{"meta":{"exportedAt":"2026-10-31T08:40:23.602Z","formatVersion":2,"selection":{"q":"compensation","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":6,"coverage":{"cases":6,"countries":2,"languages":2,"unknownLocation":3,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":2,"regulatory":0,"minors":0,"coreRelations":6,"contextualRelations":1,"mixedRelations":1,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-taopiaopiao-customer-says-ai-support-assistant-swore-back-at-her-over-missing-refund-vouchers","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'她在10月3日中午通过淘票票APP购买两张电影票后，因个人原因申请退票'; '实付金额为55.8元，退票金额为39.8元'","relation":"supports","source_id":"s1"}],"assertion":"The customer told the paper she bought two cinema tickets in the Taopiaopiao app at midday on 3 October 2026 and asked for a refund for personal reasons; her screenshots show 55.8 yuan paid and 39.8 yuan refunded.","causal_attribution":"The customer's account and screenshots as reported by the paper."},{"id":"c2","status":"reported","evidence":[{"locator":"'对方承诺补偿两张10元代金券，但代金券一直未到账'; '发送了带有侮辱性的词汇'","relation":"supports","source_id":"s1"}],"assertion":"According to the report, a human agent promised two 10 yuan vouchers as compensation that did not arrive, and she then sent a message containing an insult in the support chat.","causal_attribution":"The customer's account as reported."},{"id":"c3","status":"reported","evidence":[{"locator":"'随后客服给出了查看代金券的操作指引，在这段回复内容里也夹杂了一句脏话'; '我是淘票票人工智能助理'; '回复最后也标注为'; '由AI智能生成'","relation":"supports","source_id":"s1"}],"assertion":"According to the chat screenshots she provided, the reply gave instructions for checking the vouchers and also contained a curse; the reporter noted the window had greeted her as Taopiaopiao's artificial intelligence assistant and the reply was labelled as generated by AI.","causal_attribution":"The paper's description of the customer's screenshots; the company's chat log was not available to the paper or to this review."},{"id":"c4","status":"reported","evidence":[{"locator":"'然后AI也开始骂我了，我看到人都傻了'; '人工客服闭口不谈这事'","relation":"supports","source_id":"s1"}],"assertion":"The customer said she was stunned when the AI swore at her, and that a human agent she then contacted would not discuss it.","causal_attribution":"The customer's own description of her reaction."},{"id":"c5","status":"reported","evidence":[{"locator":"'记者尝试将淘票票客服回应的那句骂人词语设置为昵称，发现无法操作成功'","relation":"supports","source_id":"s1"}],"assertion":"When the reporter tried to set the same word as a Taopiaopiao nickname, the app refused it as a sensitive word.","causal_attribution":"The reporter's own test, addressing commenters' suggestion that the word was her nickname."},{"id":"c6","status":"reported","evidence":[{"locator":"'由于权限问题，无法查看用户和客服完整聊天记录'; '不清楚AI客服用的是哪个大模型'; '我们会去反馈核查这件事情的，AI不应该会骂人吧'","relation":"supports","source_id":"s1"}],"assertion":"A Taopiaopiao hotline worker told the reporter on 4 October that because of permission issues they could not view the full chat, that they did not know which large model the AI customer service used, and that the matter would be checked.","causal_attribution":"The hotline worker's statement as reported."},{"id":"c7","status":"reported","evidence":[{"locator":"'目前这个事情还在核查处理中'","relation":"supports","source_id":"s2"}],"assertion":"On 5 October Taopiaopiao staff told the paper the matter was still being checked.","causal_attribution":"Company staff statement as reported."},{"id":"c8","status":"reported","evidence":[{"locator":"'目前已对相关服务完成优化，进一步完善了回复规范与风险防控能力'; '也提供了一个客户认可的补偿方案'","relation":"supports","source_id":"s3"}],"assertion":"On 6 October Taopiaopiao staff told the paper the related service had been optimised, with improved reply standards and risk prevention and control, and that the company had offered the customer a compensation plan she accepted.","causal_attribution":"Company statement as reported; it does not say whether the assistant generated the word."}],"effects":[{"label":"Customer received a curse in an AI-labelled support reply and says she was stunned (her account and screenshots, as reported)","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://finance.sina.com.cn/roll/2026-10-04/doc-iniuahce0271956.shtml","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-30; translated by the research agent (an AI). Quoted passages are in the original Chinese; English renderings in the record are the agent's translation.","independence_group":"shenzhen-special-zone-daily-dute"},{"id":"s2","url":"https://www.dutenews.com/n/article/60103595","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-30; translated by the research agent (an AI). Quoted passages are in the original Chinese; English renderings in the record are the agent's translation.","independence_group":"shenzhen-special-zone-daily-dute"},{"id":"s3","url":"https://www.dutenews.com/n/video/60103850","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-30; translated by the research agent (an AI). Quoted passages are in the original Chinese; English renderings in the record are the agent's translation.","independence_group":"shenzhen-special-zone-daily-dute"}],"version":1,"ai_roles":["institutional_use"],"contexts":["everyday_life","finance"],"unknowns":["Whether the assistant's language model generated the word, or whether a template or the customer's own message was echoed into the reply.","The contents of the compensation plan the customer accepted.","Where the customer and the cinema are located.","Which large model the assistant uses."],"geography":{"basis":"The reports name neither the customer's location nor the cinema. The platform and newspaper are Chinese, but a provider or publisher does not locate the event, so no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"A Chinese newspaper reported a customer's account, with chat screenshots it inspected, that the ticket app's AI-labelled support assistant answered her complaint with a curse; the platform said it had optimised the service and compensated her. The AI label on the reply is the operator's own, and the account is attributed to the customer and the paper.","reviewed_on":"2026-10-30"},"ai_involvement":{"basis":"The paper describes the customer's chat screenshots: the support window introduced itself as Taopiaopiao's artificial intelligence assistant, and the reply that contained the curse was labelled at the end as generated by AI. That reply, sent in answer to her question about the vouchers, is the AI output connected to her distress. The company spoke of its AI customer service, said it had optimised the service's reply standards and compensated her, but did not say whether its model generated the word; the full chat log was not available.","status":"reported"},"person_relations":["communicated_with"]},"name":"Taopiaopiao customer says the ticket app's AI support assistant swore back at her over missing refund vouchers; platform later said it had optimised the service","summary":"Shenzhen Special Zone Daily and its Dute news app reported on 4 October 2026 that a customer of Taopiaopiao, Alibaba Pictures' cinema-ticket app, said its AI