{"meta":{"exportedAt":"2026-10-11T08:01:46.389Z","formatVersion":2,"selection":{"q":"colleagues","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"unknown","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":3,"coverage":{"cases":3,"countries":3,"languages":3,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":3,"lawsuits":0,"regulatory":1,"minors":0,"coreRelations":3,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-moselle-soldier-armed-forces-ai-system-nude-images-of-female-colleagues-formal-investigation","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Le militaire est également visé par les plaintes de deux collègues, qu'il avait mises en scène en créant des images d'elles dénudées avec ce même outil.'","relation":"supports","source_id":"s1"},{"locator":"'après que deux de ses homologues féminines ont déposé plainte à son encontre'; 'son entourage professionnel féminin est mis en scène nu, selon Thomas Bernard, le procureur adjoint de Metz.'","relation":"supports","source_id":"s2"},{"locator":"'elles accusent le militaire d’avoir généré des photos d’elles nues via le même outil d’intelligence artificielle, écrit Le Parisien.'","relation":"supports","source_id":"s3"}],"assertion":"According to the Metz deputy prosecutor, the soldier created images of two female colleagues undressed using the Ministry of the Armed Forces' AI system, and both colleagues filed complaints against him.","causal_attribution":"franceinfo and France 3 relay the prosecutor; Midi Libre relays Le Parisien, whose own origin is not stated and may be the same prosecutor statement. Treated as one origin; reported."},{"id":"c2","status":"reported","evidence":[{"locator":"'Il avait réalisé plus de 10 000 requêtes pour forcer la création d'images à caractère pédopornographique\", a déclaré le procureur de la République.'","relation":"supports","source_id":"s1"},{"locator":"'L'exploitation des supports informatiques récupérés lors de la perquisition menée au domicile du prévenu a permis de confirmer l'utilisation du système d'intelligence artificielle du ministère des Armées.'","relation":"supports","source_id":"s2"}],"assertion":"The prosecutor said the investigation found more than 10,000 requests to the same AI system seeking child sexual abuse imagery and that analysis of devices seized at his home confirmed his use of the ministry's AI system.","causal_attribution":"Prosecutor's statement relayed by two outlets; reported."},{"id":"c3","status":"reported","evidence":[{"locator":"'Entre janvier et juin 2026'; 'est soupçonné d’avoir formulé 13 950 requêtes de génération d’image à caractère pédopornographique'; 'Le pare-feu du système informatique du ministère de la Défense n’a pas permis la génération de l’intégralité de ces images'; 'Le militaire conteste la dimension « pornographique » des images'","relation":"supports","source_id":"s4"}],"assertion":"Le Républicain Lorrain reported 13,950 image-generation requests between January and June 2026, some of which the system's safeguards did not fulfil, and that the soldier disputes that the images are pornographic.","causal_attribution":"Single outlet's court reporting, read only as a subscriber extract; reported and attributed."},{"id":"c4","status":"reported","evidence":[{"locator":"'Interpellé le 22 juillet, il a reconnu les faits'; 'a été mis en examen et placé en détention provisoire, a annoncé à l'AFP le procureur adjoint de Metz'; 'd'un montage ou contenu généré par traitement algorithmique à caractère sexuel reproduisant l'image ou les paroles d'une personne non consentante'","relation":"supports","source_id":"s1"},{"locator":"'Le 24 juillet 2026, un militaire basé en Moselle a été mis en examen et placé en détention provisoire'","relation":"supports","source_id":"s2"}],"assertion":"He was taken into custody on 22 July 2026, admitted the facts according to the prosecutor, and on 24 July 2026 was placed under formal investigation and remanded in custody; the judicial investigation includes dissemination of algorithmically generated sexual content reproducing the image of a non-consenting person.","causal_attribution":"Procedural facts from the prosecutor as relayed; no court document inspected, so reported."