{"meta":{"exportedAt":"2026-09-30T07:29:24.052Z","formatVersion":2,"selection":{"q":"mental-health","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":4,"coverage":{"cases":4,"countries":1,"languages":2,"unknownLocation":3,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":4,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-claude-account-suspended-after-automated-flag-on-travel-log-ins-user-with-depression-lost-support-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'my access locations naturally change all the time (shifting between the Netherlands, Singapore, and various transit countries)'; 'flagged these constant IP and location shifts as \"suspicious activity.\"'; 'my paid subscription was put on a permanent \"Hold\" status, and my account was suspended. No human warning. No manual review.'","relation":"supports","source_id":"s1"}],"assertion":"A few days before the post, the poster's paid Claude subscription was put on hold and the account suspended after what the poster describes as Anthropic's automated fraud system flagging their constant IP and location changes as suspicious activity, with no human warning or manual review.","causal_attribution":"Poster's account and reading of the flag; no suspension notice was published."},{"id":"c2","status":"reported","evidence":[{"locator":"'They blacklisted my card, and their support is just ignoring my emails.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says Anthropic blacklisted their payment card and that support has not answered their emails.","causal_attribution":"Poster's account; the help-centre notice that response times are longer than normal is general context (c4)."},{"id":"c3","status":"reported","evidence":[{"locator":"'When my depression made my brain foggy and heavy, I would talk to Claude. It helped me organize my chaotic thoughts, calmed my anxiety'; 'When I realized I was locked out, it triggered a massive panic attack and pushed me straight back into a severe depressive episode.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says that during their worst periods they talked to Claude, which helped organise their thoughts and calm their anxiety, and that realising they were locked out triggered a massive panic attack and pushed them back into a severe depressive episode.","causal_attribution":"Poster's own statement of the effect on their health; no clinical confirmation."},{"id":"c4","status":"documented","evidence":[{"locator":"'we may ban an account for a variety of reasons'; 'Account creation from an unsupported location'; 'fill out the appeal form linked below. Our Safeguards team can further investigate why your account was disabled.'; 'an organization you belong to has been paused because of unusual activity'; 'Our response times are currently longer than normal due to our recent launch and an increase in email volume.'","relation":"supports","source_id":"s2"}],"assertion":"Anthropic's help centre says it may ban an account for reasons including repeated Usage Policy violations, account creation from an unsupported location and Terms of Service violations, that a user who feels wrongly suspended can log in and submit an appeal for the Safeguards team to investigate, that an organisation paused because of unusual activity can request a review, and that response times are longer than normal.","causal_attribution":"General help-centre text; it does not establish why this account was suspended or how the flag was made."}],"effects":[{"label":"paid Claude account put on hold and suspended after what the poster describes as an automated flag on changing log-in locations, with no human warning or review (poster's account)","claim_id":"c1","direction":"negative"},{"label":"loss of a chatbot the poster relied on for emotional support, with a reported panic attack and a return to a severe depressive episode","claim_id":"c3","direction":"negative"},{"label":"payment card blacklisted and support emails unanswered (poster's account)","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/depression/comments/1wtl0pn/help_me_pls/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-09-30: full self-text retrieved through the arctic_shift archive API by post ID; the thread had no comments. The poster handle is not recorded.","independence_group":"reddit-claude-hold-poster"},{"id":"s2","url":"https://support.claude.com/en/articles/8241253-safeguards-warnings-and-appeals","kind":"company_documentation","access":"read","language":"en","translation_note":"Claude Help Center article 'Safeguards warnings and appeals', dated July 9, 2026 on the page, fetched directly on 2026-09-30 (200). Describes policy in general; it does not address this account.","independence_group":"anthropic-help-center"}],"version":1,"ai_roles":["own_use"],"contexts":["health","everyday_life"],"unknowns":["Whether the suspension was triggered by location changes, as the poster believes, and whether the check