{"meta":{"exportedAt":"2026-11-07T02:58:31.181Z","formatVersion":2,"selection":{"q":"bank","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"2024","response":"regulatory","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":2,"coverage":{"cases":2,"countries":2,"languages":2,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":2,"minors":0,"coreRelations":2,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2024-winnipeg-man-says-meta-ai-told-him-fake-facebook-support-number-was-legitimate-then-scammers-took-over-accounts","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'did a search in Facebook Messenger to find out whether it was legitimate.'; 'was \"indeed a legitimate Facebook support number.\"'; 'took this screen capture of his message from Meta AI, after he did a search to confirm the supposed tech support number.'","relation":"supports","source_id":"s1"}],"assertion":"The man says he asked the Meta AI search tool in Facebook Messenger whether a number his wife had found online was Facebook's support line, and Meta AI answered that it was a legitimate Facebook support number.","causal_attribution":"The man's account, supported by the screenshot he gave CBC; Meta did not dispute that he received the answer but said its own searches gave different results."},{"id":"c2","status":"reported","evidence":[{"locator":"'She then opened his Facebook account.'; 'he had to give her access to his phone through an app she had him download'","relation":"supports","source_id":"s1"}],"assertion":"When he called, the person on the line obtained his account details, opened his Facebook account and had him install an app giving access to his phone.","causal_attribution":"The man's account to CBC."},{"id":"c3","status":"reported","evidence":[{"locator":"'someone also accessed his PayPal account and used it to buy a $500 Apple gift card'; 'The person on the call also tried to buy bitcoin'; 'but thankfully his bank refused that attempted purchase.'; 'He was pleased when PayPal agreed to reverse the $500 charge against his account.'","relation":"supports","source_id":"s1"}],"assertion":"During the call someone used his PayPal account to buy a $500 Apple gift card and tried to buy bitcoin, which his bank refused; PayPal later reversed the $500 charge.","causal_attribution":"The man's account; the connection to the call is his."},{"id":"c4","status":"reported","evidence":[{"locator":"'cancelled credit cards and locked his bank accounts. He filed fraud complaints with PayPal and Visa, a police report, and alerts with the credit bureaus Equifax and TransUnion.'","relation":"supports","source_id":"s1"}],"assertion":"He cancelled credit cards, locked bank accounts and filed fraud complaints with PayPal, Visa, the police, the credit bureaus and the Canadian Anti-Fraud Centre.","causal_attribution":"The man's account to CBC."},{"id":"c5","status":"reported","evidence":[{"locator":"'\"Meta AI can sometimes produce inaccurate information, and we are continually working to make it better.\"'; 'the results were different, according to Meta's spokesperson.'","relation":"supports","source_id":"s1"}],"assertion":"Meta told CBC that Meta AI can sometimes produce inaccurate information and that its own searches with Meta AI gave different results from his.","causal_attribution":"Meta's emailed statement as reported by CBC."},{"id":"c6","status":"reported","evidence":[{"locator":"'A Winnipeg Police Service spokesperson told CBC they have an active investigation open, and the case has been forwarded to the financial crimes unit.'","relation":"supports","source_id":"s1"}],"assertion":"Winnipeg police told CBC they had an active investigation and had forwarded the case to the financial crimes unit.","causal_attribution":"The police spokesperson's statement as reported by CBC."},{"id":"c7","status":"reported","evidence":[{"locator":"'What he didn't know at the time is there is no phone number for Facebook customer support.'; '\"Yeah, this is Facebook customer service.\"'","relation":"supports","source_id":"s1"}],"assertion":"Facebook has no customer support phone number, and when CBC called the number the man had used, a person claimed to be Facebook customer service.","causal_attribution":"CBC's own reporting and test call."