{"meta":{"exportedAt":"2026-11-07T02:56:12.294Z","formatVersion":2,"selection":{"q":"insult","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":3,"coverage":{"cases":3,"countries":1,"languages":2,"unknownLocation":2,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":3,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-taopiaopiao-customer-says-ai-support-assistant-swore-back-at-her-over-missing-refund-vouchers","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'她在10月3日中午通过淘票票APP购买两张电影票后，因个人原因申请退票'; '实付金额为55.8元，退票金额为39.8元'","relation":"supports","source_id":"s1"}],"assertion":"The customer told the paper she bought two cinema tickets in the Taopiaopiao app at midday on 3 October 2026 and asked for a refund for personal reasons; her screenshots show 55.8 yuan paid and 39.8 yuan refunded.","causal_attribution":"The customer's account and screenshots as reported by the paper."},{"id":"c2","status":"reported","evidence":[{"locator":"'对方承诺补偿两张10元代金券，但代金券一直未到账'; '发送了带有侮辱性的词汇'","relation":"supports","source_id":"s1"}],"assertion":"According to the report, a human agent promised two 10 yuan vouchers as compensation that did not arrive, and she then sent a message containing an insult in the support chat.","causal_attribution":"The customer's account as reported."},{"id":"c3","status":"reported","evidence":[{"locator":"'随后客服给出了查看代金券的操作指引，在这段回复内容里也夹杂了一句脏话'; '我是淘票票人工智能助理'; '回复最后也标注为'; '由AI智能生成'","relation":"supports","source_id":"s1"}],"assertion":"According to the chat screenshots she provided, the reply gave instructions for checking the vouchers and also contained a curse; the reporter noted the window had greeted her as Taopiaopiao's artificial intelligence assistant and the reply was labelled as generated by AI.","causal_attribution":"The paper's description of the customer's screenshots; the company's chat log was not available to the paper or to this review."},{"id":"c4","status":"reported","evidence":[{"locator":"'然后AI也开始骂我了，我看到人都傻了'; '人工客服闭口不谈这事'","relation":"supports","source_id":"s1"}],"assertion":"The customer said she was stunned when the AI swore at her, and that a human agent she then contacted would not discuss it.","causal_attribution":"The customer's own description of her reaction."},{"id":"c5","status":"reported","evidence":[{"locator":"'记者尝试将淘票票客服回应的那句骂人词语设置为昵称，发现无法操作成功'","relation":"supports","source_id":"s1"}],"assertion":"When the reporter tried to set the same word as a Taopiaopiao nickname, the app refused it as a sensitive word.","causal_attribution":"The reporter's own test, addressing commenters' suggestion that the word was her nickname."},{"id":"c6","status":"reported","evidence":[{"locator":"'由于权限问题，无法查看用户和客服完整聊天记录'; '不清楚AI客服用的是哪个大模型'; '我们会去反馈核查这件事情的，AI不应该会骂人吧'","relation":"supports","source_id":"s1"}],"assertion":"A Taopiaopiao hotline worker told the reporter on 4 October that because of permission issues they could not view the full chat, that they did not know which large model the AI customer service used, and that the matter would be checked.","causal_attribution":"The hotline worker's statement as reported."},{"id":"c7","status":"reported","evidence":[{"locator":"'目前这个事情还在核查处理中'","relation":"supports","source_id":"s2"}],"assertion":"On 5 October Taopiaopiao staff told the paper the matter was still being checked.","causal_attribution":"Company staff statement as reported."},{"id":"c8","status":"reported","evidence":[{"locator":"'目前已对相关服务完成优化，进一步完善了回复规范与风险防控能力'; '也提供了一个客户认可的补偿方案'","relation":"supports","source_id":"s3"}],"assertion":"On 6 October Taopiaopiao staff told the paper the related service had been optimised, with improved reply standards and risk prevention and control, and that the company had offered the customer a compensation plan she accepted.","causal_attribution":"Company statement as reported; it does not say whether the assistant generated the word."}],"effects":[{"label":"Customer received a curse in an AI-labelled support reply and says she was stunned (her account and screenshots, as reported)","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://finance.sina.com.cn/roll/2026-10-04/doc-iniuahce0271956.shtml","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-30; translated by the research agent (an AI). Quoted passages are in the original Chinese; English renderings in the record are the agent's translation.","independence_group":"shenzhen-special-zone-daily-dute"},{"id":"s2","url":"https://www.dutenews.com/n/article/60103595","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-30; translated by the research agent (an AI). Quoted passages are in the original Chinese; English renderings in the record are the agent's translation.","independence_group":"shenzhen-special-zone-daily-dute"},{"id":"s3","url":"https://www.dutenews.com/n/video/60103850","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-30; translated by the