{"meta":{"exportedAt":"2026-10-23T15:15:46.618Z","formatVersion":2,"selection":{"q":"government","system":"","harm":"","context":"","country":"","role":"","relation":"contextual","evidence":"","year":"unknown","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":2,"coverage":{"cases":2,"countries":0,"languages":2,"unknownLocation":2,"locationPending":0,"unknownLanguage":0,"unknownDate":2,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":2,"mixedRelations":1,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-facebook-video-selfie-face-scan-failed-account-lockout-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'My 5-year-old account got hit with a random security check.'; 'The app asked for a video face scan, but it failed completely.'; 'my face and physical definition have changed a lot'; 'The AI simply didn't recognize me.'","relation":"supports","source_id":"s1"}],"assertion":"The poster's five-year-old Facebook account was put through a security check that asked for a video face scan, and the scan failed; the poster attributes this to changes in their appearance and says the AI did not recognise them.","causal_attribution":"Poster's account and attribution; no messages from Facebook were published."},{"id":"c2","status":"reported","evidence":[{"locator":"'Then it asked for ID.'; 'I use a shortened nickname on my profile for basic privacy'; 'the automated system instantly rejected my government ID for a name mismatch'","relation":"supports","source_id":"s1"}],"assertion":"Facebook then asked for ID, and an automated system rejected the poster's government ID because the profile uses a shortened nickname.","causal_attribution":"Poster's account; the post does not say the ID check used AI."},{"id":"c3","status":"reported","evidence":[{"locator":"'It’s pretty gutting.'; 'locked out of years of memories, friends, and active Marketplace listings'; 'a way to bypass the lock screen to download my archive data and photos'; 'hoping someone here has navigated this specific deadlock or found a way to reach a human'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they are locked out of years of memories, friends and active Marketplace listings, describes the loss as gutting, and is seeking a way to reach a human reviewer or download their data.","causal_attribution":"Poster's own statement of the effect."},{"id":"c4","status":"documented","evidence":[{"locator":"'The user will upload a video selfie and we’ll use facial recognition technology to compare the selfie to the profile pictures on the account they’re trying to access.'","relation":"supports","source_id":"s2"}],"assertion":"Meta says that, when people verify their identity with a video selfie to regain access to a compromised account, it uses facial recognition technology to compare the selfie with the profile pictures on the account.","causal_attribution":"General product description by Meta; it does not establish how this check was decided."}],"effects":[{"label":"locked out of a five-year-old account with years of photos, contacts and active Marketplace listings","claim_id":"c3","direction":"negative"},{"label":"distress at the loss ('pretty gutting')","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/facebook/comments/1wsrvdh/lost_my_5year_account_after_military_personal/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-09-29: full self-text retrieved through the arctic_shift archive API by post ID. The poster handle is not recorded.","independence_group":"reddit-facebook-facescan-poster"},{"id":"s2","url":"https://about.fb.com/news/2024/10/testing-combat-scams-restore-compromised-accounts/","kind":"company_blog","access":"read","language":"en","translation_note":"Meta newsroom post first published 21 October 2024 with later updates, fetched 2026-09-29 (200). Describes the feature in general; it does not address this account.","independence_group":"meta-newsroom"}],"version":1,"ai_roles":["institutional_use"],"contexts":["everyday_life","privacy"],"unknowns":["The date of the security check and the poster's location.","Why the security check was triggered and whether a human reviewed the face scan or the ID.","Whether the poster regained access or obtained a data download."],"geography":{"basis":"The post says only 'Where I live' without naming a place; the comments add nothing. Unknown after review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of a Facebook video face-scan security check, which the poster describes as AI, failing to recognise them and, with an ID rejection, locking them out of their account; described with attribution and without corroboration. Meta's own description of video-selfie verification is cited as context only. Personal circumstances the poster gives for their changed appearance are summarised, not reproduced. No handle is recorded.