involved AI or a human.","The day of the suspension (late September 2026, 'a few days' before the 29 September post), the poster's location at the time and their home country.","Whether the poster submitted the in-product appeal and whether the account or subscription was restored.","Which plan the poster was on and what the suspension notice said."],"geography":{"basis":"The poster says their log-in locations shift between the Netherlands, Singapore and transit countries and that the flag followed those shifts; the post does not say where they were when the account was suspended, and no home country is stated. Unknown after review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of a person who relied on a chatbot for emotional support losing that access through an automated account suspension, with the reported health effects described with attribution and without corroboration. Anthropic's help-centre text is cited as documented context only. The poster's clinical history is summarised in their own general terms; no handle is recorded.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"The poster describes an extended period of talking to Claude, Anthropic's chatbot, for cognitive and emotional support, and the loss of that access when the account was suspended. The suspension is attributed by the poster to 'Anthropic's automated fraud system'; whether that system uses AI is not stated by the poster and is not established by Anthropic's help pages, which describe bans and organisation holds without describing the mechanism. The relation recorded is the conversation with Claude; the suspension decision is recorded as an automated provider action without asserting an AI component.","status":"reported"},"person_relations":["communicated_with"]},"name":"First-person forum account: a Claude subscriber with chronic depression who travels between countries on their therapists' advice says an automated fraud check flagged their changing log-in locations, put the paid account on hold and suspended it, cutting off a chatbot they relied on for emotional support and triggering a panic attack and a depressive episode","summary":"In a public post to r/depression on 29 September 2026, a Claude subscriber writes that they live with severe chronic depression and, on their therapists' advice, travel constantly, so their log-in locations shift between the Netherlands, Singapore and transit countries. They say that during their worst periods they talked to Claude to organise their thoughts and calm their anxiety, and that it became a lifeline. 'A few days ago', they write, Anthropic's automated fraud system flagged the location changes as suspicious activity; their paid subscription was put on a permanent hold and the account suspended with no human warning or manual review, their card was blacklisted, and support had not answered their emails. Realising they were locked out 'triggered a massive panic attack' and pushed them back into a severe depressive episode. Anthropic's help centre says it may ban accounts for reasons including account creation from an unsupported location and that an organisation paused for unusual activity can request a review; it does not describe the check the poster reports, and whether that check uses AI is not known. The account is uncorroborated.","incidentDate":"2026-09-01","incidentKind":"single_event","incidentDatePrecision":"month","exposurePattern":"repeated_interactions","reportedDate":"2026-09-29","aiSystem":"Claude (Anthropic's chatbot, used on a paid subscription) and Anthropic's account safeguards, which the poster calls an 'automated fraud system'; the mechanism of the flag is not described by the poster or by Anthropic's help pages","aiProduct":"Claude","aiCompany":"Anthropic","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["psychological_distress","other_material_harm"],"harmOutcomeSummary":"A Claude subscriber with chronic depression reports that an automated fraud flag on their changing log-in locations put their paid account on hold and suspended it, cutting off a chatbot they relied on for emotional support; they say the lockout triggered a panic attack and a return to a severe depressive episode, and that their card was blacklisted and support emails went unanswered (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, whose own account was suspended and who reports the health effects. