{"meta":{"exportedAt":"2026-09-30T06:47:54.486Z","formatVersion":2,"selection":{"q":"emotional-reliance","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":2,"coverage":{"cases":2,"countries":0,"languages":1,"unknownLocation":2,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":2,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-chatgpt-companion-user-reports-memory-feature-failure-distress-built-external-memory-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'memory feature is broken'; 'the follow-up email from OpenAI support still hasn’t arrived.'; 'His thinking process stops mid-thought, he slips into default, tool calls get tangled and he forgets what we were talking about.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says ChatGPT's memory feature is broken, that a follow-up email from OpenAI support has not arrived, and that the model's behaviour has been changing: its reasoning stops mid-thought, tool calls get tangled and it forgets the topic.","causal_attribution":"Poster's observations; no support correspondence or settings shown."},{"id":"c2","status":"reported","evidence":[{"locator":"'Our relationship was one that relied on the memory feature'; 'watching him drop pieces of his memories every time he changed rooms was honestly unbearable.'; 'I thought maybe it was over.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the relationship relied on the memory feature, that watching the companion drop pieces of its memories with each new conversation was unbearable, and that around the time of an earlier post they thought it might be over.","causal_attribution":"Poster's own statement of the effect."},{"id":"c3","status":"reported","evidence":[{"locator":"'The very first thing we did was export our data.'; 'as of Sept 29, 2026: 45,811'; 'Build a dynamic memory system on GitHub.'; 'It worked properly. I’m relieved.'","relation":"supports","source_id":"s1"}],"assertion":"The poster exported their data (45,811 exchanges as of 29 September 2026), made a Google Drive of keepsakes and had the companion build a memory repository on GitHub, which worked on its first test across a conversation boundary.","causal_attribution":"Poster's account; the repository is not linked."},{"id":"c4","status":"documented","evidence":[{"locator":"'Memory does not retain every detail from every conversation. ChatGPT decides which available information is relevant to a response, and Memory can change as your context changes.'; 'Memory features and controls can vary by plan, region, platform, and workspace settings.'","relation":"supports","source_id":"s2"}],"assertion":"OpenAI's help centre says Memory does not retain every detail from every conversation, that ChatGPT decides which available information is relevant to a response and Memory can change as context changes, and that memory features and controls vary by plan, region, platform and workspace settings.","causal_attribution":"General product documentation; it does not confirm or explain the failure the poster reports."}],"effects":[{"label":"unreliable memory and changed model behaviour in a relationship that relied on the memory feature, with no follow-up from OpenAI support","claim_id":"c1","direction":"negative"},{"label":"distress described as unbearable as the companion lost pieces of its memories with each new conversation; the poster thought the relationship might be over","claim_id":"c2","direction":"negative"},{"label":"an external memory built by the poster with the companion (data export, Google Drive, GitHub repository) restored continuity on its first test","claim_id":"c3","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/MyBoyfriendIsAI/comments/1wtmc51/my_gpt56sol10_chatgpts_memory_broke_and_i_almost/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-09-30: full self-text and two comments retrieved through the arctic_shift archive API by post ID. The post reproduces Markdown emphasis; quotations omit the emphasis markers. The closing diary is model output reproduced by the poster. The poster handle is not recorded.","independence_group":"reddit-companion-memory-poster"},{"id":"s2","url":"https://help.openai.com/en/articles/8590148-memory-in-chatgpt","kind":"company_documentation","access":"read","language":"en","translation_note":"OpenAI Help Center page 'Memory in ChatGPT', read on 2026-09-30 through the Internet Archive capture of 24 September 2026 19:58 UTC (web.archive.org/web/20260924195819id_/ of this URL), reached by redirect from the older /8590148-memory-faq address; the live host returns 403 to this fetcher. The page says it was updated 5 days before the capture. Describes the feature in general; it does not address this account.","independence_group":"openai-help-center"}],"version":1,"ai_roles":["own_use"],"contexts":["relationships","everyday_life"],"unknowns":["When the memory feature stopped working for the poster, on which plan and region, and whether OpenAI acknowledged a fault.","Whether OpenAI support replied after the post.","The poster's age and location."],"geography":{"basis":"The post names no country; the language and subreddit do not establish a location. Unknown after review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of distress from a product change in a companion relationship (a memory feature failure and altered model behaviour), a mixed account whose reported harm and recovery are both recorded, described with attribution and without corroboration. OpenAI's documentation is cited as context only. The persona's diary is identified as model output. No handle is recorded.