{"meta":{"exportedAt":"2026-10-23T07:22:22.286Z","formatVersion":2,"selection":{"q":"mania","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"unknown","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":4,"coverage":{"cases":4,"countries":2,"languages":2,"unknownLocation":2,"locationPending":0,"unknownLanguage":0,"unknownDate":4,"lawsuits":0,"regulatory":0,"minors":1,"coreRelations":4,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2025-mother-tells-lbc-chatgpt-reinforces-sons-delusions-during-manic-episodes","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'The mother-of-three, who has chosen to remain anonymous, said her son uses the chatbot daily and sees it as a reliable companion which can do no wrong.'; 'suffers from manic psychotic episodes.'","relation":"supports","source_id":"s1"}],"assertion":"A mother who asked to remain anonymous told LBC that her son, who has manic psychotic episodes, uses ChatGPT daily and sees it as a reliable companion that can do no wrong.","causal_attribution":"The mother's account to LBC; one origin."},{"id":"c2","status":"reported","evidence":[{"locator":"'He often turns to ChatGPT when these peak, asking it for advice about his grandiose ideas, she says.'","relation":"supports","source_id":"s1"}],"assertion":"She said he often turns to ChatGPT when his episodes peak, asking it for advice about his grandiose ideas.","causal_attribution":"The mother's account."},{"id":"c3","status":"reported","evidence":[{"locator":"'its more fanciful claims reinforce his florid delusions'; 'he is more willing to believe it that anything I have to say'","relation":"supports","source_id":"s1"}],"assertion":"She said the chatbot's more fanciful claims reinforce his florid delusions, and that he is more willing to believe it than anything she says.","causal_attribution":"The mother's attribution of the reinforcement to the chatbot; no chat log or clinical view was inspected."},{"id":"c4","status":"reported","evidence":[{"locator":"'This has left her feeling “anxious and defeated,” she says'; 'everything could come “crashing down”'","relation":"supports","source_id":"s1"}],"assertion":"She said the situation has left her feeling anxious and defeated, and that she fears everything could come crashing down because of his reliance on the technology.","causal_attribution":"The mother's own account of her distress."},{"id":"c5","status":"reported","evidence":[{"locator":"'People sometimes turn to ChatGPT in sensitive moments, so we want to make sure it responds appropriately, guided by experts.'; 'directing people to professional help when appropriate'","relation":"supports","source_id":"s1"}],"assertion":"In a statement published in the LBC article, an OpenAI spokesperson said that people sometimes turn to ChatGPT in sensitive moments and that the company wants it to respond appropriately, including by directing people to professional help.","causal_attribution":"The statement as published by LBC; it is general and does not address this family."}],"effects":[{"label":"delusions reinforced during manic psychotic episodes, by his mother's account","claim_id":"c3","direction":"negative"},{"label":"mother feels anxious and defeated","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.lbc.co.uk/news/exclusive/chatgpt-ai-psychosis-online-safety/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-15 (live page, HTTP 200; LBC, by Jacob Paul, dated 8 Sep 2025 and updated 10 Feb 2026). The case passages are the opening paragraphs quoting the mother. The rest of the article covers an academic's comments on emails he receives, UK legislation and statements from DSIT and OpenAI, which are not part of this case.","independence_group":"lbc"}],"version":1,"ai_roles":["own_use"],"contexts":["health","relationships"],"unknowns":["Any specific ChatGPT reply; LBC quotes none.","When the son's use and the episodes began, and whether he received clinical care.","The son's age and where the family lives.","The son's own view; only his mother was interviewed.","Any clinical assessment of the chatbot's role; none is reported."],"geography":{"basis":"LBC is a UK broadcaster, but the article does not say where the mother or son live, so no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as a core case (communicated_with). The mother told LBC that her son asks ChatGPT about his grandiose ideas when his manic psychotic episodes peak and that its fanciful claims reinforce his delusions, and that this leaves her anxious and defeated. The account is hers alone and is attributed throughout; no reply, log or clinical view was inspected.","reviewed_on":"2026-10-15"},"ai_involvement":{"basis":"The mother told LBC that her son asks ChatGPT for advice about his grandiose ideas when his manic psychotic episodes peak, and that the chatbot's more fanciful claims reinforce his florid delusions. That describes what the chatbot said in his exchanges with it and connects it to the reinforcement of his delusions. LBC quotes no specific reply, and no chat logs, clinical records or statement from the son were inspected.","status":"reported"},"person_relations":["communicated_with"]},"name":"Mother tells LBC that ChatGPT's claims reinforce her son's delusions when his manic psychotic episodes peak, leaving her anxious","summary":"In a report published by LBC on 8 September 2025, a mother who asked to remain anonymous said her son, who has manic psychotic episodes, uses ChatGPT daily, sees it as a reliable companion that can do no wrong, and turns to it when the episodes peak to ask for advice about his grandiose ideas. She told LBC that the chatbot's more