research agent (an AI). Quoted passages are in the original Chinese; English renderings in the record are the agent's translation.","independence_group":"shenzhen-special-zone-daily-dute"}],"version":1,"ai_roles":["institutional_use"],"contexts":["everyday_life","finance"],"unknowns":["Whether the assistant's language model generated the word, or whether a template or the customer's own message was echoed into the reply.","The contents of the compensation plan the customer accepted.","Where the customer and the cinema are located.","Which large model the assistant uses."],"geography":{"basis":"The reports name neither the customer's location nor the cinema. The platform and newspaper are Chinese, but a provider or publisher does not locate the event, so no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"A Chinese newspaper reported a customer's account, with chat screenshots it inspected, that the ticket app's AI-labelled support assistant answered her complaint with a curse; the platform said it had optimised the service and compensated her. The AI label on the reply is the operator's own, and the account is attributed to the customer and the paper.","reviewed_on":"2026-10-30"},"ai_involvement":{"basis":"The paper describes the customer's chat screenshots: the support window introduced itself as Taopiaopiao's artificial intelligence assistant, and the reply that contained the curse was labelled at the end as generated by AI. That reply, sent in answer to her question about the vouchers, is the AI output connected to her distress. The company spoke of its AI customer service, said it had optimised the service's reply standards and compensated her, but did not say whether its model generated the word; the full chat log was not available.","status":"reported"},"person_relations":["communicated_with"]},"name":"Taopiaopiao customer says the ticket app's AI support assistant swore back at her over missing refund vouchers; platform later said it had optimised the service","summary":"Shenzhen Special Zone Daily and its Dute news app reported on 4 October 2026 that a customer of Taopiaopiao, Alibaba Pictures' cinema-ticket app, said its AI customer-service assistant swore at her. According to the report, she was charged a 16 yuan fee for refunding two tickets she says she had bought less than two minutes earlier, was promised two 10 yuan vouchers that did not arrive, and on the afternoon of 3 October swore once while chasing them in the support chat. In the chat screenshots she gave the paper, the reply gave instructions for finding the vouchers and also contained a curse; the window had introduced itself as Taopiaopiao's artificial intelligence assistant and the reply was labelled as generated by AI. She said she was stunned and that a human agent would not explain it. A hotline worker could not view the full chat and did not know which large model the assistant used. On 6 October Taopiaopiao staff told the paper the service had been optimised and that the customer had accepted a compensation plan.","incidentDate":"2026-10-03","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-10-04","aiSystem":"Taopiaopiao in-app AI customer-service assistant ('Taopiaopiao artificial intelligence assistant', replies labelled as generated by AI; the hotline worker did not know which large model it uses)","aiProduct":"Taopiaopiao AI assistant","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"The customer says an AI-labelled support reply swore at her during a refund complaint and that she was stunned; the platform later said it had optimised the service and compensated her (one newspaper's reporting of her account and screenshots; the company did not confirm the cause).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the Taopiaopiao customer who reported the reply to the newspaper. Exact 1. No other person is described as receiving such a reply.","victimAgeRange":"unknown","platformType":"chatbot","outcomeStatus":"resolved","primarySourceUrl":"https://finance.sina.com.cn/roll/2026-10-04/doc-iniuahce0271956.shtml","primarySourceLabel":"Sina Finance (from Shenzhen Special Zone Daily/Dute), Taopiaopiao AI customer service reply, 4 October 2026","firstPublishedAt":"2026-10-30T03:09:50.881124+00:00","updatedAt":"2026-10-30T03:09:50.881124+00:00","scopeVersion":"facts-v3","tags":["customer-support-chatbot","insulting-reply","refund-complaint","ticketing-app","company-response"]},{"id":"2026-spain-psoe-weighs-legal-action-after-partido-popular-posts-ai-video-impersonating-its-figures-confessing-alleged-crimes","caseFacts":{"claims":[{"id":"c1","status":"corroborated","evidence":[{"locator":"'El PP lanzó este miércoles en redes sociales un vídeo elaborado por IA imitando al publicado previamente por el PSOE'; 'confesando presuntos delitos y actividades irregulares'","relation":"supports","source_id":"s2"},{"locator":"'un