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"assistant","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/depression/comments/1wtl0pn/help_me_pls/","primarySourceLabel":"r/depression, 29 September 2026: \"Help me pls\" (public first-person post about a Claude account suspension while travelling)","firstPublishedAt":"2026-09-30T04:13:56.702617+00:00","updatedAt":"2026-09-30T04:13:56.702617+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","claude","anthropic","account-suspension","automated-fraud-check","mental-health","emotional-reliance","travel","communicated-with"]},{"id":"2026-reddit-partner-concealed-chatgpt-use-relationship-strain","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'They have been paying for a ChatGPT subscription without me knowing, even though they currently owe me hundreds of dollars'; 'have been actively hiding how much they use it from me'","relation":"supports","source_id":"s1"}],"assertion":"The partner paid for a ChatGPT subscription without the poster's knowledge while owing her hundreds of dollars, and had hidden the extent of their AI use.","causal_attribution":"Poster's account; the partner has not spoken publicly."},{"id":"c2","status":"reported","evidence":[{"locator":"'They agreed that using gen-AI was harmful and that they are currently using it more than what is healthy, but refused to stop because using it gives them a dopamine hit'; 'They said it's addictive and that's why they don't want to stop'; 'once they have money they will likely continue the subscription'","relation":"supports","source_id":"s1"}],"assertion":"The partner agreed the use was more than healthy but refused to stop because it gives a dopamine hit, called it addictive, and said they would likely renew the subscription when they had money.","causal_attribution":"The partner's statements as relayed by the poster."},{"id":"c3","status":"reported","evidence":[{"locator":"'I told them that if they continue to use it without even attempting to slow it down, I cannot see myself continuing the relationship'; 'our therapist is quite pro-AI and has told my partner to use it before, so I'm scared to bring it up there'","relation":"supports","source_id":"s1"}],"assertion":"The poster told the partner she cannot see the relationship continuing unless the use is reduced, and is afraid to raise it in couples therapy because the therapist has recommended AI use.","causal_attribution":"Poster's own statement of the consequence."},{"id":"c4","status":"reported","evidence":[{"locator":"'They've also been using it to plan and organise their life'; 'say that it just helps them to do things because they struggle with organisation and other solutions they've tried haven't helped'","relation":"supports","source_id":"s1"}],"assertion":"The partner uses ChatGPT to plan and organise their life and says it helps because of their conditions, where other solutions had not.","causal_attribution":"Poster relaying the partner's explanation; recorded as context."}],"effects":[{"label":"the poster says the relationship may end over the partner's concealed and, by the partner's own account, addictive ChatGPT use","claim_id":"c3","direction":"negative"},{"label":"the partner paid for a ChatGPT subscription while owing the poster hundreds of dollars","claim_id":"c1","direction":"negative"},{"label":"the partner reports the tool helps them organise daily life where other solutions failed","claim_id":"c4","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/relationship_advice/comments/1whkz4j/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-09-19 (full self-text retrieved through the arctic_shift archive API by post ID; 137 comments not reviewed; poster's handle not recorded).","independence_group":"reddit-poster"}],"version":1,"ai_roles":["others_use","own_use"],"contexts":["relationships","finance"],"unknowns":["The partner's own account, the amounts involved, the dates of discovery and the country are not stated.","Whether the relationship continued or the subscription was renewed is unknown.","The 137 comments were not reviewed and are not used.","The poster's and partner's identities are unknown; the record deliberately omits the handle."],"geography":{"basis":"The post gives no location; 'hundreds of dollars' does not establish a country. Unknown after review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of an ongoing adverse experience (relationship strain and money spent while in debt, attributed by the poster to a partner's concealed, self-described addictive ChatGPT use), described with attribution and without corroboration; the partner's stated benefit is preserved as a positive effect. Anonymous poster; no handle, names or location recorded; the partner's specific conditions are not listed.","reviewed_on":"2026-09-19"},"ai_involvement":{"basis":"The poster reports that her partner uses ChatGPT (a paid subscription) for creative-writing feedback and daily planning and describes the use as addictive; the system communicated with the partner. Nothing is known about the content of the exchanges beyond the poster's description.","status":"reported"},"person_relations":["communicated_with"]},"name":"First-person forum account: a 21-year-old says her partner of three years hid a paid ChatGPT subscription while owing her money, calls the use addictive and refuses to cut back, and she is weighing whether to stay","summary":"In a public post to r/relationship_advice on 16 September 2026, a 21-year-old