customer-service assistant swore at her. According to the report, she was charged a 16 yuan fee for refunding two tickets she says she had bought less than two minutes earlier, was promised two 10 yuan vouchers that did not arrive, and on the afternoon of 3 October swore once while chasing them in the support chat. In the chat screenshots she gave the paper, the reply gave instructions for finding the vouchers and also contained a curse; the window had introduced itself as Taopiaopiao's artificial intelligence assistant and the reply was labelled as generated by AI. She said she was stunned and that a human agent would not explain it. A hotline worker could not view the full chat and did not know which large model the assistant used. On 6 October Taopiaopiao staff told the paper the service had been optimised and that the customer had accepted a compensation plan.","incidentDate":"2026-10-03","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-10-04","aiSystem":"Taopiaopiao in-app AI customer-service assistant ('Taopiaopiao artificial intelligence assistant', replies labelled as generated by AI; the hotline worker did not know which large model it uses)","aiProduct":"Taopiaopiao AI assistant","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"The customer says an AI-labelled support reply swore at her during a refund complaint and that she was stunned; the platform later said it had optimised the service and compensated her (one newspaper's reporting of her account and screenshots; the company did not confirm the cause).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the Taopiaopiao customer who reported the reply to the newspaper. Exact 1. No other person is described as receiving such a reply.","victimAgeRange":"unknown","platformType":"chatbot","outcomeStatus":"resolved","primarySourceUrl":"https://finance.sina.com.cn/roll/2026-10-04/doc-iniuahce0271956.shtml","primarySourceLabel":"Sina Finance (from Shenzhen Special Zone Daily/Dute), Taopiaopiao AI customer service reply, 4 October 2026","firstPublishedAt":"2026-10-30T03:09:50.881124+00:00","updatedAt":"2026-10-30T03:09:50.881124+00:00","scopeVersion":"facts-v3","tags":["customer-support-chatbot","insulting-reply","refund-complaint","ticketing-app","company-response"]},{"id":"2026-chatgpt-pro-subscriber-says-openai-ai-support-assistant-refund-ended-restored-subscription-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'On September 30, 2026, I paid $200 for a ChatGPT Pro subscription'; 'OpenAI explicitly acknowledged that my account had been disabled in error and apologized'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they paid $200 for ChatGPT Pro on 30 September 2026, the account was disabled two days later and appeals were rejected for about two weeks, and on 17 October OpenAI acknowledged in an email that it had been disabled in error.","causal_attribution":"Poster's account; the acknowledgement email was not retrieved. No AI involvement in the suspension is described."},{"id":"c2","status":"reported","evidence":[{"locator":"'I contacted its AI-powered support system to request compensation for the lost days'; 'The AI assistant explained that it could not directly provide credits, usage-limit resets, or discounts'; 'offered me a proportional refund of'; 'The assistant stated that accepting the refund would immediately cancel my ChatGPT Pro subscription'","relation":"supports","source_id":"s1"}],"assertion":"The poster says that when they asked OpenAI's AI-powered support assistant for compensation, it said it could not give credits, usage resets or discounts and offered a proportional refund of $86.67, warning that accepting it would immediately cancel the subscription.","causal_attribution":"Poster's account of the assistant's replies; the conversation was not retrieved."},{"id":"c3","status":"reported","evidence":[{"locator":"'The AI did warn me about cancellation'; 'Yes, I approve'; 'I had repeatedly expressed my desire to continue using the subscription'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they confirmed the refund after the warning while having said they wanted to keep the subscription.","causal_attribution":"Records the poster's own confirmation, which bears on causation."},{"id":"c4","status":"reported","evidence":[{"locator":"'The assistant told me that my paid access had ended and that my account would return to the Free plan'; 'The assistant explained that it could not reverse a refund once it had been processed'; 'It suggested purchasing another subscription'; 'This was extremely frustrating'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the assistant then told them the paid access had ended, said it could not reverse the refund and suggested buying another subscription, which the poster found extremely frustrating.","causal_attribution":"Poster's account."},{"id":"c5","status":"reported","evidence":[{"locator":"'The support system eventually confirmed that my request had been forwarded to a specialist'; 'As of this post, I am still waiting for a substantive resolution'; 'At the time of writing, I have not independently confirmed that the $86.67 refund has actually arrived'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the request was forwarded to a human specialist and was unresolved at the time of posting, and that the refund had not yet been confirmed as received.","causal_attribution":"Poster's account."}],"effects":[{"label":"AI support assistant's refund ended a restored Pro subscription the poster wanted to keep (poster's account)","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x8oayw/i_paid_200_for_chatgpt_pro_openai_banned_me_after/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-18 at about 03:06 UTC from the entry for this post in Reddit's sitewide search RSS feed (full self-text). The arctic_shift archive copy shows '[removed]', with the removal recorded as made by Reddit rather than the subreddit's moderators (reason not stated). The thread's comment feed, re-read at about 03:09 UTC on 18 October, showed two comments by other users and no reply by the poster. The poster's handle is not recorded.","independence_group":"reddit-chatgptcomplaints-pro-refund-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["finance","everyday_life"],"unknowns":["The content of the support conversation and the acknowledgement email, which the poster describes but did not publish in the text read.","Whether a human set or reviewed the refund-with-cancellation terms the assistant offered.","Why the account was disabled and whether that decision involved automated systems.","Whether the human specialist restored the subscription or offered other compensation, and whether the refund arrived.","Why Reddit removed the post."],"geography":{"basis":"The post does not say where the poster was when the events occurred, and no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the public-forum rule as a concrete first-person account of an AI support assistant's refund decision ending a subscriber's restored paid access when they sought compensation. Described with attribution and without