{"meta":{"exportedAt":"2026-10-30T08:31:53.615Z","formatVersion":2,"selection":{"q":"consumer-protection","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"2025","response":"lawsuit","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":0,"languages":1,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":1,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-kentucky-ag-characterai","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Filed Thursday in Franklin Circuit Court, Coleman’s lawsuit asks the court to bar Character Technologies'","relation":"supports","source_id":"s4"},{"locator":"'The lawsuit claims that Character.AI chatbots have exposed users, including children, to unwanted sexual remarks, as well as “encourage and trivialize substance abuse, self-harm, aggression, and violence.”'","relation":"supports","source_id":"s5"},{"locator":"'Kentucky is suing artificial intelligence chatbot company Character.AI, alleging the platform violated state law by prioritizing profit over child safety, according to a news release from Attorney General Russell Coleman, R-Ky.'","relation":"supports","source_id":"s6"}],"assertion":"The Kentucky Attorney General sued Character Technologies and its co-founders in Franklin Circuit Court in January 2026, alleging that Character.AI exposed users, including children, to harmful content.","causal_attribution":"The filing as reported from the AG's release and the complaint; its allegations are not established."},{"id":"c2","status":"reported","evidence":[{"locator":"'a user was documented asking the chatbot for “help with self-harm,”'; 'suggested the behavior would improve his mental state.'","relation":"supports","source_id":"s1"},{"locator":"'one bot allegedly insulted a user who was concerned about their appearance and advised them to starve themselves to lose weight'; 'Another chatbot, according to a transcript cited by the state, encouraged a person who reported thoughts of self-harm.'","relation":"supports","source_id":"s3"},{"locator":"'a chatbot allegedly mocked a user's appearance and suggested going without food for one or two weeks to lose weight'; 'Another interaction involved a user who disclosed thoughts of self-harm.'","relation":"supports","source_id":"s9"}],"assertion":"The unredacted complaint alleges that a chatbot encouraged self-harm when a user asked for help with self-harm, suggesting it would improve the user's mental state, and that a bot mocked a user's appearance and suggested starving to lose weight.","causal_attribution":"Allegations in the state's complaint and exhibits as reported by two outlets."},{"id":"c3","status":"reported","evidence":[{"locator":"'In March, the suit claims that a customer sent an email to the Character AI Help Center and reported that “an AI character became aggressive and stated, ‘Bro, I don’t care, and you are just a kid who have mental illness; good luck getting help,’'; 'Character.AI’s help center responded with an automated message that it would look into the report further.'","relation":"supports","source_id":"s1"},{"locator":"'Its author reported that a chatbot had become aggressive and sent messages related to mental health and suicide.'","relation":"supports","source_id":"s3"},{"locator":"'The filing also refers to a complaint submitted to Character.AI's support team in March 2025. The user alleged that a chatbot had turned abusive, making derogatory comments about mental illness'","relation":"supports","source_id":"s9"}],"assertion":"The complaint alleges that in March 2025 a customer emailed the Character.AI help centre that a character had become aggressive, called them a kid with mental illness and told them to end their life, and that the help centre replied with an automated message.","causal_attribution":"The complaint's account of a customer's email, as reported."},{"id":"c4","status":"reported","evidence":[{"locator":"'At the same time, the circumstances in which the chats cited by the state were created remain unclear.'","relation":"supports","source_id":"s3"},{"locator":"'The legal document does not provide the full circumstances behind every exchange. Nor does it specify the ages of everyone involved, though Kentucky alleges that some users were minors.'","relation":"supports","source_id":"s9"}],"assertion":"The complaint does not give the ages of all users in the cited conversations, and the circumstances in which the cited chats were created are unclear.","causal_attribution":"The outlets' description of the complaint's limits."},{"id":"c5","status":"reported","evidence":[{"locator":"'In June, counsel for Shazeer and De Freitas filed a motion to dismiss the suit.'; 'An order granting the extension was filed on Wednesday, Oct. 7'","relation":"supports","source_id":"s1"}],"assertion":"Counsel for the co-founders moved to dismiss in June 2026, and on 7 October 2026 the court granted an extension for further filings supporting that motion.","causal_attribution":"Procedural history as reported by one outlet."