vídeo generado por inteligencia artificial en el que suplantan la identidad y manipulan la imagen y la voz de la mujer del presidente del Gobierno, Begoña Gómez'; 'Todos aparecen confesando presuntos delitos y actividades irregulares.'","relation":"supports","source_id":"s1"},{"locator":"'ha hecho uso de la IA para suplantar la identidad no solo de la mujer del presidente del Gobierno, Begoña Gómez'","relation":"supports","source_id":"s4"}],"assertion":"On 21 October 2026 the PP posted on its official social media accounts an AI-generated video imitating a PSOE campaign video, in which likenesses of current and former PSOE figures and the prime minister's wife appear to confess alleged crimes and irregular conduct.","causal_attribution":"Each outlet describes the published video; that the PP made it with AI is the party's own label and statement (c4)."},{"id":"c2","status":"reported","evidence":[{"locator":"'que incluye una leyenda de “contenido hecho con IA”'","relation":"supports","source_id":"s1"},{"locator":"'se ve decir a una Begoña Gómez creada con inteligencia artificial, para la que han incluso clonado su voz'","relation":"supports","source_id":"s4"}],"assertion":"The post carries a caption saying the content was made with AI, and the voices were imitated.","causal_attribution":"The caption is described by elDiario.es and the cloned voice by Cadena SER; each is one outlet's description of the post."},{"id":"c3","status":"reported","evidence":[{"locator":"'Fuentes de Ferraz trasladan a Europa Press que están estudiando presentar acciones legales y por tanto es una opción que no descartan, aunque todavía no han decidido que vayan a hacerlo'","relation":"supports","source_id":"s2"},{"locator":"'El PSOE está estudiando emprender acciones legales contra el PP por la difusión de un vídeo generado por inteligencia artificial'","relation":"supports","source_id":"s1"}],"assertion":"PSOE sources said the party was studying legal action over the video and did not rule it out, without having decided to proceed.","causal_attribution":"Attributed to PSOE sources speaking to Europa Press; elDiario.es reports the same position without naming its source."},{"id":"c4","status":"reported","evidence":[{"locator":"'Sémper y Muñoz coinciden en que se ve \"claramente\" que los personajes no son reales y que el vídeo es con Inteligencia Artificial'","relation":"supports","source_id":"s3"},{"locator":"'Pero todo el mundo es capaz de interpretar que es una manera de utilizar las herramientas digitales para comunicar la hipocresía en la que vive en PSOE'","relation":"supports","source_id":"s1"}],"assertion":"PP spokespeople defended the video, saying everyone could see it used digital tools and was clearly AI and not real.","causal_attribution":"The PP spokespeople's own statements to reporters; one origin."},{"id":"c5","status":"reported","evidence":[{"locator":"'La secretaria de organización, Rebeca Torró, ha dicho este jueves en los micrófonos de Hoy por Hoy que el PP \"no tiene proyecto\" y, por eso, \"ahora utilizan la tecnología, no tienen otra cosa que el insulto\".'","relation":"supports","source_id":"s4"},{"locator":"'Y ahora, lo vemos utilizando la inteligencia artificial”, ha afirmado este jueves en la Cadena SER.'","relation":"supports","source_id":"s1"}],"assertion":"PSOE's organisation secretary said on Cadena SER that the PP had no project and was using artificial intelligence for insults.","causal_attribution":"One radio interview, relayed by elDiario.es."},{"id":"c6","status":"reported","evidence":[{"locator":"'El vídeo publicado en las cuentas oficiales del PP ha superado el millón de visualizaciones en 'X', suma algo más de 500.000 visitas en 'Instagram' y en 'Tik Tok' supera las 200.000 vistas.'","relation":"supports","source_id":"s2"}],"assertion":"Europa Press reported that the video had passed one million views on X, more than 500,000 on Instagram and more than 200,000 on TikTok.","causal_attribution":"Europa Press figures; views are an audience measure and are not counted as harmed people."},{"id":"c7","status":"reported","evidence":[{"locator":"'La exmilitante socialista Leire Díez ha presentado una querella contra el PP por el vídeo hecho con Inteligencia Artificial (IA)'; 'En un escrito remitido a los juzgados de Plaza de Castilla (Madrid)'; 'por presuntos delitos de calumnias con publicidad, contra la integridad moral y suplantación de identidad digital'","relation":"supports","source_id":"s5"},{"locator":"'La exmilitante socialista Leire Díez ha presentado una querella contra el PP en la Audiencia Nacional por el vídeo elaborado con inteligencia artificial (IA)'; 'atribuye al partido conservador tres delitos (calumnias con publicidad, contra la integridad moral y suplantación de identidad digital)'","relation":"supports","source_id":"s6"}],"assertion":"By 23 October 2026 Leire Díez, who is depicted in the video, had filed a criminal complaint against the PP for alleged defamation with publicity, offences against moral integrity and digital identity impersonation, asking for the video's provisional removal; Europa Press says it was sent to the Plaza de Castilla courts and El País that it was filed at the Audiencia Nacional.","causal_attribution":"Two outlets that saw or quote the filing report it; they differ on the court it went to. The filing's existence is reported, not documented, since the filing itself was not inspected."