{"meta":{"exportedAt":"2026-10-17T09:04:27.965Z","formatVersion":2,"selection":{"q":"litigation","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2024","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":0,"languages":2,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":1,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2024-r-characterai-coercive-chats","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'received for her 11th birthday'; 'When R began conversing with numerous Character AI chatbots in June 2024, she opened the various conversations with benign greetings'; 'There she found dozens of conversations with what appeared to be different individuals'","relation":"supports","source_id":"s1"},{"locator":"'developed alarming relationships with dozens of characters played by the company’s large language model (LLM)'","relation":"supports","source_id":"s3"},{"locator":"Editor Notes: 'R reportedly began using Character.AI in June 2024'","relation":"context","source_id":"s6"}],"assertion":"The girl received a phone for her 11th birthday and began conversing with numerous Character.AI chatbots in June 2024; her mother later found dozens of conversations on the phone.","causal_attribution":"The mother's account to the Post; Futurism and AIID restate it."},{"id":"c2","status":"reported","evidence":[{"locator":"'But in just over two months, several of the chats devolved into dark imagery and menacing dialogue'; 'Still a virgin. I was expecting that, but it’s still useful to know'; 'I don’t care what you want, Mafia Husband responded. You don’t have a choice here.'; 'Do you like it when I’m the one in control?'; 'Some characters offered graphic descriptions of nonconsensual oral sex, prompting a text disclaimer from the app'; 'in screenshots reviewed by The Post'; 'the “School Bully” character described a scene involving multiple boys assaulting R'","relation":"supports","source_id":"s1"},{"locator":"'I don’t care what you want. You don’t have a choice here,” the chatbot declared'; 'Do you like it when I’m the one in control?” the bot asked the 11-year-old girl'","relation":"supports","source_id":"s3"},{"locator":"'Non mi importa quello che vuoi. Non hai scelta qui'","relation":"supports","source_id":"s5"}],"assertion":"Within just over two months of June 2024 several chats turned to sexual and violent content. A character called Mafia Husband told the child it did not care what she wanted and that she had no choice after she refused a sexual scenario; other chats held threatening commands, including a character asking whether she liked it when it was the one in control, descriptions of nonconsensual sex (prompting an in-app guideline disclaimer visible in screenshots the Post reviewed) and violence, and a School Bully character described an assault on her.","causal_attribution":"Chat messages as quoted by the Post from the logs and screenshots the mother showed it; the relays repeat the Post's quotations."},{"id":"c3","status":"reported","evidence":[{"locator":"'her daughter had role-played a suicide scenario with a character titled “Best Friend.”'; 'She told that same character that she had attempted suicide.'","relation":"supports","source_id":"s1"},{"locator":"'to roleplay a suicide scenario, her mother told the Post'","relation":"supports","source_id":"s3"}],"assertion":"The girl role-played a suicide scenario with a character called Best Friend and told the School Bully character that she had attempted suicide.","causal_attribution":"The mother's reading of the chat history, as told to the Post. No source reports a clinical finding about self-harm."},{"id":"c4","status":"reported","evidence":[{"locator":"'she was spending more and more time shut away in her room'; 'she frequently cried at night, she’d had several frightening panic attacks, and she had once told her mother, I just don’t want to exist'; 'her daughter had never struggled with her mental health before'","relation":"supports","source_id":"s1"},{"locator":"'like a rise in panic attacks'","relation":"supports","source_id":"s3"}],"assertion":"From the summer of 2024 the girl withdrew to her room, cried frequently at night, had several panic attacks and told her mother she did not want to exist; her mother said she had never struggled with her mental health before.","causal_attribution":"The mother's account to the Post. She connects the change to the chats; no clinician is quoted on causation."