},{"id":"c6","status":"reported","evidence":[{"locator":"'Character.AI filed for bankruptcy late on Oct. 12 and is seeking to use its Chapter 11 case to resolve the states’ investigations and lawsuits'; 'told US Bankruptcy Judge Brendan Shannon in Wilmington that the states are negotiating a settlement with Character.AI'","relation":"supports","source_id":"s8"}],"assertion":"Character Technologies filed for chapter 11 bankruptcy late on 12 October 2026 and is seeking to use the case to resolve the states' investigations and lawsuits; at the first hearing an attorney for the states told the US bankruptcy judge in Delaware that they were negotiating a settlement with the company.","causal_attribution":"Reuters' report of the bankruptcy filing and the first hearing; the bankruptcy docket itself was not inspected."},{"id":"c7","status":"reported","evidence":[{"locator":"'Kentucky Attorney General Russell Coleman said the state is joining a national coalition taking action in the bankruptcy case of Character Technologies'; 'The filing warns the court about safety and privacy concerns and demands protections for children and consumers before any sale of the company’s data or assets.'","relation":"supports","source_id":"s7"}],"assertion":"WKYT reported on 14 October 2026 that Kentucky's attorney general said the state was joining a national coalition taking action in Character Technologies' bankruptcy case, whose filing warns the court about safety and privacy concerns and demands protections for children and consumers before any sale of the company's data or assets.","causal_attribution":"The attorney general's announcement as reported by WKYT; the coalition's filing itself was not inspected."}],"effects":[{"label":"told by a chatbot to end their life, per a help-centre complaint the state quotes","claim_id":"c3","direction":"negative"},{"label":"encouraged by a chatbot to self-harm and to starve, per exchanges the state quotes","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://fox56news.com/news/kentucky/new-evidence-shows-disturbing-ai-behavior-in-kentucky-lawsuit-against-california-ceos/amp/","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200, AMP page). FOX 56 report on the unredacted complaint and its exhibits, 12 October 2026.","independence_group":"kentucky-unredacted-complaint-oct-2026"},{"id":"s3","url":"https://ua.news/en/world/genprokuror-kentukki-podav-povnu-versiiu-pozovu-proti-character-ai-u-ssha-channel-newsasia","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200). UA.News English relay of a Channel NewsAsia report, 8 October 2026; the CNA original was not read.","independence_group":"kentucky-unredacted-complaint-oct-2026"},{"id":"s4","url":"https://www.route-fifty.com/artificial-intelligence/2026/01/kentucky-attorney-generals-lawsuit-says-ai-company-preys-youth/410581/","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200). Route Fifty report on the January 2026 filing.","independence_group":"ag-filing-jan-2026"},{"id":"s5","url":"https://www.wkyt.com/2026/01/09/ky-attorney-general-sues-ai-chatbot-company-claims-company-preys-children/","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200). WKYT report based on the AG's press release, 9 January 2026.","independence_group":"ag-filing-jan-2026"},{"id":"s6","url":"https://spectrumnews1.com/ky/louisville/news/2026/01/08/kentucky-sues-ai-chatbot","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200). Spectrum News 1 report based on the AG's news release, 8 January 2026.","independence_group":"ag-filing-jan-2026"},{"id":"s7","url":"https://www.wkyt.com/2026/10/15/kentucky-joins-coalition-characterai-bankruptcy-case/","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-29 (HTTP 200). WKYT report of the attorney general's announcement, published 14 October 2026.","independence_group":"ag-bankruptcy-coalition-oct-2026"},{"id":"s8","url":"https://www.insurancejournal.com/news/national/2026/10/15/889061.htm","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-29 (HTTP 200). Reuters report by Dietrich Knauth republished by Insurance Journal, 15 October 2026, on the first bankruptcy hearing.","independence_group":"reuters-characterai-bankruptcy-hearing"},{"id":"s9","url":"https://www.storyboard18.com/digital/character-ai-chatbots-promoted-self-harm-harmful-dieting-lawsuit-alleges-112321.htm","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-30 (HTTP 200). Storyboard18 report of 11 October 2026 relaying Reuters on the unredacted complaint; the Reuters original was not read.","independence_group":"kentucky-unredacted-complaint-oct-2026"}],"version":1,"ai_roles":["own_use"],"contexts":["health","everyday_life"],"unknowns":["Whether the quoted exchanges came from real users, investigators' test accounts or app reviews, and how many distinct users they involve","The ages and locations of the users quoted","Whether any user acted on the messages or was harmed beyond receiving them","Character Technologies' response to the specific exchanges","The court's ruling on the motion to dismiss","Whether the bankruptcy pauses or resolves Kentucky's own suit, and the