{"meta":{"exportedAt":"2026-10-27T07:07:22.568Z","formatVersion":2,"selection":{"q":"missed-conference","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"unknown","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":0,"languages":1,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2025-australian-author-says-chatgpt-told-him-no-visa-was-needed-for-chile-and-he-missed-the-conference-he-was-to-give","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'ChatGPT lui a indiqué, à tort, qu'il n'en avait pas besoin pour un court séjour au Chili.'","relation":"supports","source_id":"s1"},{"locator":"'Pourtant, ChatGPT lui avait assuré qu’il n’en avait pas besoin.'","relation":"supports","source_id":"s2"},{"locator":"'Le chatbot d'OpenAI lui a catégoriquement affirmé, conversation à l'appui, qu'aucun visa n'était nécessaire pour un court séjour.'","relation":"supports","source_id":"s3"}],"assertion":"The author says ChatGPT told him that he did not need a visa for a short stay in Chile.","causal_attribution":"The author's own account in his video and interview, relayed by three outlets; his conversation itself was not inspected."},{"id":"c2","status":"reported","evidence":[{"locator":"'s'est retrouvé bloqué à l'aéroport car il n'avait pas de visa.' ... 'Résultat: Mark Pollard a raté une conférence.'","relation":"supports","source_id":"s1"},{"locator":"'devait s’y rendre à l’occasion d’une conférence, mais s’est finalement retrouvé bloqué à l’aéroport.'","relation":"supports","source_id":"s2"},{"locator":"'Il a manqué la conférence à laquelle il était attendu.'","relation":"supports","source_id":"s3"}],"assertion":"He says that without a visa he was stuck at the airport and missed the conference he was due to give in Chile.","causal_attribution":"The author's account; the outlets attribute the missed conference to the wrong ChatGPT answer as he described it."},{"id":"c3","status":"reported","evidence":[{"locator":"'« Je lui ai fait trop confiance », a reconnu Mark Pollard en légende d’une vidéo dans laquelle on peut voir la réponse de l’outil d’intelligence artificielle.'","relation":"supports","source_id":"s2"},{"locator":"'avec une vidéo qui cumule, depuis le 22 mars'","relation":"supports","source_id":"s3"}],"assertion":"He posted a video on Instagram showing ChatGPT's answer, saying he had trusted it too much; Clubic says it had been online since 22 March 2025.","causal_attribution":"Descriptions of the video by 20 Minutes and Clubic; the video was not inspected."},{"id":"c4","status":"reported","evidence":[{"locator":"'Mais les résultats des moteurs de recherche sont si mauvais aujourd'hui. Il y a les publications sponsorisées' ... 'mais pour les choses très importantes, je n'utiliserai plus ChatGPT!'","relation":"supports","source_id":"s1"}],"assertion":"He told BFM Tech&Co he used ChatGPT because search results were full of sponsored posts and that he would no longer use ChatGPT for very important things.","causal_attribution":"The author's statements to BFM Tech&Co."},{"id":"c5","status":"reported","evidence":[{"locator":"'Testé par Tech&Co en demandant la même chose que Mark Pollard, ChatGPT a une nouvelle fois assuré qu'un Australien n'avait pas besoin d'un visa pour un court séjour au Chili.'","relation":"supports","source_id":"s1"},{"locator":"'le chatbot confirme à nouveau qu'un Australien n'a pas besoin de visa pour un court séjour au Chili. Ce n'est qu'en demandant à ChatGPT'","relation":"supports","source_id":"s3"}],"assertion":"BFM Tech&Co and Clubic each report that, asked the same question afterwards, ChatGPT again said an Australian needed no visa for a short stay in Chile; Clubic says ChatGPT corrected itself when asked for its source.","causal_attribution":"The outlets' own tests, separate from the author's conversation."},{"id":"c6","status":"reported","evidence":[{"locator":"'Si on lui précise que le voyageur est australien, le bot livre cette fois : « Les citoyens australiens doivent obtenir un visa avant de voyager au Chili »'","relation":"supports","source_id":"s2"}],"assertion":"20 Minutes reports that ChatGPT told it Australian citizens must obtain a visa before travelling to Chile when the nationality was stated.","causal_attribution":"20 Minutes' own test; it contrasts with the author's account and with the BFM and Clubic tests."},{"id":"c7","status":"reported","evidence":[{"locator":"'Certaines personnes lui ont même demandé si sa vidéo était fausse.'","relation":"supports","source_id":"s1"}],"assertion":"BFM Tech&Co reports that some people asked whether his video was fake, and that he was surprised by the online reactions.","causal_attribution":"Reported doubts about the video and the author's reply; no source establishes that it was staged."