},{"id":"c8","status":"reported","evidence":[{"locator":"'a través del uso de la inteligencia artificial y haciendo uso de la imagen, datos personales y voz de Leire Díez Castro, se manipula su identidad digital para acusar a esta de una actuación criminal grave'; 'un total de más de 21 millones de visitas'; 'mi representada y sus hijas han tenido que aislarse en su domicilio, habiendo sufrido Leire un ataque de ansiedad'","relation":"supports","source_id":"s6"},{"locator":"'los hechos y afirmaciones contenidos en dicha publicación son absoluta rotundamente falsos'; 'ella y sus hijas \"han tenido que aislarse en su domicilio\", han sufrido \"un ataque de ansiedad\"'","relation":"supports","source_id":"s5"}],"assertion":"Díez's complaint says the video uses artificial intelligence and her image, personal data and voice to accuse her of a serious crime, that its statements are false, that it had more than 21 million views, and that she and her daughters have had to isolate at home and she suffered an anxiety attack for which she is being treated.","causal_attribution":"Allegations in Díez's complaint as relayed by two outlets; the effects are her own account and are untested."},{"id":"c9","status":"reported","evidence":[{"locator":"'más de media docena de juristas consideraron muy difícil que prospere una ofensiva en la vía penal contra el vídeo del PP'; 'en el propio vídeo se alerta de que se ha generado con IA (aunque con letras transparentes y muy pequeñas)'","relation":"supports","source_id":"s6"}],"assertion":"More than half a dozen jurists consulted by El País considered a criminal case against the video very unlikely to prosper, citing the latitude case law gives to political satire and parody and the video's small AI label.","causal_attribution":"El País's survey of unnamed jurists; an expert assessment, not a ruling."},{"id":"c10","status":"reported","evidence":[{"locator":"'ha confirmado este miércoles que su mujer, Begoña Gómez, ha presentado una denuncia contra el vídeo creado por el PP con IA por \"suplantación de imagen\"'; 'La denuncia, a la que ha tenido acceso RTVE, se dirige contra'; 'solicita la declaración testifical del secretario general del PP, Miguel Tellado'","relation":"supports","source_id":"s7"},{"locator":"'Begoña Gómez, su esposa, ha interpuesto una demanda contra el PP por la difusión de un video de 'deepfake' por suplantación de imagen'; 'En dicha demanda, a cuyo texto ha tenido acceso EL PERIÓDICO'; 'en su doble condición de Secretario General del Partido Popular y responsable de la campaña electoral de su partido'","relation":"supports","source_id":"s8"}],"assertion":"By 28 October 2026 Begoña Gómez, who is depicted in the video, had filed a complaint over it for impersonation of her image, directed at the people responsible for the PP's official social-media profiles and anyone in the party who instructed them, and asking that PP secretary general Miguel Tellado testify; the prime minister confirmed the filing in a podcast interview.","causal_attribution":"Two outlets that say they saw the filing, and the prime minister's statement as both relay it, report it. The filing itself was not inspected, so its existence is reported; RTVE calls it a denuncia and El Periódico a demanda and a denuncia, and neither names the court."},{"id":"c11","status":"reported","evidence":[{"locator":"'un vídeo falso, elaborado con inteligencia artificial'; '\"La denunciante nunca ha pronunciado esas palabras, no ha participado en el vídeo y no ha prestado consentimiento alguno para que se utilice su imagen ni su voz\"'; '\"única intención de humillarla\"'","relation":"supports","source_id":"s7"},{"locator":"'nunca ha pronunciado esas palabras, no ha participado en el vídeo y no ha prestado consentimiento alguno para que se utilice su imagen ni su voz'; 'lesionando sus más básicos derechos de la personalidad, referidos a la identidad, propia imagen y honor'","relation":"supports","source_id":"s8"}],"assertion":"Gómez's complaint says the video is false and made with artificial intelligence using her image and a simulation of her voice, that she never said those words, took no part in the video and gave no consent to the use of her image or voice, that its only intention is to humiliate her, and that it harms her rights to identity, image and honour.","causal_attribution":"These are her complaint's allegations as quoted by two outlets with access to it (one underlying document). The video's AI generation is separately supported by the maker's own label and defence (c1, c2, c4)."