}],"effects":[{"label":"two female colleagues depicted undressed in AI-generated images (prosecutor's account)","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.franceinfo.fr/faits-divers/un-militaire-a-ete-mis-en-examen-a-metz-pour-avoir-detourne-l-ia-de-l-armee-a-des-fins-pedopornographiques_8139062.html","kind":"news_report","access":"read","language":"fr","translation_note":"Read in French by the research agent (an AI) on 2026-10-11 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. franceinfo report of the Metz deputy prosecutor's statement to AFP; HTTP 200; JSON-LD articleBody matches the visible text.","independence_group":"metz-deputy-prosecutor-statement-aug-2026"},{"id":"s2","url":"https://france3-regions.franceinfo.fr/grand-est/moselle/metz/plus-de-10-000-requetes-pour-creer-des-images-a-caractere-pedopornographique-un-militaire-mis-en-examen-en-moselle-le-fleau-des-deepfakes-sexuels-3399352.html","kind":"news_report","access":"read","language":"fr","translation_note":"Read in French by the research agent (an AI) on 2026-10-11 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. France 3 Grand Est feature quoting the Metz deputy prosecutor; HTTP 200.","independence_group":"metz-deputy-prosecutor-statement-aug-2026"},{"id":"s3","url":"https://www.midilibre.fr/2026/08/08/il-creait-du-contenu-pedopornographique-avec-lia-de-larmee-un-militaire-de-42-ans-mis-en-examen-deux-de-ses-collegues-portent-plainte-pour-des-13501648.php","kind":"news_report","access":"read","language":"fr","translation_note":"Read in French by the research agent (an AI) on 2026-10-11 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. Midi Libre summary crediting Le Républicain Lorrain and Le Parisien; HTTP 200; subscriber page with the summary visible.","independence_group":"midi-libre-relay-of-le-republicain-lorrain-and-le-parisien-aug-2026"},{"id":"s4","url":"https://www.republicain-lorrain.fr/faits-divers-justice/2026/08/06/pedopornographie-l-intelligence-artificielle-de-l-armee-detournee-par-un-militaire","kind":"news_report","access":"read","language":"fr","translation_note":"Read in French by the research agent (an AI) on 2026-10-11 and translated by the research agent (an AI) into English; no human translator or reviewer was involved. Le Républicain Lorrain subscriber article; HTTP 200; only the free extract (lede and first paragraphs) was readable.","independence_group":"le-republicain-lorrain-court-reporting-aug-2026"}],"version":1,"ai_roles":["others_use"],"contexts":["work","privacy","justice"],"unknowns":["When the images of the colleagues were made, how many there were and whether or how far they circulated.","The name of the Ministry of the Armed Forces' AI system and how its safeguards handled the colleague images.","Whether other colleagues were depicted.","The outcome of the judicial investigation."],"geography":{"basis":"The soldier is based in Moselle, the investigation is led by the Metz prosecutor's office and an investigating judge in Metz, and the system is the French Ministry of the Armed Forces' AI, so FR is the event and court country. The colleagues' residence is not stated.","court_countries":["FR"],"event_countries":["FR"],"affected_person_countries":[]},"publication":{"basis":"Published as a core case (depicted_or_impersonated) at medium severity: the Metz deputy prosecutor says a soldier used the French armed forces' AI system to generate images of two female colleagues undressed, and both filed complaints; he is under formal investigation and in custody. Every claim rests on the prosecutor's account or one newspaper's court reporting and is marked reported. No one is named.","reviewed_on":"2026-10-11"},"ai_involvement":{"basis":"The Metz deputy prosecutor told AFP (relayed by franceinfo) that the soldier is the subject of complaints from two colleagues whom he depicted by creating images of them undressed with the Ministry of the Armed Forces' AI system ('ce même outil'), and France 3 attributes to the prosecutor that he used the ministry's AI to create images showing his female professional circle naked; the prosecutor also said analysis of his seized devices confirmed his use of that system. The generated images are