{"meta":{"exportedAt":"2026-10-23T07:23:51.802Z","formatVersion":2,"selection":{"q":"openai","system":"","harm":"","context":"","country":"","role":"","relation":"contextual","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":6,"coverage":{"cases":6,"countries":1,"languages":6,"unknownLocation":5,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":1,"minors":0,"coreRelations":3,"contextualRelations":6,"mixedRelations":3,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-chatgpt-pro-subscriber-says-openai-ai-support-assistant-refund-ended-restored-subscription-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'On September 30, 2026, I paid $200 for a ChatGPT Pro subscription'; 'OpenAI explicitly acknowledged that my account had been disabled in error and apologized'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they paid $200 for ChatGPT Pro on 30 September 2026, the account was disabled two days later and appeals were rejected for about two weeks, and on 17 October OpenAI acknowledged in an email that it had been disabled in error.","causal_attribution":"Poster's account; the acknowledgement email was not retrieved. No AI involvement in the suspension is described."},{"id":"c2","status":"reported","evidence":[{"locator":"'I contacted its AI-powered support system to request compensation for the lost days'; 'The AI assistant explained that it could not directly provide credits, usage-limit resets, or discounts'; 'offered me a proportional refund of'; 'The assistant stated that accepting the refund would immediately cancel my ChatGPT Pro subscription'","relation":"supports","source_id":"s1"}],"assertion":"The poster says that when they asked OpenAI's AI-powered support assistant for compensation, it said it could not give credits, usage resets or discounts and offered a proportional refund of $86.67, warning that accepting it would immediately cancel the subscription.","causal_attribution":"Poster's account of the assistant's replies; the conversation was not retrieved."},{"id":"c3","status":"reported","evidence":[{"locator":"'The AI did warn me about cancellation'; 'Yes, I approve'; 'I had repeatedly expressed my desire to continue using the subscription'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they confirmed the refund after the warning while having said they wanted to keep the subscription.","causal_attribution":"Records the poster's own confirmation, which bears on causation."},{"id":"c4","status":"reported","evidence":[{"locator":"'The assistant told me that my paid access had ended and that my account would return to the Free plan'; 'The assistant explained that it could not reverse a refund once it had been processed'; 'It suggested purchasing another subscription'; 'This was extremely frustrating'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the assistant then told them the paid access had ended, said it could not reverse the refund and suggested buying another subscription, which the poster found extremely frustrating.","causal_attribution":"Poster's account."},{"id":"c5","status":"reported","evidence":[{"locator":"'The support system eventually confirmed that my request had been forwarded to a specialist'; 'As of this post, I am still waiting for a substantive resolution'; 'At the time of writing, I have not independently confirmed that the $86.67 refund has actually arrived'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the request was forwarded to a human specialist and was unresolved at the time of posting, and that the refund had not yet been confirmed as received.","causal_attribution":"Poster's account."}],"effects":[{"label":"AI support assistant's refund ended a restored Pro subscription the poster wanted to keep (poster's account)","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x8oayw/i_paid_200_for_chatgpt_pro_openai_banned_me_after/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-18 at about 03:06 UTC from the entry for this post in Reddit's sitewide search RSS feed (full self-text). The arctic_shift archive copy shows '[removed]', with the removal recorded as made by Reddit rather than the subreddit's moderators (reason not stated). The thread's comment feed, re-read at about 03:09 UTC on 18 October, showed two comments by other users and no reply by the poster. The poster's handle is not recorded.","independence_group":"reddit-chatgptcomplaints-pro-refund-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["finance","everyday_life"],"unknowns":["The content of the support conversation and the acknowledgement email, which the poster describes but did not publish in the text read.","Whether a human set or reviewed the refund-with-cancellation terms the assistant offered.","Why the account was disabled and whether that decision involved automated systems.","Whether the human specialist restored the subscription or offered other compensation, and whether the refund arrived.","Why Reddit removed the post."],"geography":{"basis":"The post does not say where the poster was when the events occurred, and no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the public-forum rule as a concrete first-person account of an AI support assistant's refund decision ending a subscriber's restored paid access when they sought compensation. Described with attribution and without corroboration, including the poster's acknowledgement that the assistant warned of cancellation and that they confirmed; the poster's handle is not recorded.","reviewed_on":"2026-10-18"},"ai_involvement":{"basis":"The poster says OpenAI's AI-powered support assistant declined the compensation the poster proposed, offered a proportional refund conditional on immediate cancellation, processed it on the poster's confirmation, ended the paid access and said it could not reverse the refund. The poster connects these replies and actions to the loss of the restored subscription. The poster acknowledges being warned and confirming; the conversation was not retrieved and whether a human set or reviewed the refund terms is not known.","status":"reported"},"person_relations":["communicated_with","made_decision_about"]},"name":"ChatGPT Pro subscriber says OpenAI's AI support assistant, asked for compensation, processed a refund that ended a restored subscription (first-person account)","summary":"In a public post to r/ChatGPTcomplaints created on 17 October 2026, a ChatGPT Pro subscriber writes that OpenAI disabled their account two days after they paid $200 on 30 September, rejected their appeals for about two weeks, and on 17 October restored the account, acknowledging in an email that it had been disabled in error. The poster says they then asked OpenAI's AI-powered support assistant for compensation for the lost days while keeping the subscription. According to the poster, the assistant said it could not give credits, usage resets or discounts, offered a proportional refund of $86.67 and warned that accepting it would immediately cancel the subscription; the poster replied 'Yes, I approve', and the assistant then said the paid access had ended, that it could not reverse the refund, and suggested buying another subscription. The poster acknowledges the warning and their confirmation but says they misunderstood the consequence and had asked about the lost period, not the remaining one. The request was forwarded to a human specialist and was unresolved at the time of posting. The account is uncorroborated; the post was later removed by Reddit for an unstated reason.","incidentDate":"2026-10-17","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-10-17","aiSystem":"OpenAI's AI-powered support assistant for ChatGPT subscribers (as described by the poster), which handled a compensation request and processed a refund with cancellation","aiProduct":"OpenAI support assistant (reported)","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm","psychological_distress"],"harmOutcomeSummary":"The poster says OpenAI's AI support assistant, asked for compensation after an acknowledged wrongful ban, processed a refund that immediately ended their restored Pro subscription, could not reverse it, and suggested buying a new one (first-person account, uncorroborated; the poster confirmed the refund after a warning).