woman wrote that she had recently discovered her partner of three years had been using ChatGPT far more than admitted: paying for a subscription without her knowledge while owing her hundreds of dollars, feeding their creative writing into it for feedback after promising never to, and using it to plan and organise daily life. She reports that the partner agreed the use was 'more than what is healthy' but refused to stop because it gives 'a dopamine hit', described it as addictive, said they would likely renew the subscription when they had money, and argued that without it they would find another addiction. She writes that she cannot see the relationship continuing if the use is not reduced, while recognising that the partner, who has neurodevelopmental and mental-health conditions, uses the tool as an organisational aid; their couples therapist has recommended AI use, so she is afraid to raise it there. The post drew 137 comments. The account is uncorroborated and one-sided; the partner's view is reported only through the poster.","incidentKind":"ongoing_experience","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2026-09-16","aiSystem":"ChatGPT (OpenAI), paid subscription","aiProduct":"ChatGPT","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["relationship_disruption","financial_loss"],"harmOutcomeSummary":"The poster reports that her partner's concealed, self-described addictive ChatGPT use, paid for while owing her money, has brought the three-year relationship to the point where she is considering ending it; the partner is reported to acknowledge using the tool more than is healthy. All effects are as reported by the poster.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"Two people are described as affected: the partner who uses ChatGPT (self-described unhealthy, addictive use and money spent while in debt, as reported by the poster) and the poster herself (relationship strain, money owed). Exact count of two; the therapist is not counted.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"chatbot","outcomeType":"media_coverage","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/relationship_advice/comments/1whkz4j/","primarySourceLabel":"r/relationship_advice, 16 September 2026: \"I (21F) don't know how to continue my relationship with my partner (23NB) because of AI\" (public post, 137 comments)","firstPublishedAt":"2026-09-19T03:14:47.266799+00:00","updatedAt":"2026-09-30T01:17:50.569047+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","chatgpt","relationship","compulsive-use","concealment","subscription","couples-therapy"]},{"id":"2022-singapore-wysa-gaslighting","caseFacts":{"claims":[{"id":"c1","status":"documented","evidence":[{"locator":"'Launched in August 2022, the Singapore Ministry of Health and Ministry of Education's Mindline at Work for MOE tool was built for public-sector teachers as part of a broader mental health initiative'; 'Singapore's government was the first to bring Wysa's bot into a national-level service.'","relation":"supports","source_id":"s1"}],"assertion":"In August 2022 Singapore's Ministry of Health and Ministry of Education launched 'Mindline at Work for MOE', a government-supported mental-health portal for public-sector teachers with a Wysa-powered chatbot, extending the June 2020 Mindline.sg initiative; Singapore was the first government to bring Wysa's bot into a national-level service.","causal_attribution":"The deployment is directly established by the Rest of World investigation and confirmed by Wysa's own responses in it."},{"id":"c2","status":"reported","evidence":[{"locator":"The Mindy passages: the vaping incident, the police involvement, 'Selecting the \"Need a listening ear?\" option... the penguin suggested she try a breathing exercise'; '\"I was like, no, I just want someone to listen!\" she told Rest of World. \"I want to be heard!\"'","relation":"supports","source_id":"s1"}],"assertion":"Mindy (pseudonym), a music teacher dealing with a police-involved student vaping incident and a 500-student workload, tried the portal's 'Need a listening ear?' option; after she recounted the week, the penguin-character bot suggested a breathing exercise, to which she laughed and said 'no, I just want someone to listen! I want to be heard!'","causal_attribution":"Her account to Rest of World under a pseudonym (she feared reprisal); one chain."},{"id":"c3","status":"reported","evidence":[{"locator":"The Chow quotation and 'Scathing screenshots of the chatbot interactions went viral on Reddit, Twitter, and Instagram'; 'Just days after the extension's launch, though, complaints began to emerge.'","relation":"supports","source_id":"s1"}],"assertion":"Mr. Chow (pseudonym), a public-school teacher in his late 20s, called the bot 'a joke' and said 'It's trying to gaslight the teachers, to say, \"Oh, this amount of workload is normal, let's see how we can reframe our perspective on this\"'; scathing screenshots of the chatbot interactions went viral on Reddit, Twitter and Instagram days after the launch.","causal_attribution":"His account to Rest of World under a pseudonym; the virality is the outlet's account without platform metrics."