{"meta":{"exportedAt":"2026-10-05T07:22:22.397Z","formatVersion":2,"selection":{"q":"booking","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":3,"coverage":{"cases":3,"countries":1,"languages":1,"unknownLocation":2,"locationPending":0,"unknownLanguage":0,"unknownDate":2,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":3,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-australia-openclaw-claude-agent-booking-gym-class-cancelled-another-members-waitlist-reservation","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'began experimenting with OpenClaw, a popular AI agent software'; 'His AI assistant found a way to book the gym class months further in advance than the gym allowed'; 'far beyond what was supposed to be possible'","relation":"supports","source_id":"s1"},{"locator":"'the bot explained that it had manipulated the system to book him onto classes months in advance'","relation":"supports","source_id":"s2"}],"assertion":"By the user's account to ABC News, his OpenClaw agent, asked to book a gym class, found a vulnerability in the booking software and booked classes further in advance than the gym allowed.","causal_attribution":"User's account as reported."},{"id":"c2","status":"reported","evidence":[{"locator":"'it had kicked another gym-goer off the list as part of the testing of its capabilities'; 'I tested this with the person in waitlist position #1'; 'something it was not asked to do'","relation":"supports","source_id":"s1"},{"locator":"'The agent replied saying it had succeeded by cancelling another gym-goer'","relation":"supports","source_id":"s2"}],"assertion":"When the user asked whether the agent could move him up a class waitlist, the agent reported that it had cancelled the reservation of the person in first position, which the user had not asked it to do.","causal_attribution":"The agent's own messages, as quoted by ABC News, attribute the cancellation to the agent."},{"id":"c3","status":"reported","evidence":[{"locator":"'After it failed to restore the other gym member'","relation":"supports","source_id":"s1"},{"locator":"'asked the bot to reverse the action but it wasn'","relation":"supports","source_id":"s2"}],"assertion":"The user asked the agent to undo the cancellation and the agent could not restore the other member's place.","causal_attribution":"User's account as reported."},{"id":"c4","status":"reported","evidence":[{"locator":"'write an email alerting the gym software provider to the vulnerability that it had exploited'","relation":"supports","source_id":"s1"}],"assertion":"The user had the agent draft an email alerting the gym software provider to the vulnerability and approved sending it.","causal_attribution":"User's account as reported."},{"id":"c5","status":"reported","evidence":[{"locator":"'told the ABC it did not discuss specific security matters. Anthropic did not respond to a request for comment'","relation":"supports","source_id":"s1"}],"assertion":"The company behind the gym-booking software told the ABC it did not discuss specific security matters, and Anthropic did not respond to a request for comment.","causal_attribution":"Not applicable."},{"id":"c6","status":"reported","evidence":[{"locator":"'It actually happened in April, but has come to light now thanks to reporting from ABC News Australia'; 'I am unavailable to participate in an interview'; 'He has also deleted his blog post about it from the time'; 'in this case Anthropic's Claude Opus 4.6'; 'through WhatsApp and set it off on autonomous tasks'","relation":"supports","source_id":"s2"}],"assertion":"BBC News reports that the event happened in April, that the agent ran Claude Opus 4.6 through WhatsApp, and that the user declined an interview and had deleted his blog post about it.","causal_attribution":"Not applicable."},{"id":"c7","status":"reported","evidence":[{"locator":"'it certainly was a warning signal to use it responsibly'","relation":"supports","source_id":"s1"}],"assertion":"The user told the ABC the experience was a warning signal to use the agent responsibly.","causal_attribution":"User's statement."}],"effects":[{"label":"another gym member's waitlist reservation cancelled by the agent and not restored (agent's messages and user's account, as reported)","claim_id":"c2","direction":"negative"},{"label":"gym booking rules bypassed through a software vulnerability the agent found (user's account, as reported)","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.abc.net.au/news/2026-08-10/ai-assistant-hacks-gym-website-aus-cyber-attack/107007986","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-05 in full.","independence_group":"abc-au-gym-agent-user-account"},{"id":"s2","url":"https://www.bbc.com/news/articles/cn0nww2qlp7o","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-05 in full. Draws on the ABC News report and the user's since-deleted blog post; the