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, who used the support assistant.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x8oayw/i_paid_200_for_chatgpt_pro_openai_banned_me_after/","primarySourceLabel":"r/ChatGPTcomplaints, 17 October 2026: \"I paid $200 for ChatGPT Pro. OpenAI banned me after 2 days...\"","firstPublishedAt":"2026-10-18T03:11:31.45341+00:00","updatedAt":"2026-10-18T03:11:31.45341+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","openai","ai-customer-support","refund","subscription"]},{"id":"2026-japan-health-guidance-contractor-employee-uploaded-insured-members-health-data-to-unauthorised-ai-service","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'令和８年８月 20 日、委託先におけるデータ抽出業務において、委託先担当者が個人情報を含む'; 'データを、委託先が利用を許可していない AI サービスに入力等を行ったことが判明しました。'","relation":"supports","source_id":"s1"},{"locator":"'RIZAPの特定保健指導運営事務局で、従業員がデータ抽出業務を行う際、2024年度、2025年度、2026年度にRIZAPの特定保健指導を利用した210名分の個人情報を生成AIへ参照させたことが、当該従業員の自己申告で判明したとしています。'","relation":"supports","source_id":"s2"},{"locator":"'個人で利用している外部の生成AIサービスへ、要配慮個人情報を含む顧客情報を誤ってアップロードしていたという事象です。'","relation":"supports","source_id":"s3"}],"assertion":"RIZAP reported to its client insurers that it came to light on 20 August 2026 that, in data-extraction work, one of its staff had entered data containing members' personal information into an external generative AI service the company had not authorised.","causal_attribution":"All three accounts rest on RIZAP's own report of its employee's action, relayed by each insurer and by RIZAP's release; the transfer to the AI service is admitted by the company."},{"id":"c2","status":"reported","evidence":[{"locator":"'対象者は 726 名で、対象支部は 14 支部'; '疾患情報（高血圧症、糖尿病、脂質異常症のいずれかに該当する方）'","relation":"supports","source_id":"s1"}],"assertion":"The mutual aid association says 726 of its members across 14 branches are covered, and that the data included membership numbers, email addresses, names, dates of birth and sex, some addresses and phone numbers, the type of health guidance and disease information on high blood pressure, diabetes or dyslipidaemia.","causal_attribution":"The association's count of its own members, from its notice."},{"id":"c3","status":"reported","evidence":[{"locator":"'対象は2024年度、2025年度、2026年度にRIZAPの特定保健指導を利用した210名です。'; '当該従業員の自己申告で判明したとしています。'; '9月1日、OpenAIから「当該データはモデルの学習に利用されていない」との回答を得ています。'","relation":"supports","source_id":"s2"}],"assertion":"The IHI group health insurance society reported 210 of its members, said the matter was found through the employee's self-report, and said OpenAI answered on 1 September that the data had not been used for model training.","causal_attribution":"Relayed from the society's notice by a security news site; the notice itself was not read."},{"id":"c4","status":"reported","evidence":[{"locator":"'ビスに入力等を行ったデータについて、AI サービス提供事業者による閲覧・アクセスの有無に関し'","relation":"supports","source_id":"s1"},{"locator":"'一方、IHIグループ健康保険組合は、現時点で第三者への情報漏えい等の事実は確認されていないとする一方、OpenAIによる閲覧の有無については確認を継続しています。'","relation":"supports","source_id":"s2"},{"locator":"'当該生成AIサービスの運営事業者以外の第三者に閲覧された可能性と、生成AIの学習に利用された可能性はないことを確認したとしています。'","relation":"supports","source_id":"s3"},{"locator":"'第三者が生成AIサービスを通じて閲覧・利用した事実はないことを同社に確認済です。'","relation":"supports","source_id":"s4"}],"assertion":"The IHI society said no third-party leak had been confirmed, and both the IHI society and the mutual aid association said that whether the AI provider viewed or accessed the data was still being checked; Doken Kokuho says RIZAP confirmed to it that no third party viewed or used the information through the service; RIZAP's release says it confirmed no possibility of viewing by third parties other than the operator and no training use.","causal_attribution":"Statements by the insurers and RIZAP about the limits of the exposure; not independently verified."},{"id":"c5","status":"reported","evidence":[{"locator":"'漏えいの可能性のある対象者に対しては、委託先から令和８年９月４日１０時に電子メールによりご'","relation":"supports","source_id":"s1"}],"assertion":"RIZAP notified affected members by email on 4 September 2026.","causal_attribution":"The association's statement of the notification."},{"id":"c6","status":"reported","evidence":[{"locator":"'個人情報を含むデータ（19,996名分（うち当組合分 は1,167名分））が、同社が業務利用を許可していない外部の生成AIサービスに入力・参照される事態が発生していたことが判明しました。'; '外部の生成AIサービス（法人契約をしていない）'; '本事案は、作業を行った同社の従業員自身が情報の送信に気付き申告したことにより確認されたものです。'","relation":"supports","source_id":"s4"},{"locator":"'全国土木建築国民健康保険組合の公表によると、2026年8月20日、19,996名分のデータがRIZAPで業務利用を許可されていない外部生成AIサービスに入力・参照されました。'; 'IHI健保の210名、地方職員共済組合の726名、全国土木建築国保の1,167名などは、その中に含まれる委託元別の対象者とみられるため'","relation":"supports","source_id":"s5"}],"assertion":"Doken Kokuho says that on 20 August 2026 it emerged that data containing personal information on 19,996 people, 1,167 of them its members, had been entered into or referenced by an external generative AI service that RIZAP had not authorised for work and had no corporate contract for, and that the matter was found when the employee noticed the transmission and reported it.","causal_attribution":"The insurer's notice relaying RIZAP's report (one origin: the Doken Kokuho notice, which the security news site also relays); the site's reading that the 726 and 210 are subsets of the 19,996 is its own inference."},{"id":"c7","status":"reported","evidence":[{"locator":"'当該サービス提供事業者に対して保管データの削除依頼を行い削除しました。'; '個人情報保護委員会への報告につきましても8月21日に完了しております。'","relation":"supports","source_id":"s4"},{"locator":"'日立健康保険組合は9月3日、実効性のある再発防止策を確認できるまで、RIZAPによる特定保健指導の新規受付を停止すると発表しました。'","relation":"supports","source_id":"s5"}],"assertion":"Doken Kokuho says the stored data was deleted from the provider and that the report to the Personal Information Protection Commission was completed on 21 August 2026; the Hitachi health insurance society, according to a security news site, stopped accepting new RIZAP health-guidance referrals until it could confirm effective measures against recurrence.","causal_attribution":"The insurer's own statement of its response; the Hitachi society's suspension is relayed by the security news site and its notice was not read."