{"meta":{"exportedAt":"2026-10-26T08:10:19.458Z","formatVersion":2,"selection":{"q":"denied-boarding","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-russian-family-turned-away-at-istanbul-check-in-for-north-macedonia-after-chatgpt-said-no-visa-was-needed","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'В своем видео мужчина показал скриншот ответа ChatGPT, где нейросеть уверенно пишет: нет.'; 'ChatGPT нам говорит, что виза для россиян не требуется.'","relation":"supports","source_id":"s1"},{"locator":"'ChatGPT нам говорит, что виза для россиян не требуется.'","relation":"supports","source_id":"s2"},{"locator":"'ИИ сообщил, что граждане РФ могут находиться в Северной Македонии без визы до 90 дней.'","relation":"supports","source_id":"s3"},{"locator":"'Искусственный интеллект ответил, что такой документ не потребуется.'","relation":"supports","source_id":"s4"}],"assertion":"The father says that before the trip he asked ChatGPT whether Russian citizens need a visa for North Macedonia and that it answered that they did not; in his video he showed a screenshot of the answer.","causal_attribution":"The father's own account, transcribed or relayed by every source; the conversation itself is known only from the screenshot shown in his video."},{"id":"c2","status":"reported","evidence":[{"locator":"'Туристы спокойно купили билеты, забронировали отель и машину и отправились в аэропорт в Стамбуле.'","relation":"supports","source_id":"s1"},{"locator":"'Выезжающие пытались показать на стойке скриншот с ChatGPT. В ответ им предъявили государственное постановление о том, что для россиян обязательна виза, которая оформляется за пять дней.'","relation":"supports","source_id":"s2"},{"locator":"'На основании этого ответа семья купила билеты, забронировала отели и трансфер'","relation":"supports","source_id":"s3"}],"assertion":"According to the father, the family bought tickets and booked accommodation and a car on that answer, and at check-in at an Istanbul airport staff asked for visas and showed a government decision that Russians need a visa.","causal_attribution":"The father's account of what followed from the answer."},{"id":"c3","status":"reported","evidence":[{"locator":"'вместе с женой и тремя дочками'; 'По словам мужчины, он потратил на билеты в общей сложности 50 тыс. руб.'; 'В итоге семья отправилась в Боснию и Герцеговину, где виза не требуется.'","relation":"supports","source_id":"s4"},{"locator":"'пограничники потребовали у всех членов семьи визы'; 'Потеря на билетах составила 50 тысяч рублей'","relation":"supports","source_id":"s5"}],"assertion":"According to SHOT's account as relayed, the father was travelling with his wife and three daughters, all of whom were asked for visas, he lost about 50,000 roubles on the tickets, and the family flew to Bosnia and Herzegovina instead.","causal_attribution":"SHOT's account, from the same father, relayed by two outlets."},{"id":"c4","status":"reported","evidence":[{"locator":"'Северная Македония долгое время действительно пускала россиян без виз, но отменила эту практику еще в 2022-м.'; 'путешественников развернули на регистрации в аэропорту Турции и деньги за билеты, понятное дело, сгорели'","relation":"supports","source_id":"s6"}],"assertion":"Profile.ru wrote that North Macedonia ended visa-free entry for Russians in 2022, and that the travellers were turned away at check-in at an airport in Turkey and lost the money paid for the tickets.","causal_attribution":"Profile.ru's own statement of the rule and its retelling of the father's complaint."},{"id":"c5","status":"reported","evidence":[{"locator":"'ChatGPT ответил, что россиянам для поездки в Северную Македонию виза нужна, безвизовый режим был отменен в марте 2022 года.'; 'Не исключено, что турист, он же блогер, сочинил эту яркую историю ради просмотров.'","relation":"supports","source_id":"s1"}],"assertion":"Business FM put the father's question to ChatGPT itself and was told that Russians need a visa for North Macedonia because visa-free entry ended in March 2022, and wrote that it could not rule out that the tourist, a blogger, invented the story for views.","causal_attribution":"Business FM's own test and doubt; a later test does not show what ChatGPT answered the father."}],"effects":[{"label":"family refused at check-in for its flight to North Macedonia and changed its trip (father's account)","claim_id":"c2","direction":"negative"},{"label":"about 50,000 roubles lost on tickets (father's account via SHOT)","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.bfm.ru/news/609327","kind":"news_report","access":"read","language":"ru","translation_note":"Read in Russian by the research agent (an AI) on 2026-10-26 (HTTP 200); quotations were translated by the research agent, and no human translator or reviewer was involved. Business FM transcribes the father's video, describes the screenshot he showed, and reports its own test of ChatGPT.","independence_group":"father-video-and-shot-relays-jun-2026"},{"id":"s2","url":"https://tengrinews.kz/around-the-world/chatgpt-sorval-seme-otdyih-v-makedonii-601517/","kind":"news_report","access":"read","language":"ru","translation_note":"Read in Russian by the research agent (an AI) on 2026-10-26 (HTTP 200); quotations were translated by the research agent, and no human translator or reviewer was involved. Tengrinews quotes the father's Instagram video.","independence_group":"father-video-and-shot-relays-jun-2026"},{"id":"s3","url":"https://mel.fm/novosti/4639705-semya-iz-rossii-ne-smogla-uletet-v-otpusk-iz-zaoshibki-v-otvete-neyroseti","kind":"news_report","access":"read","language":"ru","translation_note":"Read in Russian by the research agent (an AI) on 2026-10-26 (HTTP 200); quotations were translated by the research agent, and no human translator or reviewer was involved. Mel summarises the father's Instagram video and the ChatGPT answer shown in