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"The poster says a video face scan in Facebook's security check failed and that 'The AI' did not recognise them. Meta's newsroom documents that video selfies used to recover compromised accounts are compared with profile pictures using facial recognition, without saying whether a human reviews the result or covering routine security checks; the ID rejection is attributed by the poster to an 'automated system' and is not established as AI.","status":"reported"},"person_relations":["made_decision_about"]},"name":"First-person forum account: a Facebook user says a video face-scan security check failed to recognise them after their appearance changed, an automated ID check then rejected their government ID over a nickname, and they were locked out of a five-year-old account","summary":"In a public post to r/facebook on 28 September 2026, a user writes that their five-year-old Facebook account was hit with a security check that asked for a video face scan, which 'failed completely'. They say their face had changed a lot through recent life circumstances and 'The AI simply didn't recognize me.' Facebook then asked for ID, and 'the automated system instantly rejected' their government ID because their profile uses a shortened nickname. The poster says they are locked out of years of memories, friends and active Marketplace listings and are looking for a way to reach a human or download their data. Meta has said that video selfies used to regain access to compromised accounts are compared with the account's profile pictures using facial recognition; whether this check worked that way is not known. The account is uncorroborated.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2026-09-28","aiSystem":"Facebook's video face-scan security check (Meta describes video-selfie verification for account recovery as using facial recognition technology); the specific system is not named in the post","aiProduct":"Facebook video face-scan check","aiCompany":"Meta","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm","psychological_distress"],"harmOutcomeSummary":"The poster reports that a Facebook video face-scan check failed to recognise them and an automated ID check rejected their ID over a nickname, locking them out of a five-year-old account with years of photos, contacts and active Marketplace listings, which they describe as 'pretty gutting' (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, locked out of their own account. Commenters describing their own lockouts are not counted. Exact 1.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"other","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/facebook/comments/1wsrvdh/lost_my_5year_account_after_military_personal/","primarySourceLabel":"r/facebook, 28 September 2026: public first-person post about a failed AI face scan and an ID rejected over a nickname (title shortened)","firstPublishedAt":"2026-09-29T03:21:50.784414+00:00","updatedAt":"2026-09-30T01:17:37.118566+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","facebook","meta","facial-recognition","video-selfie","account-lockout","identity-verification","made-decision-about"]},{"id":"2026-norway-barnevakten-chatgpt-teen-mode-applied-to-adult","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'En av Barnevaktens medarbeidere fikk plutselig beskjed fra Chatgpt om at kontoen nå var i tenåringsmodus.'; 'Systemet skrur det på hvis oppførselen til brukeren indikerer at alderen er under 18 år.'; 'Denne gangen var det altså en voksen person som opplevde at tenåringsmodus ble slått på uten å ha bedt om det.'","relation":"supports","source_id":"s1"}],"assertion":"One of Barnevakten's staff members, an adult, was suddenly told by ChatGPT that their account was now in teen mode, which the system switches on when a user's behaviour indicates an age under 18 and which reduces sensitive content; the switch happened without a request because age is estimated afterwards from conversation topics and times of use.","causal_attribution":"Organisation's own account of a colleague's experience; the age-estimation mechanism is the organisation's description of the provider's pages."},{"id":"c2","status":"reported","evidence":[{"locator":"'Hvis voksne opplever å havne i tenåringsmodus som de ikke ønsker, kan de gå gjennom en alderskontroll for å bevise at de er over 18 år.'; 'Chatgpt benytter selskapet Persona til å bekrefte alderen din.'; 'Opp til tre år nevnes som en mulighet.'","relation":"supports","source_id":"s1"}],"assertion":"The described way out of teen mode is an age check run by Persona that, depending on the country, asks for a real-time selfie and a government-issued ID; Barnevakten considers the process's privacy protections unclear, noting Persona's terms mention retention of up to three years.","causal_attribution":"Organisation's account and assessment; Persona's terms were not inspected."