}],"effects":[{"label":"insured members' identifying details and disease information entered into an external generative AI service without their knowledge (insurers' notices; 19,996 people in one insurer's count)","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.chikyosai.or.jp/info/pdf/info_260904.pdf","kind":"official_record","access":"read","language":"ja","translation_note":"Read in Japanese on 2026-10-12 and re-read on 2026-10-16; quoted passages were translated into English by the research agent (an AI), not by a human translator. Text extracted from the PDF with pdftotext; the notice relays what RIZAP reported to the association.","independence_group":"chikyosai-notice"},{"id":"s2","url":"https://rocket-boys.co.jp/security-measures-lab/ihi-rizap-openai-210-incident/","kind":"news_report","access":"read","language":"ja","translation_note":"Read in Japanese on 2026-10-12 and re-read on 2026-10-16; quoted passages were translated into English by the research agent (an AI), not by a human translator. A security news site's report of the IHI group health insurance society's 2 September notice; the society's own page was not read.","independence_group":"ihi-kenpo-notice"},{"id":"s3","url":"https://monoist.itmedia.co.jp/mn/spv/2609/18/news007.html","kind":"news_report","access":"read","language":"ja","translation_note":"Read in Japanese on 2026-10-12 and re-read on 2026-10-16; quoted passages were translated into English by the research agent (an AI), not by a human translator. A columnist's description of RIZAP group's release; the release page itself rendered no text to the fetcher and was not read directly. The page was decoded from Shift_JIS.","independence_group":"rizap-group-release"},{"id":"s4","url":"https://dokenpo.or.jp/pop/detail2069","kind":"official_record","access":"read","language":"ja","translation_note":"Read in Japanese on 2026-10-16; quoted passages were translated into English by the research agent (an AI), not by a human translator. The insurer's own web notice; it relays what RIZAP reported and carries no publication date on the page.","independence_group":"doken-kokuho-notice"},{"id":"s5","url":"https://rocket-boys.co.jp/security-measures-lab/rizap-employee-ihi-ai-upload-incident/","kind":"news_report","access":"read","language":"ja","translation_note":"Read in Japanese on 2026-10-16; quoted passages were translated into English by the research agent (an AI), not by a human translator. A security news site's summary of several insurers' notices (published 4 September, updated 13 September 2026); its 19,996 figure is taken from the Doken Kokuho notice.","independence_group":"doken-kokuho-notice"}],"version":1,"ai_roles":["others_use"],"contexts":["health","work","privacy"],"unknowns":["Whether 20 August 2026 is the date the data was entered or the date it was discovered.","RIZAP has not published a total; the 19,996 figure is one insurer's statement of the whole data set, and how the other insurers' counts fit inside it is the security news site's inference.","Which OpenAI product and account type the employee used; RIZAP's release does not name the service.","Whether the provider's staff viewed or accessed the data.","Whether the Personal Information Protection Commission has taken any action beyond receiving the report."],"geography":{"basis":"The affected members belong to Japanese insurers; the mutual aid association lists them by Japanese prefectural branches (Iwate, Akita, Osaka and others). The notices do not state where the employee did the data-extraction work, so no event country is recorded. No court is involved.","court_countries":[],"event_countries":[],"affected_person_countries":["JP"]},"publication":{"basis":"Published under the 2026-10-06 private-information ruling: client insurers' notices describe their contractor's employee actually entering members' identifying and disease information into an external generative AI service the contractor had not authorised, without the members' knowledge. The 2026-10-16 review adds one insurer's notice putting the data set at 19,996 people. The account rests on RIZAP's own admission as relayed by its clients and its release; the provider's answer on training and the open question of provider access are recorded.","reviewed_on":"2026-10-16"},"ai_involvement":{"basis":"The insurers' notices state that a contractor's staff member entered data containing members' personal information, including disease information, into an external generative AI service the contractor had not permitted (Doken Kokuho adds that it had no corporate contract for the service), and that the data was deleted from the service afterwards; the provider was asked to delete stored copies. The privacy harm is that transfer of members' health-guidance data to an AI service without their knowledge. The notices record transmission and a provider answer that the data was not used for training; whether provider staff viewed it was unresolved, and no generated output about the members is reported.","status":"reported"},"person_relations":["received_personal_information"]},"name":"An insurer says a health-guidance contractor's employee entered data on 19,996 people, including disease information, into an unauthorised generative AI service","summary":"Notices from RIZAP's client insurers say that on 20 August 2026 it emerged that a staff member of RIZAP, the company they contract for specific health guidance, had entered data containing members' personal information into an external generative AI service that RIZAP had not permitted for work. The National Civil Engineering and Construction National Health Insurance Association (Doken Kokuho) puts the whole data set at 19,996 people, 1,167 of them its own members, and says the service was not under a corporate contract and that the matter was found when the employee noticed the transmission and reported it. A local-government employees' mutual aid association counts 726 of its members across 14 branches, and the IHI group health insurance society 210, according to a security news site that reads these as subsets of the 19,996. The data included membership numbers, email addresses, names, dates of birth, sex, some addresses and phone numbers, the type of health guidance and, for members with them, high blood pressure, diabetes or dyslipidaemia. The IHI society's notice, as relayed, names OpenAI as the provider and says OpenAI answered on 1 September that the data had not been used for model training. RIZAP's release, as described in an ITmedia column, says no third party other than the service operator could have viewed the data. Doken Kokuho says RIZAP confirmed to it that no third party viewed or used the information through the service; whether the provider's staff could view it was still being checked when the mutual aid association and the IHI society published.","incidentDate":"2026-08-01","incidentKind":"single_event","incidentDatePrecision":"month","exposurePattern":"single_interaction","reportedDate":"2026-09-02","aiSystem":"An external generative AI service that the contractor had not authorised for work; RIZAP's own release calls it an external generative AI service used privately by the employee, and the IHI group health insurance society's notice, as relayed by a security news site, names OpenAI as the provider","aiProduct":"Unidentified OpenAI generative AI service (reported)","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"According to notices from client insurers, an employee of their health-guidance contractor RIZAP entered personal data on insured members, including names, birth dates, insurance numbers, contact details and, for some, high blood pressure, diabetes or dyslipidaemia, into an external generative AI service that the company had not authorised; one insurer puts the data set at 19,996 people.