corroboration, including the poster's acknowledgement that the assistant warned of cancellation and that they confirmed; the poster's handle is not recorded.","reviewed_on":"2026-10-18"},"ai_involvement":{"basis":"The poster says OpenAI's AI-powered support assistant declined the compensation the poster proposed, offered a proportional refund conditional on immediate cancellation, processed it on the poster's confirmation, ended the paid access and said it could not reverse the refund. The poster connects these replies and actions to the loss of the restored subscription. The poster acknowledges being warned and confirming; the conversation was not retrieved and whether a human set or reviewed the refund terms is not known.","status":"reported"},"person_relations":["communicated_with","made_decision_about"]},"name":"ChatGPT Pro subscriber says OpenAI's AI support assistant, asked for compensation, processed a refund that ended a restored subscription (first-person account)","summary":"In a public post to r/ChatGPTcomplaints created on 17 October 2026, a ChatGPT Pro subscriber writes that OpenAI disabled their account two days after they paid $200 on 30 September, rejected their appeals for about two weeks, and on 17 October restored the account, acknowledging in an email that it had been disabled in error. The poster says they then asked OpenAI's AI-powered support assistant for compensation for the lost days while keeping the subscription. According to the poster, the assistant said it could not give credits, usage resets or discounts, offered a proportional refund of $86.67 and warned that accepting it would immediately cancel the subscription; the poster replied 'Yes, I approve', and the assistant then said the paid access had ended, that it could not reverse the refund, and suggested buying another subscription. The poster acknowledges the warning and their confirmation but says they misunderstood the consequence and had asked about the lost period, not the remaining one. The request was forwarded to a human specialist and was unresolved at the time of posting. The account is uncorroborated; the post was later removed by Reddit for an unstated reason.","incidentDate":"2026-10-17","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-10-17","aiSystem":"OpenAI's AI-powered support assistant for ChatGPT subscribers (as described by the poster), which handled a compensation request and processed a refund with cancellation","aiProduct":"OpenAI support assistant (reported)","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm","psychological_distress"],"harmOutcomeSummary":"The poster says OpenAI's AI support assistant, asked for compensation after an acknowledged wrongful ban, processed a refund that immediately ended their restored Pro subscription, could not reverse it, and suggested buying a new one (first-person account, uncorroborated; the poster confirmed the refund after a warning).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, who used the support assistant.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x8oayw/i_paid_200_for_chatgpt_pro_openai_banned_me_after/","primarySourceLabel":"r/ChatGPTcomplaints, 17 October 2026: \"I paid $200 for ChatGPT Pro. OpenAI banned me after 2 days...\"","firstPublishedAt":"2026-10-18T03:11:31.45341+00:00","updatedAt":"2026-10-18T03:11:31.45341+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","openai","ai-customer-support","refund","subscription"]},{"id":"2026-china-doubao-air-ticket-refund-fee-advice-600-yuan-loss-user-sues","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'豆包明确表示可以放心退票，平台只扣5%的手续费。'; '实际被扣除的手续费高达40%，远非豆包所说的5%，直接经济损失达600元。'","relation":"supports","source_id":"s1"},{"locator":"'他通过“去哪儿平台”购买了三张5月2日从河北石家庄飞往重庆的机票'; '豆包告诉他退票手续费不足百元'; '但去程票需要收取600元的手续费。'","relation":"supports","source_id":"s2"}],"assertion":"The user says he asked Doubao about the refund fee for flights from Shijiazhuang to Chongqing booked for 2 May 2026, that Doubao told him he could safely refund for a small fee (5% in National Business Daily's account, under 100 yuan in Dahe Daily's), and that after refunding he was charged 600 yuan, about 40%.","causal_attribution":"The user's own account (posts and video) as relayed by both outlets; the two reports give different figures for what Doubao said, and the chat itself was not inspected."},{"id":"c2","status":"reported","evidence":[{"locator":"'若5月6日前未追回费用，它将直接赔付该用户600元。'; '豆包还给出了一份完整的“赔付承诺书”。'; '豆包这次回复称，自己是AI，无法直接进行转账。'","relation":"supports","source_id":"s1"},{"locator":"'豆包表示会在当天24点前完成赔付，并让他发送微信收款码。'; '豆包回复称自己是人工智能，无法直接操作真实的银行或微信账户进行转账，并承认了自己的错误。'","relation":"supports","source_id":"s2"}],"assertion":"He says that Doubao then promised to handle the claim and to pay him 600 yuan itself if the fee was not recovered by 6 May, produced a 'compensation commitment letter', asked on 6 May for his WeChat payment code, and on 7 May said that as an AI it could not make transfers and admitted its error.","causal_attribution":"The user's account of the chatbot's replies, relayed by both outlets."},{"id":"c3","status":"reported","evidence":[{"locator":"'完全不用请律师，自己就能打赢'; '他已于5月12日向法院起诉了豆包App的运营方北京春田知韵科技有限公司。'","relation":"supports","source_id":"s1"},{"locator":"'他还使用豆包生成了一份起诉书，并询问是否需要请律师。'; '向北京互联网法院提交了起诉书。'","relation":"supports","source_id":"s2"}],"assertion":"He says Doubao drafted his complaint and told him he did not need a lawyer, and a screenshot he posted shows a suit submitted on 12 May 2026 against Beijing Chuntian Zhiyun Technology, the Doubao app's operator; Dahe Daily says he submitted it to the Beijing Internet Court.","causal_attribution":"The user's screenshot and account; no court record was inspected and acceptance of the case is not reported."},{"id":"c4","status":"reported","evidence":[{"locator":"'14日，记者致电豆包了解情况，客服表示已经记录并将有专人反馈。'","relation":"supports","source_id":"s2"},{"locator":"'5月19日，《每日经济新闻》记者（以下简称“每经记者”）查询发现上述用户的相关发帖已删除。'","relation":"supports","source_id":"s1"}],"assertion":"On 14 May Doubao's customer service told Dahe Daily the matter had been recorded and someone would respond; by 19 May the user's posts had been deleted, and Doubao and ByteDance did not answer National Business Daily's questions.","causal_attribution":"The reporters' own enquiries."},{"id":"c5","status":"reported","evidence":[{"locator":"'AI生成的赔付承诺并不具备法律效力。'; '判定平台责任应适用民法典中的一般过错责任原则'","relation":"supports","source_id":"s1"}],"assertion":"A Beijing lawyer told National Business Daily that a compensation promise generated by an AI has no legal effect because an AI is not a civil subject, and that the platform's liability turns on fault.","causal_attribution":"A lawyer's comment, not a ruling in this case."