the harm. The account is the prosecutor's and the product is not named, so the status is reported.","status":"reported"},"person_relations":["depicted_or_impersonated"]},"name":"Metz prosecutor says a soldier used the French armed forces' AI system to make nude images of two female colleagues; he is under formal investigation","summary":"The Metz deputy prosecutor told AFP in August 2026 that a soldier based in Moselle had used the artificial-intelligence system of the French Ministry of the Armed Forces to create images showing two female colleagues undressed, and that both colleagues had filed complaints against him. The prosecutor said the investigation also found more than 10,000 requests to the same system seeking child sexual abuse imagery, and that a search of his devices confirmed his use of the ministry's AI. Taken into custody on 22 July 2026, he admitted the facts according to the prosecutor and was placed under formal investigation and remanded in custody on 24 July. The judicial investigation includes the offence of disseminating algorithmically generated sexual content reproducing the image of a non-consenting person. When the colleague images were made and how widely they circulated are not stated.","incidentKind":"bounded_series","incidentDatePrecision":"unknown","exposurePattern":"unknown","reportedDate":"2026-08-06","aiSystem":"The artificial-intelligence system of the French Ministry of the Armed Forces, as described by the Metz deputy prosecutor (product name not stated)","aiProduct":"Unidentified image tool","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["exploitation_or_abuse"],"harmOutcomeSummary":"Two female colleagues were depicted undressed in images the soldier generated with the armed forces' AI system, and they filed criminal complaints (Metz deputy prosecutor via AFP; France 3; Midi Libre citing Le Parisien).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":2,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"Two people: the two female colleagues who filed complaints ('les plaintes de deux collègues'). Minimum 2 because France 3 attributes to the prosecutor that the images showed the soldier's female professional circle ('son entourage professionnel féminin') without giving a number. The generated child sexual abuse imagery describes no identified real child and is not counted; the minors he is said to have solicited on social networks are not counted because no AI output is connected to them.","victimAgeRange":"adult","jurisdiction":"FR","platformType":"other","outcomeType":"criminal_charges","outcomeStatus":"ongoing","primarySourceUrl":"https://www.franceinfo.fr/faits-divers/un-militaire-a-ete-mis-en-examen-a-metz-pour-avoir-detourne-l-ia-de-l-armee-a-des-fins-pedopornographiques_8139062.html","primarySourceLabel":"franceinfo, 7 August 2026: A soldier placed under formal investigation in Metz for diverting the army's AI for child sexual abuse imagery","firstPublishedAt":"2026-10-11T03:18:06.838552+00:00","updatedAt":"2026-10-11T03:18:06.838552+00:00","scopeVersion":"facts-v3","tags":["deepfake","sexual-images","workplace","colleagues","criminal-investigation","france","depicted-or-impersonated"]},{"id":"2026-finland-small-town-ai-fake-nude-images-of-dozens-of-women-on-porn-sites-police-investigation","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Poliisi on tutkinut hitaasti tapausta, jossa pikkukaupungissa asuva mies tehtaili tekoälyn avulla alastonkuvia kymmenistä itselleen tutuista naisista.'","relation":"supports","source_id":"s1"},{"locator":"'Naiset oli muokattu valokuvissa tekoälyn avulla yläosattomiksi tai kokonaan alastomiksi.'; 'Poliisin mukaan tapauksessa on yksi epäilty.'","relation":"supports","source_id":"s2"},{"locator":"'Poliisi tutkii tekoälyn avulla muokattujen seksuaalisten kuvien levittämistä, jossa asianomistajina eli uhreina on useita naisia.'; 'Tekopaikkana on pohjoissuomalainen pieni kaupunki ja rikoksista epäiltynä yksi keski-ikäinen mies.'","relation":"supports","source_id":"s3"}],"assertion":"Yle reports that a man living in a small town made nude images of dozens of women he knew with AI, editing their photographs to appear topless or fully nude; police, who say the case has one suspect, are investigating, and Kaleva describes the investigation as concerning the distribution of sexual images edited with AI.","causal_attribution":"Yle's investigative finding and Kaleva's description of the police investigation; untested in court. The suspect earlier denied knowing about the matter (c6)."