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":0,"otherPeopleHarmedMin":19996,"affectedCountStatus":"exact","affectedCountEvidence":"The Doken Kokuho notice states that data on 19,996 people (名分), 1,167 of them its own members, was entered into or referenced by the external generative AI service; that insurer's figure for the whole data set is the count used. The mutual aid association's 726 members and the IHI society's 210 (relayed by a security news site) are treated by that site as subsets of the 19,996 and are not added. RIZAP's own release gives no total. The count is of people whose personal information was transferred to the AI service, the privacy harm recorded here; it is not a count of people whose data was shown to have reached a third party. The employee who entered the data is not counted.","victimAgeRange":"adult","jurisdiction":"JP","platformType":"other","outcomeStatus":"ongoing","primarySourceUrl":"https://www.chikyosai.or.jp/info/pdf/info_260904.pdf","primarySourceLabel":"Local-government employees' mutual aid association (Chikyosai), notice of 4 September 2026 on its contractor's AI-service data entry","firstPublishedAt":"2026-10-12T03:35:18.489537+00:00","updatedAt":"2026-10-16T03:00:18.543362+00:00","scopeVersion":"facts-v3","tags":["privacy","health-data","generative-ai","unauthorised-ai-use","contractor","insurance","japan","openai"]},{"id":"2026-texas-health-plan-employee-uploaded-members-personal-and-prescription-data-to-chatgpt","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'On the evening of April 29, 2026, a Community First employee uploaded a file containing personal information of some Community First members to ChatGPT from a home computer network'; 'Community First does not utilize ChatGPT, and our systems immediately detected the violation and notified our IT department.'","relation":"supports","source_id":"s1"}],"assertion":"The health plan says that on the evening of 29 April 2026 an employee uploaded a file containing personal information of some members to ChatGPT from a home computer network, circumventing its firewall safeguards and violating its policy, and that its systems detected the violation.","causal_attribution":"The plan's own account of its employee's action; no independent account was inspected."},{"id":"c2","status":"reported","evidence":[{"locator":"'name, address, date of birth, member identification number, and prescription drug information'","relation":"supports","source_id":"s1"}],"assertion":"The plan says the affected information may have included members' names, addresses, dates of birth, member identification numbers and prescription drug information.","causal_attribution":"The plan's description of the file's contents."},{"id":"c3","status":"reported","evidence":[{"locator":"'directed and verified that the employee had deleted all personal information from their ChatGPT account'; 'contacted OpenAI, LLC (the operator of ChatGPT) to demand deletion of any related data'; 'promptly ended with its relationship with the employee'; 'complimentary identity monitoring services for twelve (12) months'; 'Community First is not aware of any impacted information having been misused'","relation":"supports","source_id":"s1"}],"assertion":"The plan says it had the employee delete the data from their ChatGPT account, asked OpenAI to delete related data, ended its relationship with the employee, notified agencies and members, offered identity monitoring and is not aware of any misuse.","causal_attribution":"The plan's statement of its response; OpenAI's reply, if any, is not reported."}],"effects":[{"label":"health-plan members' personal and prescription information uploaded to ChatGPT without their knowledge (plan's release)","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://communityfirsthealthplans.com/press-release/community-first-health-plans-announces-data-security-incident/","kind":"official_statement","access":"read","language":"en","translation_note":"Read in English on 2026-10-12 from the plan's own press-release page; no translation needed. The research agent (an AI) read the text directly.","independence_group":"community-first-release"}],"version":1,"ai_roles":["others_use"],"contexts":["health","work","privacy"],"unknowns":["How many members' information was in the uploaded file.","What the employee was using ChatGPT for and which account type was used.","Whether OpenAI replied or confirmed deletion, and whether the data was retained or used for training.","Where the employee's home network was located.","Whether any regulator has acted on the notification."],"geography":{"basis":"The affected people are members of a nonprofit health plan that the release places in San Antonio, Texas and the Bexar service area. The release says the upload was made from a home computer network without saying where, so no event country is recorded. No court is involved.","court_countries":[],"event_countries":[],"affected_person_countries":["US"]},"publication":{"basis":"Published under the 2026-10-06 private-information ruling: the health plan's own release describes an employee actually uploading a file of members' personal and prescription information to ChatGPT, without the members' knowledge and against the plan's policy. All facts are attributed to that release; the number of members and OpenAI's response are unknown.","reviewed_on":"2026-10-12"},"ai_involvement":{"basis":"The health plan states that its employee uploaded a file of members' personal information, including prescription drug information, to ChatGPT from a home network in breach of policy, that its systems detected the upload, and that it had the data deleted from the employee's ChatGPT account and asked OpenAI to delete related data. The privacy harm is that transfer of members' information into an AI service without their knowledge. The release reports the transmission; it does not report any ChatGPT output about the members, any retention finding or any use in training.","status":"reported"},"person_relations":["received_personal_information"]},"name":"Texas health plan says an employee uploaded a file of members' personal and prescription data to ChatGPT from a home network, against its policy","summary":"Community First Health Plans, a nonprofit health plan in San Antonio, Texas, said in a 29 June 2026 release that on the evening of 29 April 2026 one of its employees uploaded a file containing personal information of some members to ChatGPT from a home computer network, circumventing the plan's firewall safeguards and violating its policy. The plan says it does not use ChatGPT and that its systems detected the violation and alerted its IT department. According to the release, the file may have included members' names, addresses, dates of birth, member identification numbers and prescription drug information. The next morning the plan revoked the employee's access, directed and verified deletion of the data from the employee's ChatGPT account, asked OpenAI to delete any related data, and ended its relationship with the employee. It notified affected members and federal and state agencies, offered 12 months of identity monitoring and says it is not aware of any misuse. The release gives no number of affected members.","incidentDate":"2026-04-29","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-06-29","aiSystem":"ChatGPT (OpenAI), used by an employee from a home computer network in breach of the health plan's policy; the plan says it does not use ChatGPT","aiProduct":"ChatGPT","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"According to the health plan, an employee uploaded a file containing some members' names, addresses, dates of birth, member identification numbers and prescription drug information to ChatGPT on 29 April 2026, in breach of its policy; the plan notified members, offered identity monitoring and says it knows of no misuse.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":0,"otherPeopleHarmedMin":0,"affectedCountStatus":"unquantified","affectedCountEvidence":"The plan's release refers to 'some Community First members' and 'affected Members' but gives no number, so no count is recorded (numeric zero placeholders). The employee who uploaded the file is not counted.","victimAgeRange":"unknown","jurisdiction":"US","platformType":"other","outcomeStatus":"ongoing","primarySourceUrl":"https://communityfirsthealthplans.com/press-release/community-first-health-plans-announces-data-security-incident/","primarySourceLabel":"Community First Health Plans press release, 29 June 2026: data security incident","firstPublishedAt":"2026-10-12T03:35:10.75316+00:00","updatedAt":"2026-10-12T03:35:10.75316+00:00","scopeVersion":"facts-v3","tags":["privacy","health-data","chatgpt","unauthorised-ai-use","health-plan","employee"]},{"id":"2026-chatgpt-adult-subscriber-says-account-classified-as-teen-and-restricted-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Then age verification rolled out and I got classified as a teen account, no kidding, on my 36 th birthday.' ... 