it.","independence_group":"father-video-and-shot-relays-jun-2026"},{"id":"s4","url":"https://news.ru/society/semya-iz-rossii-poteryala-dengi-iz-za-oshibki-nejroseti","kind":"news_report","access":"read","language":"ru","translation_note":"Read in Russian by the research agent (an AI) on 2026-10-26 (HTTP 200); quotations were translated by the research agent, and no human translator or reviewer was involved. NEWS.ru relays the Telegram channel SHOT, whose account comes from the same father.","independence_group":"father-video-and-shot-relays-jun-2026"},{"id":"s5","url":"https://life.ru/p/1887427","kind":"news_report","access":"read","language":"ru","translation_note":"Read in Russian by the research agent (an AI) on 2026-10-26 (HTTP 200); quotations were translated by the research agent, and no human translator or reviewer was involved. Life.ru relays the Telegram channel SHOT, whose account comes from the same father.","independence_group":"father-video-and-shot-relays-jun-2026"},{"id":"s6","url":"https://profile.ru/lifestyle/travels/ii-otpusk-otmenyaetsya-stoit-li-doveryat-nejroseti-organizaciju-otdyha-1914332/","kind":"news_report","access":"read","language":"ru","translation_note":"Read in Russian by the research agent (an AI) on 2026-10-26 (HTTP 200); quotations were translated by the research agent, and no human translator or reviewer was involved. Profile.ru recounts the case from the father's social-media complaint and states when North Macedonia ended visa-free entry for Russians.","independence_group":"father-video-and-shot-relays-jun-2026"}],"version":1,"ai_roles":["own_use"],"contexts":["everyday_life"],"unknowns":["The exact date of the refusal (the reports appeared on 14 June 2026 and the father said he bought the tickets the day before).","The full ChatGPT conversation and the model or version used.","Whether any of the ticket money was refunded.","Whether the account is accurate: Business FM raised the possibility that it was invented for views, and no independent confirmation was found."],"geography":{"basis":"Business FM, Tengrinews and Mel place the refusal at an airport in Istanbul, and Profile.ru at an airport in Turkey. The family's country of residence is not recorded.","court_countries":[],"event_countries":["TR"],"affected_person_countries":[]},"publication":{"basis":"Published as a concrete first-person account reported by several outlets: a father says ChatGPT told him Russians need no visa for North Macedonia, and that the family was refused at check-in and lost the ticket money. All sources relay his one account; Business FM's doubt and its own correct test answer are recorded.","reviewed_on":"2026-10-26"},"ai_involvement":{"basis":"The father says ChatGPT answered his question whether Russians need a visa for North Macedonia by saying they did not, and showed a screenshot of that answer in his video; the family bought tickets and bookings on that answer and was refused at check-in because a visa is required. The conversation is known only from his video; Business FM's own later test of ChatGPT gave the correct answer.","status":"reported"},"person_relations":["communicated_with"]},"name":"Russian family turned away at Istanbul check-in for North Macedonia after ChatGPT told the father no visa was needed, he says in a video","summary":"In a video posted on Instagram and reported by Russian and Kazakh outlets on 14 June 2026, a Russian father said he had asked ChatGPT whether Russian citizens need a visa for North Macedonia and that it answered that they did not; he showed a screenshot of the answer. According to the reports, the family bought tickets and booked hotels and a car, and at check-in at an Istanbul airport staff asked for visas and showed them a government decision that Russians need one. The Telegram channel SHOT, as relayed by NEWS.ru and Life, reported that he was travelling with his wife and three daughters, that he lost about 50,000 roubles on the tickets, and that the family flew to Bosnia and Herzegovina instead. Business FM put the question to ChatGPT itself and was told that a visa is needed; it wrote that it could not rule out that the tourist, a blogger, had invented the story for views. Profile.ru recounted the case in October 2026 and wrote that North Macedonia ended visa-free entry for Russians in 2022. The account rests on the father's video and has not been independently confirmed.","incidentDate":"2026-06-01","incidentKind":"single_event","incidentDatePrecision":"month","exposurePattern":"single_interaction","reportedDate":"2026-06-14","aiSystem":"ChatGPT, which the father says answered his question about visa requirements for North Macedonia by saying Russian citizens need no visa","aiProduct":"ChatGPT (reported)","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["financial_loss","other_material_harm"],"harmOutcomeSummary":"According to the father's video and SHOT's account as relayed, the family was refused at check-in for its flight to North Macedonia because it had no visas, he lost about 50,000 roubles on tickets, and the family changed its trip to Bosnia and Herzegovina.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":4,"affectedCountStatus":"exact","affectedCountEvidence":"The father, who asked ChatGPT, and his wife and three daughters, who were refused with him at check-in according to SHOT's account relayed by NEWS.ru and Life; each counted once. Viewers of the video are not counted.","victimAgeRange":"unknown","platformType":"chatbot","outcomeStatus":"unknown","primarySourceUrl":"https://www.bfm.ru/news/609327","primarySourceLabel":"Business FM, 14 Jun 2026: Tourists believed ChatGPT and set off for North Macedonia without visas","firstPublishedAt":"2026-10-26T03:10:58.917445+00:00","updatedAt":"2026-10-26T03:10:58.917445+00:00","scopeVersion":"facts-v3","tags":["chatgpt","travel","visa","wrong-answer","denied-boarding"]}]}