}],"effects":[{"label":"stuck at the airport without a visa and missed the conference he was due to give in Chile, by his own account","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.bfmtv.com/tech/intelligence-artificielle/pour-les-choses-tres-importantes-je-n-utiliserai-plus-chat-gpt-un-australien-bloque-a-l-aeroport-a-cause-d-une-erreur-du-chatbot_AV-202503280188.html","kind":"news_report","access":"read","language":"fr","translation_note":"Read in French by the research agent (an AI) on 2026-10-27 (HTTP 200); quotations were translated by the research agent, and no human translator or reviewer was involved. BFM Tech&Co interviewed the author and reports its own repeat of his question to ChatGPT.","independence_group":"pollard-instagram-video-and-bfm-interview-mar-2025"},{"id":"s2","url":"https://www.20minutes.fr/high-tech/20-mint/4145865-20250328-chatgpt-assure-besoin-visa-reste-bloque-aeroport","kind":"news_report","access":"read","language":"fr","translation_note":"Read in French by the research agent (an AI) on 2026-10-27 (HTTP 200); quotations were translated by the research agent, and no human translator or reviewer was involved. 20 Minutes describes the Instagram video (not itself inspected), relays the BFM interview and reports its own test of ChatGPT.","independence_group":"pollard-instagram-video-and-bfm-interview-mar-2025"},{"id":"s3","url":"https://www.clubic.com/actualite-559104-chatgpt-gache-le-sejour-d-un-voyageur-qui-s-est-retrouve-bloque-a-l-aeroport-sans-visa-la-tuile.html","kind":"news_report","access":"read","language":"fr","translation_note":"Read in French by the research agent (an AI) on 2026-10-27 (HTTP 200); quotations were translated by the research agent, and no human translator or reviewer was involved. Clubic describes the Instagram video and reports its own test of ChatGPT.","independence_group":"pollard-instagram-video-and-bfm-interview-mar-2025"}],"version":1,"ai_roles":["own_use"],"contexts":["everyday_life","work"],"unknowns":["Which airport he was at and in which country.","The exact question he asked and the ChatGPT version used.","Any costs of the missed conference and whether it was rescheduled.","Whether OpenAI responded.","The Instagram video and his X posts were not inspected directly."],"geography":{"basis":"The bodies read say he was stuck at an airport on his way to Chile but do not name the airport or its country; a later compilation names a third country, which no body read here confirms. He is described as Australian, which is nationality, not an event location, and his residence is not stated.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as a core case (communicated_with): the author says ChatGPT told him he needed no visa for Chile, he relied on it and missed the conference he was to give; two outlets reproduced the wrong answer. The account rests on his own video and interview.","reviewed_on":"2026-10-27"},"ai_involvement":{"basis":"The author says ChatGPT answered his question about visa requirements for Australians by saying no visa was needed for a short stay in Chile; 20 Minutes and Clubic say his video shows the answer. He says he relied on that answer and was stuck at the airport without a visa and missed his conference (communicated_with). The conversation is known only from his video and interview; BFM Tech&Co and Clubic reproduced the wrong answer and 20 Minutes did not.","status":"reported"},"person_relations":["communicated_with"]},"name":"Australian strategy author says ChatGPT told him he needed no visa for Chile, so he was stopped at the airport and missed a conference he was to give","summary":"Mark Pollard, an Australian author and educator in marketing strategy, said in an Instagram video in March 2025 that ChatGPT had told him he did not need a visa for a short stay in Chile, where he was due to give a conference. He said he could not travel without the visa, was left stuck at the airport and missed the conference, French outlets BFM Tech&Co, 20 Minutes and Clubic reported on 28 March 2025; he told BFM he had trusted ChatGPT because search results were full of sponsored posts and would no longer use it for very important things. When BFM and Clubic later asked ChatGPT the same question, it again said an Australian needed no visa for a short stay; 20 Minutes got the correct answer when it stated the nationality. The account rests on his own video and interview.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2025-03-28","aiSystem":"ChatGPT (OpenAI), which the author says told him no visa was needed for a short stay in Chile","aiProduct":"ChatGPT (reported)","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"According to his own account, he was stuck at the airport without the visa ChatGPT said he did not need and missed the conference he was due to give in Chile (BFM Tech&Co; 20 Minutes; Clubic).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the author, who asked ChatGPT and missed his conference by his own account. Viewers of the video and the conference organisers are not counted.","victimAgeRange":"adult","platformType":"chatbot","outcomeStatus":"unknown","primarySourceUrl":"https://www.bfmtv.com/tech/intelligence-artificielle/pour-les-choses-tres-importantes-je-n-utiliserai-plus-chat-gpt-un-australien-bloque-a-l-aeroport-a-cause-d-une-erreur-du-chatbot_AV-202503280188.html","primarySourceLabel":"BFM Tech&Co, 28 March 2025: an Australian stuck at the airport because of a ChatGPT error (in French)","firstPublishedAt":"2026-10-27T03:11:58.837961+00:00","updatedAt":"2026-10-27T03:15:30.502851+00:00","scopeVersion":"facts-v3","tags":["chatgpt","travel","visa","wrong-answer","missed-conference"]}]}