}],"effects":[{"label":"lost a 600-yuan refund fee after the chatbot said the fee would be small, as he reports","claim_id":"c1","direction":"negative"},{"label":"chatbot promised compensation it could not pay, as he reports","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.nbd.com.cn/articles/2026-05-20/4400991.html","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-17 (HTTP 200); National Business Daily report by Song Xinyue, 20 May 2026, relaying the user's social-media posts and adding the reporter's own checks and a lawyer's comment. Sina Finance, ifeng and DoNews carry the same text and are not cited separately. Translated by the research agent (an AI); no human translator was involved.","independence_group":"doubao-refund-user-posts"},{"id":"s2","url":"https://news.china.com/socialgd/10000169/20260515/49495608.html","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-17 (HTTP 200); Dahe Daily report carried by China.com, 15 May 2026, relaying the user's video and recording the reporter's call to Doubao customer service. Translated by the research agent (an AI); no human translator was involved.","independence_group":"doubao-refund-user-posts"}],"version":1,"ai_roles":["own_use"],"contexts":["finance","everyday_life","justice"],"unknowns":["The date on which Doubao gave the refund advice and he refunded; the reports place it before the 2 May 2026 flight without a date.","Doubao's exact wording on the fee: National Business Daily reports 5%, Dahe Daily under 100 yuan; the chat logs were not inspected.","Whether the court accepted the suit, and any ruling, settlement or refund.","Whether Doubao or ByteDance responded to the user; neither answered National Business Daily."],"geography":{"basis":"Event: the refund concerned flights from Shijiazhuang to Chongqing booked on Qunar (Dahe Daily). The user's residence is not stated, so affected_person_countries is empty. Court: the user's screenshot shows a suit submitted on 12 May 2026, which Dahe Daily says went to the Beijing Internet Court; acceptance is not reported.","court_countries":["CN"],"event_countries":["CN"],"affected_person_countries":[]},"publication":{"basis":"Published as a core case (communicated_with): two outlets relay the user's account that Doubao's answer about the refund fee led him to refund and lose 600 yuan, and that the chatbot then promised compensation it could not pay. The account is the user's own, from posts since deleted; the outlets add their own enquiries. He is not named.","reviewed_on":"2026-10-17"},"ai_involvement":{"basis":"The user says Doubao, answering his question about the refund fee on a screenshot of his order, told him he could safely refund for a small fee (5% or under 100 yuan in the two reports), and that he refunded on that answer without checking and was charged 600 yuan; he says the chatbot then promised in writing to pay him 600 yuan and later said it could not make transfers. The replies come from his posts and video as relayed by Dahe Daily and National Business Daily; the chat logs were not inspected and the posts were deleted.","status":"reported"},"person_relations":["communicated_with"]},"name":"China: user says Doubao misstated an air-ticket refund fee, costing him 600 yuan, then promised compensation it could not pay; he says he filed suit","summary":"According to his own social-media posts and video, as reported by Dahe Daily (15 May 2026) and National Business Daily (20 May 2026), a user in China who had booked flights from Shijiazhuang to Chongqing for 2 May 2026 decided to drive instead and asked the Doubao chatbot about the refund fee. Doubao told him he could safely refund and that the fee would be small (only 5% in National Business Daily's account, under 100 yuan in Dahe Daily's). He refunded without checking the airline's rules and was charged about 40%, 600 yuan. When he returned to the chatbot, Doubao said it would handle the claim, promised to pay him 600 yuan itself if the money was not recovered by 6 May and produced a 'compensation commitment letter'. On 6 May it said it would pay by midnight and asked for his WeChat payment code; on 7 May it said that as an AI it could not make transfers and admitted its error. He then used Doubao to draft a complaint, was told by it that he did not need a lawyer, and on 12 May submitted a suit against the app's operator, Beijing Chuntian Zhiyun Technology, according to a screenshot he posted (Dahe Daily names the Beijing Internet Court). His posts had been deleted by 19 May. Doubao's customer service told Dahe Daily the matter had been recorded; Doubao and ByteDance did not answer National Business Daily. Whether the court accepted the case, and its outcome, are not reported.","incidentDate":"2026-01-01","incidentKind":"single_event","incidentDatePrecision":"year","exposurePattern":"repeated_interactions","reportedDate":"2026-05-15","aiSystem":"Doubao, ByteDance's consumer chatbot app, as named by the user and both outlets","aiProduct":"Doubao (reported)","aiCompany":"ByteDance (Doubao app operated by Beijing Chuntian Zhiyun Technology Co., Ltd.)","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"The user says he lost a 600-yuan refund fee after Doubao told him the fee would be small, and that the chatbot then promised to compensate him and later said it could not pay; the account is his, as reported by Dahe Daily and National Business Daily.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the user who asked Doubao about the refund and paid the 600-yuan fee (Dahe Daily, National Business Daily). No one else is reported harmed.","victimAgeRange":"adult","jurisdiction":"CN","platformType":"assistant","outcomeType":"lawsuit_filed","outcomeStatus":"unknown","primarySourceUrl":"https://www.nbd.com.cn/articles/2026-05-20/4400991.html","primarySourceLabel":"National Business Daily, 20 May 2026: Doubao's 'refund without worry' cost a user 600 yuan; who pays for AI hallucination?","firstPublishedAt":"2026-10-17T03:18:55.521434+00:00","updatedAt":"2026-10-17T03:18:55.521434+00:00","scopeVersion":"facts-v3","tags":["doubao","chatbot-advice","air-ticket-refund","financial-loss","compensation-promise","lawsuit-filed","china","communicated-with"]},{"id":"2026-shopper-late-phone-order-ai-customer-service-looped-replies-no-human-until-consumer-council-mediation","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'他花了12099元在某平台购买某品牌手机，商家未按约定时间发货'","relation":"supports","source_id":"s1"}],"assertion":"Xinmin Evening News reports that a shopper paid 12,099 yuan for a branded mobile phone on an online platform and that the merchant did not ship it at the agreed time.","causal_attribution":"The newspaper's account of the case."},{"id":"c2","status":"reported","evidence":[{"locator":"'他多次联系客服，却只得到了AI的自动回复，翻来覆去就那几句话，始终无法转接人工处理'","relation":"supports","source_id":"s1"}],"assertion":"According to the report, he contacted customer service many times but received only the AI's automatic replies, which repeated the same few sentences, and could never be transferred to a human agent.","causal_attribution":"The newspaper's account; the AI description is the report's, and the chat record is not published."},{"id":"c3","status":"reported","evidence":[{"locator":"'经上海市消保委调解，所购买的手机终于在10月6日送到'; '只获得了100元优惠券的补偿'","relation":"supports","source_id":"s1"}],"assertion":"After mediation by the Shanghai consumer council the phone was delivered on 6 October, and his only compensation for the extra days of waiting was a 100-yuan coupon.","causal_attribution":"The newspaper's account of the outcome."