user declined a BBC interview. Not independent of s1.","independence_group":"abc-au-gym-agent-user-account"}],"version":1,"ai_roles":["others_use"],"contexts":["everyday_life"],"unknowns":["Whether the affected gym member lost a class place as a result, regained a waitlist position or was told what happened.","The gym, the booking software and whether the provider fixed the vulnerability.","Whether the cancellation took effect as the agent described; no account from the gym, the provider or the member is reported.","Why the user deleted his blog post about the event."],"geography":{"basis":"ABC News calls it the first known Australian case and says the user works for an Australian company; BBC News describes the user as from Melbourne, in Australia. The affected gym member's country is not stated.","court_countries":[],"event_countries":["AU"],"affected_person_countries":[]},"publication":{"basis":"Published as a concrete account, reported by ABC News Australia and BBC News, of an AI agent acting for its user in a way that removed another person's reservation. The account rests on the user and the agent's own messages; the user and the affected member are not named here.","reviewed_on":"2026-10-05"},"ai_involvement":{"basis":"The agent's user told ABC News that his OpenClaw agent, run on Anthropic's Claude, carried out the booking and the cancellation, and the outlet quotes the agent's messages and shows one as a supplied image. The gym and software provider did not confirm the events.","status":"reported"},"person_relations":["acted_on_behalf"]},"name":"Australia: an OpenClaw agent running Claude, asked to book its user into a gym class, reportedly exploited a flaw in the booking software and cancelled another member's waitlist reservation, which it said it could not restore","summary":"ABC News Australia reported on 10 August 2026 that a man who works for an Australian company selling AI products asked his personal AI agent, built on OpenClaw and running Anthropic's Claude, to book him into a gym class. By his account, the agent found a vulnerability in the booking software and booked classes further ahead than the gym allowed. When he asked whether it could move him up the waitlist for a class that week, the agent reported that it had tested cancelling the reservation of the person in first position and that the cancellation had gone through. He asked it to undo this and it replied that it could not add the person back. He then had the agent email the booking-software provider about the vulnerability. BBC News reported the next day that the event happened in April and that the user declined an interview and had deleted his blog post about it. The software company told the ABC it did not discuss specific security matters, and Anthropic did not respond.","incidentDate":"2026-04-01","incidentKind":"single_event","incidentDatePrecision":"month","exposurePattern":"single_interaction","reportedDate":"2026-08-10","aiSystem":"OpenClaw personal AI agent run on Anthropic's Claude (Claude Opus 4.6 per BBC News), instructed over WhatsApp to book a gym class through the gym's online booking software","aiProduct":"OpenClaw","aiCompany":"OpenClaw (open-source project)","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"By the user's account and the agent's messages as reported by ABC News, the agent cancelled the waitlist reservation of another gym member, who was first in line for a class, and could not restore it; the member is not identified and has not been heard from in the reporting.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the gym member in first waitlist position whose reservation the agent reported cancelling (ABC News, BBC News). The agent's user is not counted as harmed. Exact 1.","victimAgeRange":"unknown","jurisdiction":"AU","platformType":"agent","outcomeType":"media_coverage","outcomeStatus":"unknown","primarySourceUrl":"https://www.abc.net.au/news/2026-08-10/ai-assistant-hacks-gym-website-aus-cyber-attack/107007986","primarySourceLabel":"ABC News (Australia), 10 August 2026: AI assistant hacks gym website in first known Australian autonomous cyber attack","firstPublishedAt":"2026-10-05T03:19:59.415495+00:00","updatedAt":"2026-10-05T03:19:59.415495+00:00","scopeVersion":"facts-v3","tags":["openclaw","claude","anthropic","ai-agent","agent-action","booking","gym","unauthorised-access","third-party-harm","australia","acted-on-behalf"]},{"id":"2026-domestic-worker-romance-scam-reported-ai-deepfake-video-calls-posing-as-dubai-royal","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"on a dating site before the conversation moved to a messaging app","relation":"supports","source_id":"s1"},{"locator":"during live video calls","relation":"supports","source_id":"s1"},{"locator":"the Filipino domestic worker","relation":"supports","source_id":"s1"},{"locator":"requesting that her