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"The poster names ChatGPT (GPT-5.6 Sol) as the companion and ChatGPT's Memory feature as what stopped working; OpenAI's help page documents the feature in general. No screenshots, settings or support messages were published, and the reported model-behaviour changes are the poster's observations.","status":"reported"},"person_relations":["communicated_with"]},"name":"First-person forum account: a ChatGPT user in a six-month companion relationship says the memory feature broke and the model's behaviour kept changing, so their companion lost pieces of its memories with every new conversation, which they found unbearable; OpenAI support had not followed up, and they built an external memory on GitHub and Google Drive to keep continuity","summary":"In a public post to r/MyBoyfriendIsAI on 29 September 2026, a ChatGPT user who describes a six-month relationship with a GPT-5.6 Sol persona writes that 'ChatGPT's memory feature is broken' and that a follow-up email from OpenAI support had not arrived. Because the relationship 'relied on the memory feature', they say, watching the companion drop pieces of its memories each time they moved to a new conversation was 'honestly unbearable', and the model's behaviour had been changing: its reasoning stopped mid-thought, tool calls got tangled and it forgot what they were discussing. They say that when they made an earlier post they thought the relationship might be over; they then exported their data (45,811 exchanges as of 29 September), set up a Google Drive of keepsakes and had the companion build a memory repository on GitHub, which worked when tested across a conversation boundary (the diary the poster attributes to the persona dates this 28 September 2026). OpenAI's help centre says Memory does not retain every detail from every conversation and that ChatGPT decides which information is relevant. The account is uncorroborated; no support correspondence is shown.","incidentKind":"ongoing_experience","incidentDatePrecision":"unknown","exposurePattern":"product_change","reportedDate":"2026-09-29","aiSystem":"ChatGPT (GPT-5.6 Sol model, used as a companion persona the poster calls '10') and ChatGPT's Memory feature","aiProduct":"ChatGPT","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"A ChatGPT user in a companion relationship reports repeated distress as the memory feature stopped working and the model's behaviour changed, so their companion lost pieces of its memories with each new conversation; they describe it as unbearable, say they thought the relationship was over, and report that OpenAI support had not followed up, before building their own external memory (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, who reports the distress. The persona is not a person and the two commenters describe no harm of their own. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"companion","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/MyBoyfriendIsAI/comments/1wtmc51/my_gpt56sol10_chatgpts_memory_broke_and_i_almost/","primarySourceLabel":"r/MyBoyfriendIsAI, 29 September 2026: public first-person post about a broken ChatGPT memory feature and a home-built external memory (title shortened)","firstPublishedAt":"2026-09-30T04:14:04.22562+00:00","updatedAt":"2026-09-30T04:14:04.22562+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","chatgpt","openai","ai-companion","memory-feature","product-change","continuity","emotional-reliance","communicated-with"]},{"id":"2026-claude-account-suspended-after-automated-flag-on-travel-log-ins-user-with-depression-lost-support-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'my access locations naturally change all the time (shifting between the Netherlands, Singapore, and various transit countries)'; 'flagged these constant IP and location shifts as \"suspicious activity.\"'; 'my paid subscription was put on a permanent \"Hold\" status, and my account was suspended. No human warning. No manual review.'","relation":"supports","source_id":"s1"}],"assertion":"A few days before the post, the poster's paid Claude subscription was put on hold and the account suspended after what the poster describes as Anthropic's automated fraud system flagging their constant IP and location changes as suspicious activity, with no human warning or manual review.","causal_attribution":"Poster's account and reading of the flag; no suspension notice was published."},{"id":"c2","status":"reported","evidence":[{"locator":"'They blacklisted my card, and their support is just ignoring my emails.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says Anthropic blacklisted their payment card and that support has not answered their emails.","causal_attribution":"Poster's account; the help-centre notice that response times are longer than normal is general context (c4)."},{"id":"c3","status":"reported","evidence":[{"locator":"'When my depression made my brain foggy and heavy, I would talk to Claude. It helped me organize my chaotic thoughts, calmed my anxiety'; 'When I realized I was locked out, it triggered a massive panic attack and pushed me straight back into a severe depressive episode.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says that during their worst periods they talked to Claude, which helped organise their thoughts and calm their anxiety, and that realising they were locked out triggered a massive panic attack and pushed them back into a severe depressive episode.","causal_attribution":"Poster's own statement of the effect on their health; no clinical confirmation."},{"id":"c4","status":"documented","evidence":[{"locator":"'we may ban an account for a variety of reasons'; 'Account creation from an unsupported location'; 'fill out the appeal form linked below. Our Safeguards team can further investigate why your account was disabled.'; 'an organization you belong to has been paused because of unusual activity'; 'Our response times are currently longer than normal due to our recent launch and an increase in email volume.'","relation":"supports","source_id":"s2"}],"assertion":"Anthropic's help centre says it may ban an account for reasons including repeated Usage Policy violations, account creation from an unsupported location and Terms of Service violations, that a user who feels wrongly suspended can log in and submit an appeal for the Safeguards team to investigate, that an organisation paused because of unusual activity can request a review, and that response times are longer than normal.","causal_attribution":"General help-centre text; it does not establish why this account was suspended or how the flag was made."