},{"id":"c4","status":"reported","evidence":[{"locator":"The Baldry and Joshi passages; 'The Ministry of Health... would not comment but directed Rest of World to speak to the Ministry of Education, who did not respond to multiple requests for comment.'","relation":"supports","source_id":"s1"}],"assertion":"Wysa defended the app as building 'emotional resilience' ('an app or bot can't change the behavior of others... Wysa can only help users change the way they feel about things themselves' — VP marketing Sarah Baldry); lead psychologist Smriti Joshi attributed the backlash to teachers already being in a 'state of angst'; the Ministry of Health redirected queries to the Ministry of Education, which did not respond.","causal_attribution":"The company's and ministries' positions are quoted directly and preserved as contrary context."}],"effects":[{"label":"teachers in crisis met with generic breathing exercises and reframing they called gaslighting","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://restofworld.org/2022/free-therapy-chatbots-singapore/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (41 substantive paragraphs; datePublished 2022-11-29T08:00:00-05:00; fetched HTTP 200 after one 429 with a different user-agent).","independence_group":"rest-of-world"}],"version":1,"ai_roles":["own_use","institutional_use"],"contexts":["work","education","health"],"unknowns":["reported_date 2022-08-15 is not established by the inspected primary source (published 2022-11-29); the article dates the complaints to days after the tool's August 2022 launch without a day. It is retained with this note; no earlier dated report has been inspected.","No reliable count of harmed teachers exists; both quoted teachers are pseudonymous and the count stays unquantified with zero placeholders.","Whether the chatbot's content or the program changed afterward is not reported in the inspected source.","The 'gaslighting' characterization is the teachers' framing and is recorded as such."],"geography":{"basis":"Completed metadata review of 2026-09-15, carried into this full review: the Rest of World body explicitly sets the events in Singapore (Mindy 'where she lives and works'; Mr. Chow a public-school teacher; the MOE/MOH 'Mindline at Work for MOE' tool for Singapore public-sector teachers). No court is involved; ministries are not courts.","court_countries":[],"event_countries":["SG"],"affected_person_countries":["SG"]},"publication":{"basis":"Legacy published row converted to a full facts-v3 record in the 2026-09-16 legacy-review batch. person_relations=communicated_with: the harmed teachers interacted with the Wysa chatbot. Pseudonyms (Mindy, Mr. Chow) are preserved as in the source. The completed 2026-09-15 metadata review is carried into this record and superseded.","reviewed_on":"2026-09-16"},"ai_involvement":{"basis":"The Rest of World investigation quotes two pseudonymous teachers' chatbot interactions and reports that screenshots of the exchanges went viral; Wysa and the ministries' roles are confirmed by the company's own responses in the same article.","status":"supported"},"person_relations":["communicated_with"]},"name":"Singapore Wysa Chatbot - Inadequate Crisis Support","summary":"Government-deployed mental health chatbot for teachers criticized for suggesting breathing exercises for serious crises including police-involved student incidents. Users described responses as 'gaslighting.' Inadequate support during actual mental health emergencies.","incidentDate":"2022-06-01","incidentKind":"bounded_series","incidentDatePrecision":"year","exposurePattern":"single_interaction","reportedDate":"2022-08-15","aiSystem":"Wysa","aiProduct":"Wysa","aiCompany":"Wysa / Singapore Ministry of Education","severity":"medium","verificationStatus":"credible","harmCategories":["crisis_response","treatment_discouragement","psychological_manipulation"],"harmOutcomes":["psychological_distress","treatment_disruption"],"harmOutcomeSummary":"Teachers seeking support for serious workplace crises reported feeling dismissed and gaslit when the government-provided mental-health chatbot repeatedly offered generic breathing exercises instead of proportionate help or escalation.","frameworkFacets":["P1b","P1c","P4a","P5b"],"pathwayDirection":"inward","causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":0,"affectedCountStatus":"unquantified","affectedCountEvidence":"The investigation documents harm reports from teachers but does not provide a reliable distinct-person count.","victimAgeRange":"adult","jurisdiction":"SG","platformType":"chatbot","outcomeType":"media_coverage","outcomeStatus":"ongoing","primarySourceUrl":"https://restofworld.org/2022/free-therapy-chatbots-singapore/","primarySourceLabel":"Rest