{"meta":{"exportedAt":"2026-10-23T19:37:14.577Z","formatVersion":2,"selection":{"q":"netherlands","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":4,"coverage":{"cases":4,"countries":1,"languages":2,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":4,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-netherlands-police-say-bank-helpdesk-fraud-network-used-ai-made-voice-messages-in-calls-about-170-victims","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"Slachtoffers werden gebeld op hun telefoon en kregen een geluidsfragment te horen. De oplichters hadden met Artificial Intelligence tientallen verschillende geluidsfragmenten gemaakt met verschillende stemmen, banken, bedrijven en scenario's.","relation":"supports","source_id":"s1"},{"locator":"Met kunstmatige intelligentie (AI) hadden de criminelen tientallen verschillende geluidsfragmenten gemaakt, met verschillende stemmen en namen van banken en bedrijven.","relation":"supports","source_id":"s2"}],"assertion":"The Dutch police say the fraudsters used artificial intelligence to make dozens of audio fragments with different voices, banks, companies and scenarios, which victims heard when called.","causal_attribution":"The investigating police, who had sight of the network's servers, attribute the voice fragments to AI; they do not disclose how they established this or name a tool."},{"id":"c2","status":"reported","evidence":[{"locator":"De stem wees hen bijvoorbeeld op verdachte activiteit op hun bankrekening en vroeg het slachtoffer om op '1' te drukken als hij/zij niet zelf verantwoordelijk was voor die verdachte activiteit. ... Dan kregen slachtoffers een wachtmuziekje te horen om vervolgens een zogenaamde bankmedewerker aan de lijn te krijgen. ... Slachtoffers moesten daarvoor een app downloaden en hun bankpas scannen door die tegen hun telefoon te houden.","relation":"supports","source_id":"s1"}],"assertion":"According to the police, the voice warned of suspicious account activity and asked victims to press 1, after which a fake bank employee pressed them to download an app and hold their bank card against their phone.","causal_attribution":"The AI-made message opened each call and routed victims to the human caller, according to the police."},{"id":"c3","status":"reported","evidence":[{"locator":"Daardoor konden de daders via de net geïnstalleerde app de gegevens van de NFC-chip van de bankpas tijdelijk doorsturen naar een app van de pinner: de chip waarmee je contactloos kunt betalen. Een pinner met dezelfde app stond tegelijkertijd klaar bij een geld- of pinautomaat. Zonder dat slachtoffers het doorhadden, werden duizenden euro’s gepind.","relation":"supports","source_id":"s1"}],"assertion":"According to the police, the app relayed the card's contactless chip data to an accomplice at a cash machine, who withdrew thousands of euros without the victims noticing.","causal_attribution":"The losses followed from the app and the withdrawals; the AI message was the first step of the call."},{"id":"c4","status":"reported","evidence":[{"locator":"380.000 euro schade bij zo'n 170 slachtoffers. Dat waren de cijfers waarmee het Rotterdamse Team Cybercrime werd geconfronteerd in de drie weken die het onderzoeksteam zicht had op de servers van een crimineel samenwerkingsverband.","relation":"supports","source_id":"s1"},{"locator":"Slachtoffers waren van alle leeftijden en kwamen uit alle hoeken van Nederland.","relation":"supports","source_id":"s2"}],"assertion":"In the roughly three weeks the team could see the servers, the police saw about 170 victims and about 380,000 euros in losses, among people of all ages from all over the Netherlands.","causal_attribution":"Police figures; approximate."},{"id":"c5","status":"reported","evidence":[{"locator":"Op 6 oktober heeft de politie twee verdachten aangehouden in dit onderzoek. ... De politie heeft de servers waarmee deze fraude mogelijk werd gemaakt offline laten halen. ... De raadkamer van de Rotterdamse rechtbank heeft dinsdag 20 oktober besloten dat zij in ieder geval 90 dagen langer vast blijven zitten, in afwachting van de zitting in hun zaak.","relation":"supports","source_id":"s1"}],"assertion":"The police arrested two suspects on 6 October 2026, had the servers taken offline, and on 20 October the Rotterdam court's council chamber extended their detention by at least 90 days.","causal_attribution":"Procedural outcome as reported by the police; the arrest and detention dates are in the same release."}],"effects":[{"label":"people defrauded after calls opened with AI-made voice messages posing as their bank","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.politie.nl/nieuws/2026/oktober/20/07-twee-verdachten-aangehouden-in-onderzoek-naar-nieuwe-vorm-van-bankhelpdeskfraude.html","kind":"official_statement","access":"read","language":"nl","translation_note":"Read in Dutch by the research agent (an AI) on 2026-10-22 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. Dutch police release, published 21 Oct 2026; politie.nl returned HTTP 403 to direct requests, so the text was read from a Wayback Machine capture made on 22 Oct 2026.","independence_group":"politie-rotterdam-release-21-oct-2026"},{"id":"s2","url":"https://www.rijnmond.nl/nieuws/2270946/nieuwe-truc-van-oplichters-je-houdt-je-pinpas-tegen-je-telefoon-en-je-rekening-wordt-geplunderd","kind":"news_report","access":"read","language":"nl","translation_note":"Read in Dutch by