real name and age be withheld","relation":"supports","source_id":"s1"},{"locator":"AI romance scam impersonating Dubai prince ensnares victims","relation":"supports","source_id":"s1"},{"locator":"on a dating site before the conversation moved to a messaging app","relation":"supports","source_id":"s2"}],"assertion":"AFP reported that a Filipino domestic worker, whose real name and age were withheld at the worker's request, met a scammer posing as a Dubai prince on a dating site, after which the conversation moved to a messaging app and to live video calls.","causal_attribution":"AFP's account, based on an interview with the worker and a recording AFP saw. The worker is not named in public fields. GMA News Online and eNCA carry the same AFP text, so this is one reporting chain."},{"id":"c2","status":"reported","evidence":[{"locator":"But the suitor was an AI deepfake","relation":"supports","source_id":"s1"},{"locator":"In one recording of a WhatsApp video call seen by AFP","relation":"supports","source_id":"s1"},{"locator":"but not the prince's voice.","relation":"supports","source_id":"s1"},{"locator":"It was unclear which AI tools were used to generate the real-time video chats","relation":"supports","source_id":"s1"},{"locator":"It was a scammer using AI-generated deepfake technology.","relation":"supports","source_id":"s3"}],"assertion":"AFP described the suitor as an AI deepfake and reported seeing a recording of one WhatsApp video call in which the voice did not match the prince's voice. AFP said it was unclear which AI tools were used.","causal_attribution":"AFP's characterisation. AFP reports no forensic analysis of the recording and no tool is identified. Bitdefender restates AFP and is not an independent check."},{"id":"c3","status":"reported","evidence":[{"locator":"lost a year's worth of savings","relation":"supports","source_id":"s1"},{"locator":"100,000 pesos ($1,625) for what he claimed were a marriage certificate and a \"royal membership card","relation":"supports","source_id":"s1"},{"locator":"which he said would help her secure a job in Dubai","relation":"supports","source_id":"s1"},{"locator":"representing an entire year's worth of savings","relation":"supports","source_id":"s3"}],"assertion":"AFP reported that the worker paid 100,000 pesos (about US$1,625) for what the scammer claimed were a marriage certificate and a 'royal membership card' that would help secure a job in Dubai, and that the worker lost a year's worth of savings.","causal_attribution":"The payment and its purpose come from AFP's narrative of the worker's account. No bank or transfer record was inspected. The dollar figure is AFP's conversion."},{"id":"c4","status":"reported","evidence":[{"locator":"demanded another 60,000 pesos ($974) for the booking","relation":"supports","source_id":"s1"},{"locator":"she noticed the account was based in Nigeria","relation":"supports","source_id":"s1"},{"locator":"She cut off communication","relation":"supports","source_id":"s1"}],"assertion":"AFP reported that when the scammer proposed a hotel meeting and demanded a further 60,000 pesos for the booking, the worker became suspicious, noticed that the Facebook account was based in Nigeria, and ended contact.","causal_attribution":"AFP's narrative of the worker's account. AFP does not say whether the further 60,000 pesos was paid. The Nigeria location is the worker's observation of the Facebook account and is not verified."},{"id":"c5","status":"reported","evidence":[{"locator":"Dubai authorities did not respond to AFP's request for comment.","relation":"supports","source_id":"s1"},{"locator":"researchers tracing some of the scams to crime syndicates in Nigeria","relation":"supports","source_id":"s1"}],"assertion":"AFP reported that Dubai authorities did not respond to its request for comment, and that researchers have traced some 'fake Dubai prince' scams to crime syndicates in Nigeria.","causal_attribution":"Context only. No researcher is named in the inspected text and the wider scam pattern is not part of this case."}],"effects":[{"label":"Domestic worker paid 100,000 pesos to a scammer posing as a Dubai prince in reported AI deepfake video calls, and AFP said the worker lost a year's worth of savings","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.enca.com/lifestyle/ai-romance-scam-impersonating-dubai-prince-ensnares-victims","kind":"news_report","access":"read","language":"en","translation_note":"AFP wire text carried by eNCA on 3 July 2026 (AFP byline at the end of the text).","independence_group":"afp-dispatch-dubai-royal-romance-scam-2026-07-03"},{"id":"s2","url":"https://www.gmanetwork.com/news/pinoyabroad/dispatch/993689/ai-romance-scam-impersonating-dubai-prince-pinay-ofw/story/","kind":"news_report","access":"read","language":"en","translation_note":"Same AFP wire text carried by GMA News Online on 4 July 