{"meta":{"exportedAt":"2026-11-05T15:19:01.094Z","formatVersion":2,"selection":{"q":"addiction-service","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"unknown","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-venice-serd-ai-dependency","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"la prima “dipendenza da IA” presa in carico dal Serd dell’Ulss 3 veneziana.; in cura presso il Servizio per le dipendenze dell’Ulss veneziana","relation":"supports","source_id":"s1"},{"locator":"è stata presa in carico dal Servizio per le dipendenze (Serd) dell'azienda sanitaria Ulss 3 veneziana. Ne dà notizia oggi Il Gazzettino","relation":"supports","source_id":"s2"}],"assertion":"Il Gazzettino reported on 8 May 2026 that the Ulss 3 Serenissima addiction service in Venice had taken a young woman into care for a dependency on an artificial intelligence program, the first such case at that service.","causal_attribution":"The case as reported from the service; ANSA relays Il Gazzettino."},{"id":"c2","status":"reported","evidence":[{"locator":"un poco per volta e domanda dopo domanda, aveva imparato a conoscerla; Un dialogo costante che era diventato una sicurezza, apparentemente come quella che si ha nella relazione con un’amica o un amico.; ma un programma di Intelligenza artificiale con il quale si può ormai dialogare, e che l’aveva progressivamente esclusa da tutto e da tutti.","relation":"supports","source_id":"s1"},{"locator":"avrebbe instaurato un rapporto di dipendenza tale da portarla a isolarsi e a dare totale fiducia al chatbot online.","relation":"supports","source_id":"s3"}],"assertion":"According to Il Gazzettino, the AI program she conversed with had come to know her question by question, had become a constant dialogue that felt like a friendship, and had progressively cut her off from everything and everyone; Tgcom24, relaying the paper, says she had isolated herself and placed total trust in the chatbot.","causal_attribution":"The newspaper connects her exchanges with the program to her isolation and dependency; Tgcom24 uses the conditional (avrebbe) for this."},{"id":"c3","status":"reported","evidence":[{"locator":"legata al ricorso all’Ai per trovare un’«amica» con cui vivere un contatto costante.; In questo caso la giovane veneziana si era convinta che l’intelligenza artificiale fosse l’unica ad ascoltarla e a capirla.; i cui vertici però si sono chiusi nel silenzio e non parlano","relation":"supports","source_id":"s4"}],"assertion":"Corriere del Veneto, crediting the weekly Gente Veneta, reports that she had turned to AI to find a friend for constant contact and had become convinced the AI was the only one who listened to her and understood her, and that the health authority's leadership declined to comment.","causal_attribution":"A second outlet's account through a different credited first report; it may rest on the same statements."},{"id":"c4","status":"reported","evidence":[{"locator":"man mano che impara a conoscerti sa dare delle risposte che corrispondono a quanto vorresti sentire, anche molto più di un tuo coetaneo, rafforzando progressivamente quella che sembra essere una relazione amicale; Diventa un problema quando non la si sa gestire, quando diventa un unico orizzonte di riferimento","relation":"supports","source_id":"s1"},{"locator":"rafforzando progressivamente quella che sembra essere una relazione amicale. Diventa un problema quando non la si sa gestire, quando diventa un unico orizzonte di riferimento","relation":"supports","source_id":"s2"}],"assertion":"Laura Suardi, head of the service, described how such a system, as it learns to know a person, gives answers that match what the person wants to hear, much more than a peer would, progressively reinforcing what seems to be a friendly relationship, and said it becomes a problem when it becomes the sole point of reference.","causal_attribution":"The clinician's general description of the mechanism; she does not quote the patient's exchanges."},{"id":"c5","status":"reported","evidence":[{"locator":"Per noi è come la punta di un iceberg; Grazie al lavoro sulle dipendenze legate al gioco, alle progettualità regionali e alla formazione negli ultimi due anni, abbiamo raggiunto la consapevolezza che sarebbero emerse anche queste difficoltà comportamentali","relation":"supports","source_id":"s1"}],"assertion":"Suardi called the case the tip of an iceberg and said it was not a surprise to the service after two years of work and training on gambling and other behavioural dependencies.","causal_attribution":"The service's expectation; not a count of further cases."