{"meta":{"exportedAt":"2026-10-01T08:21:28.454Z","formatVersion":2,"selection":{"q":"nonprofit","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":0,"languages":1,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-claude-team-organisation-of-education-nonprofit-disabled-students-and-staff-lose-access-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Our nonprofit organization'; 'was disabled today without much warning'; 'We are an education-focused organization.'; 'We have already submitted a review request to Anthropic and explained our use case. We are not aware of any intentional policy violation.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says their education-focused nonprofit's Claude team organisation was disabled on the day of the post without much warning, that they have submitted a review request to Anthropic explaining the use case, and that they are not aware of any intentional policy violation.","causal_attribution":"Poster's account; no notice from Anthropic was published."},{"id":"c2","status":"reported","evidence":[{"locator":"'it has affected around 145 students and staff members who were using Claude and Claude Code through our team'; 'Our students use Claude for IELTS preparation, writing practice, research, study support'; 'Our staff also use Claude and Claude Code for content preparation, development, research, and general work.'; 'and other technical learning'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the disablement affected around 145 students and staff members who used Claude and Claude Code through the team: students for IELTS preparation, writing practice, research, study support and technical learning, and staff for content preparation, development and research.","causal_attribution":"Poster's account and approximate figure."},{"id":"c3","status":"reported","evidence":[{"locator":"'We regularly add students in batches when new groups join'; 'I am wondering if that activity may have triggered something automatically.'; 'so there can sometimes be many member additions or changes within a short period'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the organisation adds students in batches, so there can be many member additions in a short period, and wonders whether that activity triggered something automatically.","causal_attribution":"Poster's speculation; the reason for the disablement is not known."},{"id":"c4","status":"reported","evidence":[{"locator":"Commenter: 'try reaching out to anthropic employees on twitter'. Reply by the poster (comment pd41tjy, 2026-10-01 00:13 UTC): 'and two others' / 'No response'.","relation":"supports","source_id":"s1"}],"assertion":"Replying to a suggestion to contact Anthropic employees on Twitter, the poster said they had already sent direct messages to one named person and two others and had no response.","causal_attribution":"Poster's account."},{"id":"c5","status":"documented","evidence":[{"locator":"'an organization you belong to has been paused because of unusual activity'; 'to ask our Safeguards team to take another look'; 'Our response times are currently longer than normal'","relation":"supports","source_id":"s2"}],"assertion":"Anthropic's help centre says that a user whose organisation has been paused because of unusual activity is told so at log-in and can request a review by the Safeguards team, and that response times are currently longer than normal.","causal_attribution":"General help-centre text; it does not establish why this organisation was disabled or how the decision was made."}],"effects":[{"label":"nonprofit's Claude team organisation disabled without much warning, with a review request pending (poster's account)","claim_id":"c1","direction":"negative"},{"label":"around 145 students and staff cut off from Claude and Claude Code used for study and work (poster's estimate)","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ClaudeCode/comments/1wuk38d/our_nonprofit_team_got_disabled_affecting_145/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-01: full self-text and the thread's 3 comments (one an automoderator notice) retrieved through the arctic_shift archive API by post ID. The poster handle is not recorded.","independence_group":"reddit-ielts-nonprofit-poster"},{"id":"s2","url":"https://support.claude.com/en/articles/8241253-safeguards-warnings-and-appeals","kind":"company_documentation","access":"read","language":"en","translation_note":"Claude Help Center article 'Safeguards warnings and appeals', fetched directly on 2026-10-01 (200). Describes the review process in general; it does not address this organisation.","independence_group":"anthropic-help-center"}],"version":1,"ai_roles":["own_use"],"contexts":["education","work"],"unknowns":["Why the organisation was disabled, and whether an automated or AI system or a person made the decision.","The local date: the post says 'today' and was published at 23:27 UTC on 30 September 2026, which is 30 September or 1 October depending on the poster's time zone.","Where the organisation and its members are.","How many of the around 145 members were active users, and whether individual accounts were also affected.","Whether the review succeeded and access was restored."],"geography":{"basis":"The post does not say where the organisation or its members are, and the organisation's name is not used to infer a country. Unknown after review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of an education nonprofit losing its members' access to a chatbot through a provider's organisation-level disablement, with the reported effects described with attribution and without corroboration. Anthropic's help-centre text is cited as documented context only. The organisation's name and the poster's handle are not recorded.","reviewed_on":"2026-10-01"},"ai_involvement":{"basis":"The poster says students and staff used Claude and Claude Code through the organisation's team for study, writing practice and work, and that the organisation lost that access when its team was disabled; the poster has asked Anthropic to review the decision. The poster wonders whether batch additions of members triggered something automatically; whether the decision was made by an automated or AI system is not stated by the poster or by Anthropic's help pages. The relation recorded is the members' use of the chatbot; made_decision_about is not recorded because no AI component in the decision is established.","status":"reported"},"person_relations":["communicated_with"]},"name":"First-person forum account: a person writing for an education-focused nonprofit says the organisation's Claude team was disabled without much warning, cutting off Claude and Claude Code for around 145 students and staff while a review request to Anthropic was pending","summary":"In a public post to r/ClaudeCode late on 30 September 2026 (UTC), a person writing for an education-focused nonprofit says the organisation's Claude team 'was disabled today without much warning', affecting around 145 students and staff members. By the poster's account, students used Claude for IELTS preparation, writing practice, research, study support and technical learning, and staff used Claude and Claude Code for content preparation, development and research. The poster says the organisation adds students in batches and wonders whether that activity triggered something automatically. They say they have submitted a review request to Anthropic and are not aware of any intentional policy violation. In a reply they say direct messages to three people went unanswered. Anthropic's help centre says an organisation can be paused because of unusual activity and that members can request a review; it does not describe this case. Whether an automated system made the decision is not known. The account is uncorroborated.","incidentDate":"2026-09-30","incidentEndDate":"2026-10-01","incidentKind":"single_event","incidentDatePrecision":"range","exposurePattern":"repeated_interactions","reportedDate":"2026-09-30","aiSystem":"Claude and Claude Code (Anthropic's chatbot and coding tool), used through the nonprofit's team organisation; the mechanism of the disablement is not described by the poster or by Anthropic's help pages","aiProduct":"Claude","aiCompany":"Anthropic","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["educational_harm","other_material_harm"],"harmOutcomeSummary":"A person writing for an education-focused nonprofit reports that the organisation's Claude team was disabled without much warning, cutting off a tool that around 145 students and staff used for study and work, with a review request to Anthropic pending and direct messages unanswered at the time of posting (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":0,"affectedCountStatus":"unquantified","affectedCountEvidence":"The poster says the disablement 'affected around 145 students and staff members'. An approximate figure is not a supported lower bound, and how many of those people were active users is not stated, so the count is recorded as unquantified with zero placeholders.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"assistant","outcomeStatus":"pending","primarySourceUrl":"https://www.reddit.com/r/ClaudeCode/comments/1wuk38d/our_nonprofit_team_got_disabled_affecting_145/","primarySourceLabel":"r/ClaudeCode, 30 September 2026: \"our nonprofit team got disabled, affecting 145 members.\"","firstPublishedAt":"2026-10-01T03:11:46.497534+00:00","updatedAt":"2026-10-01T03:11:46.497534+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","claude","anthropic","account-suspension","organisation-disabled","education","nonprofit","communicated-with"]}]}