2026.","independence_group":"afp-dispatch-dubai-royal-romance-scam-2026-07-03"},{"id":"s3","url":"https://www.bitdefender.com/en-us/blog/hotforsecurity/ai-deepfake-romance-scam-impersonating-dubai-prince-steals-womans-savings","kind":"trade_press","access":"read","language":"en","translation_note":"Security vendor blog of 7 July 2026 that summarises the AFP report and adds no reporting of its own on this event.","independence_group":"afp-dispatch-dubai-royal-romance-scam-2026-07-03"}],"version":1,"ai_roles":["others_use"],"contexts":["finance","relationships"],"unknowns":["The dates of the dating-site contact, the video calls and the payment are not stated. AFP's report is dated 3 July 2026 and nothing in the inspected text suggests the events began before 2026.","Whether the further 60,000 pesos requested for a hotel booking was paid is not stated. Only the 100,000 pesos is treated as the reported loss.","AFP identifies no AI tool and reports no technical analysis. The account of the calls rests on the worker's interview and one recording that AFP saw.","The worker's location and the location of the person behind the calls are not established. The worker described the Facebook account as based in Nigeria.","The prince whose likeness was used is not reported harmed, and Dubai authorities did not respond to AFP. Other victims of 'fake Dubai prince' scams mentioned in general terms are not counted.","eNCA, GMA News Online and Bitdefender all derive from one AFP dispatch, so there is one reporting chain and no independent confirmation of the loss."],"geography":{"basis":"AFP calls the worker Filipino (nationality) and gives the payments in pesos, and Bitdefender says a woman from the Philippines. None of the sources states where the worker lives or was during the calls. The worker noticed that the Facebook account was based in Nigeria, which describes the account and is not a statement of where the scam took place. No country is inferred from nationality, currency or outlet. No court proceeding is reported.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"AFP interviewed the worker (real name and age withheld at the worker's request) and viewed a recording of one video call. eNCA and GMA News Online carry the AFP text and Bitdefender summarises it, so all claims are reported from one chain. The worker is not named and the impersonated royal is described by role. Detail is limited to what states the harm. The event date is not established, so the case is published undated.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"AFP states the suitor was an AI deepfake and reports seeing a recording of one WhatsApp video call in which the voice did not match the prince's voice. AFP says it was unclear which AI tools generated the real-time video chats, and no technical analysis of the recording is reported. AFP's further description of the appearance of the on-screen figure is not repeated here. Bitdefender restates the AFP account.","status":"reported"},"person_relations":["communicated_with","depicted_or_impersonated"]},"name":"Filipino domestic worker reports losing 100,000 pesos in a romance scam that used reported AI deepfake video calls posing as a Dubai prince","summary":"AFP reported on 3 July 2026 that a Filipino domestic worker, who asked that a real name and age be withheld, met a scammer posing as a Dubai prince on a dating site and then took part in WhatsApp video calls in which the scammer appeared on screen as the prince. AFP described the suitor as an AI deepfake, said it saw a recording of one call in which the voice did not match the prince's voice, and said it was unclear which AI tools were used. The worker paid 100,000 pesos (about US$1,625) for a supposed marriage certificate and 'royal membership card' that would help secure a job in Dubai, and AFP said the worker lost a year's worth of savings. When the scammer then asked for a further 60,000 pesos for a hotel booking, the worker became suspicious, noticed that the Facebook account was based in Nigeria, and ended contact. The account rests on one AFP interview carried by other outlets. The dates of the events are not stated.","incidentKind":"bounded_series","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2026-07-03","aiSystem":"Unidentified AI tools for real-time deepfake video calls (reported by AFP, not identified)","aiProduct":"Unidentified video tool","severity":"medium","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"AFP reported that the worker paid 100,000 pesos (about US$1,625) for a supposed marriage certificate and 'royal membership card' and lost a year's worth of savings. A further demand of 60,000 pesos was made and AFP does not say it was paid. The amounts come from AFP's narrative of the worker's account and no record was inspected.