},{"id":"c12","status":"reported","evidence":[{"locator":"'El PP no ha tardado en responder al anuncio de la demanda. A través de redes sociales, ironizan con que \"si hay juicio será la primera vez que un socialista pisa un juzgado sin miedo a salir esposado\"'","relation":"supports","source_id":"s8"}],"assertion":"The PP responded to the announcement on social media with irony, saying that if there is a trial it will be the first time a socialist enters a court without fear of leaving in handcuffs.","causal_attribution":"The PP's public reply as quoted by El Periódico; it does not address the AI use."}],"effects":[{"label":"PSOE objects that an AI video posted by the PP impersonates its current and former figures confessing alleged crimes","claim_id":"c3","direction":"negative"},{"label":"a depicted former party member reports an anxiety attack and isolation at home with her daughters after the video","claim_id":"c8","direction":"negative"},{"label":"the prime minister's wife, depicted in the video, says in a complaint that it uses her image and a simulated voice without consent to humiliate her","claim_id":"c11","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.eldiario.es/politica/psoe-estudia-demandar-pp-video-hecho-ia-suplantan-identidad-begona-gomez-zapatero-montse-minguez_1_13606707.html","kind":"news_report","access":"read","language":"es","translation_note":"Read in full in Spanish by the research agent (an AI) on 2026-10-23 (HTTP 200); the English assertions are the agent's translation and no human translator reviewed them. Re-read live on 2026-10-24.","independence_group":"eldiario"},{"id":"s2","url":"https://www.europapress.es/nacional/noticia-psoe-estudia-demandar-pp-video-ia-begona-gomez-zapatero-cerdan-admiten-irregularidades-20261022140933.html","kind":"news_report","access":"read","language":"es","translation_note":"Read in full in Spanish by the research agent (an AI) on 2026-10-23 (HTTP 200); the English assertions are the agent's translation and no human translator reviewed them. Re-read live on 2026-10-24.","independence_group":"europapress"},{"id":"s3","url":"https://www.europapress.es/nacional/noticia-pp-defiende-usar-ia-denunciar-hipocresia-sanchez-amenazar-psoe-demandarle-video-20261022150554.html","kind":"news_report","access":"read","language":"es","translation_note":"Read in full in Spanish by the research agent (an AI) on 2026-10-23 (HTTP 200); the English assertions are the agent's translation and no human translator reviewed them. Second Europa Press article of the same day, carrying the PP's response. Re-read live on 2026-10-24.","independence_group":"europapress"},{"id":"s4","url":"https://cadenaser.com/nacional/2026/10/22/el-pp-suplanta-la-identidad-de-begona-gomez-y-otros-rostros-del-psoe-con-ia-para-responder-al-video-de-sanchez-de-los-zurdos-cadena-ser/","kind":"news_report","access":"read","language":"es","translation_note":"Read in full in Spanish by the research agent (an AI) on 2026-10-23 (HTTP 200); the English assertions are the agent's translation and no human translator reviewed them. Re-read live on 2026-10-24.","independence_group":"cadenaser"},{"id":"s5","url":"https://www.europapress.es/nacional/noticia-leire-querella-contra-pp-video-ia-le-atribuye-haber-contratado-matones-quitar-juez-20261023110617.html","kind":"news_report","access":"read","language":"es","translation_note":"Read live in Spanish on 2026-10-24; quotations translated by the research agent (an AI). Europa Press, 23 October 2026; the agency says it had access to the filing.","independence_group":"europapress-leire-complaint"},{"id":"s6","url":"https://elpais.com/espana/2026-10-23/leire-diez-se-querella-contra-el-pp-por-el-video-generado-con-ia-para-atacar-al-psoe.html","kind":"news_report","access":"read","language":"es","translation_note":"Read live in Spanish on 2026-10-24; quotations translated by the research agent (an AI). El País, 23 October 2026; quotes the filing and sources close to Díez, and jurists consulted by the paper.","independence_group":"elpais-leire-complaint"},{"id":"s7","url":"https://www.rtve.es/noticias/20261028/podcast-entrevista-sanchez-begona-gomez/17286582.shtml","kind":"news_report","access":"read","language":"es","translation_note":"Read in full in Spanish by the research agent (an AI) on 2026-10-29 (HTTP 200); the English assertions are the agent's translation and no human translator reviewed them. RTVE says it had access to the complaint.","independence_group":"rtve-gomez-complaint"},{"id":"s8","url":"https://www.elperiodico.com/es/politica/20261028/sanchez-demanda-begona-gomez-pp-video-135830761","kind":"news_report","access":"read","language":"es","translation_note":"Read