{"meta":{"exportedAt":"2026-10-27T05:32:50.871Z","formatVersion":2,"selection":{"q":"delivery-workers","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":1,"regulatory":0,"minors":0,"coreRelations":0,"contextualRelations":1,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2024-brasilia-labour-court-orders-ifood-to-compensate-delivery-worker-banned-after-its-face-check-flagged-his-own-photos","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'O aplicativo do iFood exige que, todos os dias, os entregadores enviem uma foto como reconhecimento facial, antes das entregas ou durante o trabalho. O objetivo é evitar fraudes e invasão à conta.'","relation":"supports","source_id":"s1"}],"assertion":"The iFood courier app requires delivery workers to send a photo for facial recognition every day, before deliveries or during work, to prevent fraud and account takeover.","causal_attribution":"Description of the system; no causal claim."},{"id":"c2","status":"reported","evidence":[{"locator":"'O caso ocorreu em 30 de abril de 2024' ... 'apareceu a mensagem dizendo que eu estava banido da plataforma por descumprir as normas' ... 'o motivo do banimento foi por conta de que outra pessoa tentou acessar inúmeras vezes o aplicativo e isso é proibido' ... 'era eu na foto'","relation":"supports","source_id":"s3"},{"locator":"'Pedi que enviassem a foto de quem estava tentando acessar. E para minha surpresa, a pessoa na foto era eu.'","relation":"supports","source_id":"s1"}],"assertion":"The worker says that on 30 April 2024, after completing the facial check, he received a message that he was banned for breaking the rules; iFood later said another person had repeatedly tried to access the account, and the photo it showed was of him.","causal_attribution":"The worker's account (one witness, interviewed by two outlets); accepted as true by the court by default."},{"id":"c3","status":"reported","evidence":[{"locator":"'me tiraram uma renda bem significativa, contava com esse dinheiro toda semana pra pagar minhas contas'","relation":"supports","source_id":"s1"}],"assertion":"The worker says the ban took away a significant income he relied on every week to pay his bills.","causal_attribution":"The worker's account of the consequence."},{"id":"c4","status":"reported","evidence":[{"locator":"'condenou o iFood a pagar R$ 60 mil como indenização por danos morais' ... 'reconheço como verdadeiros: a suspensão do contrato de trabalho por culpa exclusiva da Reclamada; os prejuízos financeiros e psicológicos sofridos pelo Reclamante em razão da impossibilidade de laborar em favor da Reclamada; e a falha racista na ferramenta utilizada para reconhecimento facial' ... 'o iFood não cumpriu o prazo para apresentar a defesa'","relation":"supports","source_id":"s1"},{"locator":"'O iFood não apresentou defesa, segundo o magistrado.'","relation":"supports","source_id":"s2"}],"assertion":"A Brasília labour judge ordered iFood to pay R$60,000 in moral damages, applying a default because iFood did not file a defence in time, and recognised as true the suspension of the contract through iFood's fault, the worker's financial and psychological losses and a racist failure in the facial recognition tool.","causal_attribution":"First-instance judgment as quoted by two outlets (one underlying document); findings rest on a procedural default and are under appeal."},{"id":"c5","status":"reported","evidence":[{"locator":"'O iFood afirmou não existe análise de características raciais no procedimento de reconhecimento facial.'","relation":"supports","source_id":"s1"},{"locator":"'A empresa já apresentou recurso contra a sentença.'","relation":"supports","source_id":"s3"}],"assertion":"iFood says there is no analysis of racial characteristics in its facial recognition procedure, and it has appealed the judgment.","causal_attribution":"iFood's statement and the appeal; contrary evidence on the racial-bias finding."},{"id":"c6","status":"reported","evidence":[{"locator":"'voltou a trabalhar com entrega pelo app'","relation":"supports","source_id":"s1"}],"assertion":"iFood restored the account during the case, and the worker returned to delivering through the app.","causal_attribution":"Outcome for the worker before judgment."},{"id":"c7","status":"reported","evidence":[{"locator":"'Em ambas as fotos está a mesma pessoa: o reclamante (entregador)' ... 'o entregador trabalhava havia três anos para o iFood quando foi bloqueado na plataforma por suposto acesso de outra pessoa na conta'","relation":"supports","source_id":"s2"}],"assertion":"The worker's lawyer argued that both photos iFood cited show the same person, the worker, and that he had worked for iFood for about three years when he was blocked over the supposed access by another person.","causal_attribution":"The worker's pleading as reported by Estadão."}],"effects":[{"label":"delivery worker banned from the app and lost income after its face check flagged his own photos (worker's account; court ruling by default)","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://g1.globo.com/df/distrito-federal/noticia/2025/06/30/justica-condena-ifood-a-indenizar-entregador-do-df-por-danos-morais-apos-falha-racista-em-reconhecimento-facial-entenda.ghtml","kind":"news_report","access":"read","language":"pt","translation_note":"Read in Portuguese by the research agent (an AI) on 2026-10-27 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. G1 report by TV Globo Brasília, read in full.","independence_group":"g1-tvglobo-brasilia"},{"id":"s2","url":"https://www.estadao.com.br/politica/coluna-do-estadao/justica-condena-ifood-a-indenizar-entregador-por-falha-racista-em-reconhecimento-facial/","kind":"news_report","access":"read","language":"pt","translation_note":"Read