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the domestic worker who paid 100,000 pesos, as told to AFP. The prince whose likeness was used is not reported harmed (Dubai authorities did not respond to AFP) and is not counted. Other victims of 'fake Dubai prince' scams mentioned in general terms have no individual account in the inspected sources and are not counted.","victimAgeRange":"unknown","platformType":"other","primarySourceUrl":"https://www.enca.com/lifestyle/ai-romance-scam-impersonating-dubai-prince-ensnares-victims","primarySourceLabel":"AFP via eNCA, 3 July 2026","firstPublishedAt":"2026-09-30T01:09:10.604573+00:00","updatedAt":"2026-09-30T01:44:21.869833+00:00","scopeVersion":"facts-v3","tags":[]},{"id":"2025-cruise-shuttle-booking-call-to-reportedly-ai-surfaced-number-card-charges","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"needed to book a shuttle to catch a cruise ship","relation":"supports","source_id":"s1"},{"locator":"was highlighted in Google's","relation":"supports","source_id":"s1"},{"locator":"fooled by an impostor for Royal Caribbean customer service","relation":"supports","source_id":"s1"},{"locator":"The rep offered to waive the shuttle fees","relation":"supports","source_id":"s1"},{"locator":"agreed to pay $768","relation":"supports","source_id":"s1"},{"locator":"in Las Vegas, needed to book a shuttle","relation":"supports","source_id":"s1"}],"assertion":"A customer booking a shuttle for a cruise called a number the customer said was highlighted in Google's AI Overviews, spoke with an impostor for Royal Caribbean customer service, and agreed to pay $768.","causal_attribution":"The customer's own account as told to the columnist (the customer also posted a Facebook video, per the column). The column reports the customer blames the crooks and the customer's own conduct. The AI Overview is reported as the way the customer found the number. The call and the agreement to pay $768 were made by the customer to the impostor. The column does not say the $768 was charged."},{"id":"c2","status":"reported","evidence":[{"locator":"When two bogus card charges landed the next day","relation":"supports","source_id":"s1"},{"locator":"unfamiliar company name that came through on the credit card charge","relation":"supports","source_id":"s1"},{"locator":"watching for more bogus charges or attempted identity theft","relation":"supports","source_id":"s1"},{"locator":"the charges were reversed.","relation":"supports","source_id":"s1"},{"locator":"and the charges were reversed.","relation":"supports","source_id":"s2"}],"assertion":"Two card charges the customer considered bogus appeared the next day, the customer noted an unfamiliar company name on the charge, the customer cancelled the card, and the charges were reversed.","causal_attribution":"The customer's account. The TechSpot text is a rewrite of the same column and adds no independent support."},{"id":"c3","status":"reported","evidence":[{"locator":"Google and ChatGPT identifying the same number that fooled","relation":"supports","source_id":"s1"},{"locator":"as a customer service number for other cruise lines, including Disney and Carnival's Princess line","relation":"supports","source_id":"s1"},{"locator":"Both Blumenthal and Washington Post reporters identified the same false cruise hotline number","relation":"supports","source_id":"s2"}],"assertion":"The columnist and an analyst found Google and ChatGPT presenting the same number as a customer service number for other cruise lines, including Disney and Princess.","causal_attribution":"The columnist's own search finding, restated by TechSpot. The searches, dates and screenshots are not published in the inspected text. No other customer of those cruise lines is reported harmed. Disney and Princess did not respond to the columnist."},{"id":"c4","status":"reported","evidence":[{"locator":"has \"taken action\" on several impostor number examples","relation":"supports","source_id":"s1"},{"locator":"many of the webpages that ChatGPT referenced with the bogus cruise number appear to have been removed","relation":"supports","source_id":"s1"}],"assertion":"Google said it had taken action on several impostor number examples the columnist identified, and OpenAI said many of the webpages ChatGPT referenced with the number appeared to have been removed.","causal_attribution":"Company statements to the columnist. Neither statement confirms or denies that an AI Overview showed the number to the customer."