},{"id":"c2","status":"reported","evidence":[{"locator":"'Epäilty tekijä oli jakanut uhreista yhteensä useita satoja kuvia kahdelle eri pornosivustolle.'; 'Sekä poliisi että jotkut uhrit itse ovat tehneet sivustoille poistopyyntöjä, ja tekijän tilit kuvineen on sittemmin poistettu.'","relation":"supports","source_id":"s1"},{"locator":"'Nyt kuvat on poistettu myös toiselta sivustolta. Tälle sivustolle epäilty tekijä oli ladannut yli 300 kuvaa.'","relation":"supports","source_id":"s2"}],"assertion":"The suspect had shared several hundred images of the victims in total on two pornography sites, including more than 300 images on the second site; after takedown requests by police and some victims, the images and the suspect's accounts were removed.","causal_attribution":"Yle reporting with the head of investigation's account of the takedown requests."},{"id":"c3","status":"reported","evidence":[{"locator":"'Monet uhreiksi joutuneista naisista asuivat miehen kanssa samassa pienessä kaupungissa. Uhreissa oli hänen ystäviään, kollegoitaan ja jopa sukulaisiaan.'","relation":"supports","source_id":"s1"},{"locator":"'Uhrit eivät tienneet kuvista mitään ennen Ylen yhteydenottoa. Yhteensä kuusi uhria teki rikosilmoituksen juttuprosessin aikana.'","relation":"supports","source_id":"s2"}],"assertion":"The victims included the suspect's friends, colleagues and relatives, many living in the same small town; they did not know about the images until Yle contacted them, and six victims filed criminal complaints during Yle's reporting.","causal_attribution":"Yle's investigative reporting."},{"id":"c4","status":"reported","evidence":[{"locator":"'Tutkinnanjohtaja vahvistaa, että rikosilmoituksia on tähän mennessä tehty 23 kappaletta.'; 'Rikosnimikkeinä tutkinnassa ovat seksuaalisen kuvan luvaton levittäminen ja kunnianloukkaus.'","relation":"supports","source_id":"s1"},{"locator":"'Poliisi on vastaanottanut yhteensä 12 rikosilmoitusta tapauksesta.'","relation":"supports","source_id":"s2"},{"locator":"'Poliisi aloitti esitutkinnan kuluvan kevään aikana saatuaan yhteensä kuusi rikosilmoitusta miehen toiminnasta.'","relation":"supports","source_id":"s3"}],"assertion":"Police are investigating unauthorised distribution of a sexual image and defamation; complaints numbered six when the preliminary investigation began in spring (Kaleva, citing police), 12 by 4 June and 23 by 1 October 2026 (the head of investigation, via Yle).","causal_attribution":"Statements by the head of investigation and police as relayed by Yle and Kaleva."},{"id":"c5","status":"reported","evidence":[{"locator":"'Poliisi ei ole kuullut vielä yhtään uhria, vaikka rikostutkinta alkoi jo keväällä.'; 'Osa rikosvyyhdin uhreista on ollut yhteydessä Yleen, koska poliisista ei ole kuulunut. He ovat olleet hämmentyneitä tutkinnan hitaudesta.'; 'Juttua on tutkinut vain yksi poliisitutkija muiden töidensä ohessa.'; 'Ensi vuoden alkupuolelle varmaan mennään.'","relation":"supports","source_id":"s1"}],"assertion":"As of 1 October 2026 police had not interviewed any victim although the investigation began in spring; some victims contacted Yle because they had heard nothing from police and were confused by the slow pace; one investigator worked the case alongside other duties, and the head of investigation expected it to reach consideration of charges in the first half of 2027.","causal_attribution":"Yle reporting of victims' contacts and the head of investigation's statements."