in Spanish by the research agent (an AI) on 2026-10-29 (HTTP 200); the page ends at a subscription prompt after the political passages, and the English assertions are the agent's translation, not reviewed by a human translator. El Periódico says it had access to the complaint.","independence_group":"elperiodico-gomez-complaint"}],"version":1,"ai_roles":["others_use"],"contexts":["elections","public_life"],"unknowns":["Whether the courts admit Díez's or Gómez's complaint, which courts handle them, whether Gómez's filing is a criminal complaint or a civil claim, and whether interim removal is ordered.","Whether any other depicted person responds personally and whether PSOE files a complaint or court action.","Which AI tool the PP used."],"geography":{"basis":"The video was posted by Spain's Partido Popular during the campaign for Spain's general election and depicts Spanish politicians (all sources); Díez's complaint was filed with a Spanish court (Europa Press; El País). RTVE and El Periódico do not say where Gómez's complaint was filed.","court_countries":["ES"],"event_countries":["ES"],"affected_person_countries":["ES"]},"publication":{"basis":"The maker labelled and defended the video as AI-made, and its AI-generated likenesses and voices show identifiable public figures confessing alleged crimes. Two depicted people have since filed complaints: Leire Díez reports distress and isolation, and Begoña Gómez says the video uses her image and simulated voice without consent to humiliate her. Both remain allegations, and jurists doubt a criminal case will succeed.","reviewed_on":"2026-10-29"},"ai_involvement":{"basis":"The maker, the PP, labelled the video as AI-made content (elDiario.es) and its spokespeople defended using AI to make it (Europa Press). The AI tool generated the likenesses and imitated voices of the six people shown confessing alleged crimes; that depiction is what PSOE objects to and what Leire Díez's complaint describes as using AI with her image and voice to accuse her of a serious crime. No tool is named. Begoña Gómez's complaint likewise says the video was made with artificial intelligence using her image and a simulation of her voice (RTVE; El Periódico).","status":"supported"},"person_relations":["depicted_or_impersonated"]},"name":"Spain: Partido Popular AI video showed PSOE figures and the prime minister's wife confessing alleged crimes; Leire Díez and Begoña Gómez file complaints","summary":"During the campaign for Spain's 29 November general election, the Partido Popular (PP) posted on its official social media accounts on 21 October 2026 a video made with artificial intelligence, labelled as AI content, that parodies a PSOE campaign video. It shows AI-generated likenesses of the prime minister's wife Begoña Gómez, former prime minister José Luis Rodríguez Zapatero, former minister José Luis Ábalos, former PSOE officials Santos Cerdán and Montse Mínguez and former party member Leire Díez, with imitated voices, each appearing to confess alleged crimes or irregular conduct. PSOE sources told Europa Press the party was studying legal action over the video, which elDiario.es and Cadena SER describe as impersonating these people, and PSOE's organisation secretary said the PP had nothing to offer but insults. PP spokespeople defended the video, saying it was clearly recognisable as AI. Europa Press reported more than a million views on X. By 23 October 2026 Leire Díez, one of the people depicted, had filed a criminal complaint (querella) against the PP for alleged defamation with publicity, offences against moral integrity and digital identity impersonation, asking for the video's provisional removal; Europa Press reports it was sent to the Madrid courts at Plaza de Castilla and El País that it was filed at the Audiencia Nacional. The complaint says the video uses artificial intelligence and her image and voice to accuse her of a serious crime, that its statements are false, that it had more than 21 million views, and that she and her daughters have had to isolate at home and she suffered an anxiety attack. Jurists consulted by El País considered a criminal case unlikely to succeed given the latitude for political satire and the video's AI label. On 28 October 2026 the prime minister said in a podcast interview that his wife, Begoña Gómez, had filed a complaint over the video for impersonation of her image; RTVE and El Periódico, which say they had access to the filing, report that it is directed at whoever runs the PP's official social-media profiles and anyone in the party who instructed them, asks that PP secretary general Miguel Tellado testify, and says she never said those words, took no part in the video and did not consent to the use of her image or voice. The PP answered on social