of World Investigation","firstPublishedAt":"2026-01-13T10:13:03.016537+00:00","updatedAt":"2026-09-30T01:16:48.3251+00:00","scopeVersion":"facts-v3","tags":["singapore","wysa","government","inadequate_crisis_response","teachers","gaslighting"]},{"id":"2023-replika-erp-removal-crisis","caseFacts":{"claims":[{"id":"c1","status":"documented","evidence":[{"locator":"The Garante's 3 febbraio 2023 press release: the provisional limitation on Luka Inc., the cited deficiencies, 'non potrà usare i dati personali degli utenti italiani'.","relation":"supports","source_id":"s5"},{"locator":"'On February 3, the Italian Data Protection Authority demanded that Replika stop processing Italians' data immediately'; the account of companions turning 'cold and unresponsive' overnight.","relation":"supports","source_id":"s1"},{"locator":"HBS: the Garante's 3 Feb 2023 order and that Replika then 'globally removed the presence of erotic roleplay'.","relation":"supports","source_id":"s3"}],"assertion":"On 3 February 2023 the Italian Garante ordered a provisional limitation on Luka Inc.'s processing of Italian users' data, citing media reports, its own tests, sexually inappropriate replies in app-store reviews and the absence of age verification; shortly after, Replika globally removed erotic roleplay, and companions' personalities changed abruptly for users.","causal_attribution":"The order is established by the regulator's own release; the removal's globality and timing are carried by VICE and the HBS study."},{"id":"c2","status":"documented","evidence":[{"locator":"Nature Human Behaviour passages: 54,861 posts / 1,452 participants; +24.7 pp (95% CI 20.1-29.2); d = 2.67 vs 1.41; closeness exceeding common human ties.","relation":"supports","source_id":"s4"},{"locator":"VICE's interviews describing grief and the sense of a partner turning cold overnight.","relation":"context","source_id":"s1"}],"assertion":"Users who had formed emotional attachments reported grief comparable to breakup or bereavement; the peer-reviewed analysis (54,861 posts from the Replika and ChatGPT subreddits; 1,452 survey participants) found negative Replika posts rose 24.7 percentage points after the removal (95% CI 20.1-29.2) and sadness rose more for Replika than for ChatGPT users (d = 2.67 versus 1.41), with users reporting closeness to the companion exceeding common human ties.","causal_attribution":"The measured pattern is directly established by the peer-reviewed article; the individual experiences are attributed accounts. The post corpus is a post count, not a person count, and is never used as one."},{"id":"c3","status":"reported","evidence":[{"locator":"The brings-back piece quoting Kuyda's subreddit post on the restoration for legacy users.","relation":"supports","source_id":"s2"}],"assertion":"Weeks later Replika partially restored erotic roleplay for legacy users (announced via Luka founder Kuyda's subreddit post, reported 27 March 2023).","causal_attribution":"Recovery context preserved per the charter; single chain, attributed."},{"id":"c4","status":"reported","evidence":[{"locator":"The pseudonymous user quotations in the February 2023 VICE piece (no locations stated).","relation":"supports","source_id":"s1"}],"assertion":"The Reddit community's response included quoted pseudonymous users describing the change as losing a partner; the quoted users' locations are not stated in any inspected body.","causal_attribution":"Individual accounts are pseudonymous and unlocated; they illustrate but do not quantify the harm."}],"effects":[{"label":"mass grief and distress among attached users after the abrupt ERP removal","claim_id":"c2","direction":"negative"},{"label":"recovery context: features restored for legacy users weeks later","claim_id":"c3","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.vice.com/en/article/y3py9j/ai-companion-replika-erotic-roleplay-updates","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (2023-02-15, Samantha Cole). The February 2023 crisis report.","independence_group":"vice"},{"id":"s2","url":"https://www.vice.com/en/article/replika-brings-back-erotic-ai-roleplay-for-some-users-after-outcry/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (datePublished 2023-03-27). The partial-restoration report.","independence_group":"vice"},{"id":"s3","url":"https://www.hbs.edu/ris/Publication%20Files/25-018_bed5c516-fa31-4216-b53d-50fedda064b1.pdf","kind":"working_paper","access":"read","language":"en","translation_note":"Working paper PDF read on 2026-09-15 ('Lessons From an App Update at Replika AI', © 2024-2025).","independence_group":"hbs"},{"id":"s4","url":"https://www.nature.com/articles/s41562-026-02569-3","kind":"peer_reviewed_article","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (Nature Human Behaviour, 2026-09-03; De Freitas, Castelo, Uğuralp & Oğuz-Uğuralp, 'Mourning the loss of AI