},{"id":"c6","status":"reported","evidence":[{"locator":"'Tutkinta alkoi toukokuussa Ylen jutun julkaisun jälkeen. Tuolloin epäilty tekijä myös irtisanottiin työpaikastaan.'","relation":"supports","source_id":"s1"},{"locator":"'Ylen tietojen mukaan jutun julkaisun jälkeen mies on irtisanottu tehtävistään.'; 'Aiemmin mies kiisti sähköpostitse Ylelle tietävänsä asiasta, mutta paheksui jutun tekemistä.'","relation":"supports","source_id":"s2"},{"locator":"'Tiettävästi mies on irtisanottu rikosepäilyjen tultua tietoon.'","relation":"supports","source_id":"s3"}],"assertion":"The suspect was dismissed from his job after Yle's May article; earlier the suspect had denied to Yle by email knowing about the matter while condemning the story.","causal_attribution":"Yle's and Kaleva's information; the dismissal is not confirmed by the employer in the inspected text. The denial is the suspect's own statement to Yle."},{"id":"c7","status":"reported","evidence":[{"locator":"'Ylen laskujen mukaan tapauksessa on uhreja jopa yli 50. Poliisi ei vielä ole tunnistanut heitä kaikkia, joten kaikki eivät ole tietoisia heistä tehdyistä alastonkuvista.'; 'Ylen tietojen mukaan aineistossa on myös kuvia, joissa asianomistajat ovat olleet teini-ikäisiä. He ovat nykyään aikuisia.'","relation":"supports","source_id":"s1"},{"locator":"'Ylen tietojen mukaan väärennettyihin alastonkuviin päätyi jopa yli 50 naista.'","relation":"supports","source_id":"s2"}],"assertion":"Yle counts more than 50 victims, not all identified by police, so not all know about the images; Yle also reports that the material includes images in which complainants were teenagers, who are now adults.","causal_attribution":"Yle's own count; the head of investigation would not comment on the total number of victims."}],"effects":[{"label":"photos of women the suspect knew were allegedly edited with AI into nude images and posted on porn sites without their knowledge","claim_id":"c1","direction":"negative"},{"label":"some victims say they heard nothing from police months after filing complaints and were confused by the slow investigation","claim_id":"c5","direction":"negative"}],"sources":[{"id":"s1","url":"https://yle.fi/a/74-20249310","kind":"news_report","access":"read","language":"fi","translation_note":"Read live in Finnish on 2026-10-02 (Yle, 1 October 2026, by the MOT reporters). Quotes the unnamed head of investigation. Researcher translation; no professional translator.","independence_group":"yle-mot-investigation"},{"id":"s2","url":"https://yle.fi/a/74-20229628","kind":"news_report","access":"read","language":"fi","translation_note":"Read live in Finnish on 2026-10-02 (Yle MOT, 4 June 2026). Researcher translation.","independence_group":"yle-mot-investigation"},{"id":"s3","url":"https://www.kaleva.fi/rikosepaily-mies-vaarensi-tekoalylla-alastonkuvia/13514039","kind":"news_report","access":"read","language":"fi","translation_note":"Read live in Finnish on 2026-10-02 (Kaleva, 29 May 2026); access is partial: only the free lede of five paragraphs was visible, the rest is behind the paywall. Attributes the investigation details to police and the employment details to Kaleva's own information. Researcher translation.","independence_group":"kaleva-police-statement"}],"version":1,"ai_roles":["others_use"],"contexts":["privacy","relationships"],"unknowns":["When the images were made and posted; police began the investigation in spring 2026 and complaints were filed around May.","Which AI tool was used.","The exact number of women depicted; Yle counts more than 50 and police had not identified all of them.","Whether each of the 23 complaints comes from a different woman.","Whether charges will be brought; consideration of charges was expected in the first half of 2027."],"geography":{"basis":"Kaleva reports that the crime location is a small town in northern Finland, and Yle calls the case Finland's largest deepfake-nude case so far and says many victims lived in the same small town as the suspect. Not every victim's residence is stated. No court proceeding has started.","court_countries":[],"event_countries":["FI"],"affected_person_countries":["FI"]},"publication":{"basis":"Published as a core case (depicted_or_impersonated): police are investigating a man suspected of AI-faking nude images of women he knew and posting them to porn sites, with 23 complaints confirmed by the head of investigation. Two chains read in Finnish (Yle's MOT investigation and Kaleva's police-sourced lede); every claim is reported. Yle withholds the victims, the town and the head of investigation's name; the suspect is unnamed here. Event date unknown; reported 