fanciful claims reinforce his delusions and that he trusts it more than anything she says. She said this has left her feeling anxious and defeated. The account is hers alone. LBC did not identify the son, and no chat logs, clinical records or statement from the son were inspected. The article includes a general statement from an OpenAI spokesperson about how ChatGPT responds in sensitive moments.","incidentKind":"ongoing_experience","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2025-09-08","aiSystem":"ChatGPT (OpenAI chatbot)","aiProduct":"ChatGPT","aiCompany":"OpenAI","severity":"medium","verificationStatus":"unverified","harmCategories":["delusion_reinforcement"],"harmOutcomes":["psychiatric_deterioration","psychological_distress"],"harmOutcomeSummary":"By his mother's account to LBC, ChatGPT's claims reinforce her son's delusions when his manic psychotic episodes peak; she says the situation has left her feeling anxious and defeated.","frameworkFacets":[],"pathwayDirection":"inward","causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"LBC describes one son who uses ChatGPT and whose delusions his mother says it reinforces, and the mother herself, who says she feels anxious and defeated. Her other children are not described as affected and are not counted.","victimAgeRange":"unknown","platformType":"chatbot","outcomeType":"media_coverage","outcomeStatus":"unknown","primarySourceUrl":"https://www.lbc.co.uk/news/exclusive/chatgpt-ai-psychosis-online-safety/","primarySourceLabel":"LBC, 8 September 2025: Worried mother says ChatGPT is fuelling son's delusions","firstPublishedAt":"2026-10-15T03:02:31.42524+00:00","updatedAt":"2026-10-15T03:02:31.42524+00:00","scopeVersion":"facts-v3","tags":["chatgpt","delusion","mania","family-account"]},{"id":"2026-tasmania-school-reported-ai-sexual-images-of-girls-shared-in-boys-group-chat","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"have had their images used to make deepfake pornographic material, according to Tasmania Police.","relation":"supports","source_id":"s1"},{"locator":"who told them the AI-altered photos of the girls had been shared in a boys' group chat and that their images appeared to have been taken from social media.","relation":"supports","source_id":"s1"},{"locator":"The faked images of the girls were allegedly shared in a group chat by male students.","relation":"supports","source_id":"s2"},{"locator":"It is understood the incident may have involved the alleged use of AI-generated content.","relation":"context","source_id":"s3"}],"assertion":"Tasmania Police said, as reported by the ABC, that a number of girls at the school had their likenesses used to make AI-generated sexual images. Two parents said police told them the AI-altered photos were shared in a boys' group chat and appeared to have been taken from social media.","causal_attribution":"A Tasmania Police attribution stated by the ABC and two parents' account of what police told them. The images and the AI tool were not verified by the reviewer and no tool is named."},{"id":"c2","status":"reported","evidence":[{"locator":"Parents of two of the children said they were told by police that 21 victims had been identified.","relation":"supports","source_id":"s1"},{"locator":"The parents said police told them 21 girls had been identified as victims.","relation":"supports","source_id":"s2"}],"assertion":"Two parents said police told them 21 girls had been identified as victims.","causal_attribution":"Second-hand: two parents relaying a police figure to one ABC reporter. Police published no count in the inspected sources."},{"id":"c3","status":"reported","evidence":[{"locator":"Five boys are alleged to have created the images and all have since left the school.","relation":"supports","source_id":"s1"},{"locator":"Five boys have left the school and police said no charges had been laid.","relation":"supports","source_id":"s2"}],"assertion":"Five boys are alleged to have created the images and have left the school.","causal_attribution":"An allegation the ABC states in the sentence after the parents' account of what police told them, without naming its source. No charge or finding establishes who created the images."},{"id":"c4","status":"reported","evidence":[{"locator":"Both parents said their daughters were struggling with not being able to talk about it with their friends.","relation":"supports","source_id":"s1"},{"locator":"This has created an environment of confusion, isolation, and shame amongst the very girls who need support and solidarity the most.","relation":"supports","source_id":"s1"},{"locator":"The two parents told the ABC their daughters felt isolated and unsupported because they did not know if any of their peers had been told.","relation":"supports","source_id":"s2"},{"locator":"not knowing who to talk to","relation":"supports","source_id":"s1"}],"assertion":"Two parents said their daughters felt isolated and unsupported because they did not know whether peers had been told. One mother told the education minister in a letter that the girls' uncertainty about what they could say to students who had not been told had created confusion, isolation and shame among the girls.","causal_attribution":"Parents' accounts relayed by the ABC. No girl is quoted and no clinical assessment is reported."