shift requests and scheduled them on requested days off; one delayed a medical appointment","summary":"Nurses at HCA Healthcare, the largest US hospital chain, told WIRED, in an article published on 2 October 2026, that Timpani, an AI scheduling tool HCA co-developed with Palantir and has rolled out at about 130 of its 190 locations, assigns shifts that ignore their requests. A Florida critical care nurse said that over four months the tool gave her different shifts for more than half of the 50 she requested, often back-to-back days that left her mentally drained. A Missouri nurse said essentially every nurse at their facility had been assigned to work on a requested day off, and that they delayed a long-planned doctor's appointment for a chronic condition after struggling to trade such a day. HCA says nursing leaders, not Timpani, make final scheduling decisions and that the tool schedules nurses on about 1 percent of requested days off.","incidentKind":"ongoing_experience","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2026-10-02","aiSystem":"Timpani, an AI scheduling tool co-developed by HCA Healthcare and Palantir on Palantir Foundry, which uses algorithmic forecasts of patient volumes and staffing needs to build nursing schedules automatically","aiProduct":"Timpani","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["loss_of_autonomy","psychological_distress","treatment_disruption"],"harmOutcomeSummary":"According to the nurses interviewed by WIRED, the AI scheduling tool repeatedly assigned a Florida nurse shifts she had not requested, often back-to-back days that left her mentally drained, and assigned a Missouri nurse to work on a requested day off, leading Barker to delay a doctor's appointment for a chronic condition. HCA says managers make final decisions.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":2,"affectedCountStatus":"partial","affectedCountEvidence":"Two counted: the Florida and Missouri nurses who describe specific consequences. Barker says essentially every nurse at the Missouri centre was assigned a requested day off, and five other nurses describe problems, but no further count with a stated consequence is given; patients are not counted.","victimAgeRange":"adult","jurisdiction":"US","platformType":"other","outcomeType":"media_coverage","outcomeStatus":"ongoing","primarySourceUrl":"https://www.wired.com/story/ai-making-mess-of-nurses-schedules-they-say-its-a-safety-issue/","primarySourceLabel":"WIRED, 2 October 2026: AI is making a mess of nurses' schedules","firstPublishedAt":"2026-10-13T03:27:43.266051+00:00","updatedAt":"2026-10-13T03:27:43.266051+00:00","scopeVersion":"facts-v3","tags":["workplace-ai","scheduling","nurses","hospital","palantir","union-grievance"]}]}