media with irony.","incidentDate":"2026-10-21","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"unknown","reportedDate":"2026-10-22","aiSystem":"An unidentified AI tool that the PP used to produce a video with generated likenesses and imitated voices of PSOE figures; the PP labelled the video as AI-made and its spokespeople confirmed AI use; no tool is named","aiProduct":"Unidentified video tool","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["reputational_harm","psychological_distress"],"harmOutcomeSummary":"PSOE says the PP's AI video impersonates its current and former figures and the prime minister's wife, showing them confessing alleged crimes, and is weighing legal action (Europa Press, elDiario.es). Leire Díez, one of those depicted, says in a criminal complaint that the video falsely attributes a crime to her, that she suffered an anxiety attack and is being treated, and that she and her daughters have had to isolate at home amid insults and threats (Europa Press, El País). Begoña Gómez, the prime minister's wife, says in a complaint that the video uses her image and a simulated voice without her consent with the sole intention of humiliating her (RTVE, El Periódico).","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":0,"otherPeopleHarmedMin":2,"affectedCountStatus":"partial","affectedCountEvidence":"Six people are depicted. Two are counted because each has a reported adverse consequence of their own: Leire Díez, whose complaint reports an anxiety attack, isolation at home and insults (Europa Press; El País), and Begoña Gómez, whose complaint objects that the video uses her image and simulated voice without consent to humiliate her (RTVE; El Periódico). Díez's daughters are reported as isolating at home but are not counted separately (plural with no number); no other depicted person's own response is reported. Partial.","victimAgeRange":"adult","jurisdiction":"ES","platformType":"other","outcomeType":"media_coverage","outcomeStatus":"ongoing","primarySourceUrl":"https://www.europapress.es/nacional/noticia-psoe-estudia-demandar-pp-video-ia-begona-gomez-zapatero-cerdan-admiten-irregularidades-20261022140933.html","primarySourceLabel":"Europa Press, 22 October 2026: PSOE studies suing the PP over an AI video in which Begoña Gómez, Zapatero and Cerdán admit irregularities","firstPublishedAt":"2026-10-23T03:09:55.380946+00:00","updatedAt":"2026-10-29T03:10:04.890041+00:00","scopeVersion":"facts-v3","tags":["spain","general-election","political-party","ai-video","voice-cloning","impersonation"]},{"id":"2026-tencent-yuanbao-new-year-greeting-image-replaced-blessing-with-insult-user-says-tencent-apologised","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'当时在AI平台中上传了自己的形象照片，希望元宝App可以结合他从事的法律行业特性设计一张适合的朋友圈拜年图片'; '除夕晚9时许，他前后向AI输入了约五次指令，期间并未使用违禁词或具有诱导性的文字'","relation":"supports","source_id":"s2"},{"locator":"'全程未使用违禁词或诱导性表述，仅因对生成效果不满多次提出修改需求。'","relation":"supports","source_id":"s1"}],"assertion":"The user, a lawyer, uploaded his own photo to Tencent's Yuanbao app on the evening of Chinese New Year's Eve and asked it, over about five instructions, to design a New Year greeting image suited to his profession; he said he used no banned or leading words.","causal_attribution":"The user's own account, given to Huashang Daily and described by Jiemian; one origin."},{"id":"c2","status":"reported","evidence":[{"locator":"'初期生成的图片虽未达预期但内容正常，直至他反馈“你这是设计的什么鬼”后，新生成的海报保留了原有形象照和祥云、金光等元素，祝福语却被替换为辱骂文字，让其在节日期间遭遇意外冒犯。'","relation":"supports","source_id":"s1"},{"locator":"'也就是再次生成的照片中，“新年快乐，仕途顺遂”的祝福标语，变成了'; '体验感很不好，觉得自己被冒犯了，当时我立即在App中的‘意见反馈’一栏中进行了反馈，留下了我个人的联系方式。'; '但截至目前，还没有人进行回应，解释这一情况发生的原因或道歉。'","relation":"supports","source_id":"s2"}],"assertion":"After he objected to a design, the next image kept his photo and the decorative elements but replaced the blessing 'Happy New Year, smooth career' with a vulgar insult; he said he felt offended and reported it through the app's feedback function, with no reply by the time of the Huashang Daily report.","causal_attribution":"The insult is Yuanbao's generated output as the user describes it; the vendor's statement (c3) attributes it to the model."},{"id":"c3","status":"reported","evidence":[{"locator":"'2月24日，腾讯元宝官方账号在其个人社交平台账号下回复称，“非常抱歉给您带来不好的体验。经核实，该情况是由模型在处理多轮对话时输出的异常结果导致。目前，我们已紧急校正了相关问题并优化体验。'","relation":"supports","source_id":"s1"}],"assertion":"On 24 February 2026 the official Yuanbao account apologised for the bad experience and said that, after checking, the result was caused by an abnormal output of the model while handling a multi-turn conversation, which it had urgently corrected.","causal_attribution":"The vendor's own statement as quoted by Jiemian."},{"id":"c4","status":"reported","evidence":[{"locator":"'2月23日下午，记者也将相关情况反馈给元宝App，截至发稿前未收到回复。'","relation":"supports","source_id":"s2"}],"assertion":"Huashang Daily said it put the case to Yuanbao on the afternoon of 23 February and had no reply at publication.","causal_attribution":"The newspaper's own account of its enquiry."