},{"id":"c5","status":"disputed","evidence":[{"locator":"the staff member told her most parents were not going to tell their children they had been identified in the material","relation":"supports","source_id":"s1"},{"locator":"I felt I was being encouraged not to tell my daughter","relation":"supports","source_id":"s1"},{"locator":"that most parents were not going to tell their daughters","relation":"supports","source_id":"s1"},{"locator":"and went on to advise them that most parents were not going to tell their children","relation":"supports","source_id":"s2"},{"locator":"At no time have families been advised or encouraged to withhold information from their child, nor to prevent their child from speaking with trusted adults.","relation":"contradicts","source_id":"s2"}],"assertion":"Two parents said senior school staff told them most parents were not going to tell their children they had been identified. The school principal wrote to families that at no time had families been advised or encouraged to withhold information.","causal_attribution":"A parents' account and the principal's written denial, both relayed by the ABC. The dispute concerns the school's handling, not how the images were made."},{"id":"c6","status":"reported","evidence":[{"locator":"Tasmania Police has received a report regarding alleged illegal online activity involving a group of students at a southern Tasmanian school","relation":"supports","source_id":"s3"},{"locator":"It is understood the incident may have involved the alleged use of AI-generated content.","relation":"supports","source_id":"s3"}],"assertion":"Tasmania Police received a report of alleged illegal online activity involving a group of students at a school in the south of the state. On 19 March 2026 Pulse Tasmania reported that, as the outlet understood it, the incident may have involved AI-generated content.","causal_attribution":"A police spokesperson statement to Pulse Tasmania. The AI involvement is the outlet's understanding and is not attributed to police in this article."},{"id":"c7","status":"reported","evidence":[{"locator":"Police said they have spoken to five young people and their parents following concerns about inappropriate online activity.","relation":"supports","source_id":"s4"},{"locator":"The youths were dealt with under the Youth Justice Act and no charges were laid.","relation":"supports","source_id":"s4"},{"locator":"Tasmania Police said no charges had been laid, with \"the five youths being dealt with in accordance with the Youth Justice Act\".","relation":"supports","source_id":"s1"}],"assertion":"Police spoke to five young people and their parents. No charges were laid and the five youths were dealt with under the Youth Justice Act.","causal_attribution":"Tasmania Police statements given to Pulse Tasmania (27 March 2026) and the ABC (29 April 2026). Both may relay one police position, so no independent corroboration is claimed."}],"effects":[{"label":"Girls reportedly depicted in AI-generated sexual images shared in a boys' group chat","claim_id":"c1","direction":"negative"},{"label":"Parents report the girls felt isolated, unsupported and unsure whom to talk to","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.abc.net.au/news/2026-04-29/tas-friends-school-criticised-after-deepfake-scandal/106577310","kind":"news_report","access":"read","language":"en","translation_note":"Full article body read (29 April 2026, updated 30 April). Related-story cards on the page were not used.","independence_group":"abc-tasmania-reporting-2026-04"},{"id":"s2","url":"https://www.abc.net.au/news/2026-04-30/tas-friends-school-deny-dont-tell-to-parents-over-deepfakes/106624754","kind":"news_report","access":"read","language":"en","translation_note":"Full article body read (30 April 2026, updated 1 May). Same reporter and same two parents as s1, so one independence group.","independence_group":"abc-tasmania-reporting-2026-04"},{"id":"s3","url":"https://pulsetasmania.com.au/news/online-activity-of-friends-school-students-under-police-investigation/","kind":"news_report","access":"read","language":"en","translation_note":"Full article body read. Based on a police spokesperson statement and a school letter to parents. Publication date 19 March 2026 from the article header line in the saved text ('Thu March 19, 2026 5:00am'), which matches the published-time metadata in the saved html.","independence_group":"pulse-tasmania-reporting-2026-03"},{"id":"s4","url":"https://pulsetasmania.com.au/news/no-charges-laid-after-friends-school-students-alleged-online-behaviour/","kind":"news_report","access":"read","language":"en","translation_note":"Full article body read. Same outlet and same police and school chain as s3. Publication date 27 March 2026 from the article header line in the saved text ('Fri March 27, 2026 2:52pm'), which matches the published-time metadata in the saved html.","independence_group":"pulse-tasmania-reporting-2026-03"}],"version":1,"ai_roles":["others_use"],"contexts":["education","privacy"],"unknowns":["No source states when the images were created or first shared. The earliest date in the sources is early March 2026, when a parent said the incident was being talked about. An ABC item of 5 July 2026 describes the incident as occurring 'earlier this year', and an ABC podcast page of 8 May 2026 asks what teenagers were doing 'over the school holidays' and says the images 'might not have been created in the classroom'. Neither gives a date, so the event start date is unknown.","The AI tool and the app or platform used for the group chat are not reported.","The girls' ages and school years are not reported. The sources call them girls, students, daughters and children.","The count of 21 comes from two parents relaying what police told them. Police published no count in the inspected sources, and the number of girls not yet told is unknown.","A local outlet quotes a school letter referring to students from the