{"meta":{"exportedAt":"2026-10-06T06:53:44.550Z","formatVersion":2,"selection":{"q":"ai-support","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"unknown","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":0,"languages":1,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-delivery-app-ai-support-line-unassigned-order-after-saying-completion-rate-unaffected-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'So I call support and the AI asks me to explain what happened'; 'It gave me the choice to wait 10 minutes to worry-free unassign'","relation":"supports","source_id":"s1"}],"assertion":"The poster says that with one order of a two-order batch not yet started, they called DoorDash support, an AI answered, and it offered a ten-minute wait for a penalty-free unassignment or an immediate unassignment.","causal_attribution":"Poster's account."},{"id":"c2","status":"reported","evidence":[{"locator":"'only if it won’t affect my completion rate'; 'I will unassign you without affecting your completion rate'; 'my completion rate went from 98 to 97'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the AI told them it would unassign them without affecting their completion rate, and that after the unassignment the rate fell from 98 to 97.","causal_attribution":"Poster attributes the drop to the unassignment the AI performed after its assurance; no record of the call or of the rate change was retrieved."},{"id":"c3","status":"reported","evidence":[{"locator":"'the only stat that can mean deactivation'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the completion rate is the only statistic that can lead to deactivation.","causal_attribution":"Poster's account of the platform's rules; not independently checked."},{"id":"c4","status":"reported","evidence":[{"locator":"'it will not lower my rating'; 'End the call, I still have the orders.'","relation":"supports","source_id":"s1"}],"assertion":"A commenter says the same support line told them an order would be unassigned without lowering their rating, and that the order was still assigned after the call.","causal_attribution":"Commenter's account of a separate call."}],"effects":[{"label":"completion rate fell after an AI support line said an unassignment would not affect it (poster's account)","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/doordash_drivers/comments/1wy0dej/ai_support_lies_too/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-06: full self-text and 10 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. The poster handle is not recorded.","independence_group":"reddit-delivery-ai-support-completion-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["work"],"unknowns":["When the call took place and where the poster works.","Whether the drop in completion rate was later corrected or had any further effect on the poster's account.","Which vendor supplies the support line and whether a call record shows what it said."],"geography":{"basis":"The poster does not say where they live or work; no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the public-forum rule as a concrete first-person account in which a delivery platform's AI support line gave a driver an assurance about their completion rate, unassigned the order, and the rate then fell. Described with attribution and without corroboration; the poster's handle is not recorded.","reviewed_on":"2026-10-06"},"ai_involvement":{"basis":"The poster says DoorDash's support line was answered by an AI that offered to unassign the order at once and told them the unassignment would not affect their completion rate, and that the rate fell from 98 to 97 as soon as the AI unassigned them. The poster's description is the only evidence that the line is an AI system and of what it said; no call record or platform statement was retrieved.","status":"reported"},"person_relations":["communicated_with"]},"name":"Delivery driver says DoorDash's AI support line promised an unassignment would not affect their completion rate, which then fell","summary":"In a public post to r/doordash_drivers created on 5 October 2026 (UTC), a DoorDash driver writes that one order of a two-order batch at a restaurant was ready and the other had not been started. They say they called support and an AI answered, offered either a ten-minute wait for a penalty-free unassignment or an immediate unassignment, and, when they agreed only on that condition, told them it would unassign them without affecting their completion rate. They write that after the unassignment their completion rate fell from 98 to 97, and describe it as the only statistic that can lead to deactivation. A commenter reports a similar assurance from the support line. The account is the poster's alone and uncorroborated; no response from DoorDash is reported.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2026-10-05","aiSystem":"DoorDash's AI phone support line for drivers, as the poster describes it; the vendor of the system is not named","aiProduct":"Unidentified AI phone support system","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["professional_harm"],"harmOutcomeSummary":"The poster says DoorDash's AI support line unassigned an order after assuring them it would not affect their completion rate, and that the rate then fell from 98 to 97, a statistic the poster says can lead to deactivation (first-person account, uncorroborated; no further consequence reported).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster. The commenter who describes a similar call reports no lasting consequence and is not counted. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"unknown","primarySourceUrl":"https://www.reddit.com/r/doordash_drivers/comments/1wy0dej/ai_support_lies_too/","primarySourceLabel":"r/doordash_drivers, 5 October 2026: \"AI support lies too\"","firstPublishedAt":"2026-10-06T03:20:51.901637+00:00","updatedAt":"2026-10-06T03:20:51.901637+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","doordash","gig-work","ai-support","false-assurance","completion-rate","work","communicated-with"]}]}