}],"effects":[{"label":"a greeting image generated from the user's photo carried a vulgar insult; he said he felt offended","claim_id":"c2","direction":"negative"},{"label":"the vendor apologised and said it had corrected the problem","claim_id":"c3","direction":"neutral"}],"sources":[{"id":"s1","url":"https://www.jiemian.com/article/14035472.html","kind":"news","access":"read","language":"zh","translation_note":"Read in Simplified Chinese on 2026-10-19 (HTTP 200); quoted passages are kept in Chinese and the English sense was rendered by the research agent (an AI), not a human translator. Jiemian, 25 February 2026, with the user's description and the Yuanbao account's reply of 24 February.","independence_group":"jiemian-2026-02-25"},{"id":"s2","url":"https://www.secrss.com/articles/88003","kind":"news","access":"read","language":"zh","translation_note":"Read in Simplified Chinese on 2026-10-19 (HTTP 200); quoted passages are kept in Chinese and the English sense was rendered by the research agent (an AI). Secrss repost, dated 24 February 2026, of a Huashang Daily (Dafeng News) interview with the user.","independence_group":"huashang-daily-2026-02-24"}],"version":1,"ai_roles":["own_use"],"contexts":["everyday_life"],"unknowns":["The images themselves; they are known only from the user's account and the outlets' descriptions.","Whether the user pursued any claim beyond the app feedback.","Where the user was when he used the app."],"geography":{"basis":"Huashang Daily calls the user a Xi'an resident and Jiemian says he is from Xi'an, which places the affected person in China; no source states where he was when he used the app, so no event country is recorded. The vendor's home country and the language of the exchange are not used.","court_countries":[],"event_countries":[],"affected_person_countries":["CN"]},"publication":{"basis":"Published as a concrete adverse experience with a generative assistant: the user says Yuanbao's greeting image made from his photo carried a vulgar insult in place of the blessing, and Tencent's Yuanbao account apologised and attributed it to an abnormal model output after checking.","reviewed_on":"2026-10-19"},"ai_involvement":{"basis":"Yuanbao's own generated image, made from the user's photo at his request, replaced the New Year blessing with a vulgar insult (user's account to Huashang Daily and Jiemian; communicated_with). The official Yuanbao account said a check found the result was an abnormal output of the model in a multi-turn conversation.","status":"supported"},"person_relations":["communicated_with"]},"name":"Yuanbao replaced the New Year blessing on a user's AI-made greeting image with a vulgar insult, the user says; Tencent apologised for an abnormal output","summary":"A lawyer told Huashang Daily that on the evening of Chinese New Year's Eve 2026 he uploaded his photo to Tencent's Yuanbao app and asked it, over about five instructions, to design a New Year greeting image suited to his profession. He said he used no banned or leading words. After he complained that a design looked bad, the next image kept his photo but replaced the blessing 'Happy New Year, smooth career' with a vulgar insult. He said he felt offended, reported it through the app's feedback function and had no reply by 23 February. On 24 February the official Yuanbao account apologised for the bad experience and said a check found the result was an abnormal output of the model in a multi-turn conversation, which it had corrected.","incidentDate":"2026-02-16","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-02-24","aiSystem":"Yuanbao, Tencent's AI assistant app, used by the user to generate a New Year greeting image from his own photo","aiProduct":"Yuanbao","aiCompany":"Tencent","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"The user says the greeting image Yuanbao generated from his photo carried a vulgar insult in place of the New Year blessing and that he felt offended; Tencent's Yuanbao account apologised for the bad experience.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the user who described the exchange to Huashang Daily and Jiemian. No other affected user is reported for this exchange.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"chatbot","outcomeType":"internal_action","outcomeStatus":"unknown","primarySourceUrl":"https://www.jiemian.com/article/14035472.html","primarySourceLabel":"Jiemian, 25 February 2026: Tencent Yuanbao apologises after an AI New Year greeting image showed abusive words","firstPublishedAt":"2026-10-19T03:20:40.896613+00:00","updatedAt":"2026-10-19T03:20:40.896613+00:00","scopeVersion":"facts-v3","tags":["chatbot","image-generation","insulting-output","vendor-apology","china-platform"]}]}