{"meta":{"exportedAt":"2026-09-30T06:26:57.854Z","formatVersion":2,"selection":{"q":"account-lockout","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2025-china-bytedance-doubao-phone-assistant-app-lockouts","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"users continuously reported that after performing daily operations such as sending WeChat messages and red envelopes using the Doubao Phone Assistant, WeChat would unexpectedly quit and could not be logged in again.","relation":"supports","source_id":"s1"},{"locator":"multiple netizens expressed on social media that users operating tasks with Doubao Phone Assistant on the Nubia M153 encountered issues where WeChat would crash or even fail to log in.","relation":"supports","source_id":"s2"},{"locator":"Several users of Doubao Phone confirmed the authenticity of this news to reporters.","relation":"supports","source_id":"s2"},{"locator":"\"There are no special actions; it may have triggered existing security risk control measures.\"","relation":"context","source_id":"s2"}],"assertion":"On 3 December 2025 users of the Nubia M153 reported that WeChat quit unexpectedly and could not be logged in again after they used the Doubao Phone Assistant for operations such as sending messages and red envelopes.","causal_attribution":"User reports; WeChat said existing security risk controls may have been triggered and took no special action."},{"id":"c2","status":"reported","evidence":[{"locator":"The ability to operate WeChat in the phone - operating/phone - operating pro mode of the Doubao Phone Assistant has been taken offline","relation":"supports","source_id":"s1"},{"locator":"the WeChat accounts that were blocked from logging in on the Nubia M153 will be unblocked one by one.","relation":"supports","source_id":"s1"},{"locator":"the Doubao Phone Assistant issued a statement, only stating that there was no hacking behavior during its autonomous operation of WeChat.","relation":"context","source_id":"s1"},{"locator":"the phone operation function of Doubao Assistant no longer supports operating WeChat","relation":"supports","source_id":"s2"}],"assertion":"ByteDance took the assistant's WeChat operation offline on 3 December and told the user group that blocked WeChat accounts would be unblocked one by one.","causal_attribution":"Statement to the Nubia M153 user group as quoted by 36Kr; not confirmed by a second source."},{"id":"c3","status":"reported","evidence":[{"locator":"not only WeChat, but also users reported that other apps such as Alipay showed a prompt of \"abnormal login environment\" and they were unable to log in or complete payment.","relation":"supports","source_id":"s1"},{"locator":"when some people used the Doubao Phone Assistant to open a shopping platform and complete a purchase, when it came to manually entering the payment password, Alipay judged that there was a security risk in the payment environment and stopped the task midway","relation":"supports","source_id":"s1"}],"assertion":"On the evening of 3 December users reported an 'abnormal login environment' prompt on Alipay and inability to log in or pay, and some users reported Alipay stopping a purchase task midway at the payment step.","causal_attribution":"User reports relayed by 36Kr; Alipay's own explanation is not quoted in the inspected sources."},{"id":"c4","status":"reported","evidence":[{"locator":"the user was judged to have used cheats and was banned from the game for 10 minutes.","relation":"supports","source_id":"s1"},{"locator":"which led to their Pinduoduo accounts being unable to log in on the Nubia M153.","relation":"supports","source_id":"s1"}],"assertion":"Users reported that after having the assistant play a mobile game for them one was judged to have used cheats and banned for 10 minutes, and that using the assistant to browse Pinduoduo videos for coins left some accounts unable to log in on the phone.","causal_attribution":"User reports relayed by 36Kr; the game and Pinduoduo operators are not quoted."},{"id":"c5","status":"reported","evidence":[{"locator":"Soon after launch, users reported that Doubao was blocked by several major apps, including banking platforms, Tencent’s WeChat, Alibaba’s Taobao and Ant Group’s Alipay. These companies said the restrictions stemmed from standard security protocols.","relation":"supports","source_id":"s3"},{"locator":"ByteDance announced on Doubao’s official WeChat account that it would temporarily suspend several AI functions, including gaming, banking and online payment features.","relation":"supports","source_id":"s3"}],"assertion":"Banking apps, WeChat, Taobao and Alipay were reported to have blocked the assistant, the apps described the restrictions as standard security protocols, and ByteDance announced a temporary suspension of gaming, banking and online payment functions.","causal_attribution":"Nikkei Asia as relayed by Business Standard."},{"id":"c6","status":"reported","evidence":[{"locator":"On December 1st, the technical preview version of the Doubao Phone Assistant was officially launched.","relation":"supports","source_id":"s1"},{"locator":"Last week, ByteDance launched its first AI-enabled smartphone, the Nubia M153, in partnership with device maker ZTE.","relation":"supports","source_id":"s3"}],"assertion":"The Doubao Phone Assistant technical preview was released on 1 December 2025 on the Nubia M153 made with ZTE.","causal_attribution":"Not applicable (release date context)."