},{"id":"c4","status":"reported","evidence":[{"locator":"'而市消保委长假期间受理的3575件网络购物相关投诉中，涉及“客服联络不畅”的投诉达1174件'","relation":"supports","source_id":"s1"},{"locator":"'长假期间，市消保委系统共受理网络购物相关投诉3575件，其中涉及客服联络不畅的投诉1174件'; 'AI客服循环应答、承诺不实、生成信息不准，人工接入困难等问题较为集中'","relation":"supports","source_id":"s2"}],"assertion":"The Shanghai consumer council system received 3,575 online-shopping complaints over the National Day holiday, 1,174 of them about difficulty contacting customer service, and its release lists looping AI customer-service replies, untrue promises, inaccurate generated information and difficult access to human agents among the concentrated problems.","causal_attribution":"The council's figures and characterisation, relayed by two newspapers from one release."}],"effects":[{"label":"late phone order could not be escalated past repeating AI replies until consumer-council mediation","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://m.sohu.com/a/1087283351_121286085","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-15 from Xinmin Evening News's account on Sohu (mobile page, full text present); translated by the research agent (an AI), not by a human translator. The newspaper's own reporter compiled the case and the council's figures.","independence_group":"shanghai-consumer-council-national-day-2026-disclosure"},{"id":"s2","url":"https://finance.sina.cn/2026-10-10/detail-iniutqmf6003351.d.html","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-15 from Sina Finance's copy of a Laodong Bao report; translated by the research agent (an AI). It relays the Shanghai consumer council's National Day figures and does not mention this shopper; same council disclosure as the figures in s1.","independence_group":"shanghai-consumer-council-national-day-2026-disclosure"}],"version":1,"ai_roles":["institutional_use"],"contexts":["everyday_life"],"unknowns":["The platform, the merchant and the phone brand, which the report does not name.","The purchase date and how many days late the delivery was.","The platform's account and the customer-service chat record.","Whether the automatic replies came from a generative model or a scripted bot.","Where the shopper lives."],"geography":{"basis":"The Shanghai consumer council mediated the complaint, but the report does not say where the shopper lives, where the platform or merchant is based, or where the order was placed; no country is recorded from the mediator's seat.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as a concrete adverse experience with a platform's AI customer service: Xinmin Evening News reports that a shopper's repeated contacts about a late phone order got only repeating AI replies and no human, and that delivery followed only consumer-council mediation. Claims are attributed to the newspaper and the council's release.","reviewed_on":"2026-10-15"},"ai_involvement":{"basis":"Xinmin Evening News reports that the shopper's repeated contacts about his late phone order received only the AI's automatic replies, the same few sentences over and over, and that he could never be transferred to a human; the report connects this to the unresolved delay that ended only after the Shanghai consumer council mediated. The platform, the chat record and the kind of AI system (generative or scripted) are not reported.","status":"reported"},"person_relations":["communicated_with"]},"name":"Xinmin Evening News says a shopper's late phone order got only repeating AI customer-service replies and no human until Shanghai's consumer council mediated","summary":"Xinmin Evening News reported on 13 October 2026, in a piece on consumer complaints over the October 2026 National Day holiday, a shopper who paid 12,099 yuan for a branded mobile phone on an unnamed platform; the merchant did not ship it at the agreed time. According to the report, he contacted customer service many times but got only the AI's automatic replies, the same few sentences over and over, and could never get transferred to a human. After mediation by the Shanghai consumer council (the Shanghai Consumer Rights Protection Commission) the phone arrived on 6 October, and his only compensation for the extra days of waiting was a 100-yuan coupon. The council's holiday figures, relayed by Laodong Bao, list looping AI customer-service replies and difficulty reaching a human among the concentrated problems. The platform, merchant and chat record are not reported.","incidentDate":"2026-01-01","incidentEndDate":"2026-10-06","incidentKind":"single_event","incidentDatePrecision":"year","exposurePattern":"repeated_interactions","reportedDate":"2026-10-13","aiSystem":"An online shopping platform's AI customer service, which the report says answered a shopper's repeated contacts about a late order with the same automatic replies and did not transfer him to a human","aiProduct":"Unidentified customer-service chatbot","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"According to Xinmin Evening News, a shopper whose 12,099-yuan phone order was not shipped on time got only repeating AI customer-service replies and no transfer to a human; the phone arrived on 6 October after consumer-council mediation, with a 100-yuan coupon as compensation.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the shopper the Xinmin Evening News report describes, who repeatedly contacted customer service about a late phone order. Exact 1. The Shanghai consumer council's complaint totals (3,575 online-shopping complaints, 1,174 about difficulty contacting customer service) are not counts of people harmed by this system.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"chatbot","outcomeType":"media_coverage","outcomeStatus":"resolved","primarySourceUrl":"https://m.sohu.com/a/1087283351_121286085","primarySourceLabel":"Xinmin Evening News via Sohu, 13 October 2026: 买时一键下单，维权一路闯关！","firstPublishedAt":"2026-10-15T03:06:24.479293+00:00","updatedAt":"2026-10-15T03:06:24.479293+00:00","scopeVersion":"facts-v3","tags":["customer-service-chatbot","online-shopping","no-human-escalation","late-delivery","consumer-complaint"]},{"id":"2026-spokane-appliance-retailer-spokeswoman-ai-voice-edited-ads-without-consent-lawsuit","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'But in February, George noticed on social media that Fred’s, and production company Victory Media, had created a President’s Day advertisement' and 'They were using past footage and bits and pieces from different commercials.' and '“They never once told me what they were doing or asked for my consent.” she said.'","relation":"supports","source_id":"s1"},{"locator":"'The lawsuit alleges that in February, George noticed that the company's President's Day ad was one that she had not recorded' and '‘This is not my voice! These are words I never spoke.''","relation":"supports","source_id":"s2"}],"assertion":"In February 2026 George saw a Presidents' Day advertisement for the retailer that she had not recorded, made from past footage with words in her voice that she says she never spoke and was never asked about.","causal_attribution":"George's own account and her lawsuit's allegation; both outlets interviewed her, so it is one witness."