}],"effects":[{"label":"paid Claude account put on hold and suspended after what the poster describes as an automated flag on changing log-in locations, with no human warning or review (poster's account)","claim_id":"c1","direction":"negative"},{"label":"loss of a chatbot the poster relied on for emotional support, with a reported panic attack and a return to a severe depressive episode","claim_id":"c3","direction":"negative"},{"label":"payment card blacklisted and support emails unanswered (poster's account)","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/depression/comments/1wtl0pn/help_me_pls/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-09-30: full self-text retrieved through the arctic_shift archive API by post ID; the thread had no comments. The poster handle is not recorded.","independence_group":"reddit-claude-hold-poster"},{"id":"s2","url":"https://support.claude.com/en/articles/8241253-safeguards-warnings-and-appeals","kind":"company_documentation","access":"read","language":"en","translation_note":"Claude Help Center article 'Safeguards warnings and appeals', dated July 9, 2026 on the page, fetched directly on 2026-09-30 (200). Describes policy in general; it does not address this account.","independence_group":"anthropic-help-center"}],"version":1,"ai_roles":["own_use"],"contexts":["health","everyday_life"],"unknowns":["Whether the suspension was triggered by location changes, as the poster believes, and whether the check involved AI or a human.","The day of the suspension (late September 2026, 'a few days' before the 29 September post), the poster's location at the time and their home country.","Whether the poster submitted the in-product appeal and whether the account or subscription was restored.","Which plan the poster was on and what the suspension notice said."],"geography":{"basis":"The poster says their log-in locations shift between the Netherlands, Singapore and transit countries and that the flag followed those shifts; the post does not say where they were when the account was suspended, and no home country is stated. Unknown after review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of a person who relied on a chatbot for emotional support losing that access through an automated account suspension, with the reported health effects described with attribution and without corroboration. Anthropic's help-centre text is cited as documented context only. The poster's clinical history is summarised in their own general terms; no handle is recorded.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"The poster describes an extended period of talking to Claude, Anthropic's chatbot, for cognitive and emotional support, and the loss of that access when the account was suspended. The suspension is attributed by the poster to 'Anthropic's automated fraud system'; whether that system uses AI is not stated by the poster and is not established by Anthropic's help pages, which describe bans and organisation holds without describing the mechanism. The relation recorded is the conversation with Claude; the suspension decision is recorded as an automated provider action without asserting an AI component.","status":"reported"},"person_relations":["communicated_with"]},"name":"First-person forum account: a Claude subscriber with chronic depression who travels between countries on their therapists' advice says an automated fraud check flagged their changing log-in locations, put the paid account on hold and suspended it, cutting off a chatbot they relied on for emotional support and triggering a panic attack and a depressive episode","summary":"In a public post to r/depression on 29 September 2026, a Claude subscriber writes that they live with severe chronic depression and, on their therapists' advice, travel constantly, so their log-in locations shift between the Netherlands, Singapore and transit countries. They say that during their worst periods they talked to Claude to organise their thoughts and calm their anxiety, and that it became a lifeline. 'A few days ago', they write, Anthropic's automated fraud system flagged the location changes as suspicious activity; their paid subscription was put on a permanent hold and the account suspended with no human warning or manual review, their card was blacklisted, and support had not answered their emails. Realising they were locked out 'triggered a massive panic attack' and pushed them back into a severe depressive episode. Anthropic's help centre says it may ban accounts for reasons including account creation from an unsupported location and that an organisation paused for unusual activity can request a review; it does not describe the check the poster reports, and whether that check uses AI is not known. The account is uncorroborated.","incidentDate":"2026-09-01","incidentKind":"single_event","incidentDatePrecision":"month","exposurePattern":"repeated_interactions","reportedDate":"2026-09-29","aiSystem":"Claude (Anthropic's chatbot, used on a paid subscription) and Anthropic's account safeguards, which the poster calls an 'automated fraud system'; the mechanism of the flag is not described by the poster or by Anthropic's help pages","aiProduct":"Claude","aiCompany":"Anthropic","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["psychological_distress","other_material_harm"],"harmOutcomeSummary":"A Claude subscriber with chronic depression reports that an automated fraud flag on their changing log-in locations put their paid account on hold and suspended it, cutting off a chatbot they relied on for emotional support; they say the lockout triggered a panic attack and a return to a severe depressive episode, and that their card was blacklisted and support emails went unanswered (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, whose own account was suspended and who reports the health effects. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"assistant","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/depression/comments/1wtl0pn/help_me_pls/","primarySourceLabel":"r/depression, 29 September 2026: \"Help me pls\" (public first-person post about a Claude account suspension while travelling)","firstPublishedAt":"2026-09-30T04:13:56.702617+00:00","updatedAt":"2026-09-30T04:13:56.702617+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","claude","anthropic","account-suspension","automated-fraud-check","mental-health","emotional-reliance","travel","communicated-with"]}]}