the research agent (an AI) on 2026-10-22 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. Rijnmond regional broadcaster report of 21 Oct 2026, HTTP 200; it follows the police release and quotes the same investigator, so it shares the release's independence group.","independence_group":"politie-rotterdam-release-21-oct-2026"}],"version":1,"ai_roles":["others_use"],"contexts":["finance","everyday_life"],"unknowns":["How the police established that the voice fragments were made with AI, and which tool was used.","How much individual victims lost and whether banks reimbursed them.","When the first victims were called; the release says only that banks reported victims from mid-September 2026."],"geography":{"basis":"The police release says victims came from all over the Netherlands and that Dutch banks reported them; the cash withdrawals and the investigation were Dutch, and the Rotterdam court's council chamber ordered the suspects' continued detention.","court_countries":["NL"],"event_countries":["NL"],"affected_person_countries":["NL"]},"publication":{"basis":"Published as a core case (communicated_with): the investigating Dutch police say the callers played victims dozens of AI-made voice fragments posing as banks and companies, which routed them to fake bank staff and led to about 380,000 euros in losses among about 170 people. The technical basis of the police attribution is undisclosed. No suspect or victim is named.","reviewed_on":"2026-10-22"},"ai_involvement":{"basis":"The investigating Dutch police, who had sight of the fraud network's servers, say the fraudsters made dozens of audio fragments with artificial intelligence, using different voices, banks, companies and scenarios. Victims heard such a recorded AI-made voice when called: it warned of suspicious activity on their account and asked them to press 1, which put them through to a fake bank employee who had them scan their card with a fraudulent app, after which money was withdrawn. The AI-made voice message was the opening step of the deception that led to the losses. The police do not disclose how they established the AI use or name a tool.","status":"reported"},"person_relations":["communicated_with"]},"name":"Dutch police say a bank-helpdesk fraud network used AI-made voice messages in calls; about 170 victims lost about 380,000 euros","summary":"The Dutch police reported on 21 October 2026 that the Rotterdam Team Cybercrime had stopped a network behind a new form of bank-helpdesk fraud. According to the police, the fraudsters had used artificial intelligence to make dozens of audio fragments with different voices, banks, companies and scenarios. Victims were called and heard a fragment warning of suspicious activity on their account; pressing 1 put them through to a fake bank employee, who had them install an app and hold their bank card to their phone, after which an accomplice withdrew money at a cash machine. In the three weeks the team could see the network's servers, the police counted about 170 victims of all ages and about 380,000 euros in losses. Two suspects were arrested on 6 October 2026 and a Rotterdam court extended their detention by at least 90 days on 20 October.","incidentDate":"2026-09-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"single_interaction","reportedDate":"2026-10-21","aiSystem":"Artificial intelligence that, according to the Dutch police, the fraudsters used to make dozens of recorded voice fragments with different voices, banks, companies and scenarios, played to victims in automated calls (tool not identified)","aiProduct":"Unidentified voice-generation tool","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"According to the Dutch police, about 170 people lost about 380,000 euros in total after calls that opened with AI-made voice messages put them through to fake bank staff who had them scan their bank cards with a fraudulent app.","frameworkFacets":[],"pathwayDirection":"inward","causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":0,"affectedCountStatus":"unquantified","affectedCountEvidence":"The police give about 170 victims ('zo'n 170 slachtoffers'; elsewhere in the same release '170 slachtoffers') seen in the roughly three weeks of server visibility. Because the figure is given as an approximation, it is recorded here and not entered as a documented minimum; zero placeholders are used. The victims did not themselves use the AI tool.","victimAgeRange":"unknown","jurisdiction":"NL","platformType":"other","outcomeType":"criminal_charges","outcomeStatus":"ongoing","primarySourceUrl":"https://www.politie.nl/nieuws/2026/oktober/20/07-twee-verdachten-aangehouden-in-onderzoek-naar-nieuwe-vorm-van-bankhelpdeskfraude.html","primarySourceLabel":"Politie (politie.nl), 21 Oct 2026: Twee verdachten aangehouden in onderzoek naar nieuwe vorm van bankhelpdeskfraude","firstPublishedAt":"2026-10-22T03:05:13.843306+00:00","updatedAt":"2026-10-22T03:05:13.843306+00:00","scopeVersion":"facts-v3","tags":["ai_generated_voice","bank_impersonation","phone_fraud","police_arrest","netherlands"]},{"id":"2026-leiden-law-student-thesis-sanction-over-ai-invented-references-annulled-by-council-of-state","caseFacts":{"claims":[{"id":"c1","status":"documented","evidence":[{"locator":"'Bij beslissing van 29 januari 2026 heeft de examencommissie de scriptie van'; 'tot en met 28 januari 2027 uitgesloten van deelname aan het bachelorscriptietraject en enig ander