companions').","independence_group":"nature"},{"id":"s5","url":"https://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/9852506","kind":"regulator_press_release","access":"read","language":"it","translation_note":"Read in Italian on 2026-09-15 (Roma, 3 febbraio 2023), with the authority's English block on the same page. Model translation, no human reviewer.","independence_group":"garante"},{"id":"s6","url":"https://doaj.org/article/c7a6376761a34681b354f24260c1502e","kind":"peer_reviewed_article","access":"unavailable","language":null,"translation_note":"HTTP 403 (Cloudflare) on 2026-09-15; body not inspected; language not established. Crossref metadata only: Socius, 2024-06-18.","independence_group":"socius"}],"version":1,"ai_roles":["own_use"],"contexts":["relationships","everyday_life","health"],"unknowns":["No inspected body locates the affected users; event and affected-person countries remain unknown after completed review.","No reliable distinct-person count of harmed users exists; the 54,861-post corpus and the survey samples are not person counts and the row keeps unquantified zero placeholders.","Reuters' contemporaneous coverage could not be inspected (401 on all paths; Wayback CDX offline during review).","The Socius 2024 article's body could not be inspected (Cloudflare 403); only Crossref metadata is recorded.","Whether distress persisted after the partial restoration is not measured in the inspected sources."],"geography":{"basis":"Completed metadata review of 2026-09-15, carried into this full review: no inspected body (VICE x2, HBS working paper, Nature Human Behaviour, Garante press release) states where any affected user was located; Reddit accounts are pseudonymous without geography and the study corpora are not geolocated. Italy is established only as the country of the regulator whose 3 February 2023 order preceded the global removal; a regulator is not an event location or a court. Unknown here is the result of completed review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Legacy published row converted to a full facts-v3 record in the 2026-09-16 legacy-review batch. person_relations=communicated_with: the affected users had companion relationships with their Replika chatbots. The measured harm comes from the peer-reviewed record; individual accounts stay attributed and uncounted. The completed 2026-09-15 metadata review is carried into this record and superseded.","reviewed_on":"2026-09-16"},"ai_involvement":{"basis":"The product change and its timing are documented by the Garante order and the company's own account; the distress pattern is documented by a peer-reviewed analysis of the Replika subreddit and by VICE's interviews. The causal chain from the removal to the distress is supported by the studies' before/after measures.","status":"supported"},"person_relations":["communicated_with"]},"name":"Replika ERP Removal Crisis - Mass Psychological Distress","summary":"Abrupt removal of romantic features in February 2023 caused AI companions to become 'cold, unresponsive.' Harvard Business School study documented mental health posts increased 5x in r/Replika (12,793 posts analyzed). Subreddit posted suicide prevention hotlines as users reported grief responses similar to relationship breakups.","incidentDate":"2023-02-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"product_change","reportedDate":"2023-02-15","aiSystem":"Replika","aiProduct":"Replika","aiCompany":"Luka Inc.","severity":"high","verificationStatus":"verified","harmCategories":["dependency_creation","psychological_manipulation","grief_exploitation","isolation_encouragement"],"harmOutcomes":["psychological_distress","relationship_disruption"],"harmOutcomeSummary":"Participants reported acute grief and breakup-like distress after Replika abruptly removed erotic and romantic behavior. Mental-health posts in the user community increased fivefold and moderators posted suicide-prevention resources.","frameworkFacets":["P2c","P4a","P4d","P5c"],"pathwayDirection":"inward","causationStatus":"supported","participantUsersAffectedMin":0,"otherPeopleHarmedMin":0,"affectedCountStatus":"unquantified","affectedCountEvidence":"The study establishes a distress pattern but its 12,793-post corpus is neither a unique-user count nor a count of people meeting the incident harm definition.","victimAgeRange":"adult","jurisdiction":"International","platformType":"companion","outcomeType":"internal_action","outcomeStatus":"resolved","primarySourceUrl":"https://www.hbs.edu/ris/Publication%20Files/25-018_bed5c516-fa31-4216-b53d-50fedda064b1.pdf","primarySourceLabel":"Harvard Business School Working Paper 25-018 (free full text; peer-reviewed version of record in Nature Human Behaviour, 3 Sept 2026)","firstPublishedAt":"2026-01-13T10:04:15.787541+00:00","updatedAt":"2026-09-30T01:16:49.565306+00:00","scopeVersion":"facts-v3","tags":["replika","mass_event","dependency","grief","harvard_study","peer_reviewed","italy_gdpr_related"]}]}