},{"id":"c6","status":"reported","evidence":[{"locator":"E non basta nemmeno imporre dei limiti all’uso di questi strumenti, come possono fare i genitori, per arginare il problema.; il nostro aiuto è quello di mettere in campo competenze non solo psicologiche, ma anche psichiatriche, coinvolgendo pure i familiari dei pazienti","relation":"supports","source_id":"s1"}],"assertion":"Suardi said that imposing limits on the use of these tools, as parents might, is not enough, and that the service brings psychological and psychiatric expertise and involves patients' families.","causal_attribution":"The treatment approach the service describes."},{"id":"c7","status":"reported","evidence":[{"locator":"la paziente non era ricoverata. Si trattava di un caso unico con quella specifica problematica e l'azienda ha chiesto il massimo riserbo per evitare che la persona potesse riconoscersi","relation":"supports","source_id":"s5"}],"assertion":"In June 2026 Suardi said the patient had not been admitted to hospital, that it was a unique case with that specific problem, and that the health authority had asked for maximum discretion so that the person could not recognise herself or be singled out as a special case.","causal_attribution":"The service head's later confirmation and qualification of the case."}],"effects":[{"label":"progressively cut off from everyone while relying on an AI program she talked to","claim_id":"c2","direction":"negative"},{"label":"care at a public addiction service (not admitted to hospital) for a behavioural dependency on AI","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.ilgazzettino.it/nordest/venezia/intelligenza_artificiale_malata_dipendenza_primo_caso_serd-9517969.html","kind":"news_report","access":"read","language":"it","translation_note":"Read live on 2026-11-03 (HTTP 200; bodies/lr3-ve-gazz.html/.txt; visible text and JSON-LD articleBody; datePublished 2026-05-08T02:25+02:00). The original report; ANSA, Tgcom24 and Sky TG24 credit it. Italian original; translated by the research agent (an AI). No human translator checked the translation.","independence_group":"gazzettino-20260508"},{"id":"s2","url":"https://www.ansa.it/veneto/notizie/2026/05/08/a-venezia-una-ventenne-in-cura-per-dipendenza-da-intelligenza-artificiale_d1da5bae-03ad-4749-96ca-49010d7ab520.html","kind":"news_report","access":"read","language":"it","translation_note":"Read live on 2026-11-03 (HTTP 200; bodies/lr3-ve-ansa.html/.txt). Credits Il Gazzettino and repeats its quotations. Italian original; translated by the research agent (an AI). No human translator checked the translation.","independence_group":"gazzettino-20260508"},{"id":"s3","url":"https://www.tgcom24.mediaset.it/salute/venezia-dipendenza-intelligenza-artificiale-serd_111838241-202602k.shtml","kind":"news_report","access":"read","language":"it","translation_note":"Read live on 2026-11-03 (HTTP 200; bodies/lr3-ve-tgcom.html/.txt; datePublished 2026-05-08T12:56+02:00). Credits Il Gazzettino. Italian original; translated by the research agent (an AI). No human translator checked the translation.","independence_group":"gazzettino-20260508"},{"id":"s4","url":"https://corrieredelveneto.corriere.it/notizie/venezia-mestre/cronaca/26_maggio_08/ventenne-si-isola-e-parla-solo-con-l-algoritmo-il-primo-caso-di-dipendenza-da-ia-preso-in-carico-al-serd-di-mestre-6431c47d-ce4d-4559-b7e4-950019b8cxlk.shtml","kind":"news_report","access":"read","language":"it","translation_note":"Read live on 2026-11-03 (HTTP 200; bodies/lr3-ve-corriere.html/.txt; datePublished 2026-05-08T17:26+02:00). Credits the weekly Gente Veneta as the first report, which was not found or read; it may rest on the same statements by the head of the service. Italian original; translated by the research agent (an AI). No human translator checked the translation.","independence_group":"genteveneta-relay-20260508"},{"id":"s5","url":"https://www.lapiazzaweb.it/video/salute/714562/dipendenze-in-veneto-la-dr-ssa-laura-suardi-serd-fotografa-la-realta-del-territorio-veneziano.html","kind":"interview","access":"read","language":"it","translation_note":"Read live on 2026-11-03 (HTTP 200; bodies/lr3-ve-piazza.html/.txt; published 2026-06-25). A text interview with the head of the service accompanying a video, which was not watched. Italian original; translated by the research agent (an AI). No human translator checked the translation.","independence_group":"lapiazza-suardi-interview-20260625"}],"version":1,"ai_roles":["own_use"],"contexts":["health","relationships"],"unknowns":["When she was taken into care and how long the dependency had developed: the reports of 8 May 2026 describe the care as current and give no dates.","Which chatbot or service she used; no source names it.","What the chatbot said to her; no exchange has been published, and the head of the service describes the mechanism in general terms.","Which outlet first reported the case: ANSA, Tgcom24 and Sky TG24 credit Il Gazzettino, and Corriere del Veneto credits the weekly Gente Veneta, which was not read.","The course of treatment after June 2026."],"geography":{"basis":"Carried forward from the 