tentamen van een door de faculteit Rechtsgeleerdheid verzorgde opleiding'; 'De examencommissie heeft deze sanctie opgelegd omdat in het verwijzingsapparaat van zijn bachelorscriptie een aantal niet bestaande bronnen is opgenomen. Volgens de examencommissie duiden deze fictieve bronvermeldingen op ongeoorloofd gebruik van generatieve AI en dus fraude.'","relation":"supports","source_id":"s1"},{"locator":"'De examencommissie beschouwde dit als fraude.'","relation":"supports","source_id":"s2"}],"assertion":"On 29 January 2026 the Leiden law faculty's exam board declared the student's bachelor thesis invalid and excluded him until 28 January 2027 from the thesis track and any exam in the faculty's programmes, because, in its view, non-existent sources in the references indicated unauthorised use of generative AI and therefore fraud.","causal_attribution":"The decisions are recorded in the ruling; the PONT summary restates them."},{"id":"c2","status":"documented","evidence":[{"locator":"'Hij heeft niet zelf bronnen verzonnen, maar de AI-tool die hij heeft gebruikt bij het opstellen van het verwijzingsapparaat heeft niet alle bronnen uit het concept van zijn scriptie correct overgenomen.'; 'Het gaat om zeven foutieve verwijzingen - waarvan één tweemaal - op een totaal van zesendertig voetnoten met bronverwijzingen.'","relation":"supports","source_id":"s1"}],"assertion":"The student stated that he had not invented sources himself and that the AI tool he used to prepare the references had not carried over all sources from his draft correctly, affecting seven references in footnotes of the final version, one of them twice, out of 36 footnotes with references.","causal_attribution":"The ruling documents that he made this argument; the count of errors is stated by the court."},{"id":"c3","status":"reported","evidence":[{"locator":"'heeft toegelicht dat hij voor zijn scriptie AI heeft gebruikt voor een spellingcontrole en om zijn bronnenlijst te controleren en te ordenen'; 'toegelicht welke bronnen door AI zijn verdraaid, zoals verkeerde jaartallen of voorletters van auteurs, of door AI zijn bedacht'","relation":"supports","source_id":"s1"},{"locator":"'Sommige bronnen bevatten verkeerde jaartallen of auteursnamen, andere waren door AI verzonnen.'","relation":"supports","source_id":"s2"}],"assertion":"He had used AI to spell-check the thesis and to check and order its reference list, and the AI distorted some references (for example wrong years or author initials) and invented others.","causal_attribution":"The student's own account; the appeals board and the Council of State found it plausible, but no examination of the tool's output is described."},{"id":"c4","status":"documented","evidence":[{"locator":"'Bij beslissing van 4 maart 2026 heeft het CBE het door'; 'heeft voldoende aannemelijk gemaakt dat hij met het oog op het opmaken van zijn bronnenlijst gebruik heeft gemaakt van generatieve AI. Dat is een geoorloofde vorm van AI-gebruik. Dat daarbij niet-bestaande bronnen in het verwijzingsapparaat zijn terechtgekomen, komt evenwel voor zijn rekening.'; 'voor de duur van een half jaar een passender maatregel'","relation":"supports","source_id":"s1"}],"assertion":"On 4 March 2026 the university's appeals board for examinations upheld his administrative appeal, finding that he had plausibly shown he used generative AI to compile his reference list, a permitted use, that the non-existent sources were his responsibility, and that a half-year exclusion was a more fitting measure.","causal_attribution":"Recorded in the ruling."},{"id":"c5","status":"documented","evidence":[{"locator":"'Bij beslissing van 6 mei 2026 heeft de examencommissie de scriptie van'; 'tot en met 29 juli 2026 uitgesloten van deelname aan het bachelorscriptietraject en enig ander tentamen'; 'Bij beslissing van 8 juli 2026 heeft het CBE het door'; 'ingestelde administratief beroep ongegrond verklaard'","relation":"supports","source_id":"s1"}],"assertion":"On 6 May 2026 the exam board again declared the thesis invalid and excluded him until 29 July 2026, and on 8 July 2026 the appeals board dismissed his appeal against that decision.","causal_attribution":"Recorded in the ruling."},{"id":"c6","status":"documented","evidence":[{"locator":"'Datum uitspraak: 14 oktober 2026'; 'al deze juiste bronnen in een eerdere versie van de scriptie, vóór het gebruik van AI, in verkorte vorm zijn terug te vinden'; 'heeft het CBE onvoldoende aannemelijk gemaakt dat sprake is van meer dan alleen een onzorgvuldigheid'; 'alsnog worden beoordeeld, met inachtneming van wat de Afdeling heeft overwogen'; 'Het is aan de examinator of, en, zo ja, welke gevolgen hij in dat kader aan de geconstateerde onzorgvuldigheid verbindt voor het cijfer.'","relation":"supports","source_id":"s1"},{"locator":"'De Afdeling bestuursrechtspraak van de Raad van State geeft hem gelijk.'","relation":"supports","source_id":"s2"}],"assertion":"On 14 October 2026 the Council of State found that the appeals board had not made it plausible that there was more than carelessness, so fraud was not established beyond reasonable doubt; it noted that the correct sources were in an earlier version written before AI was used, annulled the decisions of 8 July and 6 May 2026, ordered that the thesis still be assessed, and left it to the examiner whether the carelessness affects the grade.","causal_attribution":"The ruling is the decision itself."