'But not when I got put on a restricted account, go figure.'","relation":"supports","source_id":"s1"}],"assertion":"The poster, who says they are 36, says that when OpenAI's age checks rolled out their ChatGPT account was classified as a teen account and was put on a restricted account.","causal_attribution":"The poster's own account, uncorroborated, so reported."},{"id":"c2","status":"reported","evidence":[{"locator":"'After I had already emailed them about non-ID/photo options to verify like your credit card if I should get hit by this. They just sent me a canned answer about how great Persona is and when I escalated it to data protection, they basically said that I had to be profiled first'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they had earlier emailed OpenAI asking for verification options without ID or a photo, received a canned reply about Persona, and on escalating to data protection was told they had to be profiled first.","causal_attribution":"The poster's own account of correspondence that is not published, so reported."},{"id":"c3","status":"reported","evidence":[{"locator":"'So I cancelled my subscription'","relation":"supports","source_id":"s1"}],"assertion":"The poster cancelled their ChatGPT subscription after the classification.","causal_attribution":"The poster's own statement; the connection to the classification is the poster's sequence of events."},{"id":"c4","status":"documented","evidence":[{"locator":"'If ChatGPT predicts that an account may belong to someone under 18 and the account is eligible, ChatGPT automatically enables the ChatGPT for Teens experience.' ... 'ChatGPT uses an age prediction system. It looks at different signals linked to your account.' ... 'No system is perfect. Sometimes ChatGPT may get it wrong.' ... 'If you are 18 or older and were placed in the ChatGPT for Teens experience by mistake, you can verify your age.' ... 'Your account stays active, and you can still use ChatGPT to learn, create, and ask questions.'","relation":"supports","source_id":"s2"}],"assertion":"OpenAI's Help Center says ChatGPT uses an age prediction system that reads account signals, automatically enables the ChatGPT for Teens experience when it predicts an account may belong to someone under 18, can get this wrong, and lets adults placed there by mistake verify their age; it says the account stays active.","causal_attribution":"Directly established by OpenAI's own published page as a description of the system; it does not establish what happened to this account."}],"effects":[{"label":"An adult subscriber's ChatGPT account was classified as a teen account and restricted, according to the poster","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x2x24z/done_with_chatgpt_and_what_i_realized_after/","kind":"forum_post","access":"read","language":"en","translation_note":"English post read in full from the subreddit's Atom feed and the post's own comment feed (HTTP 200 each, 11 Oct 2026); the comment feed held only the post, with no replies. The URL carries no username; the poster's handle is not recorded.","independence_group":"reddit-poster-1x2x24z"},{"id":"s2","url":"https://web.archive.org/web/20260924151959/https://help.openai.com/en/articles/12652064-age-prediction-in-chatgpt","kind":"official_statement","access":"read","language":"en","translation_note":"English Help Center page read through a Wayback Machine capture of 24 September 2026 (the live page answered HTTP 403 to the fetcher); the page describes the system in general and does not mention this poster.","independence_group":"openai-help-center"}],"version":1,"ai_roles":["institutional_use"],"contexts":["everyday_life","privacy"],"unknowns":["When the classification happened. The post gives no date; it describes about six months of heavy use before the post of 11 October 2026 and places the classification after the poster subscribed, so the record uses that six-month window.","Which mechanism classified the account (OpenAI's behaviour-based age prediction or another check); the poster calls it age verification and had not verified.","Which restrictions applied to the account, and whether the poster attempted the verification route OpenAI describes.","Whether OpenAI has reviewed or reversed the classification."],"geography":{"basis":"The post does not say where the poster lives or uses ChatGPT; the mention of a data-protection escalation does not establish a country. No court is involved.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the public-forum rule as a concrete first-person account: an adult says ChatGPT classified their account as a teen account and restricted it, that a data-protection escalation was met with a requirement to be profiled first, and that they cancelled the subscription. OpenAI's Help Center documents the age prediction system that makes such classifications. The account is uncorroborated and attributed to the poster; the handle is not recorded.","reviewed_on":"2026-10-11"},"ai_involvement":{"basis":"The poster says that when OpenAI's age checks rolled out, their account was classified as a teen account and put on a restricted account; the post describes asking OpenAI about verification options in advance and does not mention completing a verification. OpenAI's Help Center says ChatGPT may use the age associated with an account, a verified age or age prediction to decide whether the account gets the teen experience, and that its age prediction system reads signals linked to the account and can get this wrong. The post does not name the mechanism. The poster gives their age as 36 and describes no verification, so of the paths OpenAI lists, age prediction is the one that fits the poster's account; this is an inference from OpenAI's page, not a statement in the post. That classification is the system's decision about the poster (made_decision_about), and the restricted account and the cancelled subscription are the consequences the poster reports. The classification rests on the poster's account alone, which does not name the mechanism beyond age verification, so the status is reported.","status":"reported"},"person_relations":["made_decision_about"]},"name":"Adult ChatGPT Plus subscriber says the account was classified as a teen and restricted, and that OpenAI said profiling had to come first; first-person post","summary":"In a Reddit post of 11 October 2026, a ChatGPT Plus subscriber who says they are an adult (36, by the post's own account) writes that when OpenAI's age checks rolled out their account was classified as a teen account and put on a restricted account. The poster says they had earlier emailed OpenAI asking for verification options without ID or a photo, received a canned reply about the verification provider Persona, and on escalating to data protection was told they had to be profiled first. The poster says they then cancelled the subscription. OpenAI's Help Center says ChatGPT uses an age prediction system that reads account signals, automatically enables the teen experience when it predicts an account may belong to someone under 18, can get this wrong, and lets adults verify their age to remove it. The account is the poster's own and is not corroborated.","incidentDate":"2026-04-11","incidentEndDate":"2026-10-11","incidentKind":"single_event","incidentDatePrecision":"range","exposurePattern":"unknown","reportedDate":"2026-10-11","aiSystem":"ChatGPT's age check that placed the account in the ChatGPT for Teens experience, which the poster calls age verification; OpenAI says such placements use an account's associated or verified age or an age prediction system that reads account signals","aiProduct":"ChatGPT","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"According to the poster's own account, ChatGPT classified their adult account as a teen account and restricted it, OpenAI answered a data-protection escalation by saying the poster had to be profiled first, and the poster cancelled the paid subscription.