{"meta":{"exportedAt":"2026-10-31T08:33:44.440Z","formatVersion":2,"selection":{"q":"outdated-information","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-los-angeles-airport-travel-columnist-says-ai-chatbot-terminal-walk-advice-led-to-90-minute-transfer","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'2026年2月にロサンゼルス国際空港（以下、LAX）にアメリカ国内線で到着、羽田行きの国際線に乗り継ぐ際。' '「その移動なら、徒歩でも20分程度。ターミナル間連絡バスに乗る場合は制限エリアの外に出るため、再度保安検査場を通過する必要が。その時間を考えたら、歩いたほうが早い」との回答。'","relation":"supports","source_id":"s1"}],"assertion":"In February 2026, connecting at Los Angeles International Airport from a US domestic flight to a flight to Haneda, the writer asked an AI how to move between terminals; the answer was that the walk took about 20 minutes and that the inter-terminal bus would mean passing security again, so walking was faster.","causal_attribution":"The writer's own account of the exchange; the AI's words are the writer's summary."},{"id":"c2","status":"reported","evidence":[{"locator":"'結局空港スタッフに聞いて判明。なんと、その先はいきなり駐機エリアをシャトルバス移動！' 'というわけで15分間のバス待ちまで発生！'; 'ターミナルをふたつ通過した時点で、「え！？？ 徒歩用通路が、消えた！？？」'; 'AIに聞いてもラチがあかず'","relation":"supports","source_id":"s1"}],"assertion":"After walking past two terminals the writer found the walkway ended; asking the AI again did not help, and airport staff explained that the route continued by shuttle bus across the apron, which meant a 15-minute wait.","causal_attribution":"Writer's account."},{"id":"c3","status":"reported","evidence":[{"locator":"'国際線ターミナルに到着したのはなんと１時間30分後！！ 歩いた距離は３km以上！' 'ターミナル５が閉鎖されていることをAIが把握していなかったということも、事態の悪化に拍車！ ひとりっP大激怒！'","relation":"supports","source_id":"s1"}],"assertion":"Reaching the international terminal took an hour and a half and more than 3 km on foot; the writer says the AI did not know Terminal 5 was closed, which made things worse, and describes being furious.","causal_attribution":"Writer's account and attribution of the delay to the AI's outdated answer."},{"id":"c4","status":"reported","evidence":[{"locator":"'LAXのターミナル５は2025年10月に建て直しのため閉鎖＆取り壊しになっていたんです'","relation":"supports","source_id":"s1"}],"assertion":"The writer later learned that Terminal 5 had been closed for rebuilding in October 2025, replacing the walk between Terminals 4 and 6 with a bus.","causal_attribution":"Writer's statement; the closure date was not independently checked."},{"id":"c5","status":"reported","evidence":[{"locator":"'（ちなみに、乗り継ぎ時間は５時間半あったので、日本帰国便には問題なく乗り継げました）'","relation":"supports","source_id":"s1"}],"assertion":"The writer still made the connecting flight to Japan because the layover was five and a half hours.","causal_attribution":"Writer's account; limits the harm."}],"effects":[{"label":"a transfer the AI said was a 20-minute walk took about 90 minutes and more than 3 km on foot (writer's account)","claim_id":"c3","direction":"negative"},{"label":"needed airport staff and a 15-minute shuttle wait after the walkway ended (writer's account)","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://spur.hpplus.jp/lifestyle/hitrip/2026-10-29-tYHFtA/","kind":"first_person_account","access":"read","language":"ja","translation_note":"Read in Japanese by the research agent (an AI) on 2026-10-31 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. A first-person magazine column; the account is the writer's own and was not independently checked.","independence_group":"spur-solo-travel-column-2026-10-29"}],"version":1,"ai_roles":["own_use"],"contexts":["everyday_life"],"unknowns":["Which AI chatbot gave the terminal advice and its exact wording.","The exact date in February 2026."],"geography":{"basis":"The column places the event at Los Angeles International Airport during a connection to Haneda. The writer's country of residence is not stated, so affected-person countries are left empty.","court_countries":[],"event_countries":["US"],"affected_person_countries":[]},"publication":{"basis":"Published as a core case (communicated_with): a travel columnist's first-person account says an AI chatbot told them walking between Los Angeles airport terminals took about 20 minutes and beat the bus, and following it took 90 minutes and more than 3 km because a terminal had closed. The connection was not missed. The account is attributed to the writer and the chatbot is unidentified.","reviewed_on":"2026-10-31"},"ai_involvement":{"basis":"The columnist says an AI chatbot answered the question about moving between Los Angeles airport terminals by saying the walk took about 20 minutes and was faster than the bus, and that the writer set off on foot on that basis; the writer attributes the 90-minute, 3 km transfer partly to the AI not knowing that Terminal 5 had closed. The account is the writer's own, the chatbot is not named, and the exchange is summarised rather than shown.","status":"reported"},"person_relations":["communicated_with"]},"name":"Travel columnist says an AI chatbot's advice to walk between Los Angeles airport terminals in 20 minutes led to a 90-minute, 3 km transfer","summary":"A solo-travel columnist writing in the Japanese magazine SPUR says that in February 2026, while connecting at Los Angeles International Airport from a US domestic flight to a flight to Haneda, the writer asked an AI chatbot how to get between terminals. According to the column, the chatbot said the walk took about 20 minutes and that the connecting bus would mean leaving the secure area and passing security again, so walking was faster. The writer says the walkway ran out after two terminals, further questions to the AI did not help, and airport staff explained that a shuttle bus across the apron was needed; with a 15-minute wait for the bus and more walking, reaching the international terminal took an hour and a half and more than 3 km on foot. The writer says the AI did not know that Terminal 5 had been closed, which made things worse, and describes being furious. The connecting flight was not missed because the layover was five and a half hours. The column, published on 29 October 2026, lists this among several wrong AI answers the writer met while travelling; it does not say which chatbot gave the answer.","incidentDate":"2026-02-01","incidentKind":"single_event","incidentDatePrecision":"month","exposurePattern":"repeated_interactions","reportedDate":"2026-10-29","aiSystem":"An AI chatbot the columnist consulted while travelling, one of three AI services the writer says they use; the column does not say which one gave the terminal advice","aiProduct":"Unidentified chatbot","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm","psychological_distress"],"harmOutcomeSummary":"A travel columnist says an AI chatbot's advice to walk between Los Angeles airport terminals turned a transfer into a 90-minute, 3 km trek with a shuttle wait, and describes being furious; the flight was not missed.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person, the columnist, who says they followed the AI's advice and spent about 90 minutes and more than 3 km reaching the international terminal.","victimAgeRange":"adult","jurisdiction":"US","platformType":"chatbot","outcomeType":"media_coverage","outcomeStatus":"resolved","primarySourceUrl":"https://spur.hpplus.jp/lifestyle/hitrip/2026-10-29-tYHFtA/","primarySourceLabel":"SPUR, 29 Oct 2026: solo-travel columnist lists seven trips derailed by wrong AI answers (Japanese)","firstPublishedAt":"2026-10-31T03:25:03.644228+00:00","updatedAt":"2026-10-31T03:25:03.644228+00:00","scopeVersion":"facts-v3","tags":["chatbot-advice","travel","airport-transfer","outdated-information","first-person-column"]}]}