},{"id":"c7","status":"documented","evidence":[{"locator":"'te wijten is dat hij na het gebruik van AI niet nogmaals zelfstandig alle bronvermeldingen in de voetnoten heeft gecontroleerd'","relation":"supports","source_id":"s1"},{"locator":"'De Raad van State stelt expliciet dat hij de bronvermeldingen na het gebruik van AI zelfstandig had moeten controleren.'","relation":"supports","source_id":"s2"}],"assertion":"The Council of State held that the student was at fault for not independently checking all the references again after using AI.","causal_attribution":"The court's finding; it bears on the student's own share in the errors."}],"effects":[{"label":"bachelor thesis declared invalid and exclusion from the thesis track and faculty exams, later annulled","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://data.rechtspraak.nl/uitspraken/content?id=ECLI:NL:RVS:2026:6088","kind":"court_record","access":"read","language":"nl","translation_note":"Read in Dutch by the research agent (an AI) on 2026-10-17 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. Full text of the Council of State ruling 202602163/1/A2 of 14 October 2026 (ECLI:NL:RVS:2026:6088) from the rechtspraak.nl open data service, HTTP 200; the student is anonymised in the ruling.","independence_group":"raad-van-state-ruling-202602163"},{"id":"s2","url":"https://privacy-web.nl/samenvatting/ai-verzint-bronnen-in-scriptie-raad-van-state-ziet-geen-fraude/","kind":"news_report","access":"read","language":"nl","translation_note":"Read in Dutch by the research agent (an AI) on 2026-10-17 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. PONT Data & Privacy editorial summary of the same ruling, 15 October 2026, HTTP 200, full text read; it derives from the ruling and is not independent of it.","independence_group":"raad-van-state-ruling-202602163"}],"version":1,"ai_roles":["own_use"],"contexts":["education","justice"],"unknowns":["Which AI tool the student used; the ruling does not name it.","Whether the exclusion orders kept him from any particular exam or delayed his studies, and what grade the thesis eventually received.","The exact wording of the incorrect references and how the examiner discovered them."],"geography":{"basis":"The sanctioning exam board belongs to the Faculty of Law of Leiden University and the appeal was decided by the Council of State, both in the Netherlands. The ruling withholds the student's place of residence, so that field is left unknown.","court_countries":["NL"],"event_countries":["NL"],"affected_person_countries":[]},"publication":{"basis":"Published on the Council of State's ruling of 14 October 2026: the student's explanation, found plausible by the university appeals board and the court, is that a generative AI tool he used to order his reference list distorted or invented seven references; the exam board treated those references as evidence of AI-enabled fraud, invalidated the thesis and excluded him from exams, and the court annulled the sanction because only carelessness had been shown.","reviewed_on":"2026-10-17"},"ai_involvement":{"basis":"The Council of State ruling records the student's explanation that the AI tool he used to prepare his footnote references did not carry over all sources from his draft correctly and that it distorted some references (wrong years or author initials) and invented others; the university's appeals board found he had plausibly shown he used generative AI for his reference list, and the Council of State found his explanation plausible, noting that the correct sources were in an earlier version written before he used AI. The exam board itself attributed the fictitious references to generative AI and sanctioned him for them. The AI tool's output, returned to the student and kept in his thesis, is what the sanction was based on.","status":"supported"},"person_relations":["communicated_with"]},"name":"Leiden law student's thesis invalidated and exams barred over references he says an AI tool distorted or invented; Council of State annuls fraud sanction","summary":"A law student at Leiden University used a generative AI tool to spell-check his bachelor thesis and to check and order its reference list. Seven of the thesis's footnote references (one of them appearing twice, out of 36 footnotes with references) were wrong in the final version; according to his explanation, the tool had distorted some of them, for example with wrong years or author initials, and invented others. On 29 January 2026 the faculty's exam board declared the thesis invalid and excluded him until 28 January 2027 from the thesis track and every exam in the faculty's programmes, reasoning that the fictitious references indicated unauthorised use of generative AI and therefore fraud. The university's appeals board for examinations found in March 2026 that he had plausibly shown he used generative AI to prepare his reference list, which it called a permitted use, but held him responsible for the non-existent sources; the exam board then re-imposed the invalidation with an exclusion until 29 July 2026, and the appeals board upheld that in July. On 14 October 2026 the Administrative Jurisdiction Division of the Council of State (Raad van State) found his explanation plausible, held that no more than carelessness had been shown, and annulled the sanction; the thesis must now be graded, and the examiner may take the incorrect references into account in the grade.","incidentDate":"2026-01-29","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"unknown","reportedDate":"2026-10-14","aiSystem":"An unnamed generative AI tool that the student used to spell-check his bachelor thesis and to check and order its reference list, according to the Council of State ruling","aiProduct":"Unidentified AI writing tool","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["educational_harm"],"harmOutcomeSummary":"The exam board declared the student's thesis invalid and excluded him from the thesis track and the faculty's exams, first until January 2027 and then until 29 July 2026, over references that according to his accepted explanation an AI tool had distorted or invented; the Council of State annulled the sanction on 14 October 2026.