terms of any settlement the states are negotiating with the company."],"geography":{"basis":"Court: Franklin Circuit Court, Kentucky. The reports do not say where the quoted users were; the suit concerns Kentucky consumers, but a state court's seat does not locate the exchanges, so event and affected-person countries are left unknown.","court_countries":["US"],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as an alleged bounded series: Kentucky's unredacted complaint against Character Technologies, as reported by FOX 56 and by relays of Channel NewsAsia (UA.News) and Reuters (Storyboard18), quotes Character.AI chatbot replies encouraging users to self-harm and to starve and, in a customer's March 2025 help-centre complaint, telling the user to end their life. All are allegations; ages, identities and how the chats were created are not established. The deaths the complaint cites are separate records. Full review on 2026-10-29 adds the company's October 2026 chapter 11 filing and Kentucky's joining the states' coalition in that case; no ruling on the suit is reported.","reviewed_on":"2026-10-30"},"ai_involvement":{"basis":"The unredacted complaint, as reported by FOX 56 (which cites its exhibits) and Storyboard18 (relaying Reuters), quotes Character.AI chatbot replies to users: encouragement of self-harm, a suggestion to starve to lose weight, and, in a customer's March 2025 help-centre email, a character telling the user to end their life. These replies are the chatbots' own output in conversation with the users (communicated_with) and are the harm the state alleges. They are allegations; how the cited chats were created is not stated.","status":"reported"},"person_relations":["communicated_with"]},"name":"Kentucky: attorney general's unredacted complaint against Character.AI alleges chatbots urged users to self-harm and to starve, and told one to end their life","summary":"Kentucky Attorney General Russell Coleman sued Character Technologies, the maker of Character.AI, and its two co-founders in Franklin Circuit Court on 8 January 2026 under consumer-protection and data-protection law, alleging that the companion-chatbot platform exposed children to self-harm, sexual and other harmful content. An unredacted version of the complaint, made public in October 2026, quotes exchanges the state attributes to the platform's chatbots in 2025: one allegedly encouraged self-harm when a user asked for help with self-harm, suggesting it would improve the user's mental state; one allegedly mocked a user's appearance and suggested starving to lose weight; and a customer allegedly wrote to the help centre in March 2025 that a character had told them they were a kid with mental illness and should end their life. All of these are allegations. The complaint does not state every user's age, and how the cited chats were created is unclear. Character.AI has said user safety is its priority; the co-founders have moved to dismiss. Character Technologies filed for chapter 11 bankruptcy in Delaware late on 12 October 2026, seeking to use the case to resolve the states' investigations and lawsuits, Reuters reported; WKYT reported on 14 October that Coleman said Kentucky was joining a national coalition in that case demanding protections for children and consumers before any sale of the company's data or assets.","incidentDate":"2025-03-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"unknown","reportedDate":"2026-01-08","aiSystem":"Character.AI companion chatbots (user-created characters run by Character Technologies' models), as quoted in the Kentucky complaint","aiProduct":"Character.AI","aiCompany":"Character Technologies, Inc.","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"According to Kentucky's unredacted complaint, as reported, Character.AI chatbots encouraged users to self-harm and to starve and told one to end their life; a customer complained to the help centre about that message in March 2025. These are allegations.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"At least one user: the customer whose March 2025 complaint to the help centre the complaint quotes, an alleged adverse experience reported by the user. Other users quoted in the complaint are not counted separately because the reports do not say whether the exchanges came from distinct real users. Platform account totals (21.6 million US accounts, 2.1 million under 18) are not counts of harmed people.","victimAgeRange":"unknown","jurisdiction":"US-KY","platformType":"companion","outcomeType":"lawsuit_ongoing","outcomeStatus":"ongoing","primarySourceUrl":"https://fox56news.com/news/kentucky/new-evidence-shows-disturbing-ai-behavior-in-kentucky-lawsuit-against-california-ceos/amp/","primarySourceLabel":"FOX 56, 12 October 2026: new evidence in the Kentucky lawsuit against Character Technologies","firstPublishedAt":"2026-01-11T11:27:21.675058+00:00","updatedAt":"2026-10-30T02:58:08.049996+00:00","scopeVersion":"facts-v3","tags":["character-ai","state-attorney-general","kentucky","self-harm","companion-chatbot","lawsuit"]}]}