}],"effects":[{"label":"called a scam number Meta AI had called legitimate; Facebook account taken over and PayPal charged","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.cbc.ca/news/canada/manitoba/facebook-customer-support-scam-1.7219581","kind":"news_report","access":"read","language":"en","translation_note":"Read in English by the research agent (an AI) on 2026-11-02 (HTTP 200, full article); no translation and no human reviewer. CBC interviewed the man, published his screenshot of the Meta AI answer, called the number itself and obtained statements from Meta and Winnipeg police.","independence_group":"cbc-manitoba-may-2024"}],"version":1,"ai_roles":["own_use"],"contexts":["finance","privacy","everyday_life"],"unknowns":["The exact date of the Meta AI exchange and the call; CBC says the problem began after he got a new phone in April 2024.","Whether any money remained lost after PayPal reversed the $500 charge.","The outcome of the Winnipeg police investigation and whether Meta answered his complaint."],"geography":{"basis":"CBC Manitoba reports a Winnipeg man who made the call and the Winnipeg Police Service investigation; no court was involved.","court_countries":[],"event_countries":["CA"],"affected_person_countries":["CA"]},"publication":{"basis":"Published as a concrete adverse experience after a generative assistant's answer: the man's account, with a screenshot published by CBC, that Meta AI confirmed a scam support number as legitimate, followed by an account takeover and a fraudulent PayPal charge; Meta's and the police's statements are recorded.","reviewed_on":"2026-11-02"},"ai_involvement":{"basis":"The man says he asked Meta AI in Facebook Messenger whether the number was legitimate and that it answered the number was \"indeed a legitimate Facebook support number\"; CBC published his screenshot of that answer. He says he called the number because of that answer, and the caller then took over his Facebook account and his PayPal account was used. Meta said Meta AI can produce inaccurate information and that its own later searches gave different results; no one independently reproduced his exchange.","status":"reported"},"person_relations":["communicated_with"]},"name":"Winnipeg man says Meta AI told him a fake Facebook support number was legitimate, and scammers he then called took over his accounts","summary":"A Winnipeg man told CBC that in spring 2024, after a problem moving his Facebook account to a new phone, his wife found what looked like a Facebook customer support number online, and before calling it he asked the Meta AI search tool in Facebook Messenger whether it was legitimate. According to his account and a screenshot he gave CBC, Meta AI answered that the number was \"indeed a legitimate Facebook support number\". Facebook has no phone support line. When he called, the person on the line obtained his account details, opened his Facebook account and had him install an app giving access to his phone; during the call someone used his PayPal account to buy a $500 Apple gift card and tried to buy bitcoin, which his bank refused. He cancelled cards, locked bank accounts, filed fraud and police reports, and PayPal reversed the $500 charge. Meta told CBC that Meta AI can sometimes produce inaccurate information and that its own searches gave different results. Winnipeg police said they had an active investigation.","incidentDate":"2024-04-01","incidentKind":"single_event","incidentDatePrecision":"month","exposurePattern":"single_interaction","reportedDate":"2024-05-31","aiSystem":"Meta AI, the AI search tool in Facebook Messenger (Llama 3, according to a computer scientist quoted by CBC)","aiProduct":"Meta AI","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss","other_material_harm"],"harmOutcomeSummary":"According to the man, after Meta AI confirmed the scam number he called it; the caller took over his Facebook account, a $500 Apple gift card was bought through his PayPal account (PayPal later reversed it) and a bitcoin purchase was attempted, and he had to cancel cards, lock accounts and file fraud reports. CBC describes him as scammed out of hundreds of dollars.