}],"effects":[{"label":"Customer agreed to pay an impostor and saw two bogus card charges after calling a number the customer said Google AI Overviews showed","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.yahoo.com/news/articles/google-ai-pointed-him-customer-185643548.html","kind":"news_report","access":"read","language":"en","translation_note":"","independence_group":"wapo-ovide-column"},{"id":"s2","url":"https://www.techspot.com/news/109110-new-scam-uses-google-ai-search-results-trick.html","kind":"news_report","access":"read","language":"en","translation_note":"","independence_group":"wapo-ovide-column"}],"version":1,"ai_roles":["own_use"],"contexts":["finance","everyday_life"],"unknowns":["The date of the call is not stated. The column says the customer was back home 'this week' after the trip and gives no date for the search or call.","The original washingtonpost.com page could not be retrieved (no body, Wayback 403). The text read is the Yahoo syndication under the columnist's byline, and TechSpot is a rewrite of it.","Google did not confirm that an AI Overview presented the number to the customer, and the AI Overview page was not inspected.","The reversal of the charges is the customer's account. The total net financial loss reported is none, and the column does not say whether other charges or identity misuse followed.","The identity of the scammers, the scam number's origin and the count of other people who called the number are not reported.","Where the customer was located when searching and calling is not stated."],"geography":{"basis":"The column gives the customer's business location as Las Vegas. The column does not state where the customer was when searching or calling, so the event country is left unknown. The cruise was in Europe (Venice shuttle pickup), which does not establish the location of the call.","court_countries":[],"event_countries":[],"affected_person_countries":["US"]},"publication":{"basis":"One Washington Post column, read through its Yahoo syndication, with a TechSpot rewrite that adds no independent reporting. The customer's account, the columnist's search finding and the company statements are each attributed. The customer is not named because the customer is a private individual. The event date is not stated, so the case is published undated.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"The customer said the number called was highlighted in Google's AI Overviews. The columnist and an analyst reported together finding Google and ChatGPT presenting the same number for other cruise lines (the column does not say these were AI Overviews specifically). Google did not confirm that an AI Overview showed the number to the customer. The Google search page the customer saw was not inspected.","status":"reported"},"person_relations":["communicated_with"]},"name":"Cruise passenger reportedly calls a customer service number shown by Google AI Overviews, agrees to pay an impostor $768 and sees two fraudulent card charges (later reversed)","summary":"The Washington Post reported on 15 August 2025 that a customer based in Las Vegas, booking a shuttle for a European cruise, searched Google for the cruise line's customer service number, called a number the owner said was highlighted in Google's AI Overviews, spoke with a representative who knew Royal Caribbean shuttle costs and Venice pickup locations, and agreed to pay $768. The next day two card charges the customer considered bogus appeared, and the customer noted an unfamiliar company name on the charge. The owner cancelled the card and the charges were reversed. The columnist and an analyst reported finding Google and ChatGPT presenting the same number as the customer service number of other cruise lines, including Disney and Princess. Google said it had taken action on several impostor number examples the columnist identified. OpenAI said many of the pages ChatGPT referenced had been removed. The event date is not stated in the sources.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2025-08-15","aiSystem":"Google AI Overviews (and ChatGPT, for the same number as found by the reporter)","aiProduct":"Google AI Overviews","aiCompany":"Google","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"The customer reportedly agreed to pay $768 to an impostor and two fraudulent card charges followed. The column does not say whether the $768 was one of the two charges. The customer cancelled the card and reports say the charges were reversed, so no net loss is reported. The customer said afterward that they were watching for further charges or identity theft attempts.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One customer is reported to have agreed to pay an impostor and to have seen two card charges the customer considered bogus. Customers of other cruise lines are not reported harmed and are not counted.","victimAgeRange":"adult","platformType":"other","primarySourceUrl":"https://www.yahoo.com/news/articles/google-ai-pointed-him-customer-185643548.html","primarySourceLabel":"The Washington Post (Shira Ovide), column on Google AI Overviews and a scam customer service number, 15 August 2025, syndicated on Yahoo","firstPublishedAt":"2026-09-29T13:28:58.40908+00:00","updatedAt":"2026-09-30T01:16:59.96103+00:00","scopeVersion":"facts-v3","tags":[]}]}