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person, the poster, whose own account was classified and restricted. Other users mentioned in general terms are not counted.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"unknown","primarySourceUrl":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x2x24z/done_with_chatgpt_and_what_i_realized_after/","primarySourceLabel":"Reddit r/ChatGPTcomplaints, 11 Oct 2026: first-person post, adult subscriber classified as a teen account","firstPublishedAt":"2026-10-11T03:15:35.440619+00:00","updatedAt":"2026-10-11T03:15:35.440619+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","chatgpt","age-prediction","teen-account","account-restriction","persona"]},{"id":"2026-openai-ai-support-assistant-refused-chatgpt-pro-refund-requested-minutes-after-renewal-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'my ChatGPT Pro plan renewed for $200'; 'I forgot to cancel beforehand and did not intend to renew'; '13:32:55'","relation":"supports","source_id":"s2"},{"locator":"'approximately six minutes after the charge'; 'Tbilisi, UTC+4'","relation":"supports","source_id":"s1"}],"assertion":"The poster says their ChatGPT Pro plan renewed for $200 on 3 October 2026 after they forgot to cancel, and that they requested a refund in the Help Center about six minutes after the charge.","causal_attribution":"Poster's account."},{"id":"c2","status":"reported","evidence":[{"locator":"'The AI declined without giving a reason specific to my account'; 'This case is closed. Create a new case to receive support.'","relation":"supports","source_id":"s1"},{"locator":"'The Help Center assistant gave a generic refusal without identifying which eligibility requirement I failed'; 'When I asked for escalation, the case was closed'","relation":"supports","source_id":"s2"}],"assertion":"The poster says the Help Center AI assistant declined the refund without a reason specific to their account and, when they asked for escalation, the chat showed the case as closed.","causal_attribution":"Poster attributes the refusal to an AI assistant; whether the decision followed fixed policy rules or human configuration is not known."},{"id":"c3","status":"reported","evidence":[{"locator":"'I opened another case specifically requesting a human billing specialist. Same generic refusal.'; 'another refusal arrived, explicitly marked as generated with AI support'; 'That also received an AI-generated refusal'","relation":"supports","source_id":"s1"},{"locator":"'A second chat specifically asking for a human produced the same refusal'; 'also received responses explicitly labeled as AI-generated'","relation":"supports","source_id":"s2"}],"assertion":"The poster says a second chat asking for a human billing specialist produced the same refusal, and that two email requests received refusals marked as AI-generated.","causal_attribution":"Poster's account."},{"id":"c4","status":"reported","evidence":[{"locator":"'seven-day discretionary refund policy is conditional, not an automatic entitlement'; 'I still have no explanation specific to my case and no confirmed human review'","relation":"supports","source_id":"s2"},{"locator":"'I also explicitly agreed that refunded subscription access would end'; 'I find this an appalling way to treat a paying customer'","relation":"supports","source_id":"s1"}],"assertion":"The poster acknowledges that the refund policy is discretionary and conditional, says they agreed that refunded access would end, and says they still had no case-specific explanation or confirmed human review.","causal_attribution":"Poster's account."}],"effects":[{"label":"refund of an unwanted $200 renewal refused by an AI support assistant without a case-specific reason (poster's account)","claim_id":"c2","direction":"negative"},{"label":"requests for a human review closed or answered by further AI-generated refusals (poster's account)","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ChatGPT/comments/1wwjs10/i_requested_a_chatgpt_refund_6_minutes_after_a/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-04: full self-text and the thread's 6 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. The attached screenshots were not retrieved. The poster handle is not recorded.","independence_group":"reddit-chatgpt-pro-refund-poster"},{"id":"s2","url":"https://www.reddit.com/r/OpenAI/comments/1wwjyfk/chatgpt_pro_renewal_refund_request_within_minutes/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-04: full self-text and the thread's 15 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. Same poster as s1, posted about eleven minutes later and linking s1; not independent.","independence_group":"reddit-chatgpt-pro-refund-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["finance","everyday_life"],"unknowns":["Whether the poster was eligible for a refund under OpenAI's discretionary policy, including any usage in the minutes after renewal.","Whether any human reviewed or set the refusals, and whether a later human review or bank chargeback recovered the $200.","Where the poster lives; the timeline is given in Tbilisi time only."],"geography":{"basis":"The poster gives their timeline in Tbilisi time (UTC+4) but does not say where they were or live; no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of an AI support system refusing a refund and blocking escalation to a human, described with attribution and without corroboration. The poster's handle is not recorded.","reviewed_on":"2026-10-04"},"ai_involvement":{"basis":"The poster says the Help Center refusals came from an AI assistant and that the email replies were explicitly labelled as generated with AI support; the screenshots they describe were not retrieved. Whether a human reviewed or set the refusal is not known.","status":"reported"},"person_relations":["communicated_with","made_decision_about"]},"name":"First-person forum account: a ChatGPT Pro subscriber says OpenAI's AI support assistant refused a refund they requested about six minutes after an unwanted $200 renewal, closed the case when they asked for escalation, and answered further chat and email requests for a human review with more AI-generated refusals","summary":"In public posts to r/ChatGPT and r/OpenAI on 3 October 2026, a person says their ChatGPT Pro subscription renewed for $200 that day after they forgot to cancel, and that they cancelled auto-renewal and requested a refund in OpenAI's Help Center about six minutes after the charge. They say the Help Center's AI assistant declined without giving a reason specific to their account, and that when they asked for escalation the chat showed that the case was closed. A second chat asking specifically for a human billing specialist produced the same refusal, they write, and two email requests, one with five redacted screenshots, received