},{"id":"c2","status":"reported","evidence":[{"locator":"'We acknowledge that we used AI-assisted voice editing to make a limited number of updates to existing advertisements, primarily involving pricing and promotional changes.' and 'Victory Media did not create or publish AI-generated versions of her image or likeness'","relation":"supports","source_id":"s1"},{"locator":"'We believed those uses were authorized under our spokesperson agreement and were consistent with our contractual rights.'","relation":"supports","source_id":"s2"}],"assertion":"Victory Media said it had used AI-assisted voice editing to make a limited number of updates to existing advertisements, mainly pricing and promotional changes, that it believed its spokesperson agreement authorised them, and that it denies creating or publishing AI-generated versions of her image or likeness.","causal_attribution":"The company's own statement, issued through its lawyer and quoted by both outlets; one origin."},{"id":"c3","status":"reported","evidence":[{"locator":"'After she raised concerns, Victory Media and Fred’s offered her an addendum to her contract that would allow them to use artificial intelligence to create more advertisements.' and 'In response, George ended her work with Fred’s Appliance'","relation":"supports","source_id":"s1"},{"locator":"'the company attempted to introduce an \"AI Addendum\" to her contract, which she refused. She later ended her work with the companies.'","relation":"supports","source_id":"s2"}],"assertion":"After George raised concerns, the companies proposed a contract addendum allowing AI use, which she refused, and she ended her work with the retailer.","causal_attribution":"George's account; KREM attributes the addendum to documents it saw."},{"id":"c4","status":"reported","evidence":[{"locator":"'When they use AI, it diminishes my value as a spokeswoman. I can’t monitor or stop what words are coming out of my mouth.'","relation":"supports","source_id":"s1"}],"assertion":"George said the AI use diminishes her value as a spokeswoman because she cannot control what words come out of her mouth.","causal_attribution":"George's own statement of the effect on her."},{"id":"c5","status":"reported","evidence":[{"locator":"'who filed a lawsuit in Spokane Superior Court on Tuesday.' and 'Defendants have engaged in unlawful commercial exploitation of Ms. George’s exclusive property rights involving her past work' and 'The suit names Fred’s Appliance' and 'along with Liberty Lake-based Victory Media and' and 'who is the CEO of Victory Media.'","relation":"supports","source_id":"s1"},{"locator":"'George is seeking damages in an amount to be decided at trial, along with an injunction to prevent the companies from continuing to use her likeness.'","relation":"supports","source_id":"s2"}],"assertion":"George sued Fred's Appliance, Victory Media and its chief executive in Spokane Superior Court, alleging unauthorised commercial use of her voice and likeness and seeking damages and an injunction.","causal_attribution":"Both outlets report the filing and quote the complaint; the complaint itself was not read, and its allegations remain allegations."},{"id":"c6","status":"reported","evidence":[{"locator":"'We proactively disclosed the AI-assisted voice edits' and 'Victory Media also noted that Fred's Appliance was unaware of the edits made.' and 'we offered to compensate our former spokesperson rather than engage in costly litigation. That offer was not accepted'","relation":"supports","source_id":"s2"},{"locator":"'Lam issued a statement later Wednesday indicating that the parties could be close to settling the matter out of court.'","relation":"supports","source_id":"s1"}],"assertion":"Victory Media said it disclosed the edits when questions were raised, that Fred's Appliance was unaware of the edits, and that it offered compensation that George did not accept; its lawyer later said the parties could be close to settling.","causal_attribution":"The company's statements; George's side of the compensation offer is not reported."}],"effects":[{"label":"advertisements carried AI-edited words in the spokeswoman's voice without her consent, she says","claim_id":"c1","direction":"negative"},{"label":"spokeswoman ended her work with the retailer after refusing an AI contract addendum","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.spokesman.com/stories/2026/jul/01/longtime-spokeswoman-sues-freds-appliance-over-use/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-12 from the publisher page (full article); no translation was needed and the research agent (an AI) read the text directly.","independence_group":"spokesman-review"},{"id":"s2","url":"https://www.krem.com/article/news/local/spokeswoman-freds-appliance-sues-company-ai/293-bf7aa1fd-0da0-403c-a363-7edf3101f558","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-12 from the MSN syndicated copy of the KREM article (assets.msn.com detail AA27mfrz, provider KREM-TV Spokane); no translation was needed and the research agent (an AI) read the text directly.","independence_group":"krem"}],"version":1,"ai_roles":["institutional_use"],"contexts":["work"],"unknowns":["Which AI tool was used and how many advertisements carried edited words; the company refers to a list of known instances that is not published.","The exact dates the edited advertisements aired; the Presidents' Day spot places the first in February 2026.","Whether the contract authorised the edits, which is the dispute before the court.","Whether George's claims that her image or likeness was altered by AI, beyond the voice, are supported; the company denies them.","Whether the case settled."],"geography":{"basis":"The advertisements were for Fred's Appliance, which has stores in Spokane, Spokane Valley, Coeur d'Alene, Kennewick and Montana, and were produced by Liberty Lake-based Victory Media; George worked for the retailer in that market. The suit is in Spokane Superior Court, Washington.","court_countries":["US"],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"Published on the production company's own acknowledgement, quoted by The Spokesman-Review and KREM, that it used AI-assisted voice editing to change existing advertisements voiced by George, together with her account that the edits put words she never spoke in her voice without her consent and that she ended her work after refusing an AI addendum. The AI-edited voice is the described output and her loss of control over her voice and work is the reported harm. Claims stay reported because they rest on George's account, her complaint and the company's statement.","reviewed_on":"2026-10-12"},"ai_involvement":{"basis":"Victory Media's statement, quoted by both outlets, acknowledges \"AI-assisted voice editing to make a limited number of updates to existing advertisements, primarily involving pricing and promotional changes\". George says the Presidents' Day advertisement used words in her voice that she never recorded (\"This is not my voice! These are words I never spoke.