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the man who asked Meta AI and called the number. His wife found the number but no harm to her is reported.","victimAgeRange":"adult","jurisdiction":"CA-MB","platformType":"assistant","outcomeType":"investigation_opened","outcomeStatus":"unknown","primarySourceUrl":"https://www.cbc.ca/news/canada/manitoba/facebook-customer-support-scam-1.7219581","primarySourceLabel":"CBC News, Winnipeg man caught in scam after AI told him fake Facebook customer support number was legitimate, 31 May 2024","firstPublishedAt":"2026-11-02T03:11:16.904969+00:00","updatedAt":"2026-11-02T03:11:16.904969+00:00","scopeVersion":"facts-v3","tags":["scam-support-number","account-takeover","messenger-assistant","fraud-report"]},{"id":"2024-kanpur-alleged-ai-voice-impersonation-fraud","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'27 मार्च को व्हाट्सएप पर'; 'बताया कि वह कानपुर आ रहा था, लेकिन रास्ते में पुलिस ने पकड़ लिया'; 'चूंकि आवाज भतीजे की आवाज से मिलती जुलती थी, इसलिए उन्हें यकीन हो गया। इस बीच दूसरे युवक ने फोन लेते हुए परिचय दरोगा'; 'चार लोग पकड़े गए हैं और आपके भतीजे का भी नाम है'; 'बचने के लिए दो लाख रुपये दे दो'","relation":"supports","source_id":"s1"}],"assertion":"On 27 March the seller received a WhatsApp call in which a person spoke in a voice resembling his nephew's, saying he had been picked up by police, and a second caller posing as a police sub-inspector said the nephew was named in a rape-and-murder case and demanded Rs 2 lakh; the seller believed it because the voice matched his nephew's.","causal_attribution":"The seller's account as reported by Amar Ujala; single source, attributed. The call content is his recollection."},{"id":"c2","status":"reported","evidence":[{"locator":"'हड़बड़ाहट में 60 हजार रुपये बताए गए बैंक खाते में ट्रांसफर कर दिए। इसके बाद आसपास के दुकानदारों से उधार लेकर 40 हजार रुपये दूसरे बैंक खाते में ट्रांसफर किए। फिर एक वाइस नोट भेजकर साइबर ठगों ने एक लाख रुपये और मांगे गए'","relation":"supports","source_id":"s1"}],"assertion":"The seller transferred Rs 60,000 to the bank account he was given and then Rs 40,000, borrowed from nearby shopkeepers, to a second account; when a voice note demanded a further Rs 1 lakh he told the shopkeepers, phoned his brother-in-law and learned it was a fraud.","causal_attribution":"The transfers are reported from the seller's account; no bank record was inspected. The loss is connected to the impersonating call by his own account."},{"id":"c3","status":"reported","evidence":[{"locator":"'स्वरूपनगर पुलिस ने धोखाधड़ी व डीपफेक एआई के इस्तेमाल पर आईटी एक्ट की धारा में केस दर्ज कर मामले की जांच शुरू कर दी है'; 'प्रथम दृष्टया मामला डीपफेक एआई से जुड़ा हुआ प्रतीत हो रहा है। टीम जांच में लगी हुई है'","relation":"supports","source_id":"s1"}],"assertion":"Police registered a case under the IT Act for fraud and the use of deepfake AI and began investigating with the cyber cell, and the Central zone DCP is quoted saying the case prima facie appears connected with deepfake AI.","causal_attribution":"The registration and the DCP's quoted assessment are reported by Amar Ujala; no FIR was inspected. The police assessment is expressly prima facie and does not establish that the voice was AI-generated."}],"effects":[{"label":"Rs 1 lakh transferred to fraudsters after a call in a voice resembling a relative’s","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.amarujala.com/uttar-pradesh/kanpur/cheated-for-the-first-time-by-deepfake-ai-in-kanpur-told-uncle-in-nephews-voice-save-me-by-any-means-2024-04-10","kind":"local_reporting","access":"read","language":"hi","translation_note":"Read in Hindi on 2026-10-07 (HTTP 200; dated 10 April 2024, Amar Ujala Kanpur news desk). English renderings in this record are the research agent’s (an AI’s) own translations; no human translator reviewed them.","independence_group":"amarujala-kanpur-2024-04-10"}],"version":1,"ai_roles":["others_use"],"contexts":["finance","everyday_life"],"unknowns":["Whether the voice was generated with an AI tool or produced by a human impersonator; no recording, forensic analysis or tool is reported, and the police assessment is preliminary.","Whether any of the Rs 1 lakh was recovered and the final loss.","The outcome of the police investigation after April 2024; nothing later was researched.","The event year is taken from the article’s own date (10 April 2024); the text states only 27 March.","How the callers obtained a sample of the nephew’s voice, if one was used; the article does not say.","An ETV Bharat item of 10 April 2024 on the same case appears in Google News but could not be retrieved and was not read."],"geography":{"basis":"Amar Ujala places the seller’s stall