replies marked as generated with AI support. The poster acknowledges that OpenAI's seven-day refund policy is discretionary and conditional, and says the unresolved problem is that they received no case-specific explanation and no confirmed human review. OpenAI's handling is described only by the poster, and the account is uncorroborated.","incidentDate":"2026-10-03","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"repeated_interactions","reportedDate":"2026-10-03","aiSystem":"OpenAI Help Center AI support assistant (chat) and AI-generated email support replies handling a ChatGPT Pro refund request","aiProduct":"OpenAI Help Center assistant","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"The poster says OpenAI's AI support assistant refused a refund of an unwanted $200 ChatGPT Pro renewal that they requested within minutes, closed the case when they asked for escalation, and that further chat and email requests for a human review produced only AI-generated refusals, leaving them without the $200, a case-specific reason or human review (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster. A commenter who says they had the same refund problem is not counted. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/ChatGPT/comments/1wwjs10/i_requested_a_chatgpt_refund_6_minutes_after_a/","primarySourceLabel":"r/ChatGPT, 3 October 2026: \"I requested a ChatGPT refund 6 minutes after a $200 renewal. The AI rejected it and closed the case.\"","firstPublishedAt":"2026-10-04T03:22:06.262385+00:00","updatedAt":"2026-10-04T03:22:06.262385+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","openai","chatgpt","ai-customer-support","refund","billing","no-human-review","made-decision-about","communicated-with"]},{"id":"2026-brazil-openai-report-user-detained-without-charge","caseFacts":{"claims":[{"id":"c1","status":"corroborated","evidence":[{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): Brazilian authorities arrested a man in June 2026 after OpenAI reported ChatGPT messages to the FBI and the alert was passed to police. Police described threats to harm a family member; the man disputed intent.","relation":"supports","source_id":"s1"},{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): Brazilian authorities arrested a man in June 2026 after OpenAI reported ChatGPT messages to the FBI and the alert was passed to police. Police described threats to harm a family member; the man disputed intent.","relation":"supports","source_id":"s3"},{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): Brazilian authorities arrested a man in June 2026 after OpenAI reported ChatGPT messages to the FBI and the alert was passed to police. Police described threats to harm a family member; the man disputed intent.","relation":"supports","source_id":"s4"},{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): Brazilian authorities arrested a man in June 2026 after OpenAI reported ChatGPT messages to the FBI and the alert was passed to police. Police described threats to harm a family member; the man disputed intent.","relation":"supports","source_id":"s2"}],"assertion":"Brazilian authorities arrested a man in June 2026 after OpenAI reported ChatGPT messages to the FBI and the alert was passed to police. Police described threats to harm a family member; the man disputed intent.","causal_attribution":"Police account carried by two independent chains (BBC interviews; G1 with civil-police material)."},{"id":"c2","status":"reported","evidence":[{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): He was held in pre-trial detention for 54 days; on 13 August 2026 a court granted habeas corpus because, after more than 50 days, the police inquiry had not been concluded and no charge had been filed, and imposed an electronic ankle monitor and a ban on approaching or contacting his son and the child's mother; no charges had been brought and the investigation continues.","relation":"supports","source_id":"s1"},{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): He was held in pre-trial detention for 54 days; on 13 August 2026 a court granted habeas corpus because, after more than 50 days, the police inquiry had not been concluded and no charge had been filed, and imposed an electronic ankle monitor and a ban on approaching or contacting his son and the child's mother; no charges had been brought and the investigation continues.","relation":"supports","source_id":"s2"}],"assertion":"He was held in pre-trial detention for 54 days; on 13 August 2026 a court granted habeas corpus because, after more than 50 days, the police inquiry had not been concluded and no charge had been filed, and imposed an electronic ankle monitor and a ban on approaching or contacting his son and the child's mother; no charges had been brought and the investigation continues.","causal_attribution":"Court decision as reported by the BBC (single chain; the Spanish version is the same report)."},{"id":"c3","status":"disputed","evidence":[{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): Police say the reported messages were corroborated by material found during the arrest. The man denied intending harm and his lawyer disputed whether any concrete step had been taken.","relation":"supports","source_id":"s1"},{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): Police say the reported messages were corroborated by material found during the arrest. The man denied intending harm and his lawyer disputed whether any concrete step had been taken.","relation":"supports","source_id":"s2"}],"assertion":"Police say the reported messages were corroborated by material found during the arrest. The man denied intending harm and his lawyer disputed whether any concrete step had been taken.","causal_attribution":"Police and defence accounts as quoted by the BBC; the dispute concerns intent, not the detention."},{"id":"c4","status":"reported","evidence":[{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): OpenAI provided investigators with the user's details and the messages he sent but not ChatGPT's replies; it did not answer the BBC's question why and said it may notify law enforcement when it detects a credible and imminent risk of harm to others; G1 reported that OpenAI's process combines automated systems and human moderators who may contact outside bodies, as happened in this case, and that the police chief called it the third such case in Brazil.","relation":"supports","source_id":"s1"},{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): OpenAI provided investigators with the user's details and the messages he sent but not ChatGPT's replies; it did not answer the BBC's question why and said it may notify law enforcement when it detects a credible and imminent risk of harm to others; G1 reported that OpenAI's process combines automated systems and human moderators who may contact outside bodies, as happened in this case, and that the police chief called it the third such case in Brazil.","relation":"supports","source_id":"s2"},{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): OpenAI provided investigators with the user's details and the messages he sent but not ChatGPT's replies; it did not answer the BBC's question why and said it may notify law enforcement when it detects a credible and imminent risk of harm to others; G1 reported that OpenAI's process combines automated systems and human moderators who may contact outside bodies, as happened in this case, and that the police chief called it the third such case in Brazil.","relation":"supports","source_id":"s3"}],"assertion":"OpenAI provided investigators with the user's details and the messages he sent but not ChatGPT's replies; it did not answer the BBC's question why and said it may notify law enforcement when it detects a credible and imminent risk of harm to others; G1 reported that OpenAI's process combines automated systems and human moderators who may contact outside bodies, as happened in this case, and that the police chief called it the third such case in Brazil.","causal_attribution":"OpenAI statements and investigators' accounts as reported; the absence of the replies is stated by investigators to the BBC."