{"meta":{"exportedAt":"2026-09-30T11:23:38.259Z","formatVersion":2,"selection":{"q":"muse","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2025","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":0,"languages":1,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2025-apple-voicemail-transcription-insult-initial-shock","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"Opening paragraphs through recipient reaction; subsequent paragraph confirming BBC listened to the original audio.","relation":"supports","source_id":"s1"}],"assertion":"The recipient reported shock at an offensive AI voicemail transcription of a routine garage call, followed by amusement.","causal_attribution":"Recipient’s account of a brief reaction; no lasting psychological injury claimed."}],"effects":[{"label":"Brief shock at offensive transcription","claim_id":"c1","direction":"negative"},{"label":"Recipient subsequently found the error funny","claim_id":"c1","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.bbc.com/news/articles/c0l1kpz3w32o","kind":"journalism","access":"read","language":"en","translation_note":"","independence_group":"bbc-voicemail-report"}],"version":1,"ai_roles":["own_use"],"contexts":["everyday_life"],"unknowns":["Precise technical cause is unknown; the expert’s possible explanations are not findings."],"geography":{"basis":"Recipient described as from Dunfermline, Scotland. Exact location when reading the text is unstated.","court_countries":[],"event_countries":[],"affected_person_countries":["GB"]},"publication":{"basis":"Concrete, brief adverse reaction and subsequent amusement are both preserved.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"BBC identifies Apple’s AI voice-to-text service and reports checking the original call.","status":"supported"},"person_relations":["communicated_with"]},"name":"Apple voicemail transcription shocks recipient with invented sexual language and an insult","summary":"A Scottish recipient told the BBC that an Apple voicemail transcription inserted sexual language and an insult into a routine garage message. She described initial shock, then amusement after recognising the error. The BBC said it listened to the original conventional business call.","incidentDate":"2025-03-05","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2025-03-07","aiSystem":"Apple voicemail transcription","aiProduct":"Apple voicemail transcription","aiCompany":"Apple","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"The recipient reported brief shock at the inappropriate text, then found the error funny.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"One interviewed recipient. No lasting distress or additional harmed person is established.","victimAgeRange":"unknown","platformType":"assistant","primarySourceUrl":"https://www.bbc.com/news/articles/c0l1kpz3w32o","primarySourceLabel":"BBC News, Grandmother gets X-rated message after Apple AI fail, 7 March 2025","firstPublishedAt":"2026-09-29T10:57:14.774679+00:00","updatedAt":"2026-09-30T01:16:55.675941+00:00","scopeVersion":"facts-v3","tags":["historical-2025"]}]}