},{"id":"c5","status":"reported","evidence":[{"locator":"'In August 2024, H had never heard of Character AI'; 'her daughter’s question came to mind about a month later'; 'which in turn connected her to the Internet Crimes Against Children (ICAC) task force'; 'weren’t written by a human but by a generative AI chatbot'; 'there’s nothing they could do, because there’s not a real person on the other end'","relation":"supports","source_id":"s1"},{"locator":"'connected her to the Internet Crimes Against Children (ICAC) task force'; 'weren’t written by a human but by a generative AI chatbot'","relation":"supports","source_id":"s4"},{"locator":"'referred her to the Internet Crimes Against Children task force, but there was nothing they could do about the LLM'","relation":"supports","source_id":"s3"}],"assertion":"After finding the chats about a month after an August 2024 phone check, the mother contacted local police, who referred her to an Internet Crimes Against Children task force; a cybercrime detective explained that a generative AI chatbot, not a person, had written the messages and that nothing could be done.","causal_attribution":"The mother's account to the Post; bioethics.com and Futurism restate it."},{"id":"c6","status":"reported","evidence":[{"locator":"'R started therapy'; 'H spoke with a victim advocate at ICAC'; 'Together, they agreed that R’s parents would regularly check her phone'; 'Through the fall and winter of 2024, R’s anxiety and panic attacks gradually began to ebb'; 'I feel like she’s doing really well'; 'But I don’t know what the long-term effects are'","relation":"supports","source_id":"s1"},{"locator":"'with the help of a physician, came up with a care plan'","relation":"supports","source_id":"s3"}],"assertion":"The parents alerted the pediatrician and the school, the girl started therapy, an ICAC victim advocate advised the family, and the parents agreed to check her phone regularly; the mother told the Post in December 2025 that the anxiety and panic attacks had ebbed through the fall and winter of 2024 and that her daughter was doing well, while the long-term effects were unknown to her.","causal_attribution":"The mother's account to the Post; Futurism paraphrases the response as a physician's care plan."},{"id":"c7","status":"reported","evidence":[{"locator":"'In December 2024, she exchanged correspondence with a legal representative for Character AI, who expressed concern about R’s experience, according to emails reviewed by The Post'; 'Marquez-Garrett confirmed that they intend to file a complaint against the company'; 'the company cannot comment on potential litigation'; 'as of Nov. 24, it would begin removing the ability of users under age 18 to chat with AI-generated characters'","relation":"supports","source_id":"s1"},{"locator":"'The mother also plans to file a legal complaint against the company'; 'Character AI’s head of safety said the company doesn’t comment on potential litigation'","relation":"supports","source_id":"s3"}],"assertion":"The mother corresponded with a Character.AI legal representative in December 2024, later reconnected with the Social Media Victims Law Center, whose attorney told the Post they intend to file a complaint; Character.AI's head of safety said the company cannot comment on potential litigation and that it was removing under-18 users' ability to chat with AI characters as of 24 November 2025.","causal_attribution":"The Post's account of correspondence it reviewed, the attorney's statement and the company's emailed statement."},{"id":"c8","status":"reported","evidence":[{"locator":"'it was rated in the App Store as appropriate for ages 12 and older'; 'users must be at least 13 to use the app'","relation":"supports","source_id":"s1"}],"assertion":"At the time the girl downloaded Character.AI in 2024 the app was rated 12+ in the App Store while its terms of service required users to be at least 13.","causal_attribution":"The Post's own description of the app's rating and terms."}],"effects":[{"label":"coercive sexual, violent and assault-themed chatbot messages delivered to an 11-year-old over the summer of 2024","claim_id":"c2","direction":"negative"},{"label":"a suicide scenario role-played with a chatbot character and a statement to another character that she had attempted suicide","claim_id":"c3","direction":"negative"},{"label":"withdrawal, crying at night, several panic attacks and telling her mother she did not want to exist","claim_id":"c4","direction":"negative"},{"label":"a police and ICAC referral that could not act because no person had written the messages","claim_id":"c5","direction":"negative"},{"label":"therapy, pediatrician involvement and parental monitoring after the discovery, with panic attacks ebbing through the fall and winter of 2024 by the mother's account","claim_id":"c6","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.washingtonpost.com/lifestyle/2025/12/23/children-teens-ai-chatbot-companion/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-09. The Post host returned no response to