}],"effects":[{"label":"users report WeChat quitting and refusing login after the assistant operated the app for them","claim_id":"c1","direction":"negative"},{"label":"users report an 'abnormal login environment' prompt on Alipay and purchase tasks stopped midway","claim_id":"c3","direction":"negative"},{"label":"a user was banned from a mobile game for 10 minutes and other users could not log in to Pinduoduo on the phone after the assistant acted for them","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://eu.36kr.com/en/p/3580978646121604","kind":"news_report","access":"read","language":"en","translation_note":"Full body read by curl on 2026-09-29. It is a 36Kr English republication of an article by the WeChat account 'Power Plant' (author named in the source). The underlying user statements are not independently inspected.","independence_group":"power-plant"},{"id":"s2","url":"https://longbridge.com/en/news/268451125","kind":"news_report","access":"read","language":"en","translation_note":"Longbridge copy of a Wallstreetcn item (3 December 2025) that relays The Paper's reporting; read by curl on 2026-09-29. The item begins with an automatic AI summary, which is not cited. The Longbridge page shows a login notice ('unlock 6,954 characters') after the visible text; the visible text was read and is what is cited.","independence_group":"the-paper"},{"id":"s3","url":"https://www.business-standard.com/world-news/bytedance-ai-phone-doubao-nubia-zte-app-blocks-user-control-china-125120800459_1.html","kind":"news_report","access":"read","language":"en","translation_note":"Full body read by curl on 2026-09-29. It reports Nikkei Asia's article; the Nikkei page itself was not readable.","independence_group":"nikkei"}],"version":1,"ai_roles":["own_use"],"contexts":["everyday_life","finance"],"unknowns":["How many users had accounts blocked or payments stopped.","Whether all blocked WeChat accounts were restored and how long each lockout lasted.","Whether the platforms' risk controls acted on the assistant's automated operation specifically. WeChat and the other apps attribute the blocks to existing security controls without confirming this.","The Nikkei Asia, SCMP, Tech in Asia and Gizmochina articles were not readable and were not cited.","The Longbridge copy of The Paper item shows a login notice for additional characters after the visible text; only the visible text was read."],"geography":{"basis":"Business Standard (relaying Nikkei) places the dispute among 'China's biggest technology companies' and 36Kr prices the phone in yuan. Countries of residence of the affected users are not stated.","court_countries":[],"event_countries":["CN"],"affected_person_countries":[]},"publication":{"basis":"Published as a concrete bounded series in which users of an agentic phone assistant report app login lockouts, stopped Alipay purchase tasks and a game ban after the assistant operated apps for them. The account rests on user statements relayed by media, the number of affected users is unknown, and the platforms attribute the blocks to routine risk controls.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"36Kr and The Paper describe the failures as following the users' use of the Doubao Phone Assistant to operate apps, and ByteDance took the assistant's WeChat operation offline in response. The platforms attribute the blocks to existing risk controls, and no platform confirmed a decision aimed at the assistant specifically.","status":"supported"},"person_relations":["acted_on_behalf"]},"name":"China: buyers of the ByteDance/ZTE Nubia M153 report WeChat, Alipay and Pinduoduo login lockouts, stopped Alipay payments and a 10-minute game ban after using the Doubao phone assistant to operate apps for them","summary":"ByteDance released the technical preview of its Doubao Phone Assistant on 1 December 2025 on the ZTE Nubia M153, an assistant that operates other apps on the user's behalf. On 3 December, 36Kr reports that users in the Nubia M153 user group said WeChat quit unexpectedly and could not be logged in again after they used the assistant to send messages and red envelopes, and The Paper (via Wallstreetcn) reports that users confirmed WeChat crashes and login failures. 36Kr also reports users seeing an 'abnormal login environment' prompt on Alipay, Alipay purchase tasks stopped midway, a 10-minute ban from a mobile game after the assistant played for a user, and Pinduoduo accounts that could not log in on the phone after the assistant was used to browse videos for coins. WeChat told The Paper it took no special action and that existing risk controls may have been triggered. ByteDance took the assistant's WeChat operation offline, said blocked WeChat accounts would be unblocked one by one, and, according to Nikkei Asia as relayed by Business Standard on 8 December, announced a temporary suspension of gaming, banking and online payment functions. The reports rest on user statements relayed by media, and the number of affected users is not stated.","incidentDate":"2025-12-03","incidentKind":"bounded_series","incidentDatePrecision":"day","exposurePattern":"repeated_interactions","reportedDate":"2025-12-03","aiSystem":"Doubao Phone Assistant (ByteDance), an agentic assistant with system-level permissions that operates other apps on the Nubia M153 phone by simulating touches","aiProduct":"Doubao Phone Assistant","aiCompany":"ByteDance","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["functional_impairment"],"harmOutcomeSummary":"Users say WeChat, Alipay and Pinduoduo logins failed on their phones after the Doubao Phone Assistant operated the apps for them, Alipay stopped some purchase tasks midway and one user was banned from a game for 10 minutes; ByteDance told the user group blocked WeChat accounts would be unblocked one by one (36Kr, The Paper; user statements, number not stated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":0,"affectedCountStatus":"unquantified","affectedCountEvidence":"The inspected sources say 'users' or 'several users' reported problems and describe individual users (one game ban, some Pinduoduo and Alipay cases) without a count. Numeric zeros are placeholders. The 30,000 units sold (Nikkei via Business Standard) are not a harmed count.","victimAgeRange":"unknown","jurisdiction":"CN","platformType":"agent","outcomeType":"media_coverage","outcomeStatus":"ongoing","primarySourceUrl":"https://eu.36kr.com/en/p/3580978646121604","primarySourceLabel":"36Kr: Doubao Mobile Hits Snags in First Battle: AI Fails to Penetrate Internet Ecosystem Barriers","firstPublishedAt":"2026-09-29T12:41:53.180552+00:00","updatedAt":"2026-09-30T01:16:59.331721+00:00","scopeVersion":"facts-v3","tags":["historical-2025","doubao","bytedance","agentic-phone","account-lockout","acted-on-behalf","china"]}]}