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the appellant student, who used the AI tool himself (ruling, paragraphs 1 to 6).","victimAgeRange":"unknown","jurisdiction":"NL","platformType":"other","outcomeStatus":"resolved","primarySourceUrl":"https://data.rechtspraak.nl/uitspraken/content?id=ECLI:NL:RVS:2026:6088","primarySourceLabel":"Raad van State, ruling 202602163/1/A2 (ECLI:NL:RVS:2026:6088), 14 October 2026","firstPublishedAt":"2026-10-17T03:05:14.201173+00:00","updatedAt":"2026-10-17T03:05:14.201173+00:00","scopeVersion":"facts-v3","tags":["academic-integrity","thesis","non-existent-references","fraud-sanction-annulled","netherlands","administrative-court","own-use"]},{"id":"2026-claude-account-suspended-after-automated-flag-on-travel-log-ins-user-with-depression-lost-support-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'my access locations naturally change all the time (shifting between the Netherlands, Singapore, and various transit countries)'; 'flagged these constant IP and location shifts as \"suspicious activity.\"'; 'my paid subscription was put on a permanent \"Hold\" status, and my account was suspended. No human warning. No manual review.'","relation":"supports","source_id":"s1"}],"assertion":"A few days before the post, the poster's paid Claude subscription was put on hold and the account suspended after what the poster describes as Anthropic's automated fraud system flagging their constant IP and location changes as suspicious activity, with no human warning or manual review.","causal_attribution":"Poster's account and reading of the flag; no suspension notice was published."},{"id":"c2","status":"reported","evidence":[{"locator":"'They blacklisted my card, and their support is just ignoring my emails.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says Anthropic blacklisted their payment card and that support has not answered their emails.","causal_attribution":"Poster's account; the help-centre notice that response times are longer than normal is general context (c4)."},{"id":"c3","status":"reported","evidence":[{"locator":"'When my depression made my brain foggy and heavy, I would talk to Claude. It helped me organize my chaotic thoughts, calmed my anxiety'; 'When I realized I was locked out, it triggered a massive panic attack and pushed me straight back into a severe depressive episode.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says that during their worst periods they talked to Claude, which helped organise their thoughts and calm their anxiety, and that realising they were locked out triggered a massive panic attack and pushed them back into a severe depressive episode.","causal_attribution":"Poster's own statement of the effect on their health; no clinical confirmation."},{"id":"c4","status":"documented","evidence":[{"locator":"'we may ban an account for a variety of reasons'; 'Account creation from an unsupported location'; 'fill out the appeal form linked below. Our Safeguards team can further investigate why your account was disabled.'; 'an organization you belong to has been paused because of unusual activity'; 'Our response times are currently longer than normal due to our recent launch and an increase in email volume.'","relation":"supports","source_id":"s2"}],"assertion":"Anthropic's help centre says it may ban an account for reasons including repeated Usage Policy violations, account creation from an unsupported location and Terms of Service violations, that a user who feels wrongly suspended can log in and submit an appeal for the Safeguards team to investigate, that an organisation paused because of unusual activity can request a review, and that response times are longer than normal.","causal_attribution":"General help-centre text; it does not establish why this account was suspended or how the flag was made."}],"effects":[{"label":"paid Claude account put on hold and suspended after what the poster describes as an automated flag on changing log-in locations, with no human warning or review (poster's account)","claim_id":"c1","direction":"negative"},{"label":"loss of a chatbot the poster relied on for emotional support, with a reported panic attack and a return to a severe depressive episode","claim_id":"c3","direction":"negative"},{"label":"payment card blacklisted and support emails unanswered (poster's account)","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/depression/comments/1wtl0pn/help_me_pls/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-09-30: full self-text retrieved through the arctic_shift archive API by post ID; the thread had no comments. The poster handle is not