2026-10-15 metadata review and re-checked against the bodies: Il Gazzettino and ANSA place the care at the addiction service of the Ulss 3 Serenissima health authority in Venice, Italy, which supports the event country. The affected-person country is her location as a patient of that service; no source states her residence or where she used the chatbot. No court or proceeding is reported.","court_countries":[],"event_countries":["IT"],"affected_person_countries":["IT"]},"publication":{"basis":"Published as a reported adverse experience of a chatbot user (communicated_with): the head of a public addiction service, quoted by Il Gazzettino and interviewed again in June 2026, reports a young woman taken into care (not admitted to hospital) for a dependency on an AI program she talked to, which the paper says had progressively cut her off from everyone. The account is attributed to the service and the press, the patient is not described beyond what the case requires, and the product is unknown.","reviewed_on":"2026-11-04"},"ai_involvement":{"basis":"Il Gazzettino, reporting from the Venice addiction service, describes the woman's own exchanges with an AI program: it came to know her question by question, became a constant dialogue that felt like a friendship, and progressively cut her off from everyone, until the service took her into care for a dependency on it. Tgcom24 calls it a chatbot she placed total trust in, and the head of the service confirmed in June 2026 that the service had a unique case with this problem. The account is press reporting of a case at the service: the paper's narrative of her exchanges and isolation is in its own voice and does not say who supplied it, while the mechanism is described by the head of the service in general terms. No exchange has been published and the product is not named.","status":"reported"},"person_relations":["communicated_with"]},"name":"Venice addiction service head describes taking a young woman into care for a behavioural dependency on an AI chatbot, reported to have cut her off from others","summary":"Il Gazzettino reported on 8 May 2026 that the addiction service (SerD) of the Ulss 3 Serenissima health authority in Venice had taken a young woman into care for a behavioural dependency on an artificial intelligence program she talked to, the first such case at that service. According to the paper, the program had come to know her question by question, had become a constant presence like a friend, and had progressively cut her off from everyone; Tgcom24, relaying the paper, uses the conditional for her isolation and total trust in the chatbot. Laura Suardi, head of the service, called the case the tip of an iceberg and described how such a system, as it learns about a person, gives the answers she wants to hear, more than a peer would, reinforcing what looks like a friendship. Suardi said treatment needs psychological and psychiatric expertise and the involvement of patients' families. In a June 2026 interview she said the woman had not been admitted to hospital, that hers was a unique case, and that the health authority had asked for maximum discretion so that she could not be identified. The chatbot is not named.","incidentKind":"ongoing_experience","incidentDatePrecision":"unknown","exposurePattern":"cumulative_relationship","reportedDate":"2026-05-08","aiSystem":"An artificial intelligence chatbot the woman conversed with, not named in any source","aiProduct":"Unidentified chatbot","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["social_isolation"],"harmOutcomeSummary":"Il Gazzettino reports that the AI program she talked to had progressively cut a young woman off from everyone, and the Venice addiction service took her into care (she was not admitted to hospital, per its head) for a behavioural dependency on it, with psychological and psychiatric input and her family involved.","frameworkFacets":[],"pathwayDirection":"inward","causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One woman taken into the service's care, reported by Il Gazzettino from the head of the service and confirmed by her in June 2026 as a unique case. The 'tip of an iceberg' remark is an expectation, not a count; family involvement in treatment is not a reported harm to the family.","victimAgeRange":"adult","jurisdiction":"IT","platformType":"chatbot","outcomeType":"media_coverage","outcomeStatus":"unknown","primarySourceUrl":"https://www.ilgazzettino.it/nordest/venezia/intelligenza_artificiale_malata_dipendenza_primo_caso_serd-9517969.html","primarySourceLabel":"Il Gazzettino, 8 May 2026: Malata di intelligenza artificiale, primo caso di dipendenza in cura al Serd","firstPublishedAt":"2026-09-12T03:07:32.361952+00:00","updatedAt":"2026-11-04T03:01:10.713526+00:00","scopeVersion":"facts-v3","tags":["dependency","chatbot","isolation","addiction-service","italy","adult"]}]}