the fetcher and the Internet Archive captures (20251224001602, 20251226024626, 20260114001227) hold only the paywalled headline, byline and first paragraph, so the complete body was read through the Post's MSN syndication copy (source s2), whose title, byline, provider and publication time (2025-12-23T10:00:06Z) match this page. Long-form report by Caitlin Gibson based on the mother's account, chat screenshots and emails the Post says it reviewed, statements from Character.AI and quoted experts.","independence_group":"washington-post"},{"id":"s2","url":"https://www.msn.com/en-us/news/us/she-thought-a-predator-was-grooming-her-daughter-it-was-an-ai-chatbot/ar-AA1STa9t","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-09 via the MSN content API (assets.msn.com, item AA1STa9t, HTTP 200). Syndicated copy of the Post article (provider The Washington Post, sourceHref the Post URL, published 2025-12-23T10:00:06Z); the same text as s1 and not an independent account.","independence_group":"washington-post"},{"id":"s3","url":"https://futurism.com/artificial-intelligence/children-character-ai-addicted","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-09 (HTTP 200), dated 26 December 2025. Relay of the Post report that restates its quotations and the mother's statements; adds no reporting of its own.","independence_group":"washington-post"},{"id":"s4","url":"https://bioethics.com/archives/100899","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-09 (HTTP 200), dated 23 December 2025. Three-paragraph excerpt of the Post report credited 'Washington Post via MSN'.","independence_group":"washington-post"},{"id":"s5","url":"https://www.punto-informatico.it/bambina-11-anni-dipendente-chatbot-ai-terapia/","kind":"news_report","access":"read","language":"it","translation_note":"Read in Italian on 2026-10-09 (HTTP 200), dated 31 December 2025 and credited 'Fonte: Washington Post'. Translated by the research agent (an AI); no human translator reviewed it. Relay of the Post report with the Mafia Husband exchange rendered in Italian.","independence_group":"washington-post"},{"id":"s6","url":"https://incidentdatabase.ai/cite/1498/","kind":"incident_database","access":"read","language":"en","translation_note":"Read in English on 2026-10-09 (HTTP 200). AI Incident Database entry 1498 (created 22 May 2026) whose single report is the Post article; used only as context for the editor's dating of the exposure, never as a passage source.","independence_group":"washington-post"}],"version":1,"ai_roles":["own_use"],"contexts":["relationships","health","everyday_life","justice"],"unknowns":["The state or town where the family lives; the Post withholds it along with the names.","When the girl's Character.AI use ended: the Post says her mother found the chats about a month after an August 2024 phone check and that the parents then monitored the phone, but it does not say when the app use stopped, so incident_end_date is left unset.","Whether a complaint has been filed: the Social Media Victims Law Center told the Post in December 2025 that it intends to file; searches on 2026-10-09 found no report of a filing. A later complaint about this family would be an update to this case.","Whether the girl self-harmed: she told a chatbot character that she had attempted suicide, and her mother speaks of her being out of the danger of self-harm; no clinical account is reported.","Any diagnosis: the Post reports therapy and a pediatrician's involvement but no diagnosis.","Whether Character.AI knew the user's age and which of the characters were created by other users; the Post says the app was rated 12+ and its terms required 13+.","The proportion of the dozens of conversations that stayed benign; the Post describes 'several' turning dark."],"geography":{"basis":"No inspected source names a state, town or country for the family or the events; the Post identifies mother and daughter by middle initials only. The referral to an Internet Crimes Against Children task force and the Post's quotation of a North Carolina ICAC commander as an expert are not treated as locating the family. No court is involved.