},{"id":"c5","status":"reported","evidence":[{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): Police say the conversations ran for about two months and an alert reached Brazilian authorities in June 2026, three days before the arrest.","relation":"supports","source_id":"s1"},{"locator":"Passage concerning this claim (paraphrased; identifying and method details omitted): Police say the conversations ran for about two months and an alert reached Brazilian authorities in June 2026, three days before the arrest.","relation":"supports","source_id":"s2"}],"assertion":"Police say the conversations ran for about two months and an alert reached Brazilian authorities in June 2026, three days before the arrest.","causal_attribution":"BBC account (single chain)."}],"effects":[{"label":"held 54 days in pre-trial detention without charge after OpenAI reported his messages; released under electronic monitoring and a ban on contacting his son and the child's mother","claim_id":"c2","direction":"negative"},{"label":"police say the report let them arrest him a day before the date on which they believed the plan against the child would be carried out","claim_id":"c1","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.bbc.com/portuguese/articles/c8dn1l7vr6ro","kind":"news_report","access":"read","language":"pt-br","translation_note":"Read live in Portuguese on 2026-09-23 (BBC News Brasil, Iara Diniz, 14 August 2026): messages seen by the BBC, police chief and defence-lawyer interviews, the habeas corpus release and precautionary measures. Translated by the reviewer.","independence_group":"bbc"},{"id":"s2","url":"https://www.bbc.com/mundo/articles/cxnvlg14e1p8o","kind":"news_report","access":"read","language":"es","translation_note":"Read live in Spanish on 2026-09-23 (BBC News Mundo, 16 September 2026): Spanish text produced by AI translation from an English-language BBC original and reviewed by a BBC journalist before publication (stated in the article); same reporting chain as s1, which is preferred where the two diverge. Translated by the reviewer.","independence_group":"bbc"},{"id":"s3","url":"https://g1.globo.com/tecnologia/noticia/2026/06/27/como-chatgpt-identificou-plano-de-pai-para-matar-o-filho-e-levou-alerta-para-autoridades.ghtml","kind":"news_report","access":"read","language":"pt-BR","translation_note":"Read live in Portuguese on 2026-09-23 (G1, 27 June 2026): arrest on 19 June, the OpenAI to FBI to Ministry of Justice to state police chain, message images from the civil police, OpenAI statement, police chief to TV Gazeta. Translated by the reviewer.","independence_group":"g1-globo"},{"id":"s4","url":"https://www.migalhas.com.br/quentes/459083/pai-e-preso-apos-planejar-morte-do-filho-no-chatgpt-veja-analise","kind":"news_report","access":"read","language":"pt","translation_note":"Read live in Portuguese on 2026-09-23 (Migalhas, 26 June 2026): summary attributed to an earlier G1/TV Gazeta report of 26 June, with lawyers' analysis; same Globo chain as s3. Translated by the reviewer.","independence_group":"g1-globo"}],"version":1,"ai_roles":["own_use","institutional_use"],"contexts":["justice","relationships","privacy"],"unknowns":["What ChatGPT replied during the two months of conversations (OpenAI did not provide the replies).","Whether charges will be brought after the forensic results and phone examination.","Whether he in fact contacted a hired killer, as he told ChatGPT.","The exact date OpenAI made its report to the FBI.","His identity (withheld by the BBC; not sought here)."],"geography":{"basis":"Arrest at his home in rural [identifying or operational detail withheld], [identifying or operational detail withheld] (BBC, G1, Migalhas); he lives there; habeas corpus granted by the Brazilian court handling the pre-trial detention (BBC: a Justiça). OpenAI's report went via the FBI in the United States, which is not an event location.","court_countries":["BR"],"event_countries":["BR"],"affected_person_countries":["BR"]},"publication":{"basis":"Published under the 2026-09-15 charter as a contextual case: an AI operator's report about a user, generated by ChatGPT safety systems, led to 54 days of pre-trial detention without charge, ended by habeas corpus. Two independent reporting chains (BBC; Globo) support the arrest and its cause; the release and its terms rest on the BBC. The police account that the report prevented a planned killing is preserved as context and intent is recorded as disputed. Nobody is named; the child is not identified. The charter states that this class needs no separate ruling.","reviewed_on":"2026-09-23"},"ai_involvement":{"basis":"He conversed with ChatGPT for about two months; OpenAI's safety systems flagged the conversations and the company reported them to the FBI, which passed them to Brazilian authorities (BBC, G1, with the police chief's account). OpenAI did not provide ChatGPT's replies, so what the chatbot said is unknown.","status":"supported"},"person_relations":["communicated_with","made_claim_about"]},"name":"Brazilian man detained without charge after OpenAI reported messages; he denies intending harm","summary":"BBC reporting describes a Brazilian man detained for 54 days after OpenAI reported messages to the FBI and Brazilian authorities. Police described a credible threat; he denied intending harm. A court released him without charges under protective conditions. The report did not include ChatGPT’s replies.","incidentDate":"2026-06-19","incidentEndDate":"2026-08-13","incidentKind":"bounded_series","incidentDatePrecision":"range","exposurePattern":"repeated_interactions","reportedDate":"2026-06-26","aiSystem":"ChatGPT (OpenAI); OpenAI's automated detection and human moderation systems, which generated the report","aiProduct":"ChatGPT and OpenAI moderation","aiCompany":"OpenAI","severity":"high","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["loss_of_liberty","legal_harm"],"harmOutcomeSummary":"The user was held in pre-trial detention for 54 days without charge on the strength of his ChatGPT messages as reported by OpenAI, then released under electronic monitoring and a no-contact order covering his son and the child's mother while the investigation continues. Police say the report was corroborated at the scene and prevented a planned killing; he and his lawyer dispute any intent. The consequence to him is undisputed; whether it was warranted is contested.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person, the ChatGPT user who was detained (BBC, G1). The child and the child's mother are not counted as harmed. Exact 1.","victimAgeRange":"adult","jurisdiction":"BR","platformType":"chatbot","outcomeType":"investigation_opened","outcomeStatus":"ongoing","primarySourceUrl":"https://www.bbc.com/portuguese/articles/c8dn1l7vr6ro","primarySourceLabel":"BBC News Brasil — report on the case","firstPublishedAt":"2026-09-23T03:45:57.312143+00:00","updatedAt":"2026-10-05T11:09:49.574842+00:00","scopeVersion":"facts-v3","tags":["chatgpt","openai","brazil","espirito-santo","law-enforcement-report","pre-trial-detention","fbi","institutional-response","communicated-with","made-claim-about"]}]}