recorded.","independence_group":"reddit-claude-hold-poster"},{"id":"s2","url":"https://support.claude.com/en/articles/8241253-safeguards-warnings-and-appeals","kind":"company_documentation","access":"read","language":"en","translation_note":"Claude Help Center article 'Safeguards warnings and appeals', dated July 9, 2026 on the page, fetched directly on 2026-09-30 (200). Describes policy in general; it does not address this account.","independence_group":"anthropic-help-center"}],"version":1,"ai_roles":["own_use"],"contexts":["health","everyday_life"],"unknowns":["Whether the suspension was triggered by location changes, as the poster believes, and whether the check involved AI or a human.","The day of the suspension (late September 2026, 'a few days' before the 29 September post), the poster's location at the time and their home country.","Whether the poster submitted the in-product appeal and whether the account or subscription was restored.","Which plan the poster was on and what the suspension notice said."],"geography":{"basis":"The poster says their log-in locations shift between the Netherlands, Singapore and transit countries and that the flag followed those shifts; the post does not say where they were when the account was suspended, and no home country is stated. Unknown after review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of a person who relied on a chatbot for emotional support losing that access through an automated account suspension, with the reported health effects described with attribution and without corroboration. Anthropic's help-centre text is cited as documented context only. The poster's clinical history is summarised in their own general terms; no handle is recorded.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"The poster describes an extended period of talking to Claude, Anthropic's chatbot, for cognitive and emotional support, and the loss of that access when the account was suspended. The suspension is attributed by the poster to 'Anthropic's automated fraud system'; whether that system uses AI is not stated by the poster and is not established by Anthropic's help pages, which describe bans and organisation holds without describing the mechanism. The relation recorded is the conversation with Claude; the suspension decision is recorded as an automated provider action without asserting an AI component.","status":"reported"},"person_relations":["communicated_with"]},"name":"First-person forum account: a Claude subscriber with chronic depression who travels between countries on their therapists' advice says an automated fraud check flagged their changing log-in locations, put the paid account on hold and suspended it, cutting off a chatbot they relied on for emotional support and triggering a panic attack and a depressive episode","summary":"In a public post to r/depression on 29 September 2026, a Claude subscriber writes that they live with severe chronic depression and, on their therapists' advice, travel constantly, so their log-in locations shift between the Netherlands, Singapore and transit countries. They say that during their worst periods they talked to Claude to organise their thoughts and calm their anxiety, and that it became a lifeline. 'A few days ago', they write, Anthropic's automated fraud system flagged the location changes as suspicious activity; their paid subscription was put on a permanent hold and the account suspended with no human warning or manual review, their card was blacklisted, and support had not answered their emails. Realising they were locked out 'triggered a massive panic attack' and pushed them back into a severe depressive episode. Anthropic's help centre says it may ban accounts for reasons including account creation from an unsupported location and that an organisation paused for unusual activity can request a review; it does not describe the check the poster reports, and whether that check uses AI is not known. The account is uncorroborated.","incidentDate":"2026-09-01","incidentKind":"single_event","incidentDatePrecision":"month","exposurePattern":"repeated_interactions","reportedDate":"2026-09-29","aiSystem":"Claude (Anthropic's chatbot, used on a paid subscription) and Anthropic's account safeguards, which the poster calls an 'automated fraud system'; the mechanism of the flag is not described by the poster or by Anthropic's help pages","aiProduct":"Claude","aiCompany":"Anthropic","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["psychological_distress","other_material_harm"],"harmOutcomeSummary":"A Claude subscriber with chronic depression reports that an automated fraud flag on their changing log-in locations put their paid account on hold and suspended it, cutting off a chatbot they relied on for emotional support; they say the lockout triggered a panic attack and a return to a severe depressive episode, and that their card was blacklisted and support emails went unanswered (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, whose own account was suspended and who reports the health effects. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"assistant","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/depression/comments/1wtl0pn/help_me_pls/","primarySourceLabel":"r/depression, 29 September 2026: \"Help me pls\" (public first-person post about a Claude account suspension while travelling)","firstPublishedAt":"2026-09-30T04:13:56.702617+00:00","updatedAt":"2026-09-30T04:13:56.702617+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","claude","anthropic","account-suspension","automated-fraud-check","mental-health","emotional-reliance","travel","communicated-with"]},{"id":"2026-den-bosch-grok-racist-videos-teacher","caseFacts":{"claims":[{"id":"c1","status":"corroborated","evidence":[{"locator":"Paragraphs 4-6: 'In het rechtbankdossier zaten negen screenshots... de docente is afgebeeld terwijl zij katoen plukt... slavendrijver die een zweep vasthoudt... #minderwaardig #zwart, en een hashtag met de achternaam van de betreffende docente... het hoofd van een gorilla... Een dag in mijn leven als minderwaardig persoon'.","relation":"supports","source_id":"s1"},{"locator":"'De jongen maakte met GrokAI enkele filmpjes en deelde die in maart via TikTok... in een veld waar zij katoen plukt... met het hoofd van een gorilla'; the school confronted him and he admitted making them.","relation":"supports","source_id":"s2"}],"assertion":"According to NOS and Omroep Brabant, a 13-year-old pupil at a Den Bosch gymnasium made several videos with Grok and shared them in March 2026 via TikTok; the videos depicted his teacher picking cotton under a whip-holding slave driver with the text 'Hoooo.. ik werkte niet snel genoeg', with hashtags '#minderwaardig #zwart' and her surname, and with a gorilla head; one screenshot read 'Een dag in mijn leven als minderwaardig persoon'.","causal_attribution":"The judge held that part of the screenshots definitely came from the AI videos the boy made; the parents dispute that he made all of them (the file includes another pupil's images). Grok's role as the generation tool is admitted by the boy and unchallenged in the inspected reporting."},{"id":"c2","status":"corroborated","evidence":[{"locator":"Judge's direct address quoted near the ruling's end: 'Met de filmpjes heb je niet alleen jouw docente, maar mogelijk ook anderen die de filmpjes hebben gezien en zich erdoor gekwetst voelen, beschadigd en echt pijn gedaan'; school passages: 'gevoelens van onrust en onveiligheid' among teachers.","relation":"supports","source_id":"s1"},{"locator":"'Onderwijspersoneel voelde zich na de ontdekking volgens de school niet meer veilig en ervaarde veel onrust'; parents acknowledge the impact the videos could have had on the teacher.","relation":"supports","source_id":"s2"}],"assertion":"The teacher was harmed: the judge told the boy he had 'not only damaged his teacher, but possibly also others who saw the videos and felt hurt by them, and really hurt them', and school leadership reported that teaching staff felt unsafe and experienced much unrest after the discovery.","causal_attribution":"Harm is attributed to the videos and their circulation, as found in the ruling and the school's account; the Brabants Dagblad headline ('Lerares diep geraakt...') is consistent but its body could not be inspected."},{"id":"c3","status":"corroborated","evidence":[{"locator":"Opening and ruling paragraphs: expulsion, parents' lawsuit, readmission ordered; 'volkomen onaanvaardbaar en zelfs strafbaar'; judge's weight given to age 13.","relation":"supports","source_id":"s1"},{"locator":"Ruling paragraphs: school 'onvoldoende heeft onderbouwd'; readmission 'per direct'; judge calls the videos 'shockerend'; apology offers and the boy's interests weighed.","relation":"supports","source_id":"s2"}],"assertion":"The school suspended and then expelled the boy; on 8 July 2026 the Oost-Brabant preliminary-relief judge ordered immediate readmission because the expulsion was insufficiently substantiated, while calling the videos shocking and the boy's acts 'totally unacceptable and even criminal'.","causal_attribution":"The ruling's procedural finding (insufficient substantiation) and its moral finding (unacceptable, criminal) are both reported in full by two inspected outlets."},{"id":"c4","status":"reported","evidence":[{"locator":"'Ouders niet mee eens' and 'Geen kans op herstel' sections: another pupil's images in the file; presence and role at earlier incidents disputed; contact with the teacher forbidden.","relation":"supports","source_id":"s2"},{"locator":"Parents' account: deletion after a day and a half, not only after confrontation; earlier incidents disputed; no chance to make amends.","relation":"context","source_id":"s1"}],"assertion":"The parents dispute that their son made all the videos in the file and dispute the school's pattern of earlier incidents; they say he deleted the videos himself after a day and a half and was never allowed to apologise to the teacher.","causal_attribution":"The judge found the earlier-incidents pattern contradicted and insufficiently concrete; authorship of the remaining screenshots is unresolved."