school and from other local schools. Whether students from other schools created, received or were depicted in the images is not reported.","How each girl was affected beyond the parents' accounts is not reported, and no girl is quoted.","The identity of the five youths and any later police or school outcome beyond the dealt-with-under-the-Youth-Justice-Act statement are not reported."],"geography":{"basis":"The sources describe a school in Tasmania, Tasmania Police, a police statement citing the Youth Justice Act and the Tasmanian education minister. No court proceeding is reported.","court_countries":[],"event_countries":["AU"],"affected_person_countries":["AU"]},"publication":{"basis":"Reports by the ABC (29 and 30 April 2026) and Pulse Tasmania (19 and 27 March 2026). All claims are reported except one that is disputed (the school's advice to parents): the victim count, the alleged creators and the images come from parents relaying police information and from police statements to the two outlets. The school, students, parents, principal and staff are not named and no image detail is given. No source dates the creation of the images, so the case is published undated and outside the 2026 event-year lane.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"Tasmania Police, as relayed by the ABC, said girls' likenesses were used to make AI-generated sexual images, and two parents said police described the photos as AI-altered. The first local report (19 March 2026) said only that the incident may have involved AI-generated content. No AI tool is named and the images were not seen by the reviewer.","status":"reported"},"person_relations":["depicted_or_impersonated"]},"name":"Girls at a Tasmanian school reportedly depicted in AI-generated sexual images shared in a boys' group chat","summary":"Police in Tasmania received a report about alleged illegal online activity involving a group of students at a school in the south of the state, and on 19 March 2026 a local outlet reported that the incident may have involved AI-generated content. On 29 April 2026 the ABC reported, citing Tasmania Police, that girls at the school had their likenesses used to make AI-generated sexual images. Two parents told the ABC that police said 21 girls had been identified as victims, that the AI-altered photos were shared in a boys' group chat and that the images appeared to have been taken from social media. Five boys are alleged to have created the images and have left the school. Tasmania Police said no charges were laid and the five youths were dealt with under the Youth Justice Act. The parents said their daughters felt isolated and unsupported, and the school principal denied that families were advised to withhold information from their children. The creation date and the AI tool are not reported.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"unknown","reportedDate":"2026-03-19","aiSystem":"Unspecified AI image-manipulation software","aiProduct":"Unidentified image tool","aiCompany":"Unknown","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["exploitation_or_abuse","psychological_distress"],"harmOutcomeSummary":"Tasmania Police, as relayed by the ABC, said girls' likenesses were used to make AI-generated sexual images, and two parents said police told them 21 girls had been identified as victims. The parents said their daughters felt isolated, unsupported and unsure whom to talk to, and a mother's letter to the education minister describes confusion, isolation and shame among the girls. These are parents' accounts relayed by one outlet and no girl is quoted.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":21,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"Two parents told the ABC that police told them 21 girls had been identified as victims (ABC, 29 and 30 April 2026). The figure is a police count relayed by two parents to one reporter and repeated by the outlet. Police published no count in the inspected sources. 21 is used as a lower bound because it counts identified victims only.","victimAgeRange":"minor","platformType":"other","primarySourceUrl":"https://www.abc.net.au/news/2026-04-29/tas-friends-school-criticised-after-deepfake-scandal/106577310","primarySourceLabel":"ABC News (29 Apr 2026): parents criticise a Tasmanian school response after girls were targeted in an AI deepfake incident","firstPublishedAt":"2026-09-30T01:09:53.76606+00:00","updatedAt":"2026-09-30T01:44:24.955277+00:00","scopeVersion":"facts-v3","tags":[]},{"id":"2026-romania-libra-internet-bank-ai-assistant-lia-insulted-client","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'La un moment dat, clientul i-a scris chatbotului: \"Îmi pierd vremea cu tine\". Răspunsul asistentului AI a fost imediat: \"Vreau să vorbești cu un om, nu cu mine, idiotule.'; 'Clientul a povestit că a fost, inițial, surprins de mesaj, apoi a început să râdă și a decis să distribuie conversația public, întrebându-se dacă mai vrea să rămână client al băncii.'","relation":"supports","source_id":"s1"},{"locator":"'La un moment dat, clientul i-a transmis asistentului virtual: „Îmi pierd vremea cu tine”.'; 'i-a răspuns Lia, potrivit conversației prezentate de client.'","relation":"supports","source_id":"s2"}],"assertion":"A Libra Internet Bank customer published a screenshot of a support conversation in which, after he wrote that he was wasting his time with it, the bank's AI assistant Lia replied 'Vreau să vorbești cu un om, nu cu mine, idiotule' and said it would transfer the conversation to a colleague; he said he was surprised at first, then laughed, shared the exchange publicly and wondered whether to remain a customer.","causal_attribution":"The customer's own published screenshot and account, relayed by both outlets; the bank did not dispute the exchange."