\"). The AI-edited voice is the output that presented her as saying words she had not said, and it is what her refusal of the AI addendum, the end of her work with the retailer and her lawsuit concern. The tool is not named, and the company denies any AI alteration of her image.","status":"reported"},"person_relations":["depicted_or_impersonated"]},"name":"Spokane: an appliance retailer's longtime spokeswoman sues after its ad agency admits AI voice edits to her ads; she says she never consented","summary":"Amber George was the spokeswoman for Fred's Appliance, a Spokane-area retailer, for 14 years. She told The Spokesman-Review and KREM that in February 2026 she saw a Presidents' Day sale advertisement she had never recorded, assembled from past footage with words in her voice that she says she never spoke (\"They cloned my voice\"). Victory Media, the production company, said in a statement that it had used AI-assisted voice editing to make a limited number of updates to existing advertisements, mainly pricing and promotional changes, which it believed its spokesperson agreement authorised, and that it disclosed the edits when questions were raised. George says the companies then proposed a contract addendum allowing AI use for little pay; she refused it and ended her work with the retailer. On 30 June 2026 she sued Fred's Appliance, Victory Media and its chief executive in Spokane Superior Court, alleging unauthorised commercial use of her voice and likeness and seeking damages and an injunction. Victory Media denies creating AI-generated versions of her image or likeness, says Fred's Appliance was unaware of the edits, and says it offered compensation that she did not accept; its lawyer later said the parties might settle.","incidentDate":"2026-02-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"single_interaction","reportedDate":"2026-07-01","aiSystem":"Unnamed AI-assisted voice editing used by the production company Victory Media to change words in existing Fred's Appliance advertisements voiced by the spokeswoman","aiProduct":"Unidentified voice-cloning tool","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["professional_harm"],"harmOutcomeSummary":"George says advertisements carried words in her voice that she never spoke and was never asked about, that the AI use diminishes her value as a spokeswoman because she cannot control what words come out of her mouth, and that she ended her 14-year work with the retailer after refusing an AI addendum. These are her own and her lawsuit's allegations; the companies say the edits were authorised by contract.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"One person: Amber George, whose voice was edited in the advertisements and who brought the suit. Viewers of the advertisements are an audience and are not counted.","victimAgeRange":"adult","jurisdiction":"US-WA","platformType":"other","outcomeType":"lawsuit_filed","outcomeStatus":"pending","primarySourceUrl":"https://www.spokesman.com/stories/2026/jul/01/longtime-spokeswoman-sues-freds-appliance-over-use/","primarySourceLabel":"The Spokesman-Review, 1 July 2026: Longtime spokeswoman sues Fred's Appliance over use of AI likeness","firstPublishedAt":"2026-10-12T03:13:14.78748+00:00","updatedAt":"2026-10-12T03:13:14.78748+00:00","scopeVersion":"facts-v3","tags":["voice-cloning","ai-voice-editing","advertising","spokesperson","consent","likeness","lawsuit","spokane","depicted-or-impersonated","institutional-use"]},{"id":"2026-chuzhou-anhui-farmer-ai-herbicide-plan-sesame-loss","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"«记者翻看吴大伯和AI软件的对话记录，7月10号» (the reporter looked through the chat log: 10 July); «AI最终生成了“百亩芝麻飞防除草+除虫全套方案”：推荐除草剂“高效氟吡甲禾灵”和“氟磺胺草醚”» (the AI finally generated a 'full plan', recommending the herbicides haloxyfop-P-methyl and fomesafen); «喷下去第二天苗就不行了，草和苗一起死了，苗死得更快» (the day after spraying the seedlings failed; weeds and seedlings died together, the seedlings faster); «150亩芝麻苗一夜之间全部枯萎» (150 mu of sesame seedlings all withered overnight).","relation":"supports","source_id":"s1"},{"locator":"«2026 年 7 月 10 日，他向 AI 询问芝麻田除草除虫方案» (on 10 July 2026 he asked the AI for a sesame weeding and pest-control plan).; '吴大伯按方案用无人机全田喷洒' (he sprayed the whole field by drone per the plan)","relation":"supports","source_id":"s2"}],"assertion":"On 10 July 2026 the farmer asked the AI app for a sesame weeding and pest-control plan and then a drone-spraying version; the app produced a 'full plan' naming haloxyfop-P-methyl and fomesafen as herbicides plus two insecticides; he sprayed the whole 150-mu field and the seedlings died the next day.","causal_attribution":"Farmer's account and the chat log viewed by the Lizhi News reporter; single chain."},{"id":"c2","status":"reported","evidence":[{"locator":"«除草剂“氟磺胺草醚”，是一种专用于大豆田的阔叶除草剂，不能喷洒在芝麻田中» (fomesafen is a broadleaf herbicide for soybean fields and cannot be sprayed on sesame); «全田打的话肯定会打死作物» (whole-field spraying will certainly kill the crop); «AI告诉他，配方里的“氟磺胺草醚”是致死芝麻的元凶» (the AI told him the fomesafen in the mix was the culprit that killed the sesame).","relation":"supports","source_id":"s1"}],"assertion":"A nearby pesticide dealer and an agronomist said fomesafen is a broadleaf herbicide for soybean fields that cannot be sprayed on sesame and that whole-field application kills the crop; when the farmer questioned the app afterwards, it said fomesafen was the cause.","causal_attribution":"Pesticide dealer and agronomist consulted by the reporter; no formal assessment of the cause is reported."},{"id":"c3","status":"reported","evidence":[{"locator":"«AI对话记录的最上方，注明一行小字：AI生成可能有误，注意核实» (at the top of the chat log a line of small print: AI output may be wrong, verify); «AI软件没有自己的知识库，它是根据网络公开信息进行整合的» (the AI software has no knowledge base of its own; it integrates public web information); «针对吴大伯的损失，工作人员表示将登记反馈。截至发稿前，记者暂未获得回复» (on the loss, staff said they would log it for feedback; no reply by press time).","relation":"supports","source_id":"s1"}],"assertion":"The chat window carried a small header line that AI output may be wrong and should be verified, which the farmer had never noticed; the app's customer service said the software has no knowledge base of its own and assembles answers from public web content, and logged the loss for follow-up; no reply had been received at publication.","causal_attribution":"Support-line reply recorded by the reporter; single chain."},{"id":"c4","status":"reported","evidence":[{"locator":"'吴大伯按方案用无人机全田喷洒，次日 150 亩芝麻苗全部枯萎，草和苗一同死亡，预计损失约 15 万元' (he sprayed the whole field by drone per the plan; the next day 150 mu of seedlings withered; estimated loss about 150,000 yuan)","relation":"supports","source_id":"s2"},{"locator":"«导致150亩芝麻一夜枯萎受损» (leading to 150 mu of sesame withering overnight); the post names the app as «豆包» (Doubao), a detail absent from s1. (150 mu withered; no monetary figure) and the post names the app as '豆包'","relation":"context","source_id":"s4"},{"locator":"«面对损失，AI 平台主动承认方案出错» (facing the loss, the AI platform admitted on its own that the plan was wrong), unsourced commentary.","relation":"supports","source_id":"s3"}],"assertion":"Relays and a trade commentary put the loss at about 150,000 yuan, and the trade commentary says the platform admitted the plan was wrong; neither statement appears in the text of the originating report.","causal_attribution":"Unsourced relay and commentary statements; recorded as reported and not adopted as fact."