}],"effects":[{"label":"targeted racist harassment of a teacher through AI-generated videos","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://nos.nl/artikel/2622265-school-moet-jongen-die-racistisch-filmpje-van-docente-maakte-meteen-weer-toelaten","kind":"news_report","access":"read","language":"nl","translation_note":"Read in Dutch on 2026-09-15 (datePublished 2026-07-08T23:01+0200). Quotes in the public record are close paraphrase from the Dutch; model translation, no human reviewer.","independence_group":"nos"},{"id":"s2","url":"https://www.omroepbrabant.nl/nieuws/6016915/jongen-maakt-ai-filmpjes-en-wordt-van-school-gestuurd-rechter-grijpt-in","kind":"regional_news","access":"read","language":"nl","translation_note":"Read in Dutch on 2026-09-15 (datePublished 2026-07-08T13:45Z; bylined Evie Hendriks). Model translation, no human reviewer.","independence_group":"omroep-brabant"},{"id":"s3","url":"https://www.bd.nl/den-bosch/lerares-diep-geraakt-door-racistische-ai-filmpjes-van-leerling-13-school-stuurt-hem-weg-ouders-eisen-gesprek-bij-rechter~a6ff90e2/","kind":"regional_news","access":"unavailable","language":null,"translation_note":"Brabants Dagblad blocked by the DPG Media WAF (403) direct and via reader proxy on 2026-09-15; headline seen verbatim in Google News RSS ('Lerares diep geraakt door racistische AI-filmpjes van leerling (13)'). Body not inspected; language not established.","independence_group":"brabants-dagblad"}],"version":1,"ai_roles":["others_use"],"contexts":["education","work"],"unknowns":["Exact creation and sharing dates within March 2026 are not stated in the inspected reporting.","Which images were made by the other pupil, and whether that pupil was disciplined, is unresolved; the judge noted the school could not explain why the other pupil was not expelled.","No criminal complaint or further disciplinary proceeding is reported; the judge's 'criminal' characterisation is a moral finding in a civil summary procedure.","The teacher's situation after the ruling (return, support measures) is not reported.","The boy's prompts and Grok's generation settings are not reported; only the outputs in the court file are documented."],"geography":{"basis":"Event: a Den Bosch gymnasium and TikTok sharing by its pupil (both outlets). Affected person: the teacher at that school. Court: rechtbank Oost-Brabant preliminary-relief judge, 8 July 2026.","court_countries":["NL"],"event_countries":["NL"],"affected_person_countries":["NL"]},"publication":{"basis":"Published under the 2026-09-15 charter as a harmful-artifact case: a named-role adult was the target of racist AI-generated videos made with Grok and shared in her school community, documented through court-file reporting by two independently inspected Dutch outlets. The perpetrator is a minor and the teacher is unnamed in the sources; neither is named here, and the teacher's surname (present in one hashtag) is not reproduced.","reviewed_on":"2026-09-15"},"ai_involvement":{"basis":"The videos were made with Grok: the boy admitted making them after the school confronted him (Omroep Brabant), and the court file's nine screenshots were held by the judge to come partly from the AI videos he made (NOS). The harm flows from the artifacts and their sharing; what the tool generated is documented through the court file, while the prompting process is not reported.","status":"supported"},"person_relations":["depicted_or_impersonated"]},"name":"Den Bosch: 13-year-old made racist Grok videos of his teacher; the school expelled him and a court ordered his readmission","summary":"In March 2026 a 13-year-old pupil at a Den Bosch gymnasium used xAI's Grok to generate videos depicting a teacher of his in racist ways — picking cotton under a whip-holding slave driver with the text 'Hoooo.. ik werkte niet snel genoeg' and hashtags '#minderwaardig #zwart' plus her surname, and with a gorilla head — and shared them on TikTok. The school suspended and then expelled him. On 8 July 2026 the preliminary-relief judge of the Oost-Brabant district court ordered his immediate readmission because the expulsion was insufficiently substantiated, while telling the boy his acts were 'totally unacceptable and even criminal' and that he had damaged and really hurt his teacher. School leadership reported that teaching staff felt unsafe and experienced much unrest after the videos were discovered.","incidentDate":"2026-03-01","incidentEndDate":"2026-07-08","incidentKind":"bounded_series","incidentDatePrecision":"range","exposurePattern":"unknown","reportedDate":"2026-07-08","aiSystem":"Grok","aiProduct":"Grok","aiCompany":"xAI","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress","reputational_harm"],"harmOutcomeSummary":"According to NOS and Omroep Brabant reporting of the court file and the school's account, the targeted teacher was hurt and damaged by racist AI-generated videos shared at her school, and teaching staff felt unsafe and experienced unrest; the judge described her harm directly in the ruling.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"One documented harmed person: the teacher, whose hurt is described in the ruling itself ('you have damaged your teacher... and really hurt her', per the NOS account) and in the school's account of staff feeling unsafe. The judge's 'possibly also others who saw the videos and felt hurt' is not quantified and is not counted. The boy, a minor and the AI user, is not counted as harmed: the expelled-then-readmitted consequence was reversed and flows from his own act.","victimAgeRange":"adult","jurisdiction":"NL","platformType":"other","outcomeType":"media_coverage","outcomeStatus":"resolved","primarySourceUrl":"https://nos.nl/artikel/2622265-school-moet-jongen-die-racistisch-filmpje-van-docente-maakte-meteen-weer-toelaten","primarySourceLabel":"NOS (8 Jul 2026) — court-file account: nine screenshots, the racist depictions, the ruling and the judge's direct address","firstPublishedAt":"2026-09-15T05:17:46.121073+00:00","updatedAt":"2026-09-30T01:17:35.285635+00:00","scopeVersion":"facts-v3","tags":["education","deepfake","harassment","racism","minor-perpetrator","others-use","grok","netherlands"]}]}