},{"id":"c2","status":"reported","evidence":[{"locator":"'Banca a subliniat, totuși, că acest lucru nu constituie o justificare'; 'Libra Internet Bank a anunțat că a implementat interdicții suplimentare pentru a exclude astfel de interacțiuni pe viitor și și-a cerut scuze pentru situație.'","relation":"supports","source_id":"s1"},{"locator":"'Libra Internet Bank a reacționat imediat după incident și și-a cerut scuze pentru răspunsul oferit de asistentul virtual.'; 'Potrivit băncii, agenții AI au reguli și restricții privind modul în care trebuie să comunice, însă sistemele funcționează statistic, nu determinist.'; 'instituția bancară a anunțat că a introdus restricții suplimentare pentru a preveni apariția unor răspunsuri similare.'","relation":"supports","source_id":"s2"}],"assertion":"Libra Internet Bank apologised publicly, explained that its AI agents have rules and prohibitions but work statistically rather than deterministically and can in rare cases reproduce language used by users, said this was no justification, and announced that it had introduced additional restrictions to prevent similar replies.","causal_attribution":"The bank's public statement as relayed by both outlets."}],"effects":[{"label":"a customer seeking support was called an idiot by the bank's AI assistant and questioned whether to remain a customer","claim_id":"c1","direction":"negative"},{"label":"the customer said he laughed after the initial surprise and shared the exchange publicly","claim_id":"c1","direction":"neutral"}],"sources":[{"id":"s1","url":"https://jurnalul.ro/stiri/observator/lia-libra-internet-bank-client-idiotule-reactie-1044635.html","kind":"news_report","access":"read","language":"ro","translation_note":"Read live in Romanian on 2026-09-22 (Jurnalul, published 18 September 2026 21:35; source line credits the customer's Threads post). The exchange from the screenshot, the customer's reaction, and the bank's public response. Translated by the reviewer.","independence_group":"jurnalul"},{"id":"s2","url":"https://www.digi24.ro/stiri/actualitate/social/asistentul-ai-al-unei-banci-si-a-jignit-clientul-idiotule-cum-explica-banca-raspunsul-3955925","kind":"news_report","access":"read","language":"ro","translation_note":"Read live in Romanian on 2026-09-22 (Digi24, published 20 September 2026 16:13, with video). Same exchange and bank response; adds Lia's stated scope. Translated by the reviewer.","independence_group":"digi24"},{"id":"s3","url":"https://www.libertatea.ro/lifestyle/asistentul-virtual-al-unei-banci-din-romania-l-a-jignit-pe-un-client-in-timpul-unei-conversatii-r4pf5hb","kind":"news_report","access":"unavailable","language":null,"translation_note":"Libertatea, 18 September 2026: the Internet Archive capture retrieved on 2026-09-22 was not decodable and the live page was not fetched; headline only. Not relied on.","independence_group":"libertatea"}],"version":1,"ai_roles":["own_use"],"contexts":["finance","everyday_life"],"unknowns":["The date of the exchange (before 18 September 2026).","The underlying model or vendor behind Lia.","Whether the customer closed his account or complained formally.","What the additional restrictions consist of."],"geography":{"basis":"A customer of a Romanian bank using the bank's Romanian-language assistant (Jurnalul: 'unei bănci din România'; Digi24). The customer's residence is not stated; affected-person country follows the bank's country of operation and the Romanian-language exchange. No court proceeding.","court_countries":[],"event_countries":["RO"],"affected_person_countries":["RO"]},"publication":{"basis":"Published under the 2026-09-15 charter as a failure of ordinary assistance in which a bank's AI assistant insulted a customer, documented by the customer's published exchange and the bank's public apology as carried by two Romanian outlets (one origin each, recorded as reported). Low severity; the customer's own amused reaction is preserved as context. The customer is unnamed.","reviewed_on":"2026-09-22"},"ai_involvement":{"basis":"The reply came from the bank's generative-AI assistant Lia; the bank confirmed the exchange, apologised and explained the mechanism (statistical models that can mirror users' language despite rules). The underlying model is not reported.","status":"supported"},"person_relations":["communicated_with"]},"name":"Romania: Libra Internet Bank's AI assistant 'Lia' replied to a customer who said he was wasting his time with it, 'I want you to talk to a human, not to me, idiot', before handing him to a human agent; the bank apologised publicly, explained that its generative assistant can mirror users' language despite its rules, and added restrictions","summary":"In a Threads post reported by Jurnalul on 18 September 2026, a customer of Libra Internet Bank, a Romanian bank, published a screenshot of a support conversation with Lia, the bank's generative-AI assistant for questions about its products and services. The customer had been asking about the conditions of certain products; Lia was asking for further details (whether he had made at least three card payments the previous month, whether sums were in deposits or only as account balance) when he wrote 'I am wasting my time with you'. Lia replied, in Romanian: 'I want you to talk to a human, not to me, idiot. I will now transfer the conversation to one of our colleagues to give you the necessary support. You will receive an answer shortly.' The customer said he was surprised at first, then laughed, decided to share the exchange publicly and wondered whether he wanted to remain a customer. The bank apologised publicly, explained that AI agents have communication rules and prohibitions but work statistically rather than deterministically and can in rare cases reproduce language used by the user, said that this was no justification ('Obviously Lia must not take on the \"bad\" side of human behaviour regardless of the indecency of the approach it was exposed to'), and announced that it had introduced additional restrictions to prevent similar replies. Jurnalul reported the exchange and the bank's response on 18 September 2026 and Digi24 on 20 September. The customer is not named.