{"meta":{"exportedAt":"2026-10-05T07:27:53.857Z","formatVersion":2,"selection":{"q":"account-deactivation","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":0,"languages":1,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-openai-deactivated-chatgpt-account-for-cyber-abuse-android-developer-building-remote-support-tool-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'I build Android apps and run a small company in Pakistan'; 'I was building a remote ADB support tool'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they build Android apps, run a small company in Pakistan, and were building a remote ADB support tool when the account was deactivated.","causal_attribution":"Poster's account."},{"id":"c2","status":"reported","evidence":[{"locator":"'The account was deactivated for'; 'I pay $200 a month, and the account holds 62,500 credits I can no longer reach'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the account was deactivated for \"Cyber Abuse\", that they pay $200 a month, and that the account holds 62,500 credits they can no longer reach.","causal_attribution":"Poster links the deactivation to their ChatGPT questions about ADB and remote connections; OpenAI did not say what was flagged."},{"id":"c3","status":"reported","evidence":[{"locator":"'It was rejected with no explanation, and the reply said no further appeals would be considered'; 'The case was closed and they told me they would not respond'; 'A support agent then replied with a generic message telling me to appeal again'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the appeal was rejected with no explanation, support closed the case, and the Informal Dispute Resolution form produced a generic message telling them to appeal again.","causal_attribution":"Poster's account."},{"id":"c4","status":"reported","evidence":[{"locator":"'An automated system made the call'; 'I wrote it as if I knew no person looked'; 'A support tool and a RAT share most of the plumbing'; 'neither of them said what was flagged beyond the words'","relation":"supports","source_id":"s1"}],"assertion":"The post says an automated system made the decision; in a later reply the poster says they wrote as if they knew no person had looked, that they do not know this, and that a support tool and a remote-access trojan share most of their plumbing.","causal_attribution":"Poster attributes the decision to automation and qualifies that attribution in a reply."}],"effects":[{"label":"paid ChatGPT account deactivated for \"Cyber Abuse\", with 62,500 credits out of reach (poster's account)","claim_id":"c2","direction":"negative"},{"label":"appeal, support and dispute routes closed without a stated reason (poster's account)","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/OpenAI/comments/1wxaawk/openai_deactivated_my_account_for_cyber_abuse/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-05: full self-text and 31 comments (8 by the poster), retrieved through the arctic_shift archive API by post ID. The poster handle is not recorded.","independence_group":"reddit-openai-cyber-abuse-adb-poster"}],"version":1,"ai_roles":["own_use"],"contexts":["work","finance"],"unknowns":["What OpenAI flagged, and whether a person reviewed the deactivation or the appeal.","When the account was deactivated, and whether it or the credits were later restored or refunded.","What the prompts contained beyond the poster's description."],"geography":{"basis":"The poster says they \"build Android apps and run a small company in Pakistan\", recorded as the affected person's country on that statement; the poster does not separately say where they live. No event country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":["PK"]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of a paid AI account being deactivated with no stated reason and no working appeal route, described with attribution, with the poster's own qualification recorded and without corroboration. The poster's handle is not recorded.","reviewed_on":"2026-10-05"},"ai_involvement":{"basis":"The account is for an AI product, and the poster says the deactivation followed their ChatGPT conversations about a remote support tool. The poster states that an automated system made the decision and later concedes they do not know whether a person reviewed it.","status":"reported"},"person_relations":["communicated_with"]},"name":"First-person forum account: a poster who says they build Android apps and run a small company in Pakistan writes that OpenAI deactivated their $200-a-month ChatGPT account for \"Cyber Abuse\" while they were building a remote support tool, and that the appeal, support and dispute routes all closed without a stated reason","summary":"In a public post to r/OpenAI on 4 October 2026, a person who says they build Android apps and run a small company in Pakistan writes that OpenAI deactivated their ChatGPT account for \"Cyber Abuse\" while they were asking about ADB, remote connections and networking for a customer support tool. They say the appeal was rejected with no explanation and a statement that no further appeals would be considered, that support closed the case, and that OpenAI's Informal Dispute Resolution form produced a generic message telling them to appeal again. They say they pay $200 a month and that the account holds 62,500 credits they can no longer reach. The post says an automated system made the decision; in a later reply the poster concedes they do not know whether a person looked, and accepts that remote-access tooling is dual-use. OpenAI's reasons are not known and the account is uncorroborated.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2026-10-04","aiSystem":"ChatGPT, on an account the poster says costs $200 a month, and OpenAI's account enforcement and appeal process; the poster first called the decision automated and later said they do not know whether a person looked","aiProduct":"ChatGPT","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"The poster says OpenAI deactivated their paid ChatGPT account for \"Cyber Abuse\" during ordinary development work, leaving 62,500 credits out of reach on a $200-a-month plan, and that the appeal, support and dispute routes closed without a stated reason (first-person account, uncorroborated; the poster concedes they do not know whether a person reviewed the decision).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster. The company's staff and customers are not counted because no harm to them is described. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"assistant","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/OpenAI/comments/1wxaawk/openai_deactivated_my_account_for_cyber_abuse/","primarySourceLabel":"r/OpenAI, 4 October 2026: \"OpenAI deactivated my account for \"Cyber Abuse\" while I was building a remote ADB support tool. Appeal rejected with no explanation.\"","firstPublishedAt":"2026-10-05T03:16:16.171676+00:00","updatedAt":"2026-10-05T03:16:16.171676+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","openai","chatgpt","account-deactivation","cyber-abuse-flag","appeal","no-stated-reason","pakistan","communicated-with"]}]}