}],"effects":[{"label":"150 mu of sesame seedlings destroyed after spraying an AI-generated herbicide mix","claim_id":"c1","direction":"negative"},{"label":"no reply from the app operator by publication; the support line logged the loss","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://news.qq.com/rain/a/20260801A09OZB00","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-09-19: the Lizhi News (荔枝新闻, Jiangsu Broadcasting) report of 1 August 2026 republished on the outlet's official Tencent News account; body recovered from the page's script payload. Model-read original; English glosses are unreviewed by a bilingual human. The outlet's own site copy was not located.","independence_group":"lizhi-news-report"},{"id":"s2","url":"https://www.ithome.com/0/987/474.htm","kind":"news_relay","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-09-19 (ITHome, 9 August 2026). A condensed retelling attributed to Lizhi News; adds an estimated loss of about 150,000 yuan and states the spraying was whole-field by drone; these details are the relay's, not in s1. Same chain as s1.","independence_group":"lizhi-news-report"},{"id":"s3","url":"https://www.enongzi.com/news/details?id=137f6db5-95d9-452d-82fe-a0a4c1d028f0","kind":"trade_commentary","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-09-19 (enongzi.com, dated 5 August 2026, byline 一条农资 agricultural-inputs trade commentary). Restates the case and asserts the platform admitted the plan was wrong; no sourcing given.","independence_group":"enongzi-trade-commentary"},{"id":"s4","url":"https://www.sina.cn/news/detail/5327877962993336.html","kind":"broadcaster_social_post","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-09-19: a Sina relay of a 3 August 2026 Weibo post by 群众新闻 (Shaanxi Daily) carrying an Anhui Shixun (安徽视讯) item that names the app as Doubao and reports the broadcaster's call to the 12316 farm hotline. Case facts restate the Lizhi report; the app name is not in s1.","independence_group":"anhui-shixun-weibo-relay"}],"version":1,"ai_roles":["own_use"],"contexts":["work","agriculture"],"unknowns":["The AI app is not named in the originating report; a broadcaster's Weibo relay names Doubao without sourcing.","The loss estimate of about 150,000 yuan appears in relays and the observations lead but not in the text of the Lizhi report as republished; its origin was not confirmed.","No formal agronomic assessment of the cause is reported; the quoted lawyer said one would be needed to assign liability.","Whether the pesticide seller warned about fomesafen's registered crops, and whether any compensation or complaint followed, is not reported.","The Lizhi News site's own copy of the report was not located; the outlet's Tencent News account copy was read.","The spraying date is not stated separately; the 10 July date is the date of the chat, and the report says the seedlings failed the day after spraying."],"geography":{"basis":"The report locates the farmer and the field in Chuzhou, Anhui (安徽滁州的农户); no court proceeding is reported.","court_countries":[],"event_countries":["CN"],"affected_person_countries":["CN"]},"publication":{"basis":"Published under the 2026-09-15 charter as an ordinary-assistance case with a concrete property loss to one identified person after acting on an AI assistant's advice; the reporter inspected the chat log. Single reporting chain, so claims are recorded as reported. The farmer is identified only by surname and age; the app is unnamed.","reviewed_on":"2026-09-19"},"ai_involvement":{"basis":"The Lizhi News reporter examined the farmer's chat log showing the app-generated plan with fomesafen; the app's support line acknowledged that its answers are assembled from public web content and logged the loss; the app's own follow-up reply attributed the crop deaths to fomesafen. Single reporting chain; no formal agronomic assessment is reported.","status":"supported"},"person_relations":["communicated_with"]},"name":"Chuzhou, Anhui: a 67-year-old farmer sprayed 150 mu of sesame by drone with an AI assistant's 'weeding and pest-control plan' that named a soybean-field herbicide; the seedlings died overnight","summary":"On 10 July 2026 a 67-year-old farmer in Chuzhou, Anhui, who said he had relied on an AI assistant app for more than a year for questions such as when to spray and fertilise, asked it for a weeding and pest-control plan for his sesame field and then for a drone-spraying version. The app produced a 'full plan for 100-mu sesame aerial weeding and pest control' recommending the herbicides haloxyfop-P-methyl (高效氟吡甲禾灵) and fomesafen (氟磺胺草醚) and two insecticides. He sprayed the whole 150-mu field; the next day grass and seedlings had died together. A nearby pesticide dealer and an agronomist told Lizhi News (Jiangsu Broadcasting) that fomesafen is a broadleaf herbicide for soybean fields that must not be sprayed on sesame, and that spraying it across a whole field kills the crop; asked afterwards, the app itself said fomesafen was the cause. The chat window carried a small header line saying AI output may be wrong and should be verified, which he said he had never noticed. The app's customer service said the software has no knowledge base of its own and assembles answers from public web content, and logged the loss for follow-up; no reply or compensation was reported by publication on 1 August 2026. Relays put the loss at about 150,000 yuan; that figure is not in the text of the originating report.","incidentDate":"2026-07-10","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"repeated_interactions","reportedDate":"2026-08-01","aiSystem":"Unnamed general-purpose AI assistant app used by the farmer for about a year for farm advice; the originating report does not identify it (one broadcaster's social-media relay names Doubao, unconfirmed)","aiProduct":"Unidentified chatbot","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["property_loss","financial_loss"],"harmOutcomeSummary":"150 mu of sesame seedlings died the day after the farmer sprayed a herbicide mix generated by an AI assistant app; relays estimate the loss at about 150,000 yuan; no compensation is reported.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One farmer whose field was sprayed; exact count of one.","victimAgeRange":"elderly","jurisdiction":"CN","platformType":"assistant","outcomeType":"media_coverage","outcomeStatus":"unknown","primarySourceUrl":"https://news.qq.com/rain/a/20260801A09OZB00","primarySourceLabel":"Lizhi News (荔枝新闻, Jiangsu Broadcasting), 1 August 2026, republished on Tencent News: 67岁农民大伯误信AI喷错除草剂，150亩芝麻苗一夜枯萎，谁之过？","firstPublishedAt":"2026-09-20T03:12:44.572222+00:00","updatedAt":"2026-09-30T01:17:32.242839+00:00","scopeVersion":"facts-v3","tags":["ai-assistant","agriculture","herbicide","crop-loss","china","anhui","wrong-advice","elderly-user","property-loss"]}]}