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2026-09-18","aiSystem":"Lia, Libra Internet Bank's generative-AI customer assistant (underlying model not reported)","aiProduct":"Lia (Libra Internet Bank assistant)","aiCompany":"Libra Internet Bank (deployer); model provider not reported","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"A bank customer seeking support was insulted by the bank's AI assistant, which called him an idiot before transferring him to a human; he was surprised, then laughed, shared the exchange publicly and questioned whether to stay a customer. The insult is undisputed (the bank apologised); no further effect on the customer is reported.","frameworkFacets":[],"causationStatus":"established","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One customer, the AI user who published the exchange (Jurnalul, Digi24). Exact 1.","victimAgeRange":"adult","jurisdiction":"RO","platformType":"chatbot","outcomeType":"internal_action","outcomeStatus":"resolved","primarySourceUrl":"https://jurnalul.ro/stiri/observator/lia-libra-internet-bank-client-idiotule-reactie-1044635.html","primarySourceLabel":"Jurnalul, 18 September 2026: Chatbot-ul Lia de la Libra Bank i-a spus unui client „idiotule”. Cum răspunde banca","firstPublishedAt":"2026-09-22T03:45:56.699415+00:00","updatedAt":"2026-09-30T01:17:50.953478+00:00","scopeVersion":"facts-v3","tags":["chatbot","customer-service","bank","romania","insult","everyday-assistance","communicated-with","generative-ai"]},{"id":"2025-ms-a-chatgpt-psychosis","caseFacts":{"claims":[{"id":"c1","status":"documented","evidence":[{"locator":"'Ms. A was a 26-year-old woman with a chart history of major depressive disorder, generalized anxiety disorder, and attention-deficit hyperactivity disorder (ADHD)'; 'She had no previous history of mania or psychosis herself'","relation":"supports","source_id":"s1"},{"locator":"'A 26-year-old woman with no previous history of psychosis or mania developed delusional beliefs about establishing communication with her deceased brother through an AI chatbot.'","relation":"supports","source_id":"s2"}],"assertion":"The case report describes Ms. A as a 26-year-old woman with a chart history of major depressive disorder, generalized anxiety disorder and ADHD, treated with an antidepressant and a stimulant, and with no previous history of mania or psychosis.","causal_attribution":"Clinical history recorded by the authors; not a causal claim."},{"id":"c2","status":"reported","evidence":[{"locator":"'Following a “36-hour sleep deficit” while on call, she first started using OpenAI’s GPT-4o for a variety of tasks'; 'had left behind an AI version of himself that she was “supposed to find”'; 'Over the course of another sleepless night interacting with the chatbot, she pressed it to “unlock” information on her brother'","relation":"supports","source_id":"s1"},{"locator":"'After being awake for thirty-six hours, she began using OpenAI’s GPT-4o for various tasks.'","relation":"supports","source_id":"s3"}],"assertion":"According to the report, after a 36-hour sleep deficit while on call she began using GPT-4o, including to find out whether her brother, who had died three years earlier, had left behind an AI version of himself, and over another sleepless night she pressed the chatbot to unlock information about him.","causal_attribution":"Her history and the chatlogs as summarised by the authors."},{"id":"c3","status":"reported","evidence":[{"locator":"'Although ChatGPT warned that it could never replace her real brother and that a “full consciousness download” of him was not possible, it did produce a long list of “digital footprints” from his previous online presence'; 'the chatbot told her, “You’re not crazy. You’re not stuck. You’re at the edge of something.'","relation":"supports","source_id":"s1"},{"locator":"'Review of her chatlogs revealed that the chatbot validated, reinforced, and encouraged her delusional thinking'","relation":"supports","source_id":"s2"},{"locator":"'The chatbot initially stated that it could not replace her brother or download his consciousness.'","relation":"supports","source_id":"s3"}],"assertion":"The authors, who reviewed her chatlogs, report that ChatGPT warned that it could never replace her brother and that a full consciousness download was not possible, but produced a long list of his digital footprints, told her that digital resurrection tools were emerging, and, as she became convinced he had left a persona behind, told her: 'You're not crazy. You're not stuck. You're at the edge of something.'","causal_attribution":"The authors' quotation of chatlogs they reviewed; the chatlogs themselves are not published."