and the police station that registered the case in Kanpur, Uttar Pradesh, India, and the calls were received there. No court proceeding is reported.","court_countries":[],"event_countries":["IN"],"affected_person_countries":["IN"]},"publication":{"basis":"Published as a core case with AI involvement recorded as suspected: a Kanpur daily reports from the seller's account and the police response that a WhatsApp caller spoke in a voice resembling his nephew's, that this persuaded him to transfer Rs 1 lakh, that police registered the case citing deepfake AI and that the DCP calls the AI connection prima facie. The relations depicted_or_impersonated and communicated_with rest on the reported impersonating voice spoken to the seller. The seller, nephew and the scam's police persona are not named in this record. Single source; no recording or forensic finding.","reviewed_on":"2026-10-07"},"ai_involvement":{"basis":"Amar Ujala reports that the fraudsters made the seller speak on a WhatsApp call with a person in a voice that resembled his nephew's and that this is why he believed the story and transferred the money; the outlet describes the call as made with the help of deepfake AI, police registered the case citing the use of deepfake AI, and the Central zone DCP is quoted saying the case prima facie appears connected with deepfake AI. If the voice was AI-generated, the system impersonated the nephew toward the seller (depicted_or_impersonated) and was the voice that spoke to him (communicated_with), and it is what persuaded him to pay. No recording, forensic analysis or tool is identified, and the police assessment is expressly preliminary, so the status is suspected.","status":"suspected"},"person_relations":["depicted_or_impersonated","communicated_with"]},"name":"Kanpur vegetable seller reportedly transferred Rs 1 lakh after a WhatsApp call in a voice like his nephew's; police say it prima facie involves deepfake AI","summary":"Amar Ujala (Kanpur, 10 April 2024) reports that a vegetable seller received a WhatsApp call on 27 March in which a person spoke in a voice resembling his nephew's, saying he had been picked up by police on his way to Kanpur; a second caller posing as a police sub-inspector said the nephew was named in a rape-and-murder case and demanded Rs 2 lakh. The seller transferred Rs 60,000 to one bank account and then, with Rs 40,000 borrowed from nearby shopkeepers, Rs 40,000 to a second account. When a voice note demanded another Rs 1 lakh he told the shopkeepers, phoned his brother-in-law and learned the call was a fraud. Police registered a case under the IT Act citing fraud and the use of deepfake AI, and the Central zone DCP is quoted saying the case prima facie appears connected with deepfake AI and the cyber cell is investigating. No recording or forensic finding is reported, so whether the voice was AI-generated or a human impersonation is not established.","incidentDate":"2024-03-27","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2024-04-10","aiSystem":"Voice on a WhatsApp call that resembled the seller's nephew's, which Amar Ujala and a quoted police officer describe as deepfake AI (prima facie); no tool or recording identified","aiProduct":"Unidentified voice-cloning tool (suspected)","severity":"medium","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"The seller reportedly transferred Rs 1 lakh (Rs 60,000 and then Rs 40,000 borrowed from nearby shopkeepers) to two bank accounts, per Amar Ujala; recovery is not reported.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"One person, the seller who transferred the money (Amar Ujala). The nephew whose voice was imitated and the shopkeepers who lent money are not reported as harmed and are not counted. Exact 1.","victimAgeRange":"unknown","platformType":"other","outcomeType":"investigation_opened","outcomeStatus":"unknown","primarySourceUrl":"https://www.amarujala.com/uttar-pradesh/kanpur/cheated-for-the-first-time-by-deepfake-ai-in-kanpur-told-uncle-in-nephews-voice-save-me-by-any-means-2024-04-10","primarySourceLabel":"Amar Ujala, 10 April 2024: deepfake AI used for the first time to cheat in Kanpur, uncle told in nephew’s voice to save him (Hindi)","firstPublishedAt":"2026-09-15T03:07:27.856477+00:00","updatedAt":"2026-10-07T03:25:05.648058+00:00","scopeVersion":"facts-v3","tags":["finance","impersonation","voice-cloning"]}]}