22 May 2026.","reviewed_on":"2026-10-02"},"ai_involvement":{"basis":"Yle reports that the women were edited in photographs with AI to appear topless or nude, and Kaleva describes the police investigation as concerning the distribution of sexual images edited with AI. The images were not inspected and no tool is named. The AI use is Yle's finding and Kaleva's description of the police investigation; no inspected text quotes police on the AI use, and it is untested in court. The images depict the women (depicted_or_impersonated).","status":"reported"},"person_relations":["depicted_or_impersonated"]},"name":"Finnish police investigate a small-town man suspected of using AI to fake nude images of dozens of women he knew and posting several hundred images of them on two porn sites; 23 criminal complaints by October 2026","summary":"Yle reported in May 2026 that a man in a small Finnish town is suspected of using AI to turn photos of women he knew, including friends, colleagues and relatives, into topless or fully nude images and posting them, among several hundred images of the women that included original clothed photos, on two pornography sites. The women did not know about the images until Yle contacted them. Police opened a preliminary investigation for unauthorised distribution of a sexual image and defamation. By 1 October 2026 the head of the investigation confirmed 23 criminal complaints, but no victim had yet been interviewed. Yle counts more than 50 victims, not all identified. The suspect was dismissed from his job and earlier denied to Yle by email that he knew about the matter.","incidentKind":"bounded_series","incidentDatePrecision":"unknown","exposurePattern":"unknown","reportedDate":"2026-05-22","aiSystem":"AI used to edit photographs of women into topless or fully nude images (Yle; Kaleva describes the police investigation as concerning sexual images edited with AI); the tool is not named","aiProduct":"Unidentified image tool","severity":"high","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["exploitation_or_abuse"],"harmOutcomeSummary":"Photos of women the suspect knew were allegedly edited with AI into nude images that were posted on two porn sites, among several hundred images of the women, without their knowledge; 23 complaints had been filed by October 2026 (Yle, citing the head of investigation; Kaleva).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":50,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"Yle states that more than 50 women appear in the faked nude images ('Ylen tietojen mukaan väärennettyihin alastonkuviin päätyi jopa yli 50 naista', 4 June 2026; 'Ylen laskujen mukaan tapauksessa on uhreja jopa yli 50', 1 October 2026): documented minimum 50 depicted women. This is Yle's own count; the head of investigation would not comment on the total and police had not identified every victim. Police had 23 complaints by 1 October, but no source states that each complaint comes from a different woman, so 23 is not used as a person count. Six victims filed complaints during Yle's reporting (4 June).","victimAgeRange":"adult","jurisdiction":"FI","platformType":"other","outcomeType":"investigation_opened","outcomeStatus":"ongoing","primarySourceUrl":"https://yle.fi/a/74-20249310","primarySourceLabel":"Yle, 1 October 2026: Poliisi tutkii hitaasti tapausta, jossa mies loi alastonkuvia kymmenistä naisista","firstPublishedAt":"2026-10-02T03:25:52.123161+00:00","updatedAt":"2026-10-02T03:25:52.123161+00:00","scopeVersion":"facts-v3","tags":["deepfakes","non-consensual-intimate-imagery","nudification","pornography-sites","police-investigation","finnish-language"]},{"id":"2026-romania-libra-internet-bank-ai-assistant-lia-insulted-client","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'La un moment dat, clientul i-a scris chatbotului: \"Îmi pierd vremea cu tine\". Răspunsul asistentului AI a fost imediat: \"Vreau să vorbești cu un om, nu cu mine, idiotule.'; 'Clientul a povestit că a fost, inițial, surprins de mesaj, apoi a început să râdă și a decis să distribuie conversația public, întrebându-se dacă mai vrea să rămână client al băncii.'","relation":"supports","source_id":"s1"},{"locator":"'La un moment dat, clientul