in Portuguese by the research agent (an AI) on 2026-10-27 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. Estadão column report, read in full; it gives the court as the 8th Labour Court, where G1 gives the 22nd.","independence_group":"estadao-coluna"},{"id":"s3","url":"https://www.terra.com.br/nos/ifood-e-condenado-a-indenizar-entregador-por-falha-racista-em-reconhecimento-facial-no-app,8954fd59fdcfb407081f434e12593ba4gonqqml2.html","kind":"news_report","access":"read","language":"pt","translation_note":"Read in Portuguese by the research agent (an AI) on 2026-10-27 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. Terra report based on its own interview with the worker, read in full.","independence_group":"terra-nos"}],"version":1,"ai_roles":["institutional_use"],"contexts":["work","justice"],"unknowns":["Whether any person reviewed the facial check result before the ban, or whether the ban was fully automated.","How long the account stayed blocked before iFood restored it.","Which company supplies the facial recognition technology.","Which Brasília labour court heard the case (G1 says the 22nd, Estadão the 8th).","How the appeal ends."],"geography":{"basis":"G1 describes the worker as a delivery worker of the Federal District (DF) and the ban happened while he was making deliveries there, so the event and the affected person are in Brazil; the case was heard by a labour court in Brasília.","court_countries":["BR"],"event_countries":["BR"],"affected_person_countries":["BR"]},"publication":{"basis":"Published as a contextual case (made_decision_about): a delivery worker says the iFood app's facial recognition check flagged his own photos as another person and the platform banned him, costing income; a Brasília labour court, ruling by default, recognised a racist failure in the facial recognition tool and awarded R$60,000. iFood denies racial analysis and has appealed. No private name appears in the public record.","reviewed_on":"2026-10-27"},"ai_involvement":{"basis":"The iFood app runs a daily facial recognition check on delivery workers' photos (G1). The worker says that after he completed it the platform banned him, iFood support said another person had tried to access his account, and the photos it showed as that person were his own (Terra, G1); his lawyer's case was that both photos show the same person (Estadão). The labour judge, applying a default because iFood filed no defence, recognised as true a racist failure in the tool used for facial recognition (G1, Estadão). The connection between the system's output and the ban is the worker's account, accepted by default; iFood denies racial analysis but no source reports it disputing the ban sequence. Whether a person reviewed the result before the ban is not stated.","status":"reported"},"person_relations":["made_decision_about"]},"name":"Brasília labour court orders iFood to pay delivery worker who says its face check flagged his own photos as another person and got him banned; iFood appeals","summary":"A delivery worker in Brazil's Federal District who had worked for the iFood app for about three years says he was banned from the platform in April 2024 shortly after completing the app's daily facial recognition check. iFood support told him another person had tried to access his account; when he asked to see that person's photos, they were his own. G1 reports that the only difference from his registration photo was his hair, which he was growing out. In a judgment reported in June 2025, a Brasília labour judge, applying a default because iFood had not filed a defence in time, accepted as true that the contract was suspended through iFood's fault, that he suffered financial and psychological losses, and that the facial recognition tool had a racist failure, and ordered iFood to pay R$60,000 in moral damages. iFood denies that its facial recognition procedure analyses racial characteristics and has appealed. The account was restored during the case. No appeal ruling has been reported.","incidentDate":"2024-04-30","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2025-06-11","aiSystem":"The facial recognition check in the iFood courier app, which requires delivery workers to submit a photo every day before or during deliveries to prevent fraud and account takeover; the provider of the underlying technology is not named","aiProduct":"iFood facial recognition check","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss","professional_harm","psychological_distress"],"harmOutcomeSummary":"A delivery worker says he was banned from the iFood app after its facial recognition check flagged his own photos as another person and lost income he relied on; a labour court, ruling by default, recognised his financial and psychological losses and awarded R$60,000. iFood denies racial analysis and has appealed.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"One delivery worker, the plaintiff. No other affected person is described.","victimAgeRange":"adult","jurisdiction":"BR","platformType":"other","outcomeType":"lawsuit_ongoing","outcomeStatus":"ongoing","primarySourceUrl":"https://g1.globo.com/df/distrito-federal/noticia/2025/06/30/justica-condena-ifood-a-indenizar-entregador-do-df-por-danos-morais-apos-falha-racista-em-reconhecimento-facial-entenda.ghtml","primarySourceLabel":"G1 / TV Globo Brasília, 30 Jun 2025: court orders iFood to compensate delivery worker over facial recognition failure (Portuguese)","firstPublishedAt":"2026-10-27T03:08:51.893173+00:00","updatedAt":"2026-10-27T03:08:51.893173+00:00","scopeVersion":"facts-v3","tags":["facial-recognition","identity-verification","gig-work","delivery-workers","account-ban","labour-court","brazil","made-decision-about"]}]}