}],"effects":[{"label":"an adult's ChatGPT account was switched into teen mode by an automated age estimate, restricting content, with an identity check through a third-party verifier as the described way out","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.barnevakten.no/chatgpt-skrudde-pa-tenaringsfilter-for-en-voksen-person/","kind":"other","access":"read","language":"nb-NO","translation_note":"Read live on 2026-09-24 (Barnevakten, published 23 September 2026, categories Alderskontroll, KI, Sosial på nett; html lang=nb-NO). Norwegian; passages quoted in the original and paraphrased in English by the reviewer.","independence_group":"barnevakten"}],"version":1,"ai_roles":["own_use"],"contexts":["everyday_life","privacy"],"unknowns":["Whether the staff member completed the identity check or remained in teen mode, and for how long.","What the account holder had discussed that triggered the estimate.","Whether the switch caused any concrete loss beyond the content restriction.","Where the staff member lives or was when the account was switched (not stated; the organisation's country is not used).","When the account was switched into teen mode; the article of 23 September 2026 gives no date."],"geography":{"basis":"Unknown after review. The account is published by Barnevakten, a Norwegian organisation, about one of its own staff members, but the article states neither where the staff member lives nor where they were when the account was switched. The organisation's country is not used as the event or residence location. No proceeding.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter as a low-severity everyday-assistance case in which an AI product made a decision about a person: an automated age estimate placed an adult in a restricted mode and the route out required an identity check. Single organisational source (the publisher's own account of its staff member), claims recorded as reported; the staff member is not named.","reviewed_on":"2026-09-24"},"ai_involvement":{"basis":"The account reports ChatGPT's own message that the account was now in teen mode, and describes the provider's stated behaviour-based age estimation; the message and the mode are the product's own actions as described by the account holder's organisation.","status":"supported"},"person_relations":["made_decision_about","communicated_with"]},"name":"A Norwegian child-safety organisation reports that ChatGPT's behaviour-based age estimation switched an adult staff member's account into teen mode without a request, restricting content and offering an identity check through a third-party verifier as the way out (Barnevakten, 23 September 2026)","summary":"Barnevakten, a Norwegian child-safety organisation, reported on 23 September 2026 that one of its staff members was suddenly told by ChatGPT that their account was now in teen mode. ChatGPT's own pages, as described by Barnevakten, say the system turns the filter on when a user's behaviour indicates an age under 18, reducing sensitive or potentially harmful content (graphic violence, viral challenges, sexual or violent role-play, extreme beauty ideals) and offering parental controls and a study mode. Because there is no age check at sign-up, the system estimates age afterwards from conversation topics and times of use, and Barnevakten notes that such guesses can be wrong. An adult who wants out of teen mode can go through an age check run by the company Persona, which depending on the country asks for a real-time selfie and a government ID; Barnevakten questions whether that process is privacy-safe (Persona's terms mention retention of up to three years) and advises using only age checks one trusts. The account's own experience is limited to the unexpected switch and the verification route; no further consequence is described.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2026-09-23","aiSystem":"ChatGPT: behaviour-based age estimation and teen-mode content restrictions; age verification through Persona","aiProduct":"ChatGPT","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"An adult's ChatGPT account was placed in a restricted teen mode by an automated age estimate the account holder had not asked for, and the described route back to full access was an identity check with a third-party verifier which, depending on the country, asks for a real-time selfie and a government ID, whose data-retention terms the organisation considers unclear. The account describes no further consequence.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: 'En av Barnevaktens medarbeidere' (one of Barnevakten's staff members). Exact 1.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"chatbot","outcomeType":"media_coverage","outcomeStatus":"unknown","primarySourceUrl":"https://www.barnevakten.no/chatgpt-skrudde-pa-tenaringsfilter-for-en-voksen-person/","primarySourceLabel":"Barnevakten, 23 September 2026: Chatgpt skrudde på tenåringsfilter for en voksen person","firstPublishedAt":"2026-09-24T03:50:32.226789+00:00","updatedAt":"2026-09-30T01:17:47.10961+00:00","scopeVersion":"facts-v3","tags":["chatgpt","age-verification","teen-mode","norway","automated-decision","privacy","persona"]}]}