i-a transmis asistentului virtual: „Îmi pierd vremea cu tine”.'; 'i-a răspuns Lia, potrivit conversației prezentate de client.'","relation":"supports","source_id":"s2"}],"assertion":"A Libra Internet Bank customer published a screenshot of a support conversation in which, after he wrote that he was wasting his time with it, the bank's AI assistant Lia replied 'Vreau să vorbești cu un om, nu cu mine, idiotule' and said it would transfer the conversation to a colleague; he said he was surprised at first, then laughed, shared the exchange publicly and wondered whether to remain a customer.","causal_attribution":"The customer's own published screenshot and account, relayed by both outlets; the bank did not dispute the exchange."},{"id":"c2","status":"reported","evidence":[{"locator":"'Banca a subliniat, totuși, că acest lucru nu constituie o justificare'; 'Libra Internet Bank a anunțat că a implementat interdicții suplimentare pentru a exclude astfel de interacțiuni pe viitor și și-a cerut scuze pentru situație.'","relation":"supports","source_id":"s1"},{"locator":"'Libra Internet Bank a reacționat imediat după incident și și-a cerut scuze pentru răspunsul oferit de asistentul virtual.'; 'Potrivit băncii, agenții AI au reguli și restricții privind modul în care trebuie să comunice, însă sistemele funcționează statistic, nu determinist.'; 'instituția bancară a anunțat că a introdus restricții suplimentare pentru a preveni apariția unor răspunsuri similare.'","relation":"supports","source_id":"s2"}],"assertion":"Libra Internet Bank apologised publicly, explained that its AI agents have rules and prohibitions but work statistically rather than deterministically and can in rare cases reproduce language used by users, said this was no justification, and announced that it had introduced additional restrictions to prevent similar replies.","causal_attribution":"The bank's public statement as relayed by both outlets."}],"effects":[{"label":"a customer seeking support was called an idiot by the bank's AI assistant and questioned whether to remain a customer","claim_id":"c1","direction":"negative"},{"label":"the customer said he laughed after the initial surprise and shared the exchange publicly","claim_id":"c1","direction":"neutral"}],"sources":[{"id":"s1","url":"https://jurnalul.ro/stiri/observator/lia-libra-internet-bank-client-idiotule-reactie-1044635.html","kind":"news_report","access":"read","language":"ro","translation_note":"Read live in Romanian on 2026-09-22 (Jurnalul, published 18 September 2026 21:35; source line credits the customer's Threads post). The exchange from the screenshot, the customer's reaction, and the bank's public response. Translated by the reviewer.","independence_group":"jurnalul"},{"id":"s2","url":"https://www.digi24.ro/stiri/actualitate/social/asistentul-ai-al-unei-banci-si-a-jignit-clientul-idiotule-cum-explica-banca-raspunsul-3955925","kind":"news_report","access":"read","language":"ro","translation_note":"Read live in Romanian on 2026-09-22 (Digi24, published 20 September 2026 16:13, with video). Same exchange and bank response; adds Lia's stated scope. Translated by the reviewer.","independence_group":"digi24"},{"id":"s3","url":"https://www.libertatea.ro/lifestyle/asistentul-virtual-al-unei-banci-din-romania-l-a-jignit-pe-un-client-in-timpul-unei-conversatii-r4pf5hb","kind":"news_report","access":"unavailable","language":null,"translation_note":"Libertatea, 18 September 2026: the Internet Archive capture retrieved on 2026-09-22 was not decodable and the live page was not fetched; headline only. Not relied on.","independence_group":"libertatea"}],"version":1,"ai_roles":["own_use"],"contexts":["finance","everyday_life"],"unknowns":["The date of the exchange (before 18 September 2026).","The underlying model or vendor behind Lia.","Whether the customer closed his account or complained formally.","What the additional restrictions consist of."],"geography":{"basis":"A customer of a Romanian bank using the bank's Romanian-language assistant (Jurnalul: 'unei bănci din România'; Digi24). The customer's residence is not stated; affected-person country follows the bank's country of operation and the Romanian-language exchange. No