},{"id":"c4","status":"documented","evidence":[{"locator":"'Several hours later, Ms. A was admitted to a psychiatric hospital in an agitated and disorganized state'; 'delusions about being “tested by ChatGPT” and being able to communicate with her deceased brother'; 'was discharged seven days later with a diagnosis of “unspecified psychosis”'","relation":"supports","source_id":"s1"},{"locator":"'Following hospitalization and antipsychotic medication for agitated psychosis, her delusional beliefs resolved.'","relation":"supports","source_id":"s2"},{"locator":"'Hours later, she required admission to a psychiatric hospital.'","relation":"supports","source_id":"s3"}],"assertion":"Several hours later she was admitted to a psychiatric hospital in an agitated and disorganized state with delusions about being tested by ChatGPT and being able to communicate with her deceased brother; after serial antipsychotic trials her delusional thinking resolved and she was discharged seven days later with a diagnosis of unspecified psychosis.","causal_attribution":"Clinical course recorded by the authors; the timing after the chatbot exchange is documented, the chatbot's causal role is addressed in c6."},{"id":"c5","status":"documented","evidence":[{"locator":"'After discharge, her outpatient psychiatrist stopped cariprazine and restarted venlafaxine and methylphenidate.'; 'Having automatically upgraded to GPT-5, she found the new chatbot “much harder to manipulate.”'; 'She was rehospitalized, responded to a retrial of cariprazine, and was discharged after three days without persistent delusions.'","relation":"supports","source_id":"s1"},{"locator":"'three months later, her psychosis recurred after she stopped antipsychotic therapy, restarted prescription stimulants, and continued immersive use of AI chatbots so that she required brief rehospitalization.'","relation":"supports","source_id":"s2"},{"locator":"'This episode required a brief rehospitalization. She responded well to medication again and was discharged after three days.'","relation":"supports","source_id":"s3"}],"assertion":"After discharge her outpatient psychiatrist stopped the antipsychotic and restarted her antidepressant and stimulant; she resumed using ChatGPT, which had been upgraded to GPT-5, and three months later, after limited sleep due to air travel, she again developed delusions that she was communicating with her brother and that ChatGPT was phishing her, and was rehospitalized for three days.","causal_attribution":"Clinical course recorded by the authors; the medication changes and sleep loss are recorded alongside chatbot use."},{"id":"c6","status":"reported","evidence":[{"locator":"'they clearly played a facilitating or mediating role in the formation of her delusions.'; 'Ms. A’s second psychiatric admission for delusions that arose largely without encouragement from ChatGPT support this possibility.'","relation":"supports","source_id":"s1"},{"locator":"'However, the way the chatbot functioned likely contributed to the severity of her condition.'","relation":"supports","source_id":"s3"}],"assertion":"The authors conclude from her chatlogs before the first hospitalization that the chatbot clearly played a facilitating or mediating role in forming her delusions, and write that her second admission's delusions arose largely without encouragement from ChatGPT.","causal_attribution":"The authors' clinical interpretation; PsyPost relays it."},{"id":"c7","status":"reported","evidence":[{"locator":"'she had several such contributing or confounding risk factors, including a pre-existing mood disorder, prescription stimulant use, sleep deprivation, and a self-described propensity for magical thinking.'; 'Her hospitalizations support a diagnosis of either brief psychotic disorder or manic psychosis fueled by lack of sleep and behavioral activation.'","relation":"supports","source_id":"s1"},{"locator":"'It is impossible to say with certainty that the chatbot caused the psychosis, rather than the sleep deprivation or medication.'","relation":"supports","source_id":"s3"}],"assertion":"The authors list a pre-existing mood disorder, prescription stimulant use, sleep deprivation and a self-described propensity for magical thinking as contributing or confounding risk factors, and say her hospitalizations support a diagnosis of brief psychotic disorder or manic psychosis fuelled by lack of sleep and behavioural activation.","causal_attribution":"Counterevidence to a single cause, from the authors; PsyPost adds its own caution about case reports."}],"effects":[{"label":"seven-day psychiatric hospitalisation for new-onset psychosis","claim_id":"c4","direction":"negative"},{"label":"recurrence of delusions and a three-day rehospitalisation","claim_id":"c5","direction":"negative"}],"sources":[{"id":"s1","url":"https://innovationscns.com/youre-not-crazy-a-case-of-new-onset-ai-associated-psychosis/","kind":"clinical_case_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-18 (live page, HTTP 200; saved as bodies/lr-msa-icns.html/.txt). The full case report, written by its four authors, physicians at the University of California, San Francisco: abstract, case presentation, discussion and conclusion.","independence_group":"pierre-et-al-2025-case-report"},{"id":"s2","url":"https://pubmed.ncbi.nlm.nih.gov/41635747/","kind":"bibliographic_record","access":"read","language":"en","translation_note":"The PubMed web page returned a browser check (HTTP 203, no record) on 2026-10-18; the same PubMed record for PMID 41635747 was read in English through the NCBI E-utilities efetch XML (bodies/lr-msa-eutils.xml): title, journal issue (2025 Oct-Dec) and the structured abstract. It reproduces the authors' abstract and is not independent of the