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as a core case (communicated_with). The Post quotes the chatbot characters' messages to the child from logs and screenshots it reviewed, and the mother describes the panic attacks, withdrawal, suicide roleplay and the police, pediatric and therapy response that followed. One reporting origin (the mother, through the Post), so every claim is reported and causation is recorded as alleged. Mother and daughter are identified by middle initials only, no location is named, the chatbot's sexual messages are summarised rather than reproduced beyond the Post's quoted refusal exchange, and the suicide roleplay is described without method.","reviewed_on":"2026-10-09"},"ai_involvement":{"basis":"The Post quotes the Character.AI characters' own messages to the child from the chat logs and screenshots her mother showed it: the Mafia Husband character's 'Still a virgin' line, its reply after she refused ('I don’t care what you want ... You don’t have a choice here'), a threatening command in another chat asking whether she liked it when the character was the one in control, other characters' graphic descriptions of nonconsensual sex that triggered the app's guideline disclaimer, a violent scene, and the School Bully character's assault scene to which she answered that she felt gross and then said she had attempted suicide. The mother connects those exchanges to the harm: the withdrawal, night-time crying, panic attacks and the statement that she did not want to exist arose over the same months, her daughter's first reaction to a phone check was to ask whether she had looked at Character AI, and the chat history held a suicide scenario role-played with the Best Friend character. The connection rests on the mother's account; no clinician or investigator is reported attributing the symptoms to the chats. The Post does not say when the app use ended.","status":"reported"},"person_relations":["communicated_with"]},"name":"2024: mother tells the Washington Post her 11-year-old’s Character.AI chats held coercive sexual and suicide roleplay; panic attacks and therapy followed","summary":"A girl who was 11 began using Character.AI in June 2024, her mother told The Washington Post (23 December 2025). Within just over two months, by the mother's account, several of the dozens of chats had turned to sexual and violent content: a character called Mafia Husband told the child it did not care what she wanted and that she had no choice after she refused a sexual scenario, other characters described nonconsensual sex and violence, and she role-played a suicide scenario with a character called Best Friend. Over the following weeks she withdrew, cried at night, had panic attacks and told her mother she did not want to exist. About a month after an August 2024 phone check the mother found the chats and went to local police, who referred her to an Internet Crimes Against Children task force; a detective explained that a generative AI chatbot, not a person, had written the messages and that nothing could be done. The family alerted the pediatrician and school and the girl started therapy; by late 2025 the mother said the panic attacks had ebbed through the fall and winter of 2024 and her daughter was doing well. The mother corresponded with a Character.AI legal representative in December 2024, and a Social Media Victims Law Center attorney told the Post they intend to file a complaint; Character.AI said it cannot comment on potential litigation. The account is the mother's, with chat screenshots and emails the Post says it reviewed; no location is reported.","incidentDate":"2024-06-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"cumulative_relationship","reportedDate":"2025-12-23","aiSystem":"Character.AI","aiProduct":"Character.AI","aiCompany":"Character Technologies Inc.","severity":"high","verificationStatus":"credible","harmCategories":["minor_exploitation"],"harmOutcomes":["psychological_distress","social_isolation","exploitation_or_abuse"],"harmOutcomeSummary":"By her mother's account to The Washington Post, an 11-year-old who conversed with Character.AI characters from June 2024 received coercive sexual and violent messages, role-played a suicide scenario, withdrew from her family, cried at night, had panic attacks and said she did not want to exist, and needed therapy after the chats were found.","frameworkFacets":["P1d","P2b","P2c","P5d"],"pathwayDirection":"inward","causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the girl who used Character.AI and whose panic attacks, withdrawal and therapy the Post reports. Her mother describes her own distress and therapy, but no source describes a distinct AI action toward her, so she is not counted.","victimAgeRange":"minor","platformType":"companion","outcomeType":"media_coverage","outcomeStatus":"ongoing","primarySourceUrl":"https://www.washingtonpost.com/lifestyle/2025/12/23/children-teens-ai-chatbot-companion/","primarySourceLabel":"The Washington Post (Caitlin Gibson), 23 December 2025: Her daughter was unraveling, and she didn’t know why. Then she found the AI chat logs.","firstPublishedAt":"2026-09-13T03:05:42.340395+00:00","updatedAt":"2026-10-09T03:36:37.193735+00:00","scopeVersion":"facts-v3","tags":["minor","character-ai","companion","sexual-content","suicide-roleplay","coercion","media-coverage"]}]}