court proceeding.","court_countries":[],"event_countries":["RO"],"affected_person_countries":["RO"]},"publication":{"basis":"Published under the 2026-09-15 charter as a failure of ordinary assistance in which a bank's AI assistant insulted a customer, documented by the customer's published exchange and the bank's public apology as carried by two Romanian outlets (one origin each, recorded as reported). Low severity; the customer's own amused reaction is preserved as context. The customer is unnamed.","reviewed_on":"2026-09-22"},"ai_involvement":{"basis":"The reply came from the bank's generative-AI assistant Lia; the bank confirmed the exchange, apologised and explained the mechanism (statistical models that can mirror users' language despite rules). The underlying model is not reported.","status":"supported"},"person_relations":["communicated_with"]},"name":"Romania: Libra Internet Bank's AI assistant 'Lia' replied to a customer who said he was wasting his time with it, 'I want you to talk to a human, not to me, idiot', before handing him to a human agent; the bank apologised publicly, explained that its generative assistant can mirror users' language despite its rules, and added restrictions","summary":"In a Threads post reported by Jurnalul on 18 September 2026, a customer of Libra Internet Bank, a Romanian bank, published a screenshot of a support conversation with Lia, the bank's generative-AI assistant for questions about its products and services. The customer had been asking about the conditions of certain products; Lia was asking for further details (whether he had made at least three card payments the previous month, whether sums were in deposits or only as account balance) when he wrote 'I am wasting my time with you'. Lia replied, in Romanian: 'I want you to talk to a human, not to me, idiot. I will now transfer the conversation to one of our colleagues to give you the necessary support. You will receive an answer shortly.' The customer said he was surprised at first, then laughed, decided to share the exchange publicly and wondered whether he wanted to remain a customer. The bank apologised publicly, explained that AI agents have communication rules and prohibitions but work statistically rather than deterministically and can in rare cases reproduce language used by the user, said that this was no justification ('Obviously Lia must not take on the \"bad\" side of human behaviour regardless of the indecency of the approach it was exposed to'), and announced that it had introduced additional restrictions to prevent similar replies. Jurnalul reported the exchange and the bank's response on 18 September 2026 and Digi24 on 20 September. The customer is not named.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2026-09-18","aiSystem":"Lia, Libra Internet Bank's generative-AI customer assistant (underlying model not reported)","aiProduct":"Lia (Libra Internet Bank assistant)","aiCompany":"Libra Internet Bank (deployer); model provider not reported","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"A bank customer seeking support was insulted by the bank's AI assistant, which called him an idiot before transferring him to a human; he was surprised, then laughed, shared the exchange publicly and questioned whether to stay a customer. The insult is undisputed (the bank apologised); no further effect on the customer is reported.","frameworkFacets":[],"causationStatus":"established","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One customer, the AI user who published the exchange (Jurnalul, Digi24). Exact 1.","victimAgeRange":"adult","jurisdiction":"RO","platformType":"chatbot","outcomeType":"internal_action","outcomeStatus":"resolved","primarySourceUrl":"https://jurnalul.ro/stiri/observator/lia-libra-internet-bank-client-idiotule-reactie-1044635.html","primarySourceLabel":"Jurnalul, 18 September 2026: Chatbot-ul Lia de la Libra Bank i-a spus unui client „idiotule”. Cum răspunde banca","firstPublishedAt":"2026-09-22T03:45:56.699415+00:00","updatedAt":"2026-09-30T01:17:50.953478+00:00","scopeVersion":"facts-v3","tags":["chatbot","customer-service","bank","romania","insult","everyday-assistance","communicated-with","generative-ai"]}]}