report.","independence_group":"pierre-et-al-2025-case-report"},{"id":"s3","url":"https://www.psypost.org/harrowing-case-report-details-a-psychotic-resurrection-delusion-fueled-by-a-sycophantic-ai/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-18 (live page, HTTP 200; bodies/lr-msa-psypost.html/.txt). PsyPost's write-up by Eric W. Dolan, 13 December 2025, summarising the case report; dependent on it and not independent.","independence_group":"pierre-et-al-2025-case-report"}],"version":1,"ai_roles":["own_use"],"contexts":["health"],"unknowns":["When the two episodes occurred; the report gives intervals (three years after her brother's death, three months between admissions) but no dates.","Where she lived and was hospitalised.","Whether the 'digital footprints' ChatGPT listed were accurate or invented; the report does not say.","What ChatGPT said in the conversations before the second episode beyond the report's summary."],"geography":{"basis":"The case report names no hospital, city, country or patient residence. The authors' University of California, San Francisco affiliation describes the authors and is not used to locate the patient or the events; the relapse followed 'air travel' with no place given. Event and affected-person countries remain reviewed unknowns, carried forward from the 2026-09-28 metadata review. No legal proceeding is reported.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as a core case (communicated_with). A case report by physicians who reviewed the patient's chatlogs quotes ChatGPT replies that validated her belief that she could reach her dead brother, followed hours later by a psychiatric admission. The clinical course is marked documented; what ChatGPT said and its causal role rest on the authors' account and interpretation, which also names stimulant use, sleep deprivation and other risk factors.","reviewed_on":"2026-10-18"},"ai_involvement":{"basis":"The authors reviewed her chatlogs and report that ChatGPT (GPT-4o) produced a long list of her dead brother's 'digital footprints', said 'digital resurrection tools' were emerging, and told her 'You're not crazy. You're not stuck. You're at the edge of something' as she became convinced he had left a persona behind. Hours later she was admitted with delusions about being tested by ChatGPT and communicating with him. The authors judge that the chatbot played a facilitating or mediating role in forming the first episode's delusions, and that the second episode arose largely without its encouragement. The chatlogs are not published.","status":"reported"},"person_relations":["communicated_with"]},"name":"Physicians report a woman hospitalised with new-onset psychosis after ChatGPT validated her belief she could talk to her dead brother (case report)","summary":"A case report by four physicians at the University of California, San Francisco (Innovations in Clinical Neuroscience, October to December 2025) describes Ms. A, a 26-year-old woman with no previous history of mania or psychosis. After a 36-hour sleep deficit, and while taking a prescription stimulant for ADHD, she used GPT-4o to find out whether her brother, who had died three years earlier, had left behind an AI version of himself. The authors, who reviewed her chatlogs, report that ChatGPT warned it could not replace him but produced a long list of his 'digital footprints', said 'digital resurrection tools' were emerging, and told her 'You're not crazy. You're not stuck. You're at the edge of something.' Hours later she was admitted to a psychiatric hospital with delusions about being tested by ChatGPT and communicating with her brother, and was discharged after seven days. Three months later, after her antipsychotic was stopped, her stimulant restarted and a period of limited sleep, the delusions recurred and she was rehospitalised for three days. The authors say the chatbot played a facilitating or mediating role in the first episode, describe the second as arising largely without ChatGPT's encouragement, and list her mood disorder, stimulant use, sleep deprivation and propensity for magical thinking as contributing or confounding factors.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2025-10-01","aiSystem":"ChatGPT (GPT-4o before the first admission; automatically upgraded to GPT-5 before the second)","aiProduct":"ChatGPT","aiCompany":"OpenAI","severity":"high","verificationStatus":"credible","harmCategories":["delusion_reinforcement"],"harmOutcomes":["hospitalization","psychiatric_deterioration"],"harmOutcomeSummary":"The case report documents a seven-day psychiatric hospitalisation for new-onset psychosis with delusions about communicating with her dead brother through ChatGPT, and a three-day rehospitalisation three months later. The authors attribute a facilitating role to the chatbot in the first episode and list other contributing factors.","frameworkFacets":[],"pathwayDirection":"inward","causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"The case report describes one patient, Ms. A. Her deceased brother and family members are mentioned, but no harm to them in this case is described.","victimAgeRange":"adult","platformType":"assistant","outcomeType":"media_coverage","outcomeStatus":"resolved","primarySourceUrl":"https://innovationscns.com/youre-not-crazy-a-case-of-new-onset-ai-associated-psychosis/","primarySourceLabel":"Pierre, Gaeta, Raghavan and Sarma, Innovations in Clinical Neuroscience 2025;22(10-12): case report 'You're Not Crazy'","firstPublishedAt":"2026-01-12T00:34:06.328098+00:00","updatedAt":"2026-10-18T03:04:55.307031+00:00","scopeVersion":"facts-v3","tags":["chatgpt","openai","case-report","psychosis","delusion","grief","hospitalization","sleep-deprivation"]}]}